Bilingual customer service jobs in Oakleaf Plantation, FL - 766 jobs
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Client Service Agent
Connexions
Bilingual customer service job in Jacksonville, FL
Compensation Range: $45,000-$52,000
Pipeline Status: This job posting is intended to support future hiring needs and does not represent an immediate vacancy.
Use of AI in Hiring: We use artificial intelligence tools to screen and assess applications as part of our hiring process. Human recruiters review all results.
Client Service Agent
Connexions Inc. (CNX) is an appraisal management software that provides fast, reliable and cost-effective valuation services to the lending industry. CNX products manage the full administration of the appraisal process, vendors and support consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG) - a pioneer of outsourced financial services software.
Position Summary
The role plays a critical part in the retention of our existing clients; Financial Industry. In this role, you will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role.
Position Profile
• Excellent communication skills - verbal and written fluency at a professional level
• Post-Secondary Education required.
• Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners.
• Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customerservice environment, or professional data entry services
• Be available to work between 8:00 am - 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required
• Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command
• Sign up new broker user
• Proficient computer skills including competency with MS Word, Excel and Outlook
• Demonstrates sound judgment and effective problem solving skills
• Remains energized and focused in a fast-paced and evolving environment
• Must have speedy and accurate typing skills, and be detail oriented
• Seek opportunities to introduce new ideas and improve processes
• Industry knowledge is preferred but not mandatory.
We thank you for your interest only candidates selected for an interview will be contacted.
$45k-52k yearly 3d ago
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Customs Specialist
Bacardi Limited 4.7
Bilingual customer service job in Jacksonville, FL
WHAT DOES A CUSTOMS SPECIALIST DO?
Responsible for executing the import of tax paid and tax suspended cargo, admissions into the Foreign Trade Zone, and various other import and export related processes. Ensure compliance with domestic and international laws and facilitate the smooth transit of goods across borders.
RESPONSIBILITIES
Compliance: Ensure all import, export and Foreign Trade Zone activities comply with applicable laws and regulations.
Documentation: Prepare and submit accurate documentation required for the clearance of goods through customs.
Classification: Classify goods according to the Harmonized Tariff Schedule and determine appropriate duty rates.
Consultation: Provide guidance on customs requirements, tariffs, shipping restrictions, and other trade-related matters.
Record Keeping: Maintain records of all customs entries, duty payments, and other relevant transactions.
Auditing: Conduct internal audits of customs entries and processes to ensure accuracy and compliance.
Communication: Liaise with customs officials, shipping companies, and clients to resolve any issues that may arise during the clearance process.
Responsible for the preparation, monitoring and recording all U.S. Customs Foreign Trade Zone transactions.
Calculate duty and tariff payments owed on shipments and validate brokerage accounts and payments.
Ensure Bacardi's Customs Software is maintained with accurate Master Data Information, CBMA, MID Codes and Customer information.
Drive continuous improvement.
Perform other duties as assigned.
#LI-Onsite
LEADERSHIP AGILITY
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
* Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become
* Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
* People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
* Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
* Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with
* Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
* Competitive Pay Package
* Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
* Retirement/Pension Plan
Health & Wellbeing
* Medical, Critical Illness, and Life Insurance
* Calm Meditation App subscription (free)
* Employee Assistance Programs
* Best-in-class, family-friendly, and inclusive leave policies
Additional Benefits
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
$29k-52k yearly est. 6d ago
Service Advisor
Autonation, Inc. 4.0
Bilingual customer service job in Jacksonville, FL
As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe.
What Will I Do Every Day?
* Set, confirm and prepare for appointments with customers so they can have a great service experience
* Meet or exceed targeted sales goals & the targeted customer satisfaction index
* Greet customers in a friendly manner when they arrive
* Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
* Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
* Produce repair orders for customers, including cost and time estimates, with full transparency
* Communicate frequently with technicians and parts associates to ensure timely completion of work
* Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
* Follow up with customers to ensure satisfaction
* Gain superior product knowledge to effectively help customers
* Provide an exceptional customer experience to drive loyalty
What are the requirements for this job?
