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This question is about what a 911 operator does.
911 operators answer emergency calls, dispatch emergency service, provide instruction to callers, and provide documentation for each call on a daily basis. They are responsible for quickly gathering information from callers, assessing the situation, and dispatching the appropriate emergency services, such as police, fire, or ambulance.
On a daily basis, 9-1-1 operators receive calls from the public and must be able to remain calm and focused in high-stress situations.
On a daily basis, 911 operators perform the following tasks:

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