Account specialist jobs in Irondequoit, NY - 124 jobs
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Client Onboarding Specialist
Paylocity 4.3
Account specialist job in Rochester, NY
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
In-Office: This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Working Hours: We are ideally seeking candidates that are able to work MST/PST time zones.
Position Overview
The HR Consultant I is responsible for evaluating and defining a client's needs while consulting in the configuration of our HR applications to meet their needs. This includes but is not limited to converting HR data, providing consultation on the implementation of performance management, onboarding and coordinating the use of our self-service portal.
Primary Responsibilities
* Help clients with simple setups strategically integrate the full suite of HR products and solutions within our Paylocity application through the use of effective project management coupled with a consultative HR approach
* Provide industry leading customer service
* Conduct an introduction call to verify contracted HR products, understand client priorities and craft a suggested timeline for the implementation of all HR products
* Conduct an alignment call to answer HR product specific questions, collect HR data and configuration requirements
* Work directly with clients to assist in the day-to-day functions supporting our HR solutions throughout the implementation process
* Coordinate internally between the client and multiple Paylocity departments to ensure clients have every tool needed to use our HR products to their fullest extent
Education and Experience
* Bachelor's degree is preferred
* Previous customer service or client interfacing role preferred
* Familiarity with a wide variety of HR concepts, practices and procedures preferred
* Willingness to perform a full range of tasks and projects under supervision
* Strong interpersonal communication, writing and organizational skills
* Ability to handle confidential information with sensitivity
* Solid understanding of Microsoft Office Suite and Excel
Physical requirements
* Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
* Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The pay range for this position is $43,500 - $60,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This role is eligible for a full range of benefits outlined here.opens in a new tab This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ******************************* in a new tab
$43.5k-60k yearly 2d ago
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Customer Care Specialist
ESL All Companies 4.5
Account specialist job in Rochester, NY
Hours:
40 hours/week
The contact center is open Monday - Saturday. Weekdays 7:00 a.m. - 7:00 p.m. and Saturdays 8:30 a.m. - 2:00 p.m.
Schedule:
This position offers a set schedule, Monday - Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
$22.02/hr with opportunity to advance to a level II
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!
Purpose of Position:
This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL's digital channel features, including general site navigation, money movement guidance, and digital banking password resets.
Accountabilities:
Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.
Active participation in Voluncare
Model ESL's core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities
Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.
Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database
Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.
Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role
Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.
Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary
Qualifications
High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KM1 #LI-Hybrid
$22 hourly 60d+ ago
Building Service Specialist
Stjohnsliving
Account specialist job in Rochester, NY
St. John's is leading and inspiring a shift in society's views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John's embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John's home.
Position Summary:
Responsible for maintaining all aspects of the facility at St. John's Meadows and Brickstone including routine service and preventative maintenance, seasonal changes and repairs on building equipment, electrical and plumbing repairs, and new resident courtesy service.
Qualifications & Education Required:
Must be H.V.A.C. certified
High School Diploma or equivalent certificate of completion
Three to five years' experience in construction/building trades, facility maintenance, refinishing and remodeling
Good skills with hand tools and power tools
Valid NYS driver's license
Knowledge of principles and processes for providing customer and personal services
Willingness to embrace and exemplify St. John's Brand Characteristics
Core Organizational Competencies:
St. John's Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues.
Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others.
Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends.
Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities.
Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments.
Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care.
Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner.
Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor.
Position Competencies:
Displays sense of urgency
Works well under pressure
Passes on information to co-workers with clarity
Speedy and timely decision maker, ambitious and driven
Keeps silent when others express themselves
Adheres to guidelines and established procedures easily
Enjoys being around people who are different
Adapts appropriately to cultural differences
Considers downstream consequences
Shows self-discipline in all areas
Focus remains in priorities
Position Responsibilities:
Perform general maintenance duties, such as mechanical, electrical, plumbing, HVAC and appliance repairs
Perform routine preventative maintenance on HVAC equipment, lighting, water conditioning systems and other equipment as scheduled
Perform courtesy service for new residents (i.e. hanging pictures, set up electronic equipment, installing additional lighting and other fixtures, set up television, etc.)
