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This question is about Bank of America.
Zelle makes money when it facilitates payments with banking institutions. Currently, the money-transferring app does not have an independent revenue stream. When a Zelle user utilizes the app to make digital money payments, the participating banks on the platform earn income.
Zelle is owned by a combination of several large banks acting as its parent company, called Early Warning. This means Zelle does not generate profits independently. As a result, Zelle does not earn money through fees associated with participating banks on its platform.
Zelle is expected to launch a debit card system, somewhat like Venmo's, which would enable users to make payments for products and services at any retail business. It is also speculated that Early Warning charges participating banks for the maintenance costs of the Zelle app.

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