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The differences between ticket agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a passenger service agent has an average salary of $29,675, which is higher than the $28,940 average annual salary of a ticket agent.
The top three skills for a ticket agent include reservations, cash handling and ticket sales. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.
| Ticket Agent | Passenger Service Agent | |
| Yearly salary | $28,940 | $29,675 |
| Hourly rate | $13.91 | $14.27 |
| Growth rate | - | - |
| Number of jobs | 28,958 | 34,592 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 38% |
| Average age | 45 | 45 |
| Years of experience | - | - |
Ticket agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Their day-to-day duties typically include selling tickets in terminals, planning routes using computers and manuals, and calculating ticket costs. In addition, they are responsible for answering customer inquiries and determining seating availability. Other duties may include directing passengers to assigned places for boarding, announcing arrivals and departures, and checking the baggage of passengers.
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
Ticket agents and passenger service agents have different pay scales, as shown below.
| Ticket Agent | Passenger Service Agent | |
| Average salary | $28,940 | $29,675 |
| Salary range | Between $21,000 And $39,000 | Between $23,000 And $37,000 |
| Highest paying City | Saint Paul, MN | San Francisco, CA |
| Highest paying state | Minnesota | Minnesota |
| Best paying company | AEG | dnata |
| Best paying industry | Hospitality | Transportation |
There are a few differences between a ticket agent and a passenger service agent in terms of educational background:
| Ticket Agent | Passenger Service Agent | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between ticket agents' and passenger service agents' demographics:
| Ticket Agent | Passenger Service Agent | |
| Average age | 45 | 45 |
| Gender ratio | Male, 32.2% Female, 67.8% | Male, 40.5% Female, 59.5% |
| Race ratio | Black or African American, 7.9% Unknown, 6.0% Hispanic or Latino, 24.2% Asian, 6.9% White, 53.8% American Indian and Alaska Native, 1.2% | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 12% | 12% |