Bank teller vs retail banker

The differences between bank tellers and retail bankers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a retail banker has an average salary of $35,292, which is higher than the $32,043 average annual salary of a bank teller.

The top three skills for a bank teller include customer service, savings withdrawals and bank products. The most important skills for a retail banker are excellent organizational, taking care, and prioritize workload.

Bank teller vs retail banker overview

	Bank Teller	Retail Banker
Yearly salary	$32,043	$35,292
Hourly rate	$15.41	$16.97
Growth rate	-12%	-3%
Number of jobs	23,446	85,669
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 43%
Average age	39	41
Years of experience	-	12

What does a bank teller do?

Bank tellers are usually considered the face of the bank's branches. They assist clients in their over-the-counter transactions. They process client requests such as updates or changes in the account, cash or check deposits, withdrawals, and any other request related to the client's bank account. They provide customer service to clients and ensure that they are happy with the bank's services. Tellers should also be able to validate requests and transactions. They should have administrative and clerical skills since they handle the filing of documents for some transactions. They should also have organizational and basic accounting skills and should be trustworthy.

What does a retail banker do?

A retail banker is responsible for coordinating with retail clients in opening and closing accounts, updating account statements, and selling new financial services and business opportunities. Retail bankers help clients in managing their finances by recommending investment options according to their needs and objectives. They also handle the clients' banking discrepancies and resolve disputes by evaluating their account statements and identify resolutions immediately. A retail banker must have excellent analytical skills, as well as strong knowledge of the banking industry and practices to provide the highest quality services for the clients.

Bank teller vs retail banker salary

Bank tellers and retail bankers have different pay scales, as shown below.

	Bank Teller	Retail Banker
Average salary	$32,043	$35,292
Salary range	Between $26,000 And $38,000	Between $26,000 And $47,000
Highest paying City	Sunnyvale, CA	-
Highest paying state	Massachusetts	-
Best paying company	Tinker Federal Credit Union	-
Best paying industry	Finance	-

Differences between bank teller and retail banker education

There are a few differences between a bank teller and a retail banker in terms of educational background:

	Bank Teller	Retail Banker
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Bank teller vs retail banker demographics

Here are the differences between bank tellers' and retail bankers' demographics:

	Bank Teller	Retail Banker
Average age	39	41
Gender ratio	Male, 24.1% Female, 75.9%	Male, 30.7% Female, 69.3%
Race ratio	Black or African American, 9.8% Unknown, 3.4% Hispanic or Latino, 20.9% Asian, 7.3% White, 58.0% American Indian and Alaska Native, 0.6%	Black or African American, 10.5% Unknown, 2.9% Hispanic or Latino, 20.0% Asian, 9.5% White, 56.2% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	11%

Differences between bank teller and retail banker duties and responsibilities

Bank teller example responsibilities.

Obtain many skills including balancing drawer every day, balancing the coin machine, the coin vault, and ATM vaults.
Front end assistant to manager, door greeter, phone greeter, ATM custodian, TCD custodian, open and close bank
Receive TD acknowledgement of accomplishments, quarterly recognition and position increases.
Provide guidance to customer's and non-customers using a consultative sales approach in uncovering additional needs for cross-sell opportunities.
Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
Notify members of financial opportunities base on banking history resulting in increase upselling

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Retail banker example responsibilities.

Manage customer portfolios, service relationships, and used profiling analysis tools to identify cross-selling opportunities.
Train to sell and open new accounts with monthly goals as well as cross-sell banking products.
Develop and implement a variety of sales and marketing strategies including utilizing cross-selling skills.
Utilize profile analysis tools with current clients to better identify cross-selling opportunities and referrals with segment partners.
Develop and maintain relationships with partners to maximize sales opportunities while using profiling analysis tools to identify expand opportunities.
Assist in running daily balance reports (teller cash balancing, debit card, vault, ATM, etc . )

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Bank teller vs retail banker skills

Common bank teller skills

Customer Service, 19%
Savings Withdrawals, 8%
Bank Products, 6%
Cash Handling, 6%
Cross-Sell, 5%
Customer Relationships, 4%

Common retail banker skills

Excellent Organizational, 12%
Taking Care, 10%
Prioritize Workload, 8%
Account Maintenance, 7%
Security Procedures, 7%
Control Checks, 7%

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Updated January 8, 2025

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