This question is about customer service statistics.

How does customer service impact revenue?

By Zippia Team - Feb. 14, 2022

Customer service impacts revenue by increasing or decreasing the likelihood of a customer making future purchases. Providing good customer service creates loyal customers, and over time loyal customers create ten times the amount of revenue they generated with their first purchase.

On the other hand, poor customer service loses businesses $75 billion every year. This is because, in addition to not working with your company again in the future, unhappy customers tend to tell their friends -- 16 of them, on average -- about their bad experience, turning them off to your company as well. [4, 10]

How does customer service impact revenue?

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