Call center representative jobs in Grapevine, TX

Job Title: Customer Service Representative Job Type: Full-Time Experience Level: Entry to Mid-Level We are looking for a Customer Service Representative to join our team in Dallas, TX. The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, we'd love to hear from you! Key Responsibilities: Handle incoming customer calls, emails, and chats in a professional and courteous manner. Resolve customer issues efficiently while ensuring customer satisfaction. Provide product/service information and assist with order placement, billing, returns, and technical support. Document all customer interactions in the CRM system accurately. Escalate complex issues to the appropriate departments when necessary. Maintain knowledge of company products, services, policies, and procedures. Meet or exceed performance metrics related to response time, quality, and customer satisfaction. Requirements: Bachelor's degree is must. 1-3 years of customer service or call center experience. Excellent verbal and written communication skills. Proficiency in using computers, CRM systems, and basic MS Office tools. Ability to multitask, prioritize, and manage time effectively. Positive attitude, patience, and a strong work ethic.

Who we are! At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain multi-year, multi-million-dollar mission critical applications for the US Government. Examples of such applications are Medicaid MMIS systems, Health Insurance Exchange, Child Support, Food Stamps, Unemployment Insurance. We hire people that have desire, aptitude, and attitude to work with our clients such as big 3 consulting firms and US State Government and others. While employed with us you get hands on experience with very large-scale mission critical applications that use latest in technology trends and software tools. We invest in training our resources and retool their expertise to meet our project needs. More importantly our employees have a well-defined social and business purpose to help our clients deliver social and welfare benefits to millions of needs families by use of technology and knowledge. What we do We partner with big 3 consulting firms to design, develop, and maintain complex, heterogeneous, and client facing web-based automation systems that deliver social and welfare benefits to millions of families, nationwide. To develop such highly complex web applications we need professionals with broad range of experience and skills ranging from subject matter experts, computer programmers, project managers, tester, systems analysts and others. We invest in training our employees and retool their expertise to meet our project needs. Job Title: Customer Service Representative Location: Remote/ Nationwide Duration: long term Requirements: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in unemployment insurance programs, state agency work, or case worker roles strongly preferred. Prior customer service or call center experience. Strong communication skills (verbal and written).). Qualifications: 40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to ********************** or mail to Attn: HR, 4Consulting, Inc., 6850 TPC Drive Suite 208 McKinney, TX 75070. Disclaimer 4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

Supply Center Specialist Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite Work Hours: 26 Hours per week Pay Range: $20.00 - $22.00 per hour Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. The job opportunity is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As the global leader in serving the field of science, our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier, cleaner, and safer. Our client's global team is committed to delivering an unparalleled blend of cutting-edge technologies, convenient procurement options, and pharmaceutical services under their industry-leading brands. Summary The Supply Center Specialist supports a scientific retail environment by ensuring optimal inventory availability, maintaining merchandising standards, and delivering an excellent on-site customer experience. The role acts as the primary contact for the Customer Supply Center, ensuring researchers and lab staff have immediate access to essential laboratory supplies while maintaining compliance, safety, branding, and operational efficiency. Other Sites to Visit: 2501 S State Hwy 121Lewisville, TX 3033 Irving Blvd, Dallas, TX 1355 River Bend Dr, Dallas, TX 5901 Forest Park DR., Dallas, TX Responsibilities Deliver exceptional customer service and build strong relationships with scientists, lab managers, and procurement teams. Oversee daily inventory management: receiving, unpacking, restocking, rotating, and auditing products. Maintain merchandising, branding, and compliance standards within the Supply Center. Identify new product opportunities; support promotional activities, product shows, and engagement events. Communicate customer feedback, trends, and competitive insights to commercial teams. Use internal systems (e.g., Supply Center Management System) to manage orders, track usage trends, and ensure timely replenishment. Analyze purchasing trends to identify growth and market-share opportunities. Assist in organizing product seminars, shows, and other promotional events. Complete all required training. Support onboarding and training of new Supply Center Service Representatives. Perform additional duties as assigned. Required Skills High school diploma or a Bachelor's degree in a science discipline. Minimum 1 year of experience in customer service, retail, sales, R&D, or a related field. Experience with life science inventory or life science inventory management is mandatory. Experience supporting scientific customers or lab environments. Experience assisting with events, seminars, or product demonstrations. Strong organizational skills and attention to detail. Ability to work independently with minimal supervision. Customer-centric mindset with the ability to understand and respond to requirements quickly. Ability to anticipate site needs and develop solutions. Strong sense of urgency and proactive attitude. Willingness to travel daily between account locations. Ability to lift up to 15 lbs and stand for extended periods. Innovative mindset; willingness to challenge the status quo. Resilient, optimistic, and adaptable to change. Comfortable trying new approaches and learning from setbacks. Strong collaboration and team-oriented attitude. TekWissen Group is an equal opportunity employer supporting workforce diversity.