* High school diploma or equivalent
* Proven ability to provide an exceptional customer experience
* Ability to set and achieve targeted goals
* Prior sales experience preferred but not required
* Demonstrated communication, consultative, interpersonal and organizational skills
* The willingness to follow up with customers
* Experience and desire to work with technology
* Valid in-state driver's license and an acceptable, safe driving record
Exciting Benefits and Perks Await You:
* Competitive compensation and 401k matching
* Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
* Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
* Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
* Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
$34k-54k yearly est. 8d ago
Customer Service Representative (4-40 needed)
Brightway Insurance 4.4
Bilingual customer service job in Jacksonville, FL
Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking CustomerService Representative (CSR) to join our team
Position Summary:
As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You'll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed.
Responsibilities:
Provide exceptional customerservice to policyholders via phone, email, and in-person interactions
Assist clients with policy changes, billing inquiries, claims, and general insurance questions
Educate clients on available coverages, products, and discounts
Maintain accurate records in our CRM and carrier systems
Collaborate with agents and producers to ensure a seamless customer experience
Support retention efforts by identifying opportunities for cross-selling and upselling
Qualifications:
High school diploma or equivalent required; college degree a plus
4-40 CustomerService License required
1+ years of experience in insurance or a customerservice-related role preferred
Strong communication and interpersonal skills
Detail-oriented with excellent organizational abilities
Proficient in Microsoft Office Suite and comfortable learning new software
Why Join Us?
Competitive salary plus performance bonuses
Opportunities for career growth and professional development
Supportive team environment
Work that makes a difference in people's lives
$27k-33k yearly est. 5d ago
Customer Service Agent - JAX (Part-Time)
Southwest Airlines 4.5
Bilingual customer service job in Jacksonville, FL
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
* For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the CustomerService Agent position at JAX within the last 12 months.*
Pay & Benefits:
Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings
* Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*
* Competitive health insurance for you and your eligible dependents
* Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
* Explore more benefits you'll love: *****************************************
Job Summary
Want to be the friendly face that welcomes Customers to Southwest? As a CustomerService Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a CustomerService Agent looks like: swa.is/DayWithCSA
Additional details
* This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
* New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
* After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
* This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
* Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
* Learn more about becoming a CustomerService Agent and the FAQs: careers.southwestair.com/customer-service-agents
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
* Provides friendly service to and maintains positive relationships with all internal and external Customers
* Works in a cooperative spirit to ensure the success of our Company
* Responsible for providing legendary Customerservice to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
* Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
* Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
* Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
* Completes forms and reports as required by the Company
* Writes irregularity and complaint reports as required
* Duties may vary due to the size and organization of the station
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete CustomerService Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face to face and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
Education
* No education requirement
Experience
* No experience requirement
Licensing/Certification
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
* The pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
* Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.22
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
01/30/2026
$20.2 hourly 2d ago
Customer Service
052&&Polarson GG
Bilingual customer service job in Jacksonville, FL
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: CustomerService, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: CustomerService, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
$24k-48k yearly est. 60d+ ago
Customer Service Agent
GAT 3.8
Bilingual customer service job in Jacksonville, FL
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$22k-28k yearly est. 3d ago
Customer Relations Specialist
Service Pros Auto Glass
Bilingual customer service job in Jacksonville, FL
Job Description
Customer Relations Specialist - Jacksonville
Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay
Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it.
What You'll Do
Greet customers in the service drive
Identify simple windshield replacement needs (we train you!)
Explain options and help schedule service
Build relationships with dealership staff
Track customer interactions and hit daily/weekly goals
What We're Looking For
No experience required - we train fast
Positive, outgoing, and coachable
Strong people skills
Valid driver's license & reliable transportation
What You Get
$1,000-$2,500+ weekly
Weekly pay
Fast training & clear growth opportunities
Supportive, team-first culture
Fun team events & bonuses
Apply Today
Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
$27k-41k yearly est. 21d ago
Customer Service Agent - JAX (Part-Time)
Southwest Care 3.7
Bilingual customer service job in Jacksonville, FL
Department:
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the CustomerService Agent position at JAX within the last 12 months.***Pay & Benefits:Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.Benefits you'll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Explore more benefits you'll love: *****************************************
Job Summary
Want to be the friendly face that welcomes Customers to Southwest? As a CustomerService Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a CustomerService Agent looks like: swa.is/DayWithCSA
Additional details
This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Learn more about becoming a CustomerService Agent and the FAQs: careers.southwestair.com/customer-service-agents
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Responsible for providing legendary Customerservice to people desiring to travel, use cargo or baggage service by attending to their needs
Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
Completes forms and reports as required by the Company
Writes irregularity and complaint reports as required
Duties may vary due to the size and organization of the station
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
Ability to work well with others as part of a team, meet the public, and work under stressful situations
Must be able to satisfactorily complete CustomerService Agent training program with an 80% or greater average and an evaluation period
Must be aware of hazardous situations and be able to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
Must be able to perform all job functions within a limited space
Must be able to effectively communicate verbally by telephone, face to face and on public address systems
Must possess good written and oral skills
Must be able to communicate information and instructions verbally or via radio equipment
Education
No education requirement
Experience
No experience requirement
Licensing/Certification
Must be able to obtain a SIDA badge and meet all local airport requirements
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
Must maintain the ability to wear prescribed uniforms
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Foreign language skills are desirable, but not required
*The pay amount doesn't guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.22
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
$20.2 hourly Auto-Apply 2d ago
Customer Service Agent
Magical Destinations Travel
Bilingual customer service job in Jacksonville, FL
Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel!
