How To Answer Behavioral Interview Questions (With Examples)

Employers like to ask behavioral interview questions to get an understanding of how you go about solving a problem or handling a situation. This is why it’s essential to understand how to answer behavioral interview questions to help impress your interviewer.

If you have an interview coming up and want to be prepared for anything that may be thrown your way, we’ll go over how to answer behavioral interview questions, provide some common behavioral interview questions and answers, and we’ll go over why interviewers like to ask behavioral based interview questions.

Key Takeaways

• One of the best ways to answer behavioral interview questions is to tell a story using the STAR method.

• Behavioral interview questions ask for examples of how you dealt with situations at work in the past so that hiring managers can get a better idea of how you might respond to similar situations in the future.

• Behavioral interview questions often cover topics such as problem-solving, teamwork, and decision-making, among others.

How to answer behavioral job interview questions

When answering behavioral interview questions, you should come up with examples of the different skills you want to highlight and tell a story of the example using the STAR method. Here is a more detailed list to answer behavioral job interview questions:

1. Make a list of examples. When you’re constructing your answer, think about how to portray your actions in such a way that shows off those skills. You should come up with a list of examples of how you utilized the skills that you are highlighting.

   Having specific examples from your past will help you tell a story when it comes to using the STAR method.

2. Highlight your skills. Think about the sort of skills you need to demonstrate in order to be successful at the job you hope to do. These skills are typically more general than they are specific — things like leadership skills, the ability to work with a team, brilliant decision-making, the advanced use of an industry technique etc.

3. Tell a story. Remember that you’re telling a story and that ultimately, how you tell that story matters most of all. Try to make your story flow as naturally as possible — don’t overload the interviewer with unnecessary details, or alternately, forget too many details for the story to make sense.

   They need to understand your answer in order to parse out your behavior. They can’t do that if they can’t understand the story you just told them — in addition to this, they might just find that a person who can’t tell a simple story is just too annoying to work with.

4. Use the STAR method. If you’re really having trouble telling your story, remember that good old STAR method:

   • Situation. Start by giving context. Briefly explain the time, place, and relevant characters in your story.

   • Task. Next, tell the interviewer your role in the story, whether it was a task assigned to you or some initiative you took on your own.

   • Action. Now comes the juicy stuff; let the hiring manager know what actions you took in response to the situation and your task. Interviewers are interested in how and why you did something just as much as what you did, so spell out your thought process when possible.

     This is where you showcase your skills, so try to think of actions that align well with the job you’re applying for.

   • Result. Finally, explain the end result of your actions. Your focus should always be on what value you contributed to the company, not bragging about your personal accomplishments.

     Note that while the result should always be positive, some behavioral interview questions specifically ask about negative situations. In these cases, finish by discussing what you learned from the experience or how the project could have been improved.

Common behavioral interview questions with example answers

Answering behavioral interview questions is your opportunity to show the interviewer how you are as an employee. Here are some of the most common behavioral interview questions with some example answers. Remember to tailor your answers to your specific needs.

1. Tell me about a time when you had to take a leadership role on a team project.

   As a consultant at XYZ Inc., I worked with both the product and marketing teams. When the head of the marketing team suddenly quit, I was asked to step up and manage that department while they looked for her replacement. We were in the midst of a big social media campaign, so I quickly called together the marketing team and was updated on the specifics of the project.

   By delegating appropriately and taking over high-level communications with affiliates, we were able to get the project out on time and under budget. After that, my boss stopped looking for a replacement and asked if I’d like to head the marketing team full-time.

2. Can you share an example of a time when you disagreed with a superior?

   In my last role at ABC Corp., my manager wanted to cut costs by outsourcing some of our projects to remote contractors. I understood that it saved money, but some of those projects were client-facing, and we hadn’t developed a robust vetting process to make sure that the contractors’ work was consistent and high-quality. I brought my concerns to him, and he understood why I was worried.

   He explained that cost-cutting was still important, but was willing to compromise by keeping some important projects in-house. Additionally, he accepted my suggestion of using a system of checks to ensure quality and rapidly remove contractors who weren’t performing as well. Ultimately, costs were cut by over 15% and the quality of those projects didn’t suffer as a result.

3. Tell me about a time when you had to work under pressure.

   My job as lead editor for The Daily Scratch was always fast-paced, but when we upgraded our software and printing hardware nearly simultaneously, the pressure got turned up to 11. I was assigned to training staff on the new software in addition to my normal responsibilities. When we were unable to print over a long weekend while the new printing hardware was being set up, I wrote and recorded a full tutorial that answered the most frequently asked questions I’d been receiving over the previous week.

