Answering service telephone operator vs call out operator

The differences between answering service telephone operators and call out operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an answering service telephone operator and a call out operator. Additionally, an answering service telephone operator has an average salary of $35,244, which is higher than the $32,733 average annual salary of a call out operator.

The top three skills for an answering service telephone operator include customer service, appointment scheduling and transferring calls. The most important skills for a call out operator are customer service, inbound calls, and emergency calls.

Answering service telephone operator vs call out operator overview

	Answering Service Telephone Operator	Call Out Operator
Yearly salary	$35,244	$32,733
Hourly rate	$16.94	$15.74
Growth rate	-	-4%
Number of jobs	26,945	37,567
Job satisfaction	-	-
Most common degree	Associate Degree, 32%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Answering service telephone operator vs call out operator salary

Answering service telephone operators and call out operators have different pay scales, as shown below.

	Answering Service Telephone Operator	Call Out Operator
Average salary	$35,244	$32,733
Salary range	Between $23,000 And $52,000	Between $26,000 And $40,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between answering service telephone operator and call out operator education

There are a few differences between an answering service telephone operator and a call out operator in terms of educational background:

	Answering Service Telephone Operator	Call Out Operator
Most common degree	Associate Degree, 32%	High School Diploma, 34%
Most common major	Health Care Administration	Business
Most common college	-	-

Answering service telephone operator vs call out operator demographics

Here are the differences between answering service telephone operators' and call out operators' demographics:

	Answering Service Telephone Operator	Call Out Operator
Average age	53	53
Gender ratio	Male, 14.6% Female, 85.4%	Male, 31.5% Female, 68.5%
Race ratio	Black or African American, 13.0% Unknown, 3.5% Hispanic or Latino, 13.3% Asian, 4.4% White, 64.5% American Indian and Alaska Native, 1.2%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between answering service telephone operator and call out operator duties and responsibilities

Answering service telephone operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Maintain great customer relations with VIP arrivals

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Answering service telephone operator vs call out operator skills

Common answering service telephone operator skills

Customer Service, 38%
Appointment Scheduling, 12%
Transferring Calls, 12%
Two-Way Radio, 10%
Switchboards, 9%
Computer System, 7%

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

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Office and Administrative Industry
Answering Service Telephone Operator
Answering Service Telephone Operator vs Call Out Operator

Updated January 8, 2025

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