What is a teller's job description?

Job descriptions describe a role of a professional who provides customer service by responding to customer requests and inquiries, making recommendations about bank products and services, maintaining and balancing cash supplies, and keeping track of bank records and financial information.

Bank tellers are able to successfully fulfill the role outlined in a job description if they are able to maintain a professional appearance and a customer-focused attitude. They should also be courteous, efficient, helpful, and accurate.

Other bank teller job duties and responsibilities outlined in a job description include the following:

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.

• Informing customers about bank products and services.

• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

• Maintaining and balancing cash drawers and reconciling discrepancies.

• Packaging cash and rolling coins to be stored in drawers or the bank vault.

• Keeping a clean, organized work area and a professional appearance.

• Handling currency, transactions, and confidential information in a responsible manner.

• Using software to track bank information and generate reports.

• Following all bank financial and security regulations and procedures.

Bank tellers' requirements include a high school diploma, but a bachelor's degree in a relevant field is preferred. Additionally, prior experience handling cash or working with financial software is often required.

Finally, a bank teller's job description looks for the following soft skills:

• Exceptional time management, communication, and customer service skills.

• Basic math and computer skills.

• High level of accountability, efficiency, and accuracy.

• Strong sales skills