Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful Customer Service Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· We will teach you how to research issues using available resources.
· You will become proficient in maintaining detailed records and documentation for each customer interaction
· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
· You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
· Must be 16 years of age
· Excellent attendance and the ability to work Monday through Friday
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Upbeat personality/positive outlook
What's in it for you?
· Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
· Ability to promote and grow within the organization!
· Paying up to $20.00 per hour after full training
· 401(k)
· Shift Premium after 6:00 pm
· For Full-time employees:
· Health, dental, vision, and life insurance
· Paid Time off
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
No nights
Split shift
Work Location: In person
$18-22 hourly 2d ago
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Customer Outreach Representative
Weed Man Lawn Care Wixom
Call center agent job in Wixom, MI
"Marketing rep Start as soon as Monday" Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************.
***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
$18 hourly 1d ago
Customer Service Representative
Jomar Valve
Call center agent job in Warren, MI
*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE**
Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems.
Responsibilities:
Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users
Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction
Manage time effectively, meet performance goals, and work cooperatively with other members of the team
Accurately process customer transactions such as orders, quotes, etc.
Determine customer needs and expectations in order to recommend specific products and solutions
Provide accurate information regarding availability of in-stock items
Outbound sales calls to maintain ongoing customer relations and obtain new customer sales
Follow company policies and procedures
Present a professional image at all times to customers and during scheduled shift
Perform other duties as and when required
Job Requirements:
Bachelor's Degree in job related field preferred
A minimum of 1-3 years experience in Customer Service and Sales
Technical sales a plus
Attention to detail and accuracy
Outstanding interpersonal skills
Good organizational skills
Team Player
Customer focused
Computer efficient
Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.
$27k-36k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Anita Murray-State Farm Agent
Call center agent job in Livonia, MI
About Our Agency: Established in 2003, our agency has built a reputation for excellent customer service and a welcoming, family-oriented culture. With a current team of five and plans to expand, we're a laid-back yet competitive group that loves to celebrate wins and support each other.
We're actively involved in our community, sponsoring events like the Westland Blues, Brews & BBQ and the American Craft Beer & Wine Festival, and we proudly participate in State Farm's Good Neighbor Crew initiatives throughout Metro Detroit. Team fun is part of the package too-with quarterly outings to spots like Escape the Room and Top Golf, plus an annual holiday dinner and gift exchange.
We offer a competitive base salary with unlimited commission, quarterly performance bonuses, and a team-based annual bonus when we hit our goals. With mentorship, team-selling opportunities, and ongoing training, this is a great place for someone driven to grow their career. If you're motivated, eager to learn, and love being part of a supportive, fun team, we'd love to hear from you.
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$27k-36k yearly est. 1d ago
Customer Service Representative
RMR Solutions LLC 3.9
Call center agent job in Howell, MI
RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few.
RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well.
The Customer Service Representative Position
The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds.
Preferred Experience, Skills & Abilities of the Customer Service Representative Position
At least 2 years of experience in a Customer Service setting
Strong business communication and presentation skills, both verbal and written
Organizational skills, multitasking, and a strong self-motivation as a must!
Knowledge in shipping and warehousing is preferred, but not required
Compensation, Benefits & Structure of the Customer Service Representative Position
This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm.
The Recruitment Process for the Customer Service Representative Position
The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values.
RMR Solutions, LLC is an Equal Opportunity Employer!
$28k-35k yearly est. 2d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Call center agent job in Augusta, MI
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 1d ago
Call Center Representative (On-Site)
Edcor Data Services LLC 3.8
Call center agent job in Troy, MI
Job DescriptionSalary: $15.50 Hourly
Edcor is seeking additional CallCenterAgents (no sales) to join our inbound callcenter in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!
Summary:
CallCenterAgents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.
Essential Duties and Responsibilities: (Other duties may be assigned)
Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
Maintains contact center database by entering call log notes and important call information.
Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
Skills/ Qualifications:
Customer Focus
Effective Communication
Effective Listener
Problem-Solving
Job Requirements:
High School Diploma or equivalent.
1-4 years of customer service experience, preferably within a callcenter environment.
Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
Ability to remain flexible and adaptable in a fast-paced environment.
Pay / Location:
$15.50/hour + quarterly quality bonus, depending on experience
In office - Troy, Michigan
$15.5 hourly 3d ago
Call Center Representative
R & R Car Company LLC 4.3
Call center agent job in Mount Clemens, MI
Job DescriptionJoin our dynamic team at R&R Car Company, where we are seeking a proactive individual to engage with customers and facilitate appointments for our dedicated sales representatives. As an in-store CallCenter Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele.
