Answering service telephone operator vs feeder switchboard operator

The differences between answering service telephone operators and feeder switchboard operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an answering service telephone operator and a feeder switchboard operator. Additionally, an answering service telephone operator has an average salary of $35,244, which is higher than the $34,156 average annual salary of a feeder switchboard operator.

The top three skills for an answering service telephone operator include customer service, appointment scheduling and transferring calls. The most important skills for a feeder switchboard operator are quality checks, safety rules, and ISO.

Answering service telephone operator vs feeder switchboard operator overview

	Answering Service Telephone Operator	Feeder Switchboard Operator
Yearly salary	$35,244	$34,156
Hourly rate	$16.94	$16.42
Growth rate	-	7%
Number of jobs	26,945	42,434
Job satisfaction	-	-
Most common degree	Associate Degree, 32%	High School Diploma, 50%
Average age	53	53
Years of experience	2	2

Answering service telephone operator vs feeder switchboard operator salary

Answering service telephone operators and feeder switchboard operators have different pay scales, as shown below.

	Answering Service Telephone Operator	Feeder Switchboard Operator
Average salary	$35,244	$34,156
Salary range	Between $23,000 And $52,000	Between $24,000 And $47,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between answering service telephone operator and feeder switchboard operator education

There are a few differences between an answering service telephone operator and a feeder switchboard operator in terms of educational background:

	Answering Service Telephone Operator	Feeder Switchboard Operator
Most common degree	Associate Degree, 32%	High School Diploma, 50%
Most common major	Health Care Administration	Business
Most common college	-	-

Answering service telephone operator vs feeder switchboard operator demographics

Here are the differences between answering service telephone operators' and feeder switchboard operators' demographics:

	Answering Service Telephone Operator	Feeder Switchboard Operator
Average age	53	53
Gender ratio	Male, 14.6% Female, 85.4%	Male, 83.1% Female, 16.9%
Race ratio	Black or African American, 13.0% Unknown, 3.5% Hispanic or Latino, 13.3% Asian, 4.4% White, 64.5% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 3.9% White, 61.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between answering service telephone operator and feeder switchboard operator duties and responsibilities

Answering service telephone operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Maintain great customer relations with VIP arrivals

Feeder switchboard operator example responsibilities.

Manage the master calendar and schedule resources such as communication equipment, weapons, transportation and ammunition forecast and delivery.
Make sure the dryer stay full of plywood to prevent the dryers from catching on fire.
Feed sheets of wood into the industrial size dryers making sure there are little to no gaps in between each sheet.
Monitor combat missions through satellite and computer global positioning systems in order to prepare accurate reports for unit commanders.
Monitor combat missions through satellite and computer global positioning systems in order to prepare accurate reports for unit commanders.

Answering service telephone operator vs feeder switchboard operator skills

Common answering service telephone operator skills

Customer Service, 38%
Appointment Scheduling, 12%
Transferring Calls, 12%
Two-Way Radio, 10%
Switchboards, 9%
Computer System, 7%

Common feeder switchboard operator skills

Quality Checks, 29%
Safety Rules, 27%
ISO, 15%
Press RUN, 4%
General Maintenance, 4%
Preventative Maintenance, 4%

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Office and Administrative Industry
Answering Service Telephone Operator
Answering Service Telephone Operator vs Feeder Switchboard Operator

Updated January 8, 2025

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