Perform pool maintenance and requirements mandated by the DOH
Pool Operation Management Certificate a plus
Take trash/recyclables from the Trash/Recycle Rooms to the pick-up areas daily
Escort/assist contractors with periodic inspections and maintenance
Set-up and break down of furniture and other equipment for scheduled activities and programs
Order parts and materials, inventory control
Maintain all tools, equipment, vehicles and supplies in proper condition
Attend in-service training and education sessions, as assigned
Perform specific work duties and responsibilities as assigned by Manager
Physical Requirements:
Walking, running, lifting (as much as 50 lbs.), pushing (as much as 125 lbs.), climbing stairs.
Exposure to Conditions:
May be exposed to infectious diseases. Exposed to physical aggression
$42k-80k yearly est. Auto-Apply 16d ago
Trouble Resolution Specialist
Mindlance 4.6
Account specialist job in Rochester, NY
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Working knowledge of Adtran/Cisco routers and switches Intermediate ability to evaluate client metrics such as overall bandwidth and QOS setting requirements
Basic knowledge of voice switch platforms including Nortel DMS, Client 5ESS and MetaSwitch (Softswitch) Basic scripting and debugging
Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet Intermediate working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING
Intermediate working knowledge of voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP
Additional Information
Thanks & Regards
Praveen K. Paila
************
$35k-45k yearly est. 60d+ ago
Client Specialist
Knitwell Group
Account specialist job in Pittsford, NY
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00026 Pittsford NY-Pittsford,NY 14534Position Type:Regular/Part time
Pay Range:
$16.50 - $20.65 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$16.5-20.7 hourly Auto-Apply 26d ago
Building Service Specialist
St. John's Senior Servi 3.6
Account specialist job in Rochester, NY
St. John's is leading and inspiring a shift in society's views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John's embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John's home.
Position Summary:
Responsible for maintaining all aspects of the facility at St. John's Meadows and Brickstone including routine service and preventative maintenance, seasonal changes and repairs on building equipment, electrical and plumbing repairs, and new resident courtesy service.
Qualifications & Education Required:
Must be H.V.A.C. certified
High School Diploma or equivalent certificate of completion
Three to five years' experience in construction/building trades, facility maintenance, refinishing and remodeling
Good skills with hand tools and power tools
Valid NYS driver's license
Knowledge of principles and processes for providing customer and personal services
Willingness to embrace and exemplify St. John's Brand Characteristics
Core Organizational Competencies:
St. John's Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues.
Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others.
Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends.
Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities.
Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments.
Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care.
Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner.
Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor.
Position Competencies:
Displays sense of urgency
Works well under pressure
Passes on information to co-workers with clarity
Speedy and timely decision maker, ambitious and driven
Keeps silent when others express themselves
Adheres to guidelines and established procedures easily
Enjoys being around people who are different
Adapts appropriately to cultural differences
Considers downstream consequences
Shows self-discipline in all areas
Focus remains in priorities
Position Responsibilities:
Perform general maintenance duties, such as mechanical, electrical, plumbing, HVAC and appliance repairs
Perform routine preventative maintenance on HVAC equipment, lighting, water conditioning systems and other equipment as scheduled
Perform courtesy service for new residents (i.e. hanging pictures, set up electronic equipment, installing additional lighting and other fixtures, set up television, etc.)
Perform pool maintenance and requirements mandated by the DOH
Pool Operation Management Certificate a plus
Take trash/recyclables from the Trash/Recycle Rooms to the pick-up areas daily
Escort/assist contractors with periodic inspections and maintenance
Set-up and break down of furniture and other equipment for scheduled activities and programs
Order parts and materials, inventory control
Maintain all tools, equipment, vehicles and supplies in proper condition
Attend in-service training and education sessions, as assigned
Perform specific work duties and responsibilities as assigned by Manager
Physical Requirements:
Walking, running, lifting (as much as 50 lbs.), pushing (as much as 125 lbs.), climbing stairs.