The ideal candidate possesses exceptional communication skills, both verbal and written, and demonstrates a strong commitment to professionalism. We value individuals who are receptive to feedback, dependable, and possess a positive attitude with a desire for personal and professional growth. Collaboration is key, as we foster a team-oriented environment where every member contributes to our collective success.
Our flexible scheduling options allow for a work-life balance, with shifts available from Monday to Saturday between 9:30am and 7pm, totaling 45-55 hours per week. We are looking to fill 5 days per week, Saturdays required. We understand the importance of accommodating individual preferences and are open to discussing alternative arrangements.
Starting compensation is $14.00 per hour. Additionally, lucrative bonuses are offered, providing ample opportunity for financial growth. As well, this position is 1099.
Duties include but are not limited to:
- Conduct market research to identify potential clients and industries for automotive sales
- Develop and implement strategic plans to target new clientele
- Build and maintain relationships with clients via phone calls, text messages, and emails
- Collaborate with the sales team to develop effective sales strategies
- Provide loan applications to customers and collect necessary documentation for approvals
- Track and report on self-performance, pipeline, and results using CRM software
- Stay up-to-date with industry trends, market conditions, and competitor activities
At R&R Car Company, located in Mt Clemens & Roseville, MI, we are passionate about both vehicles and customer satisfaction. By combining these passions, we deliver a superior car buying experience characterized by a diverse inventory of high-quality used cars, trucks, and SUVs tailored to meet the unique needs of our customers. Join us in providing unparalleled service, reliability, and quality to our valued clientele.
View our website here to see more about us: ****************************
& Our FaceBook page: *************************************
$14 hourly 24d ago
Call Center Agent
Great Dane Heating & Air Conditioning
Call center agent job in Clinton, MI
The callcenteragent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the CallCenter Manager in achieving the applicable sections of the corporate strategic plan.
Benefits
Paid Training
Careers Advancement Opportunities
Competitive Compensation
Year-Round Work
Spiffs, Rewards, & Employee Contests
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include:
Assisting the CallCenter Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Performing related staff-level duties as directed by the CallCenter Manager.
Job Qualifications:
Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
Current (state) driver's license.
Compensation: $17.00 - $21.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
$17-21 hourly Auto-Apply 60d+ ago
BELFOR Contact Central - Call Center Agent
Ductz International
Call center agent job in Troy, MI
CallCenterAgents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with homeowners is a must. The callcenter is a 24-7-365 operation, so candidates will be assigned to the appropriate shift.
Essential Functions
Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs.
Assist customers with concerns and distribute all relevant data to field offices
Maintain a customer database to include detailed data entry into web-based third party
applications
Comprehensive understanding of customer service, principles, and practices
Work under time constraints to meet specific timelines
Attention to detail and keen sense of safeguarding other people's property and information
Responsible for maintaining a professional presence while answering calls
Use discretion as necessary when routing calls or providing information regarding the
organization to callers
Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
Follow precise client required protocols and BELFOR procedures
Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
Train new employees as needed
Flexibility with scheduling as shifts are likely to change based on the needs of the CallCenter
Other projects and duties as assigned
$30k-43k yearly est. 9h ago
Bilingual Call Center Agent
Clementine Answers
Call center agent job in Roseville, MI
Immediately hiring Bilingual CallCenterAgents!
We are looking for Bilingual (Spanish/English) CallCenterAgents to add to our growing team. We provide on the job PAID training. Previous callcenter work is a plus, but is not required. If you have excelled in any customer service industry, know your way around computers, have a friendly and positive attitude and have excellent writing and communication skills, then this position is for you!
Clementine is a well-established local CallCenter/Answering Service. When you are locked out of your home at midnight and you call the locksmith, you are likely speaking to a callcenteragent, just like one of our valued team members. What happens on the weekend when your child is sick and you need medical advice? Our compassionate agents take your call and reassure you that an on call doctor will be reached. The short story is - we answer our customers' calls when they can't. Are you ready to be part of such a vital industry?
Compensation: $18 / Hour with perfect attendance.
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour.
A day in the life of a CallCenterAgent:
You will find life at our company a busy but satisfying one. After you have been fully trained, you will log in at the start of your shift and 'go ready' to begin taking calls. Your job will be to professionally handle incoming calls, greet callers in a positive and helpful way, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of callcenter tools to help properly prioritize customer needs. We are an inbound callcenter only, we do not perform any outbound or sales calls.
What are we looking for from our applicants?
Bilingual- fluent in reading/writing/speaking both Spanish and English
Must be available to work a weekend day (Sat or Sun each week)
Holiday work required
A welcoming voice with an upbeat tone
Strong spelling and grammar
Computer skills
Dependability
The ability to type 35 words per minute or more
Want to know more?