   With a staff of 20 writers, this really cut down on the need for one-on-one conversations and tutorials. While management was worried we wouldn’t be able to have the writers working at full capacity the following week, the tutorial was so effective that everyone got right on track without skipping a beat.

4. Can you describe a time when you had to motivate an employee?

   When I was the sales manager at Nice Company, we had a big hiring push that added six sales reps to my team in a matter of weeks. One worker in that bunch was working a sales job for the first time ever, and she had an aversion to cold calls. While her email correspondence had fantastic results, her overall numbers were suffering because she was neglecting her call targets.

   I sat down with her and explained that she should try to incorporate her winning writing skills into her cold calls. I suggested following her normal process for writing an email to cold calls; researching the company and targeting and crafting a message that suits them perfectly. She jumped at the idea and started writing scripts that day. Within a couple of weeks, she was confidently making cold calls and had above-average numbers across the board.

5. Tell me about a time you made a mistake at work.

   When I landed my first internship, I was eager to stand out by going the extra mile. I was a little too ambitious, though — I took on too many assignments and offered help to too many coworkers to possibly juggle everything. When I was late with at least one task every week, my coworkers were understandably upset with me.

   After that experience, I created a tracking system that took into account how long each task would realistically take. This method really helped me never make promises I couldn’t keep. After that first month, I never handed in an assignment late again.

6. Can you share a time when you successfully persuaded a team or individual to adopt your ideas or recommendations?

   In my previous role at XYZ Company, we were facing a significant challenge with declining customer satisfaction scores. My team was tasked with finding a solution to improve our scores. My task my to identify and implement strategies that would lead to a measurable increase within a three-month-period.

   To do this, I decided to propose a new customer feedback system to gather real-time feedback and identify areas of improvement. I conducted research to support my proposal, scheduled one-on-one meetings with key team members and stakeholders and tailored my messaging to each individual’s perspective.

   I also made sure to maintain an open line of communication throughout the process. With my efforts, we were able to successfully implement the new system, which led to a 25% increase in customer satisfaction scores within the first three months.

More common behavioral interview questions

• What have you done in the past to prevent a situation from becoming too stressful for you or your colleagues to handle?

• Tell me about a situation in which you have had to adjust to changes over which you had no control. How did you handle it?

• What steps do you follow to study a problem before making a decision? Why?

• When have you had to deal with an irate customer? What did you do? How did the situation end up?

• Have you ever had to “sell” an idea to your co-workers? How did you do it?

• When have you brought an innovative idea into your team? How was it received?

• Tell me about a time when you had to make a decision without all the information you needed. How did you handle it?

• Tell me about a professional goal that you set that you did not reach. How did it make you feel?

• Give an example of when you had to work with someone who was difficult to get along with. How/why was this person difficult? How did you handle it? How did the relationship progress?

• Tell me about a project that you planned. How did your organize and schedule the tasks? Tell me about your action plan.

• Give me an example of a situation where you had to adapt to a major change at work or in your personal life. How did you cope with the change?

• Tell me about a situation in which you had to work under pressure. How did you maintain your composure and perform effectively?

• Give an example of a time when you had to go above and beyond your job description to achieve a goal or deliver exceptional results.

• Give me an example of a project you worked on that required you to collaborate with a diverse group of people. How did you ensure effective communication and teamwork?

• Give me an example of a time when you had to multitask or manage competing priorities. How did you stay organized and ensure that nothing fell through the cracks?

What are behavioral interview questions?

Behavioral interview questions are questions about how you’ve dealt with work situations in the past and seek to understand your character, motivations, and skills. The idea behind behavioral interview questions is that you’ll reveal how you’ll behave in the future based on your actions in the past.

Unlike traditional interview questions, a hiring manager or recruiter is looking for concrete examples of various situations you’ve been in at work. As such, the best way to prepare for any and all behavioral interview questions is to have an expansive set of stories ready for your interview.

In a behavioral interview, you probably won’t find yourself being asked about your strengths. Instead, you’ll be asked about specific problems you encountered, and you’ll have to give detailed answers about how you dealt with that problem, your thought process for coming up with your solution, and the results of implementing that solution.

Why do interviewers ask behavioral interview questions?

Hiring managers and recruiters like to ask behavioral interview questions to determine whether a candidate is a good cultural fit. They also help assess whether the behaviors you’ve exhibited in the past are what the company requires from the role you’re applying for.

