What is the hiring process at Ben Franklin Financial?

The application process is quick and easy. You have an option to upload a resume and autofill your information. There is also an option to upload your cover letter.

Additional application questions for Ben Franklin Financial include:

• How many years of cash handling or banking experience do you have?

• How many years of customer service experience do you have?

• Please list 2-3 dates and time ranges that you could do an interview

Allow anywhere between a few days and a few weeks for someone in the HR team to review your resume and get back to you. If you provided information on the best date and time for your interview, then anticipate receiving an invite for one of those times. If not, someone from Ben Franklin Financial may call to personally schedule an interview time.

If you're applying for a job in accounts receivable or a customer service-related position, anticipate a one-on-one interview with the hiring manager. The interview is around 30 to 45 minutes and includes questions related to your experience and desire to work at Ben Franklin Financial. For administration or upper management positions, anticipate 2 interviews with additional questions related to your personality and behavior.

Common Ben Franklin Financial interview questions:

• How do you handle collection calls with emotional customers?

• Have you ever had to work with an angry customer?

• What are some negotiating techniques you use when collecting debt repayments from customers?

• What is one situation that you feel you resolved successfully?

• What standards do you follow to ensure your skip trace methods are within legal obligations?

• What advice would you give to customers trying to pay off debt?