Exposure to Conditions:
May be exposed to infectious diseases. Exposed to physical aggression
$36k-44k yearly est. Auto-Apply 16d ago
Accounts Payable
Bob Johnson Auto Group 4.4
Account specialist job in Rochester, NY
The Bob Johnson Auto Group, one of the largest auto dealer groups in the region, is seeking an experienced Accounts Payable Specialist to join its accounting department. This job opportunity is in the Bob Johnson Imports division. The qualified job applicant should possess strong work habits and a sharp attention to detail for this high-volume position.
Duties:
Data entry and processing of vendor invoices for multiple auto dealer franchises
Process check runs, collate supporting documentation for management signature
Scheduling of payments to maximize discounts
Reconciliation of vendor statements
Communicate with departmental managers and vendors when needed
Review and reconciliation of internal accounting schedules
Create and maintain vendor accounts in computer system
Completion of 1099 reporting requirements at year end.
Assist in month-end closing as it pertains to the Payables function
Work location: 3817 W. Henrietta Rd., Rochester, N.Y. 14623
Work Schedule: Monday - Friday, Full time
Qualifications
2 + years' experience in the Accounts Payable function
Experience with invoice processing and vendor payments
Associate's degree in accounting or equivalent accounting knowledge
Working knowledge of Microsoft Excel and Outlook
$37k-45k yearly est. 20d ago
FT Customer Service 7a-3p #1666
Clark Holdings/Tim Hortons
Account specialist job in Piffard, NY
We are searching for friendly and energetic full-time Customer Service Team Members to join our NEW (opening soon) Tim Hortons team at 3667 Main Street in Piffard, NY on the Mornings shifts (7am-3pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.
In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.
Hospitality & Customer Service:
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following our REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
Adhere to all operational standards and guidelines for product preparation.
Prepare all products accurately by following the order monitor.
Communicate showcase and product needs to ensure availability for customers.
Regularly monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
Follow all restaurant policies, procedures, and standards.
Practice proper hand washing techniques and adhere to sanitation guidelines.
Complete all sanitation tasks as outlined.
Health & Safety:
Work in compliance with occupational health and safety legislation.
Follow safe work practices and procedures.
Use required personal protective equipment.
Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
Excellent customer service skills with a friendly and welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other: Regular and predictable attendance is an essential function of this job.
This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$30k-39k yearly est. 1d ago
Billing Analyst
Calltower Inc.
Account specialist job in Rochester, NY
Salary Description
$60,000 - $69,000 yearly
$60k-69k yearly 32d ago
Billing Analyst
Calltower
Account specialist job in Rochester, NY
Job Purpose:
This position is responsible for the daily maintenance of the billing system, with a working knowledge of billing platform functionality and billing processes. The individual is responsible for accurately capturing and applying all charges made to customer services. This position requires a high attention to detail and the ability to work with multiple systems to ensure accurate billing. The Billing Analyst works with the Billing Manager to update and maintain the Billing System to ensure accurate, timely client billings each month and provide clients with a positive interface experience when disputes arise.
Duties:
· Daily Maintenance of the Billing System
· Assist in monthly bill closes
· Process onboarding orders and ensure accuracy of syncing data from CT systems to billing system; apply manual charges as necessary
· Refine and improve the onboarding process in SalesForce and billing system
· Process MACDs; apply manual charges as required
· Process catalog service conversions to migrate customers between product sets and/or product catalog versions; ensure that pricing and products are accurate and billing correctly, engaging other department resources as necessary
· Process offboarding/location billing account terminations
· Process contract renewals and apply updated charges in billing system as directed by inside sales; maintain updated contract term details in Salesforce.
· Engage DEV to implement Customer Pricing Override entries to correct syncing/quoting issues
· Attend cross functional meetings as needed
· Provide project based or ad-hoc reporting as required
· Assist with provisioning and billing system integration projects
· Assist with billing vendor relationship · Assist with process documentation
· Assist in resolving customer disputes and issues, focused on providing the best possible experience for the customer balanced against CallTower's financial health
· Ensure efficiency and effectiveness of billing processes and system operation
· Engage billing system vendor to escalate and resolve system issues
· Be able to approach workload in a self-directed manner, working independently and in a collaborative nature
· Provide billing system navigational, informational or interpretive assistance to outside departments
· Analyze monthly billing procedures and update accordingly
· Back up billing manager as needed
Essential skills and experience:
· Bachelor's degree or additional relevant experience required
· 3+ years of experience in billing
· Ability to maintain and update billing system and billing processes
· Intuitive, proactive, collaborative, ambitious, creative problem solver, analytical, versatile, and “thrives under pressure” are words that describe you.
