How to hire a client services project manager

How to hire a client services project manager, step by step

Here's a step-by-step client services project manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client services project manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client services project manager
• Step 8: Go through the hiring process checklist

What does a client services project manager do?

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1. Identify your hiring needs

   The client services project manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client services project manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, client services project managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of client services project managers and their corresponding salaries.

   Type of Client Services Project Manager	Description	Hourly rate
   Client Services Project Manager		$36-70
   Project Manager/Team Lead	Project Managers are responsible for managing and overseeing the operations of a project from inception to completion. Their duties include defining project scope, developing a project plan, creating work breakdown structures to distribute resources, and communicating responsibilities to all project team members and vendors... Show more	$39-66
   Project Manager/Analyst	The primary job of project managers/analysts is to manage and develop new projects. They have varied duties and responsibilities, which include giving analytical support for projects, assisting in budget and financial analysis, and analyzing market trends, statistical data, and regulations relevant to the projects... Show more	$34-66

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Client Service
   • Client Facing
   • Process Improvement
   • Customer Satisfaction
   • Client Expectations
   • Client Satisfaction
   • Project Scope
   • Status Reports
   • Business Process
   • Litigation
   • PMO
   • CRM
   • Project Completion

   Check all skills

   Responsibilities:

   • Provide advanced functionality for healthcare facilities including registration, billing, denial management, and auditing for manage care and Medicare.
   • Provide advanced functionality for healthcare facilities including registration, billing, denial management, and auditing for manage care and Medicare.
   • Implement IVR and web page integration to multi-million dollar clients.
   • Contribute to development of company's methodology for e-business consulting.

   More client services project manager duties

3. Make a budget

   Including a salary range in your client services project manager job description is one of the best ways to attract top talent. A client services project manager can vary based on:

   • Location. For example, client services project managers' average salary in nebraska is 35% less than in washington.
   • Seniority. Entry-level client services project managers 49% less than senior-level client services project managers.
   • Certifications. A client services project manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a client services project manager's salary.

   Average client services project manager salary

   $105,304yearly

   $50.63 hourly rate

   ---

   Entry-level client services project manager salary

   $75,000 yearly salary

   Updated January 20, 2026

   Average client services project manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$138,402	$67
   2	Washington	$130,668	$63
   3	Nevada	$120,339	$58
   4	Massachusetts	$119,030	$57
   5	Georgia	$115,647	$56
   6	Texas	$113,555	$55
   7	Missouri	$112,632	$54
   8	Oregon	$106,581	$51
   9	Arizona	$106,565	$51
   10	North Carolina	$104,677	$50
   11	Wisconsin	$104,398	$50
   12	Florida	$104,168	$50
   13	Pennsylvania	$102,761	$49
   14	Colorado	$101,374	$49
   15	Louisiana	$101,242	$49
   16	New York	$96,330	$46
   17	Ohio	$93,888	$45
   18	Tennessee	$92,466	$44
   19	Utah	$87,150	$42

   Average client services project manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$140,258	$67.43	56
   2	Proofpoint	$125,044	$60.12	26
   3	AECOM	$117,880	$56.67	403
   4	Philips	$111,725	$53.71	18
   5	Carollo Engineers	$111,161	$53.44	58
   6	NICE Systems	$110,809	$53.27	3
   7	Brown and Caldwell	$108,598	$52.21	53
   8	Garver, LLC	$108,050	$51.95	80
   9	Epiq	$106,608	$51.25	33
   10	Jacobs Engineering Group	$104,827	$50.40	2
   11	Thermo Fisher Scientific	$102,787	$49.42	75
   12	Charles River Labs	$102,272	$49.17	4
   13	CyberCoders	$100,801	$48.46	30
   14	Knovos	$98,851	$47.52
   15	Iron Mountain	$98,455	$47.33	34
   16	Data Dimensions	$97,096	$46.68
   17	Jacobs Enterprises	$96,636	$46.46	413
   18	CoreSite	$96,540	$46.41
   19	829 Studios	$95,020	$45.68	1
   20	JPMorgan Chase & Co.	$94,100	$45.24	480

4. Writing a client services project manager job description

   A client services project manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a client services project manager job description:

   Client services project manager job description example

   Our Anchorage, AK laboratory is looking for an Environmental Client Services Project Manager to join their team! A Client Services Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. The Client Services Project Manager is expected to build strong working relationships with our clients and technical staff. This role is responsible for guiding successful, on-time completion of the clients' project beginning with the first contact (i.e request for quote, bottle kits, etc.), through the lab (i.e. analytical details, status, etc.), to the final deliverables and invoicing. The Client Services Project Manager will work within a functional group of Project Manager Assistants and other Client Service Specialists. This role is responsible for managing a dedicated portfolio of clients with lower complexities and/or annual analytical spend. The Client Services Project Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the Client Services team. The Client Services Project Manager will also be responsible for training and delegating tasks to Project Manager Assistants.
   Job Functions
   
   Acts as the main point of contact/client services representative for a dedicated list of clients with lower complexities and/or annual analytical spend.
   
   Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
   
   Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties. Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
   
   Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline
   
   Responsible for keeping all accounts project managed and up to date and accurate.
   
   Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status. Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager.
   
   Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results. A knowledge of environmental regulations is helpful, including: NPDES. SW-846.
   
   Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
   
   Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
   
   Participates in offsite and/or virtual client meetings as coordinated with the Sales team
   
   Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
   
   Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right client services project manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your client services project manager job on Zippia to find and recruit client services project manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with client services project manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client services project manager

   Once you've selected the best client services project manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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