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This question is about what a client services manager does, what a manager of environmental services does, and what a service manager does.
What qualifications do I need to be a service manager?
The typical qualification to be a service manager is a degree in business administration or management. A person should also possess at least five years of experience working in customer service, though many jobs look for ten years of experience.
Although gaining professional certifications is not required for this position, many customer service managers pursue these credentials to increase their employability. Two of the most common certifications for customer service managers include Certified Customer Service Manager and Customer Care Manager Certification.
Both of these certifications are through the Customer Service Institute of American and offer credentials that demonstrate leadership capabilities, key customer service skills, and other technical and soft skills needed for the role.
Other qualifications that customer service managers often possess are membership of professional organizations and interdepartmental initiatives. The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
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