What is the job description of a scheduler?

Scheduler job descriptions typically seek efficient schedulers to ensure that patients are correctly scheduled for appointments and procedures. These descriptions will include various responsibilities, including rescheduling and canceling appointments, scheduling referral appointments, and verifying patients' demographic information.

Other common job duties and responsibilities included in a job description for a scheduler include the following:

• Answering patients' questions regarding basic medical tests and procedures.

• Providing instructions to patients to ensure that they are prepared for examinations and procedures.

• Courteously receiving incoming telephone calls and taking messages as needed.

• Explain financial requirements and obligations to patients and enter payments into the practice management system.

• Scheduling referral appointments and follow-ups.

• Verifying insurance details and informing patients of un-covered fees.

Job descriptions describe the qualifications needed to be successful as a scheduler. These typically include being friendly, helpful, and courteous when answering telephone calls.

They should also have good organizational and computer skills that will allow them to properly manage and maintain complex schedules. Job descriptions often look for people with at least a high school diploma, some medical office experience, and an understanding of insurance plans.