Ticket agent vs gate agent

The differences between ticket agents and gate agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a gate agent has an average salary of $35,855, which is higher than the $28,940 average annual salary of a ticket agent.

The top three skills for a ticket agent include reservations, cash handling and ticket sales. The most important skills for a gate agent are reservations, passenger manifest, and airline tickets.

Ticket agent vs gate agent overview

	Ticket Agent	Gate Agent
Yearly salary	$28,940	$35,855
Hourly rate	$13.91	$17.24
Growth rate	-	-
Number of jobs	28,958	32,916
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Average age	45	45
Years of experience	-	-

Ticket agent vs gate agent salary

Ticket agents and gate agents have different pay scales, as shown below.

	Ticket Agent	Gate Agent
Average salary	$28,940	$35,855
Salary range	Between $21,000 And $39,000	Between $28,000 And $45,000
Highest paying City	Saint Paul, MN	-
Highest paying state	Minnesota	-
Best paying company	AEG	-
Best paying industry	Hospitality	-

Differences between ticket agent and gate agent education

There are a few differences between a ticket agent and a gate agent in terms of educational background:

	Ticket Agent	Gate Agent
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Ticket agent vs gate agent demographics

Here are the differences between ticket agents' and gate agents' demographics:

	Ticket Agent	Gate Agent
Average age	45	45
Gender ratio	Male, 32.2% Female, 67.8%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 7.9% Unknown, 6.0% Hispanic or Latino, 24.2% Asian, 6.9% White, 53.8% American Indian and Alaska Native, 1.2%	Black or African American, 8.8% Unknown, 6.5% Hispanic or Latino, 20.0% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	12%	12%

Differences between ticket agent and gate agent duties and responsibilities

Ticket agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Provide excellent customer service as outdoor ticket agent for group reservations; approach and encourage prospective customers to purchase tickets.
Sell tickets and also following quotas and upselling as well
Perform FOD walks in the ramp area between flights.
Work with TSA, enforce the rules and regulation of the company and FAA.
Learned and follow TSA as well as FAA regulation as part of every day activities.

Gate agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Alter customer itineraries and seat assignments as necessary to meet FAA mandates and requirements.
Brief passengers according to company and FAA requirements, ensure the completion of all require aircraft forms.
Uphold all TSA safety regulations.
Help TSA que passengers through security.
Ensure passenger satisfaction including making new reservations and reservation changes, and problem resolution.

Ticket agent vs gate agent skills

Common ticket agent skills

Reservations, 25%
Cash Handling, 18%
Ticket Sales, 16%
Direct Passengers, 8%
Computer System, 7%
Customer Service, 4%

Common gate agent skills

Reservations, 30%
Passenger Manifest, 19%
Airline Tickets, 7%
FAA, 5%
Customer Issues, 4%
Aircraft, 4%