Please share your updated resume - *******************************. CCaaS USCAN Functional Implementation Consultation VISA - Any Visa Except CPT Job description Responsibilities Requirements Gathering oCollaborate with stakeholders to understand business processes customer service workflows and pain points oUnderstand caller profiles and their intentobjectivesneeds when making a call oAnalyze call data and statistics from Avaya system to inform future design oCollaborate with marketing and branding team to understand their key design and messaging considerations oIdentify caller touch points call center chat social media email my GEHCcom mobile app text media blending Solution Design oDemonstrate Genesys capabilities and features along with best practices and use of AI for a modern customer experience oPresent design choices of flows menus and routing logic and help select the most appropriate option oOptimize design and automation to reduce wait times and improve customer experience oPropose functionality to drive self service and reduce need for interaction with a live agent oConsider integrations with CRM and other systems to streamline the process and provide an omnichannel experience Testing and Validation Planning oDefine and document test cases and validation steps oSelect testers and articulate testing expectations oBuild test execution plan and defect tracking process Documentation and training oDocument design and propose a process for keeping the documentation up to date as the system evolves oCreate training material SOPs Knowledge articles for users and functional owners oDefine KPIs and ways to ensure customer satisfaction with the experience Qualifications Official Genesys implementation partner with relevant certifications 5 years Genesys design and implementation experience Experience designing call systems for B2B Prior experience incorporating marketingbrand identity in caller experience Industry experience Proven experience with documentation and training material References of prior implementations US hours availability Skills Mandatory Skills : Genesys Contact-Center,Avaya Collaboration Suite,Cisco Webex,NICE Contact Center

Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine. The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers. Responsibilities: Provide excellent customer service in an outgoing, courteous, friendly and professional manner Process product sales orders for customers via phone, fax or email Assist customers in locating items in the sales catalog and/or website Assist customers with product knowledge or technical assistance Assist customers in tracking sales order shipments Assist customers with account information and process credit card payments Requierments: Must be able to clearly speak and write in English AND Spanish Must be polite, friendly and outgoing Must have excellent phone etiquette and people skills Must be able to work together, as a team, as well as independently Ability to follow through with questions from customers Ability to fax/email instructions and/or other document requests to customers Must possess strong computer and typing skills Education/Experience Required: Prior customer service experience is a must Prior sales experience is helpful Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful

At Catalyst Physician Group primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive. At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs. Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive. Job Summary As a Medical Receptionist - Phone Room Specialist, you will efficiently and effectively handle inbound and outbound scheduling communications for the providers. This role involves managing a wide range of clinical and administrative requests from patients and other stakeholders, including online chats, text messaging, emails, faxes, answering telephones, and scheduling patient appointments. Role and Responsibilities Sort, label, and task documents and faxes in EMR charts as needed throughout day-to-day operations. Scan and file EHE documents into designated folders as well as the EHE website as needed. Label, task, and correct any misfiles in EMR. Perform scanning and filing tasks. Gather outgoing forms, scans, faxes, shred, etc., from clinical staff stations and disperse as needed. Send documents to be scanned to the front office (this varies by location). Scan and file fax confirmations in computers if not sent via Athena fax. Scan and file mail. File and scan documents into the computer. Back up phone clerks as time allows. Check and transfer voicemails from the refill line to clinical staff. Check refill voicemail and pull charts for appropriate doctors. Scan and file demographics, privacy policy, and history sheets from all appointments. Organize and scan reports from any outsourced entity (labs, x-rays, reports, consults, etc.). Scan and file Bone Dexas, Dopplers, PFTs, EKGs, etc. Sort, distribute, and run materials back and forth between North and South Offices. Minimum Qualifications and Requirements High School Diploma or equivalent required. Skills Required: Active listening. Reading/comprehension. Service-oriented. Speaking clearly. Time management. Typing/spelling. EMR knowledge. Computer knowledge. Multi-phone line switchboard. Medical terminology. Preferred Experience Bilingual: Fluent in Spanish and English. 1+ years' experience in a healthcare environment preferred. Experience with ATHENA EMR. Physical Demands/Work Environment Office environment. Sitting, standing, walking, and/or moving up to 8 hours per day. Lifting up to 25 pounds. Competitive Benefit Package Compensation commensurate with experience. Medical, Dental, Vision Insurance. Short/Long term disability Insurance. 401K with employer match. Health Savings Account options. Paid Holidays and PTO. Referral Programs. Professional Development Opportunities.