· Must be self-motivated with strong time management skills.
· Detail oriented with computational accuracy and character strength.
· Excellent written and verbal communication, demonstrates active listening and comprehension skills.
· Comfortable in the dynamic atmosphere of a highly technically focused organization with a rapidly expanding and changing customer base.
· Strong individual contributor with exceptional organizational and communications skills.
· Strong collaboration skills and ability to work across all departments.
· Ownership mentality of role and projects.
· Track record in successfully meeting deadlines while handling multiple projects.
· Proficiency in Microsoft Excel including use of pivot, v-lookup tables
Benefits:
·Annual Market comp evaluation
·85% employer paid Medical plans (HDHP and PPO options)
·Dental/Vision
·PTO accrual starts day one
·100% 401k match on first 4%
·Paid Parental Leave
·100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
Salary Description $60,000 - $69,000 yearly
$60k-69k yearly 31d ago
Sales and Service Specialist
The Hertz Corporation 4.3
Account specialist job in Webster, NY
The **Sales and Service Specialist** , TNC is an essential member of the **Hertz Local Edition** team. As a brand ambassador, the **Sales and Service Specialist** will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
+ Ensure optimal operational efficacies to provide customers the best rental car experience
+ Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
+ Assist customers with various post rental inquiries that involve the rental and billing process
+ Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
+ Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
+ Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
+ Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
+ Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
**Professional Experience:**
+ Ability to work in a fast-paced environment with a variety of tasks.
+ Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
+ Previous customer service.
+ Strong time management and organizational skills are required
+ Computer literate and detailed orientated.
+ Must have a valid driver's license with an acceptable driving record
**Wage:** $16.00
**Knowledge:**
+ Customer service resolution practices
+ Excellent communication techniques
+ Sales Management/Coaching ability
**Skills:**
+ Demonstrate good written and oral communication skills.
+ Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
+ Demonstrate professionalism and interpersonal skills.
+ Show a high level of ownership, accountability and initiative.
+ Proven experience of working well within a team.
+ Ability to work flexible shifts including weekends and holidays; and work overtime as required.
+ Willing to work outdoors during all weather conditions.
+ Assist with special administrative projects when needed.
+ Ability to stand for long periods of time.
+ Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$16 hourly 60d+ ago
Accounts Receivable Specialist
WXXI Public Broadcasting Council 3.9
Account specialist job in Rochester, NY
WXXI is looking for an Accounts Receivable Specialist to join the team. If you enjoy working with numbers, spreadsheets, and great people, apply today!
Account Receivables Specialist
Department: Business Affairs
Reports to: Chief Financial Officer
Status: Full Time (40 hours)
Pay: $25.00 per hour
Position Summary:
The Accounts Receivables reports directly to the CFO and is responsible for daily bookkeeping, record keeping, financial reporting, and assisting with the preparation of tax records for financial audits. This position will reconcile and verify invoices, Prepare all bank deposits, enter cash receipts into the computer, and distribute cash sheets.
Duties/Responsibilities:
Accounts Receivable Operations
Oversee the end-to-end accounts receivable process, including invoicing, cash application and collections.
Ensure accurate and timely processing of customer payments and resolution of discrepancies.
Manage customer accounts, monitor aging reports and minimize overdue receivables.
Credit and Risk Management
Establish and maintain credit limits and terms for customers in accordance with company policies.
Monitor and manage credit risks to minimize bad debt exposure.
Collections and Customer Relations
Implement effective collection strategies to reduce outstanding receivables and improve cash flow.
Resolve escalated customer disputes and issues with professionalism and efficiency.
Foster strong relationships with customers to ensure satisfaction and timely payment.
Compliance and Reporting
Ensure compliance with internal controls, financial policies and relevant regulations.