Are you passionate about your clients and delivering outstanding customerservice? Magical Destinations Travel is on the lookout for a CustomerService Agent to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.
What We Offer:
Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support.
Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.
Attractive Benefits:
Employee discounts to fuel your passion.
Flexible schedule for a better work-life balance.
Professional development assistance to advance your career.
Your Role:
Deliver professional customerservice in-person, via phone, or email.
Assist clients in planning seamless experiences.
Prepare and manage client itineraries and needs.
Maintain meticulous records in line with government regulations and company policies.
Organize and manage files effectively.
Who We Are Looking For:
A responsible, self-driven individual with a strong work ethic and professional demeanor.
Someone who thrives both independently and as a team player.
A detail-oriented, organized professional with exceptional communication skills.
Coachability and a keenness to learn and grow within the industry.
Embark on a journey with Magical Destinations Travel, where your career is as rewarding as the experiences you create for others. Apply now and let your professional adventure begin!
$21k-28k yearly est. 3d ago
Customer Service Marketing
State Side Strategies
Bilingual customer service job in Jacksonville, FL
Customer Sales Marketing Associate Our client is looking for a Customer Sales Marketing Associate to drive sales through effective promotions and brand representation for their products and services. In this role, you'll play a key part in supporting new customer acquisition and boosting sales by engaging with new and potential consumers.
Our client's success is built on a strong promote-from-within culture, where every manager has completed the sales-focused program, gaining a complete understanding of growth from entry-level sales up. This role is designed to help launch your career in sales, business development, and customerservice.
Key Responsibilities:
Strengthen sales relationships with clients and business partners.
Learn and promote sales campaigns with integrity and effectiveness.
Collaborate with team members on sales campaigns to drive company-wide success.
Engage regularly with team members to support both personal and sales growth.
Generate new sales to achieve company goals.
Benefits of Joining the Sales Team:
Career advancement opportunities in sales and leadership.
Travel opportunities to support sales efforts.
Weekly team-building events to build a strong sales culture.
Paid training to develop your sales skills.
This is a valuable opportunity for those with experience in hospitality, team leadership, management, sales, entrepreneurship, or a competitive drive. Join our client's team and take your sales career to the next level!
Job Type: Full-time
$21k-28k yearly est. Auto-Apply 6d ago
Client Success and Onboarding Specialist
Advantage Design Group
Bilingual customer service job in Jacksonville, FL
Advantage Design Group is a digital media and software company that builds interactive online orientation experiences for students and employees. We help colleges, universities and companies guide people through important life transitions using video, storytelling and our proprietary orientation platform.
Our core values are Client Focus, Optimization, Relationships and Excellence. You will join a close knit team that collaborates across creative, development, video production and client services.
About This Role
As a Client Success and Account Coordinator, you are the day to day contact for a group of clients after their orientation sites launch. Your focus is outreach, communication and coordination so clients see strong engagement and feel supported.