ABOUT REPAY REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES Completed training courses and attain the knowledge required to assist our Customer Database Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. Contacts software and hardware vendors to request service regarding defective products. Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. Meet and exceed service level goals set for the Customer Service Team Follow communication procedures, guidelines, and policies Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction Keep records of all client interactions Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED Proven technical customer support experience 2+ years of merchant services / payments industry experience preferred Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Ability to work in a ticket and metrics driven environment Familiarity with CRM systems and practices (e.g. Salesforce) Must be able to communicate in a clear and logical fashion verbally and in writing Must take pride and satisfaction in helping people Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 2/9 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Compensation: Starting rate $20.00 per hour Posting Location: 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 Posting End Date: 10 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Excellent and competitive benefits package offered which includes medical, dental, vision, disability and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire. Responsibilities * Schedule appointments for patients. * Answer telephone promptly and in a polite and professional manner. * Obtain and enter accurate demographic information into Electronic Practice Management System (address, telephone number, financial information). * Discuss available coverage options, including private insurance, Medicare/Medicaid/CHIP, state funded programs, sliding scale and self-pay. * Schedule appointment correctly - review appointment date, time, location, and provider name with caller. * Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). * Remind caller to arrive at the designated arrival time in order to register and complete necessary paperwork. * Remind caller of cancellation/no-show policy. * Answer questions and offer other information, as requested, to provide patient-focused care * Direct calls to other departments as needed. * Use sound judgment in handling calls, especially with upset patients. * Understanding of when to escalate calls to manager/providers/practice manager. * Make reminder calls as requested. * Make calls to reschedule appointments when necessary. * Serve as the communication liaison between patient and clinical staff by inputting and updating tasks in designated system. * Other reasonably related duties as assigned by supervisor or manager. Performance Requirements * Ability to recognize and respect cultural diversity of patients. * Recognize and respond effectively to verbal, nonverbal, and written communication. * Ability to follow established policies and procedures dealing with health care. * Possess willingness to accept direction and perform repetitive tasks. * Comply with established risk management and safety procedures. * Able to establish and maintain effective working relationships with the patients and health center team. * Must respect the confidential nature of medical information. * Working knowledge of standard concepts, practices, and procedures. * Able to work efficiently and cope with emergency situations, including scheduling changes and provider requirements. * Capable of using experience and judgment to plan and accomplish goals. * Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. Minimum Qualifications * High School Graduate or Equivalent Preferred. * One (1) year of Data Entry/Medical Office Experience Preferred. * Good computer skills and a working knowledge of Microsoft Office. * Good communication skills including verbal and written. * Professional manner and appearance. * Emotional and physical ability to meet the demands of the position. * Bi-lingual (English/Spanish) highly preferred. Typical Physical Demands The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position. * Carrying: Transporting an object, usually by hand, arm or shoulder. * Lifting: Raising or lowering an object 25-50 pounds. * Repetitive Motions: Making frequent movements with a part of the body. * Requires working under stressful conditions or working under irregular hours. * Exposure: To communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinical environment. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in a moderate noise level in the work environment is required.

ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES * Completed training courses and attain the knowledge required to assist our Customer Database * Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case * Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. * Contacts software and hardware vendors to request service regarding defective products. * Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. * Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. * Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. * Meet and exceed service level goals set for the Customer Service Team * Follow communication procedures, guidelines, and policies * Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction * Keep records of all client interactions * Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED * Proven technical customer support experience * 2+ years of merchant services / payments industry experience preferred * Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. * Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. * Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. * Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. * Ability to work in a ticket and metrics driven environment * Familiarity with CRM systems and practices (e.g. Salesforce) * Must be able to communicate in a clear and logical fashion verbally and in writing * Must take pride and satisfaction in helping people * Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Las Colinas, TX As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours

Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Process Associate-Customer Service Representative (On site at the Richardson Delivery Center) About the role The Customer Support team is the first point of contact for all our customers. We are responsible for providing excellent customer service through identifying issues quickly, providing effective solutions, educating the customer to reduce future avoidable contacts, owning the customer query until resolved or escalating to the correct team. The customer service team identifies improvement opportunities aligned to our key objectives such as Customer Satisfaction Surveys (CSAT, First Contact Resolution (FCR), Schedule adherence and the likes. Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform. Responsibilities * The Customer Support team is the first point of contact for all our customers. * We are responsible for providing excellent customer service through identifying issues quickly, providing effective solutions, educating the customer to reduce future avoidable contacts, owning the customer query until resolved or escalating to the correct team. * The customer service team identifies improvement opportunities aligned to our key objectives such as Customer Satisfaction Survey (CSAT), First Contact Resolution (FCR) & transfers. * Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform. Qualifications we seek in you! Minimum Qualifications * High school diploma, GED or equivalent * Relevant experience with different channels of support, primarily voice, email and messaging * Experience in onsite Call Center environment * Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills) * Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word * Flexible and adaptable to the evolving needs of a high-growth and fast paced environment and open to shift changes. * Detail-oriented with strong customer focus Preferred Qualifications * Relevant Experience working in a FinTech/Crypto environment/company * Strong problem-solving and decision-making abilities * Ability to multitask, prioritize, and manage time effectively * Familiarity with customer relationship management (CRM) systems and practices * Interest in the crypto economy Why join Genpact? * Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities * Work with the best - Join 140,000 bold thinkers and problem-solvers who push boundaries every day * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $22.25 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity Los Angeles, California candidates are not eligible for this role. Richardson, TX area candidates are eligible for this role only. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. '1651195

Primary Location: 2200 W. University Drive, McKinney, Texas, 75071 We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities. Provide one-on-one customer service to current and prospective students by answering the telephones, live chat, email accounts, assisting with applying to the college and federal and state financial aid, and processing a variety of documents for student records. Required Qualifications: Essential Duties and Responsibilities Respond to inbound /outbound telephone calls via multi line phone system platform (Cisco Agent Desktop application or similar) regarding any student inquiry. Specialized focus can include admissions applications and onboarding processes, financial aid, veteran's benefits and exemptions, registration and payment. Follow up with students on questions that require additional research after triaging issue(s) and their account using relevant division resources and expertise. Respond to students' questions and issues both telephonically and via email with accurate and timely response. Respond to customer inquiries over the telephone and via email, in a friendly and professional manner. Forward or escalate as appropriate, questions and/or issues that cannot be answered/handled at this level. Document all call information according to standard operating procedures. Utilize student information system to review students' account and inform students of potential resolutions, next steps or options. Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act). Provide personalized customer service at the highest level. Understands and satisfies customer needs. Capitalizes on opportunities to improve customer experience. Supplemental Functions Perform other duties as assigned. Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values. Knowledge, Skills and Abilities Knowledge of Collin policies and procedures Knowledge of admissions, registration and financial processes Knowledge of College's Student Information System (SIS) Knowledge of the Family Educational Rights and Privacy Act (FERPA) Knowledge of all associated websites where applications and/or required processes (e.g. ApplyTexas, FAFSA, as well as Collin admissions, financial aid, registration, payment and other student websites.) Knowledge of available resources Organization skills Excellent computer skills Customer service skills Verbal and written communication skills Critical thinking skills Ability to pay attention to details Ability to use Cisco Agent phone system and software Ability to work in a fast-paced and often stressful environment Ability to make appropriate and timely referrals Ability to analyze and troubleshoot issues Ability to provide accurate information to customers Physical Demands, Working Conditions and Physical Effort Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, plus stooping, kneeling, crouching, and reaching. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required. Required Associate degree from an accredited institution and two (2) years of related experience. Preferred Experience with student information system software and Cisco Agent Desktop application. Equivalency Language At least sixty (60) hours of college credit, or at least two (2) additional years of directly-related experience may be substituted to meet the education requirement. **This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.** The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions. Required & Preferred Qualifications (if applicable): The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations. ***This is a Security Sensitive position. Therefore, candidates will be subject to a criminal background check.*** Compensation Type: Salary Employment Type: Full time Hiring Minimum $37,465.00 Hiring Maximum $46,831.50 Compensation is determined based on experience. **Application submission deadline is 12am of the date listed.** 01/10/2026 Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.