Prepare and present AR metrics, including DSO (days sales outstanding), collection rates and aging trends.
Support audits by providing necessary documentation and responding to inquiries.
Process Improvement and Technology Utilization
Identify and implement process improvements to increase efficiency and accuracy in AR operations.
Utilize AR automation tools and ERP systems to streamline workflows and enhance reporting capabilities.
Stay informed of emerging technologies and best practices in accounts receivable management.
Analyze trends, identify areas of improvement and present findings to management.
Other Responsibilities
Submit charge card receipts online for bank authorization.
Prepare the reconciliation of appropriate bank and investment statements.
Function as a backup for other accounting staff.
Assist with the preparation of bank deposits.
Assist with other divisional duties.
$25 hourly 55d ago
Billing Specialist
Mosaic Health 4.0
Account specialist job in Rochester, NY
Mosaic Health is seeking a Billing Specialist with the ability to effectively reconcile accounts for a network of primary care facilities. Applicants with a certificate in billing/coding strongly preferred.
Duties to include, but not limited to:
Providing expert customer service
Facilitating work flow between clients/payors/Mosaic Health staff
Utilizing critical thinking skills to actively research problems and find account solution
Reading/posting remittances and patient payments
Preparing and transmitting electronic secondary and tertiary claims
Preparing and entering all information for the monthly close
Handling patient inquiries and billing questions
Mosaic Health provides access to compassionate, individualized health care and wellness-related education for everyone regardless of financial, cultural, or social barriers. The Rochester Administration Office serves as the main administrative and operational hub for health centers across multiple counties in Western and Central New York.
We offer a competitive salary and generous paid time off. Our comprehensive benefits package includes medical, dental and retirement plans with employer contributions. Advancement opportunities are available throughout our organization.
Please visit ********************* EOE.
$29k-36k yearly est. 60d+ ago
Accounts Receivable Specialist
Baldwin Real Estate Corporation
Account specialist job in Rochester, NY
Accounts Receivable will be responsible for the timely, consistent and accurate posting and tracking of all accounts receivable activity within commercial and residential real estate entities. The candidate will play a key role in implementing changes and optimizing efficiency within the A/R function. The ideal candidates will have general accounting experience and a broad based of knowledge related to accounting process and procedure to allow for expansion of responsibilities and professional growth. The candidate must be able to work independently, be well organized and achieve a high-level accuracy in detail oriented tasks. This position reports to the Controller.
Job Responsibilities:
Maintain billings for the management company on a monthly basis, including posting billings and recording receipts on "as received" basis;
Receive, process and post rental payments and other various payments for commercial and residential entities; make the deposits thru RDC for multiple entities/bank runs as needed, and record all payments received in MRI Web on a timely basis;
Review monthly Accounts Receivable reports for commercial entities and management company; maintain schedule and reconcile outstanding balances with corresponding tenants and properties, respectively;
Follow-up on inquiries, issues and outstanding payments with tenant requests based on lease agreements or other information on record; record all interactions with the tenant in the appropriate notes in MRI;
Maintain monthly tenant billings for commercial entities: generate and preview rentup reports/ identify any discrepancies and review in detail with commercial team; distribute monthly statement to tenants;
Maintain other commercial billing charges on a timely basis;
Review and investigate any differences in the tenant ledger and correspond with tenants on as needed basis;
Process any approved adjustments and maintain a good and consistent record-keeping;
On a monthly basis review Aged Delinquency report with management, reduce payment delinquency by expediting resolution of unpaid accounts for commercial and residential entities;
Implement, process and maintain late fee billings (on the 10th of the month) for commercial properties working as a team with commercial leasing department;
Interface with accounting, portfolio management, legal and other internal departments, and contact tenants for collections or notify Property Manager;
Be able to work independently with minimum supervision;
Process deposits for various residential properties on as needed basis;
Support project work related to accounting automation systems; provide support to other members of the accounting team.
Any other tasks deemed necessary by the Controller.
Requirements
Required Experience and Education:
The requirements listed below are representative of the knowledge, skill and/or ability required for this position.