What You Will Do
Client Outreach and Account Care
• Serve as the main contact for an assigned list of clients
• Call and email to check in before key intake dates
• Confirm timelines, answer questions and keep tasks on track
• Capture notes and next steps from each interaction in our systems
• Monitor basic usage reports and flag risks or opportunities
Product Guidance and Proposals
• Learn our orientation platform and common use cases
• Recommend features and options that fit each client's goals and budget
• Help prepare proposals, renewals and change requests using templates
• Follow up on outstanding items with polite reminders and clear next steps
Onboarding and Training
• Welcome new clients after launch and introduce yourself as their main contact
• Schedule and lead short online training sessions for new admins and staff
• Walk clients through how to log in, update content and publish changes
• Show clients how to view and export key reports so they can track logins and completions
Working With the Team
• Coordinate with project managers, sales, designers, developers and video producers
• Use tools such as our content management system, Dynamics, Function Point, SharePoint, Zendesk and our custom orientation platform
What You Bring
Required
• One to two years experience in a customer facing role such as inside sales, customerservice, account coordination or client services
• Comfortable making outbound calls and sending professional emails each day
• Very comfortable using web based software and learning new systems
• Strong written communication with a clear, concise and friendly style
• Confident verbal communication on phone and video calls
• Organized and detail aware, able to track many small commitments and always close the loop
• A service mindset that matches our value of Client Focus and an interest in building long term relationships
Nice To Have
• Experience with a content management system such as WordPress, Umbraco or Drupal
• Familiarity with basic web concepts and simple HTML
• Experience working with a ticketing or CRM tool such as Zendesk or Dynamics
• Exposure to higher education, HR or onboarding software
How You Show Up
You describe yourself as client focused, tech savvy, comfortable with daily outreach and follow up, a natural coordinator, proactive and calm under pressure and interested in growing in client success, account management or project management.
What You Gain
You will receive a competitive entry level salary and benefits including group health and dental insurance, 401k with company matching, paid vacation and holidays and profit sharing opportunities. Our large Jacksonville office offers a friendly culture with the option for a hybrid schedule after onboarding, gym membership, flex time and a break room with snacks, tea and coffee.
Growth Path
In this role you will build skills in client communication, light sales support, proposal coordination and software driven client success. Over time strong performers may grow into more advanced client success, account management or project management roles depending on interest and business needs.
$27k-49k yearly est. Auto-Apply 60d+ ago
Executive Client Specialist
Site Issues
Bilingual customer service job in Jacksonville, FL
The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager.
Key Responsibilities:
Provide consistent, timely, & accurate information to our partners
Assist agents with Technical questions
Articulate how a new account is received, underwritten, and booked.
Answer questions regarding Underwriting Guidelines.
Answer questions regarding card processing industry and products.
Adhere to company and department's attendance and punctuality policy and procedure.
Evaluate competitor's financial statements and create cost comparison.
Respond/resolve to complaints & conflicts
Handle operational details
Explain policies and procedures
Explain and consolidate Residuals
Research Merchant accounts on Partner's behalf
Work as liaison for our Partners with internal departments
Work as initial escalation point for partner issues
Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls
Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls
Key Competencies:
Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others.
Extremely organized and detail oriented.
Excel in a fast pace environment and ability to meet deadlines.
Able to handle multiple tasks simultaneously.
Dependable with strong follow through skills.
Ability to handle difficult phone calls and remain calm and courteous under pressure.
Excellent written and verbal communication skills.
Good data entry and keyboard skills.
Knowledge of Agent/ISO/ISV business models.
Ability to “own” issues & see them through resolution.
Sense of “urgency” in actions & responsiveness to clients.
Support & service “mind set” always.
Be a good “corporate citizen”.
Experience and Education:
Bachelor's Degree or 4 years' equivalent industry experience.
2 Years' Bankcard experience.
Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities
Customerservice / relationship building experience
Leadership or Supervisory experience a plus, but not required
Merchant acquisition/processing experience.
$27k-49k yearly est. 60d+ ago
Executive Client Specialist
Paysafe Ltd.
Bilingual customer service job in Jacksonville, FL
The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager.
Key Responsibilities:
* Provide consistent, timely, & accurate information to our partners
* Assist agents with Technical questions
* Articulate how a new account is received, underwritten, and booked.
* Answer questions regarding Underwriting Guidelines.
* Answer questions regarding card processing industry and products.
* Adhere to company and department's attendance and punctuality policy and procedure.
* Evaluate competitor's financial statements and create cost comparison.
