Call taker vs medical dispatcher

The differences between call takers and medical dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call taker has an average salary of $38,776, which is higher than the $32,673 average annual salary of a medical dispatcher.

The top three skills for a call taker include computer aided dispatch, taker and CAD. The most important skills for a medical dispatcher are data entry, CAD, and patients.

Call taker vs medical dispatcher overview

	Call Taker	Medical Dispatcher
Yearly salary	$38,776	$32,673
Hourly rate	$18.64	$15.71
Growth rate	4%	4%
Number of jobs	11,539	48,418
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	High School Diploma, 30%
Average age	39	39
Years of experience	-	-

Call taker vs medical dispatcher salary

Call takers and medical dispatchers have different pay scales, as shown below.

	Call Taker	Medical Dispatcher
Average salary	$38,776	$32,673
Salary range	Between $29,000 And $51,000	Between $24,000 And $43,000
Highest paying City	San Mateo, CA	-
Highest paying state	California	-
Best paying company	City of San Antonio	-
Best paying industry	Government	-

Differences between call taker and medical dispatcher education

There are a few differences between a call taker and a medical dispatcher in terms of educational background:

	Call Taker	Medical Dispatcher
Most common degree	High School Diploma, 30%	High School Diploma, 30%
Most common major	Criminal Justice	Business
Most common college	-	-

Call taker vs medical dispatcher demographics

Here are the differences between call takers' and medical dispatchers' demographics:

	Call Taker	Medical Dispatcher
Average age	39	39
Gender ratio	Male, 26.0% Female, 74.0%	Male, 27.1% Female, 72.9%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call taker and medical dispatcher duties and responsibilities

Call taker example responsibilities.

Manage truck and equipment inventory, rental tracking and GPS monitoring.
Dispatch all patrol officers and fire departments.
Enter confidential info through NCIC directly under SLED/FBI.
Place outbound calls to advise members of eta.
Dispatch need help such as fire ems and law.
Receive emergency calls and route calls to patrol units.

Medical dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Coordinate ambulances and helicopters to and from the hospital.
Dispatch multiple ambulances all throughout Houston and its surrounding areas.
Transport patients and clients utilizing company vehicles.
Master at delivering superior customer care and assist with elderly patients.
Discuss cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.

Call taker vs medical dispatcher skills

Common call taker skills

Computer Aided Dispatch, 15%
Taker, 13%
CAD, 8%
Data Entry, 5%
Customer Service, 5%
EMS, 4%

Common medical dispatcher skills

Data Entry, 15%
CAD, 12%
Patients, 10%
EMD, 9%
Non-Emergency Calls, 9%
BLS, 7%