Education/Experience:
Undergraduate degree in Finance or Accounting;
2-5 years of experience in A/R preferred;
Proficiency in the use of Microsoft Office, MRI or other accounting software
Competencies:
Working Accounting Knowledge
Multi-tasking skills
Communication and Collaboration Skills
Ethical Conduct
Attention to detail
Preferred Characteristics:
The successful candidate is personable, highly ethical and thrives in a collaborative environment;
Exceptional analytical, problem solving and critical thinking skills;
Excellent communication skills & computer skills.
Reasoning Ability:
Ability to define problems, collect data, establish facts and draw valid conclusions;
Ability to interpret technical instructions in various forms and deal with abstract and concrete variables.
Salary Description $24.00 - $26.44 per hour
$24-26.4 hourly 12d ago
Financial Solutions Registration Candidate - Mt Hope Financial Center
Bank of America 4.7
Account specialist job in Rochester, NY
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor - from acquiring, building and managing client relationships to considering a client's complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions.
Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America's core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development.
Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you've learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
We'll help you
Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.
Get training and one-on-one coaching from Academy managers who are invested in your success.
Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions.
Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role.
Build your network. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. You'll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business.
Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities.
Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.
Required Qualifications:
Aptitude in obtaining required industry licenses.
Must be self-disciplined in managing time and capacity.
Experience in cultivating client relationships, accessing needs and recommending solutions.
Success creating strong peer relationships through effective communication and collaboration.
Demonstrates a results-driven mindset while prioritizing client's interest in a complex, fast-paced environment.
Executes multiple tasks simultaneously.
Learns and adapts to new technology or applications.
Desired Qualifications:
Bachelor's degree and/or a minimum of one year of financial services industry or sales experience
Schedule: Monday - Fridays and rotating Saturdays
Skills:
Advisory
Account Management
Client Experience Branding
Customer and Client Focus
Oral Communications
Issue Management
Client Solutions Advisory
Pipeline Management
Active Listening
Attention to Detail
Risk Management
Policies, Procedures, and Guidelines
Client Management
Causation Analysis
Written Communications
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NY - Rochester - 1400 Mount Hope Ave - Mt. Hope (NY7212) Pay and benefits information Pay range$28.85 - $33.65 hourly pay, offers to be determined based on experience, education and skill set.Predictable pay This role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$28.9-33.7 hourly Auto-Apply 40d ago
AR Follow Up Coord
Radnet 4.6
Account specialist job in Fairport, NY
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
AR Follow Up Coordinator
, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Work with AR reports to identify problems on accounts, research accounts/trends and take appropriate actions to promote reimbursement, bill primary and secondary carriers for services provided, and collect on past due accounts.
Research accounts: request additional information such as referrals, scripts, medical reports, and/ or call hospitals.
Work EOBs to post rejection codes, follow up on rejected claims, and appeal denials; develop and track written correspondence.
Complete adjustments, check refund request forms, and special transaction forms.
Work with edit reports to identify problems with transmission claims.
Answer patient inquiries, maintain patient's account information, and resolve problems as needed.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, providers & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
To Ensure Success In This Role, You Must Have:
Knowledge of medical terminology and a working knowledge of different types of insurance
Ability to type 30+ words per minute and have a general computer aptitude
High School Diploma required.
One to two years' prior accounts receivable experience in a medical billing environment preferred with at least general knowledge of the healthcare industry insurance/EOB/payment process.
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
About Us:
M&D Capital is a leading third-party Medical Billing and Revenue Cycle Management company serving clients across the United States. We operate offices across multiple states, along with a growing international team. We specialize in out-of-network surgical claims, and partner directly with our clients to ensure the maximum reimbursement for their services. Our rapidly growing organization provides employees with generous opportunities for professional growth and advancement. We're looking for talented, dedicated employees who are eager to grow and contribute to our success. If you meet the qualifications below, we encourage you to apply.
Job Description:
We are seeking a No-Fault Insurance & Workers' Compensation Collections Specialist to join our Accounts Receivable Team. This position involves handling insurance denials, appeals, and rejections for high dollar surgical medical claims. This role requires knowledge of the healthcare industry, familiarity with insurance payer mix, and full claims life cycle.