* Respond/resolve to complaints & conflicts
* Handle operational details
* Explain policies and procedures
* Explain and consolidate Residuals
* Research Merchant accounts on Partner's behalf
* Work as liaison for our Partners with internal departments
* Work as initial escalation point for partner issues
* Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls
* Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls
Key Competencies:
* Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others.
* Extremely organized and detail oriented.
* Excel in a fast pace environment and ability to meet deadlines.
* Able to handle multiple tasks simultaneously.
* Dependable with strong follow through skills.
* Ability to handle difficult phone calls and remain calm and courteous under pressure.
* Excellent written and verbal communication skills.
* Good data entry and keyboard skills.
* Knowledge of Agent/ISO/ISV business models.
* Ability to "own" issues & see them through resolution.
* Sense of "urgency" in actions & responsiveness to clients.
* Support & service "mind set" always.
* Be a good "corporate citizen".
Experience and Education:
* Bachelor's Degree or 4 years' equivalent industry experience.
* 2 Years' Bankcard experience.
* Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities
* Customerservice / relationship building experience
* Leadership or Supervisory experience a plus, but not required
* Merchant acquisition/processing experience.
$27k-49k yearly est. 60d+ ago
Reservation Agent
Stwhj
Bilingual customer service job in Jacksonville, FL
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customerservice or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$24k-32k yearly est. 60d+ ago
Reservationist- $17.00/ hourly
MV Transit
Bilingual customer service job in Jacksonville, FL
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities:
* Answer passenger calls collecting all necessary trip information for the permissible time period.
* Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
* Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
* Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
* Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
* Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
* Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
* Maintain accurate records and appropriate filing systems.
* Communicate effectively with operations staff regarding scheduling or passenger issues.
* Ability to handle multiple tasks accurately and effectively.
* Excellent customerservice.
* Professional demeanor and appearance.
* Reliable in attendance.
* Team player and helpful to staff, management, and peers.
Qualifications
Talent Requirements:
* High School diploma or equivalent.
* Able to work in a fast-paced environment.
* Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
* Possess excellent decision-making skills.
* Excellent attendance record.
* Excellent verbal and written communication skills.
* Telephone speaking and/or call center experience.
* Computer experience.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
$24k-32k yearly est. Auto-Apply 57d ago
Medical Call Center Specialist
Complete Health Partners
Bilingual customer service job in Jacksonville, FL
Department: Call Center Operations
Job Title: Call Center Supervisor
Reporting to: Call Center Director
FLSA Status: Non- Exempt
Date Prepared: January 2021
Job Summary:
We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory.
Essential Duties and Responsibilities:
Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
Responsible for collecting existing and new patient insurance information for insurance verification purpose
Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data
Take or respond to telephone calls promptly to establish or confirm appointments
Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot
Provide support to other members of the department as needed.
Demonstrate compassion and understanding for the patient and caring parties.
Display patience in understanding and satisfying patient's request.
Maintain an adequate level of productivity as defined with the Call Center Supervisor.
Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices.
Accurately registering new patients to include all demographics and insurance information.
Written communication in the EMR with individual providers and staff relative to patient calls.
Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients.
Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions).
Following all privacy guidelines as set forth in HIPAA.
Ongoing personal/professional development through training.
Commitment to putting our patients first-always.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience Requirements:
Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
Must demonstrate consistent professional conduct and meticulous attention to detail.
Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
Critical thinking skills and a positive attitude essential.
Familiarity with EMR system preferred but not required
Knowledge/Skills/Abilities:
Provide bullet points of specific KSA's that are needed for the job.
Skill Requirements: (X = Required for job)
X
Typing/computer keyboard
X
Verbal communication
X
Utilize computer software (specified above)
X
Written communication
X
Retrieve and compile information
Public speaking/group presentations
X
Maintain records/logs
X
Research, analyze and interpret information
X
Verify data and information
X
Investigate, evaluate, recommend action
X
Organize and prioritize information/tasks
Leadership and supervisory, managing people
X
Operate office equipment
X
Basic mathematical concepts (e.g. add, subtract)
Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)
Physical Requirements: (X = Required for job)
X
Sitting for extended periods
X
Lifting/carrying up to 20 pounds various items
Standing for extended periods
Lifting/carrying more than 20 pounds various items
X
Extended periods viewing computer screen
X
Repetitive Motions
X
Walking
X
Pushing/Pulling
X
Reading
X
Bending/Stooping
X
Speaking
X
Reaching/Grasping
X
Hearing
X
Writing
Other (List):
Other (List):
Hazards: (X = Required for job)
X
Normal office environment
X
Electrical current
Toxic or caustic chemicals
Housekeeping and/or cleaning agents
Flammable, explosive gases
Proximity to moving mechanical parts
Employee Acknowledgement:
I have reviewed and understand the requirements stated in this Job Description.
