How to hire an account manager/senior technician

How to hire an account manager/senior technician, step by step

Here's a step-by-step account manager/senior technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an account manager/senior technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new account manager/senior technician
• Step 8: Go through the hiring process checklist

What does an account manager/senior technician do?

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1. Identify your hiring needs

   Before you start hiring an account manager/senior technician, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An account manager/senior technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, account managers/senior technician from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents account manager/senior technician salaries for various positions.

   Type of Account Manager/Senior Technician	Description	Hourly rate
   Account Manager/Senior Technician	Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.	$38-75
   Professional Healthcare Representative	Professional Healthcare representatives are sales employees who manage the company's healthcare products and healthcare client accounts. They are in charge of achieving the sales targets of the company... Show more	$10-28
   Specialty Sales Representative	Specialty sales representatives are responsible for selling products and services using firm arguments to possible clients. Also, they perform a cost-benefit study of present and prospective clients... Show more	$19-54

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Database
   • Cloud
   • CRM
   • Project Management
   • Technical Support
   • TAM
   • SQL Server
   • Professional Services
   • Technical Account
   • Product Development
   • Account Management
   • Enterprise Support
   • Escalation Management
   • Windows

   Check all skills

   Responsibilities:

   • Manage day-to-day activity of client relate projects including IP voice, MPLS infrastructures and CPE implementations in a deadline-orient high-pressure environment.
   • Demonstrate ability to quickly troubleshoot and correct a wide variety of hardware and software problems.
   • Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
   • Grow existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals, and controlling inventory.

   More account manager/senior technician duties

3. Make a budget

   Including a salary range in the account manager/senior technician job description is a good way to get more applicants. An account manager/senior technician salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an account manager/senior technician in Kentucky may be lower than in Maryland, and an entry-level engineer typically earns less than a senior-level account manager/senior technician. Additionally, an account manager/senior technician with lots of experience in the field may command a higher salary as a result.

   Average account manager/senior technician salary

   $112,796yearly

   $54.23 hourly rate

   ---

   Entry-level account manager/senior technician salary

   $80,000 yearly salary

   Updated December 15, 2025

   Average account manager/senior technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$152,060	$73
   2	Washington	$140,715	$68
   3	Nevada	$134,124	$64
   4	Colorado	$126,705	$61
   5	Oregon	$126,350	$61
   6	North Carolina	$125,170	$60
   7	District of Columbia	$120,714	$58
   8	New Jersey	$119,475	$57
   9	New York	$119,209	$57
   10	Massachusetts	$119,168	$57
   11	Indiana	$117,437	$56
   12	Arizona	$116,630	$56
   13	Alabama	$114,368	$55
   14	Texas	$112,471	$54
   15	Utah	$107,075	$51
   16	Illinois	$104,115	$50
   17	Georgia	$102,129	$49
   18	Alaska	$98,458	$47
   19	Florida	$97,562	$47
   20	Pennsylvania	$76,291	$37

   Average account manager/senior technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Coursera	$150,271	$72.25
   2	F5	$145,134	$69.78	4
   3	VMware	$142,254	$68.39
   4	Google	$140,408	$67.50	31
   5	Apple	$139,756	$67.19	1
   6	Infoblox	$137,298	$66.01	10
   7	Cybersource	$132,844	$63.87
   8	Host Analytics Inc	$132,795	$63.84
   9	The Walt Disney Company	$131,663	$63.30
   10	OneLogin	$130,957	$62.96
   11	Cohesity	$128,364	$61.71	17
   12	AppDynamics	$127,701	$61.39
   13	Mandiant	$126,866	$60.99
   14	Instacart	$126,711	$60.92	2
   15	Uber Technologies	$126,326	$60.73	1
   16	Amazon	$125,291	$60.24	160
   17	FireEye	$125,096	$60.14
   18	Genesys	$125,093	$60.14	39
   19	Visa	$124,843	$60.02	10
   20	Citrix	$124,348	$59.78

4. Writing an account manager/senior technician job description

   An account manager/senior technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an account manager/senior technician job description:

   Account manager/senior technician job description example

   Netflix is seeking an experienced Technical Leader to join us in delivering the next generation of video games for a worldwide audience.
   
   Through effective partnerships with game studio leaders, the Technical Director of Games Operations will develop a deep understanding of our platform for both our internal and external teams. They will own and drive, the strategic planning and execution of our partner offering to those teams. This is a hands-on role that will utilize our Netflix platform and provide deep access to a large portfolio of our partner content.
   
   This is an expansive role that reports directly to the Head of Development Operations and partners closely with numerous other stakeholder partners: Head of Game, Netflix Product and Engineering teams, Executive Producers, External Production, and our Internal Studios, such as Night School Studios, Next Games, and Boss Fight Entertainment.
   Responsibilities
   + Provide insight into the platform by reproducing complex engineering and production issues, and improve our developer offering through documentation and visibility.
   + Deeply understand our partner titles, and provide guidance on how to best integrate our platform with our content.
   + Support our developers through collaborations with our Partner Engineering group and platform teams.
   + Build strong, trusted relationships with technical leaders and development partners. Creating a whole-platform, prioritized, advisory function that feeds into our future roadmap.
   + Ensure confidence in our partner offering by using our SDKs and toolchains in their own projects, as a customer, and providing rapid feedback and evaluation to the platform teams.
   Requirements
   + 8+ years of technical leadership experience in the AAA, indie, casual, and/or mobile gaming industry
   + Experienced in managing a team with a strong focus on performance management.
   + Significant experience in positions directly on multiple simultaneous gaming titles.
   + Experience with defining and leading platform initiatives
   + Suggestion for the above: Extensive experience with a breadth of programming languages, tools, game engines, and game technologies with an understanding of various development methodologies.
   + Demonstrated ability to work cross-functionally
   + Demonstrated experience in working through influence across organizations large and small
   + Technical and product judgment required to improve product quality as well as technical productivity
   + Ability to identify risks early and often and suggest mitigation strategies that are thought through and consider multiple paths to a solution
   + Exceptional communication and leadership skills
   + Passion for making video games

   Copy this example

   

5. Post your job

   There are a few common ways to find account managers/senior technician for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your account manager/senior technician job on Zippia to find and recruit account manager/senior technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit account managers/senior technician, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new account manager/senior technician

   Once you've found the account manager/senior technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new account manager/senior technician. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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