Waitress vs customer service and serving

Differences between waitress and customer service and serving duties and responsibilities

Waitress example responsibilities.

• Manage a recurring book of business of top VIP clients secure through networking.
• Relay orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the POS computer system.
• wait tables, handle money, exceed guest expectations, serve food and drinks, micros, clean, side work.
• Increase store sales by upselling merchandise.
• Enter order/payment information into micros system, deliver receipt and change to the customer.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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