This question is about center manager salaries and center manager jobs.

What is a center manager?

By Zippia Team - Feb. 10, 2022

A center manager is a person who supervises the daily activity of a call center. These individuals are responsible for both the operation and productivity of the operation.

Because the goal of a call center is optimum productivity, center managers are responsible for all aspects of the work environment for the call agents working there. Center managers will typically create and oversee the employee schedule, making sure that the center is manned appropriately.

They are also responsible for the physical workspace. It is their responsibility to resolve or report any issues with hardware/software that arise.

Center managers are tasked with motivating their call agents and ensuring that productivity is at a maximum. Both creativity and empathy are necessary for candidates aspiring toward this position. Nearly all center managers have spent ample time as call agents and therefore know the difficulties being experienced by those that they oversee.

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