How long does it take to become a Guest Service Representative?

1. Guest Service -- Maintained hotel activity log to ensure seamless communication between management, guest service representatives, housekeeping, and maintenance.

2. Front Office -- Check front office accounting records for accuracy while compiling information for financial records.

3. Communication -- Greeted and processed guest reservations, registration and departures, in a warm friendly, service-oriented manner using exceptional communication skills.

4. Company Standards -- Provided consumer information of store locations and services while upholding company standards, product quality and cleanliness standards.

5. Customer Service -- Provided exceptional customer service to all guests Registered incoming guests, assisted them throughout their stay, prepared billing statements upon departure

Common Certifications For A Guest Service Representative

The Certified Guest Service Professional (CGSP) certification is most common among Guest Service Representatives. This certification is awarded by the American Hotel and Lodging Association Educational Institute. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Guest Service Representative with Certified Guest Service Professional (CGSP), You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 5 year.