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This question is about conflict resolution skills.
To improve your conflict resolution skills you should practice active listening and communication skills. Listening to what others have to say is important to understand what they are trying to say. Communication helps provide an opportunity for someone to share their thoughts and why there is conflict.
Another way to improve your conflict resolution skills is to stay calm and try to recognize the conflict. Being stressed in the situation may not help you get the best results. Try to go into the situation calm and try to use critical thinking skills to help analyze what the problem is.

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