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Technology Analyst (IT Help Desk Associate), Advanced Research Computing - R&S - 23376
Primary Location : DC-Washington : Employee Status : Regular Overtime Status : Exempt Job Type : Standard Travel : No Shift : Day Job Years of Experience Required: : 0 Education Required: : Bachelor's or Equivalent Exp. Relocation Provided: : Yes Salary Grade Low: : 22 Salary Grade High: : 24 Minimum Salary: : $60,500 Maximum Salary: : $128,500 Posting Date : Oct 14, 2022 Position Description The Technology Analyst assists with design, implementation, support, and maintenance of automation, computing, and database systems essential to carrying out the responsibilities and daily activities of Division or Board staff. About the Team The Advanced Research Computing (ARC) team develops and operates a dynamic computing environment optimized for economic research, analysis, and measurement, and made available to staff across the Board’s economics divisions. ARC resides in the Division of Research and Statistics (R&S) and supports roughly 850 economists, analysts and staff engaged in monetary policy and independent research efforts. ARC staff members are highly motivated professionals, interested in a broad array of technologies, willing to learn, to teach, to lead, and to achieve. About the Role ARC is seeking a Technology Analyst (TA) with strong IT help desk support experience to provide onsite and remote technical support. This position will support ARC’s Help Desk and be required to work a set schedule of Monday through Friday, 9:30 a.m. to 6:00 p.m. ET. There may also be an infrequent requirement to work on Saturday or outside set/core hours. The Help Desk TA provides Tier 1 user support, performs troubleshooting, is responsible for the proper routing of calls and tickets, assists with the setup of office technology and mobile phones, deploys software, and assists with the tracking of asset inventories. The candidate should demonstrate strong technical knowledge and experience with Microsoft Office 365 Suite (e.g., Word, Excel, OneNote, PowerPoint), Outlook for Microsoft 365, Active Directory, Microsoft Teams, SharePoint Online/OneDrive, internet browsers (e.g., Firefox, Edge, Chrome), HP laptops, Microsoft Surface tablets, and Microsoft Windows 10 operating system. Position Requirements Candidates should have a solid understanding of hardware and software fundamentals, mobile phone support, network printing, and problem-solving skills that are typically acquired through the completion of a bachelor’s degree in computer science or related field or an equivalent combination of training and related experience. Applicants should possess strong oral and written communication skills and have a strong commitment to customer service. Experience in problem diagnosis and resolution in the IT field, and familiarity with Linux and Unix are highly desirable. Optional but desired:
Note: U.S. Citizenship required. This role is based in Washington, D.C. and on-site presence is required through a hybrid work schedule. Full vaccination for COVID-19 is required as a condition of employment, unless a legally required exception applies. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or application, membership, or service in the uniformed services. |
Post your jobThere are various strategies that you can use to find the right associate technical analyst for your business:
Interview candidatesYour first interview with associate technical analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews. It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview. Sometimes, it's not enough to interview associate technical analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills. Send a job offer and onboard your new associate technical analystOnce you have selected a candidate for the associate technical analyst position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract. You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position. To prepare for the new associate technical analyst first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping. Go through the hiring process checklist
Sign up to download full list How much does it cost to hire an associate technical analyst?Hiring an associate technical analyst comes with both the one-time cost per hire and ongoing costs. The cost of recruiting associate technical analysts involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of associate technical analyst recruiting as well the ongoing costs of maintaining the new employee. You can expect to pay around $73,616 per year for an associate technical analyst, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for associate technical analysts in the US typically range between $24 and $51 an hour. Find better associate technical analysts in less time Post a job on Zippia and hire the best from over 7 million monthly job seekers. Hiring associate technical analysts FAQsSearch for associate technical analyst jobsReady to start hiring? Updated January 20, 2026 |
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How to hire an associate technical analyst
Associate technical analyst hiring summary. Here are some key points about hiring associate technical analysts in the United States:
- There are a total of 56,305 associate technical analysts in the US, and there are currently 132,558 job openings in this field.
- The median cost to hire an associate technical analyst is $1,633.
- Small businesses spend $1,105 per associate technical analyst on training each year, while large companies spend $658.
- It takes between 36 and 42 days to fill the average role in the US.
- It takes approximately 12 weeks for a new employee to reach full productivity levels.
- HR departments typically allocate 15% of their budget towards recruitment efforts.
- Palo Alto, CA, has the highest demand for associate technical analysts, with 4 job openings.