Job Description Jerry Durant Auto Group in Weatherford, TX, also serving Abilene, TX and Fort Worth, TX is proud to be an automotive leader in our area. Since opening our doors, Jerry Durant Auto Group has kept a firm commitment to our customers. Customer satisfaction is our highest priority, and our staff is fully committed to achieving this goal in every aspect of our business. Call Center Service Representative Our company has an outstanding opportunity for a results-focused, highly driven and experienced Call Center Service Representative. The Call Center Service Representative will utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for dealership clients. Job Responsibilities Receives inbound client calls for service related issues Facilitates specific appointments for the service advisors Dispatches Roadside Assistance/Tow Service Performs outbound service campaign calls Follows detailed scripts for inbound/outbound calling Confirms all scheduled appointments Follows up on 100% of “no show” client appointments Maintains defined service levels Attends weekly department meetings EDUCATION and/or EXPERIENCE High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License) Operator's Driver's License (must be insurable), Sales License where required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee has frequent computer use. The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time and holiday pay, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Please fill out the application attached to explore this career opportunity!

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment * Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems * Regularly receive direction from supervisor and escalate questions and issues to more senior employees * Interact with team on basic information, plus internal or external customers Required Qualifications: * 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues * Ability to execute in a fast paced, high demand, metric driven call center environment * Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy * Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers * Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information * Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: * Must be able to attend full duration of required training period * This position is not eligible for Visa sponsorship * Ability to work additional hours as needed * Schedule may be eligible for a shift differential under the terms of the shift differential policy * Must work on-site at the location posted * Must complete and pass required language assessment Training Schedule: * You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. * Training class starts on 2/9 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. * We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. * Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Compensation: * Starting rate $20.00 per hour Posting Location: * 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 Posting End Date: 10 Jan 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

2200 W. University Drive, McKinney, Texas, 75071 We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities. Provide one-on-one customer service to current and prospective students by answering the telephones, live chat, email accounts, assisting with applying to the college and federal and state financial aid, and processing a variety of documents for student records. Required Qualifications: Essential Duties and Responsibilities * Respond to inbound /outbound telephone calls via multi line phone system platform (Cisco Agent Desktop application or similar) regarding any student inquiry. Specialized focus can include admissions applications and onboarding processes, financial aid, veteran's benefits and exemptions, registration and payment. * Follow up with students on questions that require additional research after triaging issue(s) and their account using relevant division resources and expertise. * Respond to students' questions and issues both telephonically and via email with accurate and timely response. * Respond to customer inquiries over the telephone and via email, in a friendly and professional manner. * Forward or escalate as appropriate, questions and/or issues that cannot be answered/handled at this level. * Document all call information according to standard operating procedures. * Utilize student information system to review students' account and inform students of potential resolutions, next steps or options. * Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act). * Provide personalized customer service at the highest level. Understands and satisfies customer needs. Capitalizes on opportunities to improve customer experience. Supplemental Functions * Perform other duties as assigned. * Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values. Knowledge, Skills and Abilities Knowledge of Collin policies and procedures Knowledge of admissions, registration and financial processes Knowledge of College's Student Information System (SIS) Knowledge of the Family Educational Rights and Privacy Act (FERPA) Knowledge of all associated websites where applications and/or required processes (e.g. ApplyTexas, FAFSA, as well as Collin admissions, financial aid, registration, payment and other student websites.) Knowledge of available resources Organization skills Excellent computer skills Customer service skills Verbal and written communication skills Critical thinking skills Ability to pay attention to details Ability to use Cisco Agent phone system and software Ability to work in a fast-paced and often stressful environment Ability to make appropriate and timely referrals Ability to analyze and troubleshoot issues Ability to provide accurate information to customers Physical Demands, Working Conditions and Physical Effort Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, plus stooping, kneeling, crouching, and reaching. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required. Required Associate degree from an accredited institution and two (2) years of related experience. Preferred Experience with student information system software and Cisco Agent Desktop application. Equivalency Language At least sixty (60) hours of college credit, or at least two (2) additional years of directly-related experience may be substituted to meet the education requirement. This position is Security Sensitive, therefore, candidates will be subject to a criminal background check. The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions. Required & Preferred Qualifications (if applicable): The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations. * This is a Security Sensitive position. Therefore, candidates will be subject to a criminal background check.* Compensation Type: Salary Employment Type: Full time Hiring Minimum $37,465.00 Hiring Maximum $44,958.00 Compensation is determined based on experience. Application submission deadline is 12am of the date listed. 01/10/2026 Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.

