Research Summary. Using a combination of public government and company data as well as data gathered from thousands of job postings, the Zippia data team has created average salary estimates for jobs across the US. Using that data set, the team has identified the types of service managers that are the highest paid based on their average annual salaries.
Here is a summary of our findings for the highest-paying types of service managers:
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Senior Service Manager is the highest-paid type of service manager with an average salary of $129,065 and an average hourly rate of $62.05.
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The second highest-paying type of service manager is regional service manager, with an average salary of $97,948.
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The average service manager salary is $74,009 per year, and the average hourly pay is $35.58.
Table Of Contents: Background | Table | Methodology | FAQs
Background
Choosing a career path can be difficult, and while pay shouldn’t be the only thing you consider in your decision, it is a significant factor. So if you’d like to work as a service manager, it helps to have an idea of what the highest-paid types of service managers are so that you can plan your career progression.
Here are the top salaries for different types of service managers:
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Senior Service Manager
Average Salary: $129,065
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
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Regional Service Manager
Average Salary: $97,948
A regional service manager is responsible for handling service solutions and monitoring the staff’s performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers’ inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
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General Service Manager
Average Salary: $85,187
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
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Service Office Manager
Average Salary: $83,838
Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials. They must schedule and provide training for the administrative team on the policy and procedures of the company as well as customer service improvement. Service office managers must also implement office procedures to improve the efficiency of the office.
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Service Operations Manager
Average Salary: $82,811
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
Below is a full table of the average pay for various service manager that pay the most followed by a more detailed explanation of our methodology.
Highest-Paying Types Of Service Managers
Methodology
Zippia uses publicly published information from government sources such as the Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC), and the Office of Personnel Management (OPM) to create its salary estimates.
Our data science team also checks job postings and company-published resources for additional up-to-date salary information for service managers.
Once they’ve gathered the data, the team calculates a weighted average for each job title they’re estimating a salary for. For more details on our salary estimates, you can read the detailed methodology.
Highest-Paying Types Of Service Manager Jobs FAQs
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What is the highest-paid service manager job?
The highest-paid service manager job is a senior service manager. Senior Service Managers earn an average salary of $129,065, which is $ 62.05 hourly.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
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What is a good salary for a service manager?
A good salary for a service manager is $74,009 or more. The average service manager salary is $74,009, so those making at least $74,009 are earning above-average paychecks.
Keep in mind, however, that the average service manager salary does fluctuate based on location, as companies will adjust their pay scales based on the cost of living in that area. Research what the average salary is in your area for someone of your expertise and experience level to get a more accurate view on how well you’re being paid.
In addition, if you’re just starting your career as a service manager, the average entry level salary is $30,484, so don’t base your opinion of your salary on the $74,009 average, as this includes all service managers of all skill and experience levels.
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Do Service Manager jobs pay well?
Yes, service manager jobs pay well. As in any industry, some service manager jobs pay better than others, but the average service manager salary of $74,009 is times the average national salary of about $44,225 per year.
In addition to this, many service manager jobs have high earning potential, with the top 10% of service managers earning $85,364 a year on average.
Service Managers’ salaries will fluctuate based on their experience level, industry, and location, so pay attention to these factors when you’re looking for a job as a service manager. Do your research on the going rate for a service manager in your area with your expertise, and don’t be afraid to negotiate your salary based on that information.
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Where do service managers get paid the most?
Service Managers get paid the most in New York. In New York, service managers earn an average annual salary of $97,670 and an average hourly wage of $46.96.
Following NY, the states with the highest-paid service managers are Connecticut, New Jersey, and District of Columbia, with average annual salaries of $88,816, $87,806, and $91,895 respectively.
The cities with the highest-paid service manager salaries are:
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San Francisco, CA – $97,876
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New York, NY – $97,865
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Washington, DC – $91,942
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Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
