What is the hiring process at Nebraska Furniture Mart?

The first step in the hiring process for all positions at Nebraska Furniture Mart is an application submission, which can be done online or in-store. After this step, the company conducts an initial phone screen interview with interested candidates, which tends to focus on general HR questions, followed by an in-person interview phase.

The in-person interview phase differs slightly depending on the role, as this phase focuses on more job-specific questions. For non-management roles, such as customer service or sales, this includes a one-on-one interview with a store manager and often focuses on scenario-related questions.

An example of a question asked for a customer service role could be: "name a time you turned a bad situation with a customer into a positive one?"

For management roles, the in-person interview phase is often a group interview, with questions focused on leadership and conflict resolution abilities. A typical question asked during management interviews for Nebraska Furniture Mart includes: "tell us about a time when you had to give an employee difficult feedback."