Key Responsibilities:
· Follow up with insurance companies on claim status, underpayments, and denials
· Resolve denied and underpaid claims promptly
· Review and interpret Explanation of Benefits (EOBs)
· Address and correct coding-related denials
· Use payer portals (e.g., Availity, Cigna, UHC, Navinet, Emblem) to check claim status
· Work with internal teams to resolve claim issues
· Access EMRs to obtain necessary medical records
· Post insurance payments and handle recoupments
· Generate and send patient statements
· Interpret terms for Workers' Compensation and No Fault when applicable
Qualifications:
·Must have an understanding of No-Fault and Workers Compensation rules and regulations
· Strong attention to detail and organizational skills
· Effective communication skills, especially when working with insurance representatives
· Proficient in Microsoft Office applications
· High school diploma or equivalent
· Minimum of 2 years' experience with Workers Compensation and No Fault collections
· Experience with Epic EMR is a plus
Benefits:
M&D Capital offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
Salary:
This position offers a salary range of $45,000 to $65,000 annually, commensurate with experience.
$45k-65k yearly Auto-Apply 60d+ ago
Credit & Collections Analyst
Finger Lakes Technologies Grp 3.6
Account specialist job in Victor, NY
The Credit & Collections Analyst is responsible for evaluating customer credit risk, managing collections activities, and supporting accounts receivable processes to optimize cash flow and minimize bad debt. This role partners closely with Sales, Finance, and Customer Service to ensure timely payment while maintaining strong customer relationships.
Key Responsibilities:
* Establish, monitor, and adjust credit limits in accordance with company policies
* Manage collections efforts for past-due accounts, including customer outreach and payment follow-up
* Resolve billing discrepancies and disputes in collaboration with internal teams
* Monitor aging reports and key AR metrics (DSO, delinquency, bad debt exposure)
* Prepare and maintain credit and collection documentation and reporting
* Recommend accounts for credit holds, disconnections, escalations, or write-offs as needed
* Support month-end close activities related to accounts receivable
* Ensure compliance with internal controls, policies, and applicable regulations
* Identify process improvements to enhance collection efficiency and customer experience
* Assess customer creditworthiness through financial analysis, credit reports, and payment history
Qualifications:
* Bachelor's degree in Finance, Accounting, Business, or related field
* 3-5 years of experience in credit and collections or accounts receivable
* Strong understanding of credit analysis, collections practices, and AR processes
* Proficiency with ERP systems and Microsoft Excel
* Excellent analytical, communication, and negotiation skills
* Ability to manage multiple priorities and work independently
Preferred Qualifications:
* Experience in B2B credit and collections
* Experience improving DSO or reducing bad debt
* Familiarity with credit reporting agencies and financial statement analysis
About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.
FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
$46k-63k yearly est. 17d ago
Collections Specialist A/R
Mothership 4.2
Account specialist job in Rochester, NY
Job Title: Contract A/R Collections Specialist
Hours: M-F 8AM-5PM ET
Rate: $17 p/hr
Our client, a Global Financial Services company is seeking a detail oriented Accounts Receivable Collection Specialist.
Responsibilities:
The Accounts Receivable Collection Specialist is responsible for the accurate and timely resolution of past-due invoices while providing exceptional customer service to both internal and external clients. The role focuses on mitigating risk, addressing billing disputes, and educating stakeholders on resolution processes.
Key Responsibilities:
Develop and maintain a foundational understanding of the companys products and services, including payroll, human resource services, and acquired portfolios.
Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication.
Balance service quality with effective collection strategies to mitigate company risk.
Resolve billing disputes using available resources and systems to ensure revenue collection.
Monitor daily payroll holds and promptly contact clients with past-due balances.
Adhere to department policies and procedures to ensure compliance.
Participate in ongoing training to enhance knowledge, skills, and efficiency.
Requirements:
High school diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll. A degree may substitute for experience.
Strong organizational and decision-making abilities.
Proficiency in Microsoft Word, Excel, and Access is preferred.
This position requires a detail-oriented professional who excels in communication and has a commitment to maintaining high service standards.
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!
