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This question is about collections representative.
How long does it take to become a Collections Representative?
It takes 4 years of professional experience to become a collections representative. That is the time it takes to learn specific collections representative skills, but does not account for time spent in formal education.
There are certain skills that you need to obtain in order to become a successful collections representative. Some of the most common skills are listed below. Along with each skill, we provide an actual example of how someone included the skill on their resume:
Payment Plans -- Helped delinquent customers set up payment plans for loans Assisted Canadian Collection Center customers Received incoming customer service calls Made outgoing calls
Customer Service -- Processed new customer service, service disconnects as well as updated current customer's personal information under company policy and guidelines.
Communication -- Contacted customers regarding delinquent accounts and used skillful communication techniques and problem solving strategies to effectively help them resolve the debt.
Delinquent Accounts -- Provided assistance to account holders by assessing financial ability, offering payment arrangements or repayment programs, to cure delinquent accounts.
Past Due Accounts -- Managed collection of past due accounts by locating customers and arranging satisfactory payments.
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