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Computer network administrator vs help desk specialist

The differences between computer network administrators and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer network administrator and a help desk specialist. Additionally, a computer network administrator has an average salary of $69,113, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a computer network administrator include customer service, computer network and PC. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Computer network administrator vs help desk specialist overview

Computer Network AdministratorHelp Desk Specialist
Yearly salary$69,113$51,065
Hourly rate$33.23$24.55
Growth rate5%10%
Number of jobs96,27675,004
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 48%
Average age4342
Years of experience22

Computer network administrator vs help desk specialist salary

Computer network administrators and help desk specialists have different pay scales, as shown below.

Computer Network AdministratorHelp Desk Specialist
Average salary$69,113$51,065
Salary rangeBetween $51,000 And $93,000Between $35,000 And $73,000
Highest paying CityRedwood City, CANew York, NY
Highest paying stateCaliforniaAlaska
Best paying companyGoogleSchulte Roth & Zabel
Best paying industryManufacturingTechnology

Differences between computer network administrator and help desk specialist education

There are a few differences between a computer network administrator and a help desk specialist in terms of educational background:

Computer Network AdministratorHelp Desk Specialist
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeCarnegie Mellon UniversityUniversity of Pennsylvania

Computer network administrator vs help desk specialist demographics

Here are the differences between computer network administrators' and help desk specialists' demographics:

Computer Network AdministratorHelp Desk Specialist
Average age4342
Gender ratioMale, 89.5% Female, 10.5%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.7% White, 64.0% American Indian and Alaska Native, 0.3%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between computer network administrator and help desk specialist duties and responsibilities

Computer network administrator example responsibilities.

  • Establish and manage SharePoint base intranet for departmental and interdepartmental support.
  • Administer network and routing protocols (TCP/IP, DNS, DHCP, SMTP).
  • Install and configure computer workstations and configure laptop computers for RAS and docking station connections on LAN.
  • Install, administer, and maintain networks with many servers, switches, routers, wireless access points, and firewalls.
  • Install and configure VPN client.
  • Administer electronic mail and SQL servers.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Computer network administrator vs help desk specialist skills

Common computer network administrator skills
  • Customer Service, 15%
  • Computer Network, 7%
  • PC, 5%
  • Switches, 5%
  • Troubleshoot, 5%
  • Desk Support, 4%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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