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This question is about claims adjuster resumes.
What should a claims adjuster put on a resume?
A claims adjuster should include a combination of qualifications and quantifiable skills related to their previous work experiences on their resume. Both attention to detail and communication skills are important to convey.
Because claims adjusters may work in quite different fields, it is important to include your specialty area within the field. While some adjusters work across multiple fields, most focus on auto, life, or health. Each of these fields involves unique investigative skills.
When stating past work experiences, highlight the total number of claims processes as well as what percent were found to be fraudulent. If you acted in a supervisory capacity, detail the number of adjusters that you supervised as well as the total number of claims resolved by the group.
Communication is vital to the success of a claims adjuster. You should quantify your customer satisfaction rate. An example of this may read "handled 250 calls per month and maintained an 87% customer satisfaction rate." Again, if you worked as a team leader or supervisor, indicate how many employees you were responsible for.
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