Job Details Entry Community Council of Greater Dallas Headquarters - Dallas, TX Full Time Nonprofit - Social ServicesSummary / Key Qualifications Summary/Key Objectives The 2-1-1 Call Specialist interviews clients, provides public benefits counseling, and makes referrals to the appropriate agencies. This requires an extensive and thorough knowledge of the services, internal referral procedures, and eligibility requirements of public and private health, welfare, and educational, recreational and religious organizations. The service area includes Collin, Dallas, Denton, Ellis, Hunt, Kaufman, Navarro and Rockwall counties. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides information, referrals, benefits counseling and assistance to consumers and professionals who contact the 211 Texas Infoline & Aging Information Office Helps all persons receive the information and assistance they need Provides referrals which consist of a needs assessment, evaluation of appropriate resources, helping persons, for whom services are unavailable, locate alternative resources, and actively participate in linking the consumer to needed services Conducts interviews with inquirers by telephone Assesses inquirer's needs and assist the inquirer in identifying appropriate organizations that provide the necessary service When appropriate, makes direct contact for the inquirer with the other agency through conference calling or scheduling appointments Provides follow-up on referral contacts, consisting of contacting the organizations to which a referral has been made, and /or contacting the inquirer to find out if the service is provided Keeps 2-1-1 Resource & Training Coordinator informed of follow-up activities Maintains records of intake activity, writes summary reports and completes statistical data as requested Utilizes a computerized resource information system Adheres to policies and practices of Community Council Information and Referral Orientation Manual Assists Resource Specialists in updating and maintaining current community resource information Attends meetings related to agency services and staff trainings Delivers community resource presentations to appropriate organizations and participates in community resource fairs as assigned Skill Competencies Extensive knowledge of the social service system, internal referral procedures and the eligibility requirements of public and private health, welfare, educational, recreational, and religious organizations in the counties served by the 211 Texas InfoLine, the Aging Information Office Ability to function independently with a high degree of professionalism in responding to Community Helpline, Aging Information Office and requests for information and assistance Ability to communicate clearly and sensitively with persons seeking help and often in distress Capacity to understand the information needs of callers and efficiently directly them to needed services and benefits Skill in use of computer screens and manual dexterity and skill in use of keyboard Ability to speak clearly and distinctly Relates to others with tact and good judgment Ability to get along with a variety of people Tolerance of a variety of viewpoints Ability to write and speak English effectively - and Spanish effectively if bilingual Certifications and Licenses Required Texas driver's license or alternate means of transportation Certification as Information and Referral Specialist as required by applicable state and federal laws Work Environment This job operates in a professional office setting as well as in the field. This role routinely uses computers and phones. Physical Demands Specific physical demands include: Ability to sit at a computer for extended periods of time Ability to speak clearly to convey information and able to hear at normal speaking levels both in person and over the telephone Good vision and good hearing acuity (with glasses and hearing aids if necessary). Position Type/Expected Hours of Work This is a full-time position based on 40 hours per week. Occasional evening work, including weekends, overnight and holidays, may be required as job duties demand. Travel This position requires travel to events, to make presentations in the region, or to attend conferences as required, amounting to no more than 10% of time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice . Required Education/Experience Required Education and Experience Minimum high school diploma Demonstrated experience in active listening, problem clarification, and follow through with tasks Other Requirements/Preferences Ability to communicate in both English and Spanish verbally and in writing preferred Reliable transportation to and from work sites Personal transportation for attending off-site meetings Ability to transport and handle materials for use at off-site meetings. *****Community Council is an Equal Opportunity Employer*****

Call Center Specialist JobID: 10051 Transportation Date Available: ASAP Attachment(s): * Transportation - Specialist Call Center.docx

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 2/9 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Compensation: Starting rate $20.00 per hour Posting Location: 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 Posting End Date: 10 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.