How to hire an associate technical analyst, step by step
To hire an associate technical analyst, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire an associate technical analyst, you should follow these steps:
Here's a step-by-step associate technical analyst hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write an associate technical analyst job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new associate technical analyst
- Step 8: Go through the hiring process checklist
What does an associate technical analyst do?
An Associate Technical Analyst works at a company's information technology department where they are in charge of performing support tasks to accomplish project goals. They usually work under the directives of a senior technical analyst. Their responsibilities often include conducting research and analyses, reviewing technical reports, gathering and analyzing data from different departments, and developing strategies to optimize operations. In some companies, they are responsible for communicating with clients to answer inquiries, troubleshoot issues, and promptly and professionally resolve problems, ensuring client satisfaction.
Post an associate technical analyst job for free, promote it for a fee
Identify your hiring needs
Before you post your associate technical analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an associate technical analyst for hire on a part-time basis or as a contractor.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?An associate technical analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, associate technical analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
This list presents associate technical analyst salaries for various positions.
Type of Associate Technical Analyst Description Hourly rate Associate Technical Analyst Computer systems analysts study an organization’s current computer systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. They bring business and information technology (IT) together by understanding the needs and limitations of both. $24-51 Analyst Lead The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials... Show more $35-58 Staff Analyst Staff Analysts are employees who oversee the activities related to the employees. They monitor the performance of the employees and assess whether particular employees suit the role they have... Show more $34-65 Create an ideal candidate profile
Common skills:- Java
- Business Processes
- Data Analysis
- CRM
- Data Integrity
- Customer Support
- SharePoint
- IP
- SQL Server
- Troubleshoot
- Linux
- Trouble Tickets
- WAN
- Emerging Technologies
Responsibilities:- Manage CRM database ensuring issues and client contacts are accurately document.
- Contract by client to improve the sales force's ability to target customers effectively by optimizing its existing prescription information database.
- Develop multiple EDI maps to accurately process mission-critical financial transactions worth billions of dollars on a daily basis.
- Establish EDI trading partnerships that eliminate manual ordering and ensure on time ordering and delivery of raw materials and components.
Make a budget
Including a salary range in your associate technical analyst job description helps attract top candidates to the position. An associate technical analyst salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.
For example, the average salary for an associate technical analyst in Wyoming may be lower than in Virginia, and an entry-level associate technical analyst usually earns less than a senior-level associate technical analyst. Additionally, an associate technical analyst with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.
Average associate technical analyst salary
$73,616yearly
$35.39 hourly rateEntry-level associate technical analyst salary$50,000 yearly salaryUpdated January 20, 2026Average associate technical analyst salary by state
Rank State Avg. salary Hourly rate 1 Virginia $87,761 $42 2 Maryland $87,668 $42 3 Texas $86,382 $42 4 West Virginia $84,073 $40 5 Ohio $83,911 $40 6 District of Columbia $82,480 $40 7 North Carolina $82,477 $40 8 New York $81,915 $39 9 New Jersey $81,804 $39 10 California $79,067 $38 11 Delaware $77,429 $37 12 Washington $76,953 $37 13 Alabama $68,987 $33 14 Oklahoma $68,190 $33 15 Florida $67,616 $33 16 Connecticut $67,438 $32 17 Illinois $66,970 $32 18 Minnesota $65,260 $31 19 Massachusetts $64,822 $31 20 South Carolina $63,282 $30 Average associate technical analyst salary by company
Rank Company Average salary Hourly rate Job openings 1 Meta $111,545 $53.63 26 2 JPMorgan Chase & Co. $105,111 $50.53 193 3 Citi $95,912 $46.11 75 4 BMO Capital Markets $95,205 $45.77 9 5 Unlimited Systems $94,062 $45.22 6 Booz Allen Hamilton $90,672 $43.59 86 7 Cipher $86,160 $41.42 8 Synechron $86,124 $41.41 9 PTC $81,385 $39.13 7 10 Calypso Technology $80,076 $38.50 11 Tyler Technologies $79,968 $38.45 1 12 Integral Development Corp. $79,270 $38.11 13 Aflac $77,623 $37.32 2 14 BI WORLDWIDE $75,896 $36.49 4 15 Fidelity Technologies $75,865 $36.47 16 Guardant Health $74,949 $36.03 4 17 RSM US $74,708 $35.92 70 18 Pella $73,808 $35.48 5 19 Raymond James Financial $71,240 $34.25 40 20 UK Power Networks $70,478 $33.88 Writing an associate technical analyst job description
An associate technical analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an associate technical analyst job description:
Associate technical analyst job description example