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Answering service telephone operator vs telephone operator

The differences between answering service telephone operators and telephone operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, an answering service telephone operator has an average salary of $35,244, which is higher than the $31,168 average annual salary of a telephone operator.

The top three skills for an answering service telephone operator include customer service, appointment scheduling and transferring calls. The most important skills for a telephone operator are patients, emergency calls, and customer service.

Answering service telephone operator vs telephone operator overview

Answering Service Telephone OperatorTelephone Operator
Yearly salary$35,244$31,168
Hourly rate$16.94$14.98
Growth rate--
Number of jobs26,94531,043
Job satisfaction--
Most common degreeAssociate Degree, 32%High School Diploma, 34%
Average age5344
Years of experience2-

Answering service telephone operator vs telephone operator salary

Answering service telephone operators and telephone operators have different pay scales, as shown below.

Answering Service Telephone OperatorTelephone Operator
Average salary$35,244$31,168
Salary rangeBetween $23,000 And $52,000Between $25,000 And $38,000
Highest paying City-Rochester, NY
Highest paying state-Minnesota
Best paying company-Mount Auburn Hospital
Best paying industry-Telecommunication

Differences between answering service telephone operator and telephone operator education

There are a few differences between an answering service telephone operator and a telephone operator in terms of educational background:

Answering Service Telephone OperatorTelephone Operator
Most common degreeAssociate Degree, 32%High School Diploma, 34%
Most common majorHealth Care AdministrationBusiness
Most common college--

Answering service telephone operator vs telephone operator demographics

Here are the differences between answering service telephone operators' and telephone operators' demographics:

Answering Service Telephone OperatorTelephone Operator
Average age5344
Gender ratioMale, 14.6% Female, 85.4%Male, 22.4% Female, 77.6%
Race ratioBlack or African American, 13.0% Unknown, 3.5% Hispanic or Latino, 13.3% Asian, 4.4% White, 64.5% American Indian and Alaska Native, 1.2%Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%
LGBT Percentage19%9%

Differences between answering service telephone operator and telephone operator duties and responsibilities

Answering service telephone operator example responsibilities.

  • Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
  • Maintain great customer relations with VIP arrivals

Telephone operator example responsibilities.

  • Operate office equipment including, but not limit to, computers, PBX system, fax machine, e-mail.
  • Programme various PBX computer operate phone system base request such as wake up calls, flight reminders and tour times.
  • Provide access to telephone interpreters services for visitors and patients with limit English experience highlights.
  • Input patients personal information into a database, then contact physicians to give patient information.
  • Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
  • Liaise directly with incoming guests, travel agents, VIP clients and in-house guests to meet guest needs and execute satisfaction.
    • Show more

Answering service telephone operator vs telephone operator skills

Common answering service telephone operator skills
  • Customer Service, 38%
  • Appointment Scheduling, 12%
  • Transferring Calls, 12%
  • Two-Way Radio, 10%
  • Switchboards, 9%
  • Computer System, 7%
Common telephone operator skills
  • Patients, 21%
  • Emergency Calls, 9%
  • Customer Service, 8%
  • Phone Calls, 7%
  • Telephone Calls, 7%
  • Data Entry, 4%

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Updated January 8, 2025

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