That’s why you can expect more behavioral interview questions if your interviewer has a clear idea of what sort of person they want to hire for the job. For example, if they believe that time management and rapid communication are vital for success in the position you’re applying for, they’ll be on the lookout for answers that highlight these traits.

Tips for answering behavioral interview questions

When answering behavioral interview questions, you should prepare and review common behavioral interview questions and prepare stories to help you answer the questions. Here are some more tips to keep in mind when answering:

• Prepare for common questions. It’s impossible to prepare for all of the most common interview questions. However behavioral questions are easier to prepare in one sense; they all fall into a handful of basic categories. For example:

  • Stress

  • Problem-solving

  • Dealing with clients

  • Conflict resolution

  • Decision-making

  • Goal-setting

  • Challenges

  • Leadership

  • Time management

  • Teamwork

  • Motivation

  • Mistakes

• Prepare stories. Now that you have a set of general types of questions, think of an impressive work-related story to go with each. These answers shouldn’t sound memorized, but it’s good to jot down bullet points for each story to make sure you’re stressing the most important elements.

• Read the job description carefully. Before you go into the interview, and perhaps before you even start preparing stories beforehand, read the job description closely. Highlight action verbs in one color and adjectives in another. Then, think of ways to naturally incorporate those qualities and behaviors into your answers.

  For example, if a job description emphasizes strong time management, you might change the emphasis of one of your stories to how well you planned and executed time frames, rather than the results of that project.

• Be positive. Some behavioral interview questions (many, actually) will have you discuss negative situations, like conflicts or mistakes. Take accountability when appropriate (without making yourself look too bad) and never blame a former coworker or superior for a bad result.

  The hiring manager might have to work with you, and even recruiters don’t want to add a team member who’s constantly throwing other people under the bus. Instead, focus on the lessons you’ve learned and the improvements you’ve made.

• Tell the truth. Yes, you want to put your best foot forward in the interview, but you shouldn’t embellish or lie about your capabilities. Most hiring managers will be able to pick up on whether you’re lying or not, and even if they don’t, it will quickly become apparent once you start the job.

  Lying about your qualifications can and will likely cost you the job, so be truthful about your abilities. If you’re weak in an area, say so, and then explain what you’re doing to get stronger. Hiring managers know you aren’t perfect and want to see how you respond to your mistakes and weaknesses, so show them.

• Quantify your stories. When you’re answering behavioral interview questions, include numbers whenever you can. For example, saying you took 85 calls a day rather than “a bunch” makes a bigger impact and gives hiring managers a better idea of what you actually did.

Behavioral interview questions FAQ

1. What is the difference between traditional interview questions and behavioral interview questions?

   Traditional interviews are focused on the future, while behavioral interviews are focused on the past. In a traditional interview, you’re asked a series of questions where you’re expected to talk about yourself and your personal qualities. interviews in this vein tend to ask questions that are sort of psychological traps — oftentimes the facts of your answer matter less than the way you refer to and frame those facts.

   Behavioral interviews are harder to game because instead of asking about how you might deal with a particular situation, they focus on situations you’ve already encountered.

2. What are interviewers looking for when they ask behavioral interview questions?

   Interviewers are looking for you to provide examples and evidence about your skills and on-the-job behavior when they ask behavioral interview questions. This will help them get an understanding of how you will handle things in the future. Your answer should demonstrate the skills needed for the role by providing examples of how you’ve used those skills in the past.

Final thoughts

Behavioral interview questions aren’t usually isolated. That is to say, you won’t usually find yourself in “The Behavioral Interview.”

They could be sprinkled into your very first interview, or you might not hear any of them until you’ve almost got your job in the bag.

You might have an entire interview made up of just these sorts of questions. Maybe you’ll hear only one.

Either way, behavioral interview questions are less of an overwhelming strategy than they are a specific tool that a hiring manager has at their disposal.

It’s true that some hiring managers prefer them while others avoid them, but as we said, a lot of that ultimately comes down to personal philosophy. There are a lot of weaknesses to asking only behavioral questions, though, so the best hiring managers out there know to mix them in with the more straightforward, future-focused traditional interview questions.

References

1. The University of Virginia – Behavioral-Based Interview Questions

2. U.S. Bureau of Labor Statistics – Employment Interviewing: Seizing the Opportunity and the Job

Author

Ryan Morris

Ryan Morris was a writer for the Zippia Advice blog who tried to make the job process a little more entertaining for all those involved. He obtained his BA and Masters from Appalachian State University.