Employee's Signature
Date
$24k-35k yearly est. Auto-Apply 60d+ ago
Call Queue Specialist
Global Channel Management
Bilingual customer service job in Jacksonville, FL
Call Queue Specialist needs 3 years experience
Call Queue Specialist requires:
Call queue management
Experience collecting and organizing documentation
Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports
Call Queue Specialist duties:
Call queue management
Title transfer support
Prepared documentation
monitoring call quality and evaluating agent performance
identifying pain points and friction in the customer experience.
$24k-35k yearly est. 60d+ ago
Client Specialist
Knitwell Group
Bilingual customer service job in Gainesville, FL
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00326 Gainsville, FL-Gainesville,FL 32607Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$27k-49k yearly est. Auto-Apply 60d+ ago
Credit Bureau Dispute Specialist (US)
TD Bank 4.5
Bilingual customer service job in Jacksonville, FL
Hours: 40 Pay Details: $23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Product Management
Job Description:
Credit Bureau Dispute Specialist receives disputes from the customer or credit agencies to investigate. Customers may be disputing items such as a late mark or an account that isn't theirs. The specialist have a 30 day SLA to meet and respond, to be within regulatory guidelines.
Remote
Schedule: Monday-Friday 7:30am-4:00p EST or 8:00a-4:30p EST
Depth & Scope:
* Handles sensitive consumer information (credit bureau data, raw PII, customer account information)
* Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting
* Researches and responds to disputes received directly by mail or email
* Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV)
* Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting
* Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e-OSCAR
* Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards
* Adapts to and endorses change and serves as an agent of positive change to support goals and direction
* Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals
* Able to work within a corporate environment understanding its structure and adhering to schedule and punctuality requirements
* Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology
* Must be able to work weekdays and weekend/overtime if required to ensure adherence to SLAs
* Engages internal/external partners to obtain pertinent account information
* Identifies and addresses process improvements based on day to-day observations and activities
* Responds to inquiries and assists in resolving problems/complaints
* Promotes a positive team environment by demonstrating professional behavior and respect for others
* Escalates more complex or unusual issues to lead or supervisory staff
* Performs additional responsibilities/duties as assigned by management
Education & Experience:
* Associate's Degree or equivalent work experience
* 3+ years in Financial Services
* Superior analytical, problem solving and decision-making skills
* Excellent verbal, written, and interpersonal communication skills and ability to work well in a team environment
* Exceptional attention to detail and accuracy
* Ability to use/learn current technology and software applications related to position
* Dedicated, self-directed and reliable
* Knowledgeable of state and federal laws and agencies applicable to collections, including the Fair Credit Reporting Act (FCRA) and the Dodd-Frank Act
* Knowledge of Microsoft Excel and basic computer skills; 40+ WPM and use of 10-Key pad
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
* Domestic Travel - Occasional
* International Travel - Never
* Performing sedentary work - Continuous
* Performing multiple tasks - Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds - Occasional
* Sitting - Continuous
* Standing - Occasional
* Walking - Occasional
* Moving safely in confined spaces - Occasional
* Lifting/Carrying (under 25 lbs.) - Occasional
* Lifting/Carrying (over 25 lbs.) - Never
* Squatting - Occasional
* Bending - Occasional
* Kneeling - Never
* Crawling - Never
* Climbing - Never
* Reaching overhead - Never
* Reaching forward - Occasional
* Pushing - Never
* Pulling - Never
* Twisting - Never
* Concentrating for long periods of time - Continuous
* Applying common sense to deal with problems involving standardized situations - Continuous
* Reading, writing and comprehending instructions - Continuous
* Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
How much does a bilingual customer service earn in Oakleaf Plantation, FL?
The average bilingual customer service in Oakleaf Plantation, FL earns between $22,000 and $36,000 annually. This compares to the national average bilingual customer service range of $26,000 to $39,000.
Average bilingual customer service salary in Oakleaf Plantation, FL