It's pretty easy! Click the apply button, attach your resume and answer a few questions. If you are selected to move forward, our recruiters will contact you to complete a phone screen (we all have a phone voice different than our face to face voice).
Full Time Benefits:
Employee Stock Ownership
Full Medical, Dental, and Vision Benefits
Paid Vacation
Traditional 401K with company matching
Free Life Insurance policy
Legal Assistance
Clementine is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
So don't wait, click on that Apply button today!
$15-18 hourly 21d ago
Banking Call Center Representative- Afternoons
Qualfon
Call center agent job in Highland Park, MI
$20.00/hr | Onsite CallCenter Representative | 2:30pm-11pm Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or callcenter experience who are ready to grow their skills in banking, credit cards, and fraud support.
You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.
Veterans and military family members are encouraged to apply
RESPONSIBILITIES
What You'll Do
* Answer inbound customer service calls and messages
* Assist with:
* Credit card and consumer loan questions
* Fraud-related inquiries and authorizations
* Checking, savings, and CD account maintenance
* Help members recover online credentials
* Complete account updates (authorized users, balance transfers, IRA changes)
* Document interactions clearly and accurately
* Escalate issues when needed and follow established procedures
* Meet service level, quality, and attendance expectations
QUALIFICATIONS
What We're Looking For
* 1 year of customer service experience required: banking, financial services, callcenter, insurance, or fraud experience a plus
* Callcenter experience preferred but not required
* High School Diploma or GED
* Strong verbal and written communication skills
* Comfortable handling difficult conversations professionally
* Ability to multitask in multiple computer systems
* Typing speed: 20 WPM with 90% accuracy
* Reliable attendance and willingness to work scheduled shifts
* Basic computer and troubleshooting skills
Apply
$20 hourly 6d ago
Call Center Representative - Full Time
Genisys Credit Union 4.1
Call center agent job in Auburn Hills, MI
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time CallCenter Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete.
Position Purpose:
Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.
Job Duties (include but not limited to):
Interact with members via phone, e-mail, chat and other media as appropriate.
Answer member questions concerning their accounts and Credit Union services.
Promote the sale of Credit Union products and services.
Provide members with information necessary to make informed decisions regarding their financial transactions.
Process a variety of member transactions such as check orders, balance information, fee disputes, etc.
Qualifications
High school graduate or equivalent
Up to two years of customer service experience; sales/retail sales experience preferred
Skills/Abilities:
Strong typing abilities.
Good verbal public relations skills.
Communicate verbally and in writing.
Able to operate calculator, word processor, and related computer applications.
Well organized.
Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
Maintain confidentiality of member data.
Benefits
Paid Time Off
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
Tuition Reimbursement Program
Holiday pay at 8 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share
Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have!
EOE M/F/Disability/Veteran
$34k-40k yearly est. Auto-Apply 2d ago
Call Center Representative
Msgcu
Call center agent job in Troy, MI
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.
We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
CallCenter Representatives will work an average of 40 hours per week during our callcenter hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm.
Overview of Responsibilities: Delivers the desired member experience by providing high quality service via telephone and e-mail across member service, lending, and digital service queues. Uses active listening skills to identify and address/resolve member needs and cross sell products and services to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and CallCenter team goals.
Member Service: Consults with members to explain financial services, resolve inquiries, and provide information on MSGCU's services, eligibility requirements, and account options. Performs a variety of member service tasks, including accurately processing account transfers, setting up automated services, assisting with account updates, processing loan payments, ordering debit/credit cards, and following up on fraud and dispute claims as needed to ensure member satisfaction.
Troubleshooting and De-escalation: Reviews account data to understand and resolve members concerns. Maintains calm and professional communication to de-escalate situations and ensure members concerns are addressed. Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional member experience.
Consumer Lending: Collects and inputs required information for loan applications and ensures all accompanying notes and details are documented. Notates member closing preferences and provides direction to members regarding required documentation needed to complete the closing process.
Cross-Selling: Actively listens for cues during member interactions to identify potential needs and provide recommendations on products or services that align with their financial goals. Contributes to the achievement of department sales goals by deepening member relationships and promoting relevant solutions and opportunities to enhance the members financial success.
Core Competencies:
Member Focus: Builds strong member relationships (internal/external) by using active listening skills to gain insight into member needs, identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm.
Communicates Effectively: Develops and delivers communications (verbal, including via phone, and written) that convey a clear understanding of the unique needs of different audiences.
Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.
