What is it like to be a Salesforce administrator?

This can be challenging because the end-user or customer often does not know what they want or need. And if they do know what they need, then they do not know how to explain it in the same terminology that Salesforce uses, and if they know how to explain it, the Salesforce admin still needs to have the knowledge to help them get that.

All of these steps can cause a breakdown in communication and skill. Therefore, a Salesforce admin needs to be adept both at how to use the Salesforce system and how to effectively communicate with a diverse body of users.

They also need to be a go-between for their users and Salesforce, making sure that they can get the technical support that they need if the problem goes beyond the knowledge and capacity of the Salesforce admin.

While this job does not require complex technical knowledge, it is still challenging due to the interpersonal nature of the role. It requires someone with highly developed communication, empathy, and interpersonal skills, someone who has the needed technical knowledge to be able to use the system well.