Cabin agent vs passenger service agent

The differences between cabin agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a cabin agent has an average salary of $29,763, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a cabin agent include aircraft cabin, regulatory policies and cushions. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Cabin agent vs passenger service agent overview

	Cabin Agent	Passenger Service Agent
Yearly salary	$29,763	$29,675
Hourly rate	$14.31	$14.27
Growth rate	-	-
Number of jobs	26,512	34,592
Job satisfaction	-	-
Most common degree	High School Diploma, 50%	Bachelor's Degree, 38%
Average age	45	45
Years of experience	-	-

Cabin agent vs passenger service agent salary

Cabin agents and passenger service agents have different pay scales, as shown below.

	Cabin Agent	Passenger Service Agent
Average salary	$29,763	$29,675
Salary range	Between $20,000 And $43,000	Between $23,000 And $37,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Minnesota
Best paying company	-	dnata
Best paying industry	-	Transportation

Differences between cabin agent and passenger service agent education

There are a few differences between a cabin agent and a passenger service agent in terms of educational background:

	Cabin Agent	Passenger Service Agent
Most common degree	High School Diploma, 50%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Cabin agent vs passenger service agent demographics

Here are the differences between cabin agents' and passenger service agents' demographics:

	Cabin Agent	Passenger Service Agent
Average age	45	45
Gender ratio	Male, 40.3% Female, 59.7%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 15.7% Unknown, 5.8% Hispanic or Latino, 21.3% Asian, 6.2% White, 50.0% American Indian and Alaska Native, 1.1%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between cabin agent and passenger service agent duties and responsibilities

Cabin agent example responsibilities.

Vacuum floors and under seats/seat cushions.
Clean the inside of arriving and departing airplanes.
Complete and confirm accuracy of certify loading reports base on FAA regulations and procedures.
Operate portable radio or headphones.

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Cabin agent vs passenger service agent skills

Common cabin agent skills

Aircraft Cabin, 21%
Regulatory Policies, 16%
Cushions, 9%
Provisioning, 9%
Passenger Seats, 8%
Aircraft Interiors, 6%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

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Office and Administrative Industry
Cabin Agent
Cabin Agent vs Passenger Service Agent

Updated January 8, 2025

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