How to apply
Interested candidates should submit their application here: mothershipcorp.com/questionnaire
Build a robust profile so we can know you well upfront:
The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.
Quick apply available here: mothershipcorp.com/apply.
We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the who you referred you to us section of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!
Equal Opportunity Statement
Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and become a key player in delivering outstanding service. We look forward to your application!
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!
$17 hourly 60d+ ago
Pathology Collector Relief
Healius Ltd.
Account specialist job in Clarkson, NY
This position involves providing relief coverage across Northern Perth clinics, including Alkimos, Butler, Clarkson, Yanchep, Banksia Grove, Girrawheen and Madeley. Why You Will Be Excited About This Role
At Western Diagnostic Pathology, a Healius business, we all have one thing in common, we are passionate about making a difference to the health of Australians.
As a Pathology Collector, you will be at the forefront of this. You will be the friendly face behind the first hello, the warm welcome that will create a lasting impression, and the caring assurance to let our customers know that they are in good hands.
You will be able to do what you do best - provide quality patient care - with the support and resources provided, whilst also building strong connections and being integral to the local communities you work in.
You will be a part of something pretty special as you join our network of passionate pathology collectors and our mission to be the best pathology provider in Australia.
About Us
Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.
Why You Will Like Working Here
There are some exciting things happening at Healius, as we transform the way we work.
As a Pathology Collector Reliever, we offer a range of different roles to work around you - full time, part time and casual, available across our local clinics.
You will be supported and given the resources to thrive in your job, this means regular check ins from your manager and ongoing support.
You will be recognised for your contribution & the impact you make to the lives of our customers with our Reward & Recognition program, and milestones will be celebrated, (many of our collectors have worked with us for 5+, 10+ and even 20+ years!).
Looking to grow your career? We have clear career progression paths that include advancement to business managerial roles across broader areas, including ongoing education and support to attain this.
What You Will Be Doing
As a Pathology Collector Reliever, you will be a core member of the team as you step into shifts to cover any scheduled or unplanned absences at different Collection Clinics and in Hospital environments.
You will be collecting blood & coordinating specimen samples from patients, using your empathy and drive to deliver great customer service and quality healthcare.
No day will be the same as you will be travelling to different ACCs and Hospitals within a specific geographical area.
Your key responsibilities will include:
* Collecting samples (blood and non-blood) with care and attention
* Filling available shifts across a geographical area
* Keeping meticulous records for every patient and sample
* Delivering documentation within strict turnaround times
* Preparing and packaging specimens for transport and testing
* Liaising with a range of different people including customers, clinic staff and couriers
What Type of Person Will Be Successful
We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.
To be successful in this role, you will be an experienced Pathology Collector, or will have gained a Cert III and looking to embark on your Pathology Collection career! You could also be a Registered Nurse looking to swap the weekend & overnight work for regular daytime shifts.
These are the type of attributes & skills you would possess:
* A demonstrated experience and knowledge in Phlebotomy/ Certificate III in Pathology Collection or a healthcare background
* Excellent customer service and communication skills, with a high level of empathy
* You are organised, with strong time management and attention to detail
* You are able to work autonomously, sometimes working independently in a solo clinic
* You hold a valid Driver's license and have flexibility to travel to multiple clinics
* You hold a working with Children's Check or be willing to obtain one
* You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work
* As a Collector Reliever, you will be willing to travel to varying clinics & hospitals depending on the need
Vaccination Requirements
* Vaccine preventable disease evidence such as Hepatitis B is a requirement of this role
Other vaccinations based on location may be required / setting
.
Benefits and Wellbeing
As part of working for Healius, you will have access to a range of benefits including:
* Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
* Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
* Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
* Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
* Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our Commitment to Diversity and Inclusion
Western Diagnostic Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
If you would like further details please email *******************.au.
See more of our jobs at ********************** and follow us on LinkedIn.
Healius is committed to responding to every applicant.
How much does an account specialist earn in Irondequoit, NY?
The average account specialist in Irondequoit, NY earns between $35,000 and $88,000 annually. This compares to the national average account specialist range of $28,000 to $62,000.
Average account specialist salary in Irondequoit, NY