Education and Experience Requirements:
High school diploma or GED; and
Either of the following experience within a fast-paced customer service environment:
o 1 year of experience within financial services, or
o 2 years of experience within a callcenter with sales or production goals
Suggestive selling and business solicitation experience in a financial institution preferred.
Working Conditions:
Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
Occasionally required to travel throughout MSGCU's service area as business needs require.
Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.
Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
Base hourly pay begins at $19.25 / hour
Team members in this role are eligible to earn incentives as part of our variable compensation plan
Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
$19.3 hourly 60d+ ago
Customer Service Agent
Sharpcontra
Call center agent job in Detroit, MI
About Us: At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.
Job Description
We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
Provide accurate product and service information
Resolve complaints and escalate issues as needed
Maintain records of customer interactions and transactions
Collaborate with team members to improve customer service processes
Ensure high levels of customer satisfaction and professionalism at all times
Qualifications
Qualifications
High school diploma or equivalent; associate degree preferred
Proven experience in a customer service or callcenter environment
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work under pressure
Basic computer proficiency and familiarity with customer management software
Additional Information
Benefits
Competitive salary: $33,000 - $41,000 annually
Opportunities for career advancement and skill development
Paid training and onboarding
Health, dental, and vision insurance packages
Supportive team environment
Paid time off and holidays
$33k-41k yearly 60d+ ago
Freight Forwarding Operations and Customer Service Agent
DP World Limited 4.7
Call center agent job in Detroit, MI
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
* Manage file creation and all services associated with freight forwarding and logistics
* Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
* Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
* Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
* Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
* Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
* Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
* Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
* Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
QUALIFICATIONS, EXPERIENCE AND SKILLS
* At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
* Graduate in any field
* Freight Forwarding experience is mandatory
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#LI-HE2 #LI-Hybrid
$27k-34k yearly est. 49d ago
Customer Service - Winner's Circle
Daveandbusters
Call center agent job in Utica, MI
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary Range:
10.33
-
16
We are an equal opportunity employer and participate in E-Verify in states where required.
$25k-33k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Cgc Water
Call center agent job in Howell, MI
We only HIRE the BEST!
Who We Are:
We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. Get to know CGC Home Services, what we do and who we are: ***************************** To achieve this, we need top-tier team members who can dominate the field.
Who You Are:
You are an elite competitor-not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule.
Key Responsibilities:
Customer service interaction
Manage incoming calls to identify, assess, and meet the diverse needs of our customers
Generate sales appointments from leads coming from sources such as a phone call, internet, lists, etc
Keep accurate records of customer interactions
Follow established department procedures, guidelines, and policies
Serving our external and internal customers with urgency and grace
Skills and experience we are looking for:
Proven customer service experience
Strong phone contact handling
Generating sales appointments
Communication experience
Bilingual (Spanish) is helpful
Active listening skills
Solid computer/typing skills
Familiarity with MS Office
A heart to serve a variety of personalities and (potentially difficult) circumstances
Ability to multi-task
Ability to Prioritize
Manage time effectively
Willingness to go the extra mile when engaging customers
A "Get It Done" Mentality
We will provide quality service along with quality customer experience.
Our Callcenter team is the "Heartbeat" of our operation and serves all departments and customers. The Callcenter representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Drive a Culture of Accountability & Winning
Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
Track & Dominate Your Scorecard
Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities
Mentor & Uplift Others Around You
Push others to be better. Support our teammates and help create a culture of continuous growth and leading
Lifelong Learner & Growth-Minded
You are always improving and learning from others.
You actively seek out mentorship, coaching, and new techniques to sharpen your edge
What We Offer:
Competitive pay structure
Career Growth Opportunities- we promote from within!
Take home vehicle
A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
Best-in-Class Training & Coaching- we invest in your success.
Industry-Leading Products & Services
Ready to drive our business to new levels?
If you're a highly competitive, self-driven leader ready to Grow our Water Treatment service, we want to talk to you.
Apply Now!
Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable
$27k-35k yearly est. 42d ago
Call Center/ITM Representative - Part Time
Security Credit Union 3.9
Call center agent job in Holly, MI
Part-time Description
Responsible for answering all member inquiries and transaction requests received through our Interactive Teller Machines and CallCenter accurately and positively. Promotes and participates in a sales and service culture consistent with SCU's goal of exceeding expectations while maintaining a high level of service, safety, and member confidentiality.
Essential Job Functions
Balance daily. Perform operational duties and troubleshoot problems with department equipment. Report errors, abnormalities, and out of balance conditions to supervisor immediately. Correct all out of balance conditions as applicable. Process end of day voucher and office closing procedures.
Maintain functional knowledge of online systems and all software used in the department, including the process to follow if the system goes down.
Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, BSA, and OFAC.
Prepare reports, file, make photocopies/scans, and scan documents as required and assigned. Create new Excel reports and maintain current.
Complete assignments given by management.
Perform member service-related duties, including but not limited to; opening/closing/changing of deposit accounts and regular/IRA certificates; issue, order new, close/renew, change/adjust. Process fraud disputes and balance transfer requests on Credit/Debit card accounts; processing of stop payments, copies, corrections, orders, and balancing checking accounts; wire transfers; skip-a-payments; and all member account-related file maintenance requests according to procedures.
Perform duties to; schedule member appointments; pull/review consumer credit reports and investigate disputes; process lien terminations; and department assigned side jobs.
Process member related transactions by phone, mail, or email, including but not limited to, member deposits/payments and transfers; member verifications; returned mail; and member applications for products and/or services. Monitor call queues through UC Suite.
Responds to all member requests for service through ITM; including assistance with using the ITM, processing transactions and responding to other requests.
Provide technical support for e-services.
Perform all teller related duties, including but not limited to; balance as required; process member deposits, payments, withdrawals, check cashing, cashier checks, and other promotional items.
Process member related transactions by mail, email, and chat services, including but not limited to, member deposits/payments and transfers; member verifications; returned mail; and member applications for products and/or services. Monitor call queues to ensure timely and efficient service delivery.
Troubleshoot and resolve member issues related to online banking, mobile banking, and payment portal.
Approve or deny service requests sent by other departments by analyzing the account and making an informed decision regarding eligibility for products.
Perform other job-related duties as assigned.
The list of essential job functions is not limited. It may be supplemented as necessary from time to time.
Workplace Expectations
Ensure prompt and courteous service is provided to all internal and external members/customers.
Conduct work in a safe and healthful manner.
Maintain thorough knowledge and understanding of credit union policies and procedures that are necessary for performing your job.
Perform as part of a team and assist other employees and other departments as needed.
Place documents that need to be shredded in the proper area for shredding.
Maintain knowledge of and follow the established process for key control, security, and the security of all codes and procedures related to office security. Open and close office by disarming and arming alarms, as established procedures require.
Maintain total working knowledge of department. Complete necessary logs.
Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, NACHA, BSA, and OFAC.
Requirements
Standards
Perform all job tasks/functions as assigned and/or directed; according to policy, procedures and standards; use Service/Sales plus skills at all times; meet all cross-selling and productivity standards as set by management; and read/respond to all communications (voice mail/email/message board) communications in a timely fashion.
Core Competencies
Reasoning: apply rational method of problem solving to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, blueprint, or schedule form.
Math: add, subtract, multiply, and divide all units of measure. Perform the four operations with common and decimal fractions. Compute ratio, rate, and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units.
Language - read a variety of books and magazines. Write reports and essays with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak before an audience with poise, voice control, and confidence, using correct English and well-modulated voice.
Analytical thinking: ability to analyze complex problems, find root causes, review available data to find solutions and resolve problems related to technical issues.
Patience and Perseverance: the ability to remain calm and deescalate while troubleshooting challenging issues.
Member Service: Ensure that all interactions with both external and internal members are handled with professionalism, efficiency, and a commitment to excellence.
Minimum Qualifications
Education: A high school diploma or equivalent.
Experience: Previous cash handling and customer service experience desired.
Licenses/Certifications: Must attain all required licenses and/or certifications to perform duties of position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.
Salary Description $18.28 to Start
$31k-38k yearly est. 36d ago
Call Center Representative
Luxury Bath Technologies
Call center agent job in Port Huron, MI
With more than 25 years in business, Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.
Luxury Bath / Mobility Remodelers is looking for a Super Star telemarketer for our Port Huron, MI market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Jump on the board NOW! Earn money while making a positive impact that help homeowners improve their homes. Morning & evening shifts available.
This is not a remote job. We need people to work full time in our callcenter.
General Purpose:
Customer Service skills is a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Confirm, Reschedule, rehash, and cold call. Input lead information, update reports and answer phone calls from ads.
Main Job Tasks and Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners' information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports
Education and Experience:
• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications
Key Competencies:
• Communication skills Information gathering & management
• Persuasiveness Adaptability
• Initiative Tenacious• Resilient Stress tolerance
• High energy level Self-Motivation
• Industry best training
• Ongoing Support
• Advancement Opportunities
How much does a call center agent earn in Warren, MI?
The average call center agent in Warren, MI earns between $25,000 and $51,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Warren, MI
$36,000
What are the biggest employers of Call Center Agents in Warren, MI?
The biggest employers of Call Center Agents in Warren, MI are: