What skills are needed to be a claims adjuster?

Question

Zippia Team · Accepted Answer

The skills needed to be a claims adjuster include many different skills related to customer service, policy information, and time management. Most claim adjusters learn the skills they need to be successful in their area through on-the-job training.

The 7 Habits of highly effective habits of claims adjusters, according to proadjuster.com, are:

Communication - Claims adjusters need to possess excellent people skills to deal with all manner of people, some of whom have just experienced a catastrophic event.
Time Management - Effective time management will minimize stress and maximize profits. It is not uncommon for insurance adjusters to be handed stacks of claims numbering in the hundreds.
And in a catastrophic situation, each claimant wants the adjuster there yesterday. Managing expectations, multi-tasking, and using time wisely are essential to survive the insurance claims "storm."
Computer Proficiency - Being proficient in general computer usage will dramatically elevate the ability of an insurance adjuster to close claims quickly.
Integrity - An insurance adjuster, particularly an independent adjuster, has significant freedom and power. Temptations to abuse the position (e.g., taking bribes, contractor kickbacks, etc.) exist, and a good insurance adjuster should constantly be vigilant.
Insurance Policy Knowledge - Knowing how to read an insurance policy is fundamental to proper insurance claims adjusting. But the real skill is in applying the policies within the context of specific aspects of a particular insurance claim.
Construction/Engineering Knowledge - Being familiar with the makeup of the property you are investigating is essential. If an adjuster doesn't know what is behind a wall in a house, they certainly won't know to account for it in the estimate.
Determination and Will to Succeed - Being proactive, confronting challenges head-on, persevering are hallmarks of the highly effective adjuster.