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Contact center manager salary
Average contact center manager salary
$57,880
Contact Center Manager Salary Insights
The salary of a Contact Center Manager varies significantly depending on several factors, including geographic location, years of experience, and the specific industry in which they work. For example, managers in metropolitan areas often earn higher wages compared to those in smaller cities. Additionally, those with extensive experience or specialized skills may command higher salaries.
Average Salary by State
State-specific salary averages show notable differences. For instance, contact center managers in states like California and New York may earn considerably more than their counterparts in less populated regions. Understanding these variations can aid job seekers in negotiating competitive salaries.
Career Opportunities
As the demand for skilled contact center professionals grows, opportunities in this field become increasingly abundant. Prospective managers can enhance their earning potential by pursuing relevant certifications and gaining experience in customer service management. Exploring job openings through platforms like Zippia can connect candidates with valuable positions tailored to their skills and ambitions.
Let Zippia find your next contact center manager job
Let Zippia find your next contact center manager job
Where can a Contact Center Manager earn more?
Contact center manager salary estimates from across the web
Average contact center manager salary by state
The highest-paying states for contact center managers are New Jersey, New York, and Rhode Island. The lowest average contact center manager salary states are Idaho, Minnesota, and Colorado.
- State view
- County view
Highest paying states for contact center managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Pennsylvania | $91,796 | $44.13 |
| 2 | District of Columbia | $89,102 | $42.84 |
| 3 | Virginia | $83,017 | $39.91 |
| 4 | Maryland | $85,223 | $40.97 |
| 5 | Rhode Island | $92,660 | $44.55 |
| 6 | New York | $94,131 | $45.26 |
| 7 | New Jersey | $94,301 | $45.34 |
| 8 | Massachusetts | $87,728 | $42.18 |
| 9 | Delaware | $85,207 | $40.96 |
| 10 | North Carolina | $71,228 | $34.24 |
| 11 | Michigan | $67,614 | $32.51 |
| 12 | Ohio | $65,668 | $31.57 |
| 13 | Connecticut | $82,645 | $39.73 |
| 14 | Kentucky | $60,241 | $28.96 |
| 15 | Texas | $62,828 | $30.21 |
| 16 | Georgia | $64,228 | $30.88 |
| 17 | West Virginia | $69,979 | $33.64 |
| 18 | California | $66,643 | $32.04 |
| 19 | Kansas | $57,796 | $27.79 |
| 20 | Indiana | $61,815 | $29.72 |
| 21 | Florida | $64,876 | $31.19 |
| 22 | Montana | $52,110 | $25.05 |
| 23 | New Hampshire | $65,234 | $31.36 |
| 24 | Tennessee | $59,501 | $28.61 |
| 25 | Iowa | $62,920 | $30.25 |
| 26 | Missouri | $54,525 | $26.21 |
| 27 | Alabama | $56,989 | $27.40 |
| 28 | New Mexico | $53,070 | $25.51 |
| 29 | Wisconsin | $59,334 | $28.53 |
| 30 | Washington | $53,344 | $25.65 |
| 31 | Illinois | $54,046 | $25.98 |
| 32 | Oregon | $54,922 | $26.40 |
| 33 | Mississippi | $54,499 | $26.20 |
| 34 | Arizona | $51,973 | $24.99 |
| 35 | Nebraska | $48,985 | $23.55 |
| 36 | Nevada | $52,688 | $25.33 |
| 37 | Louisiana | $57,184 | $27.49 |
| 38 | South Carolina | $55,704 | $26.78 |
| 39 | Oklahoma | $50,509 | $24.28 |
| 40 | Alaska | $49,034 | $23.57 |
| 41 | Wyoming | $44,974 | $21.62 |
| 42 | Arkansas | $54,098 | $26.01 |
| 43 | Idaho | $46,996 | $22.59 |
| 44 | Hawaii | $52,443 | $25.21 |
| 45 | North Dakota | $41,291 | $19.85 |
| 46 | South Dakota | $50,578 | $24.32 |
| 47 | Minnesota | $46,919 | $22.56 |
| 48 | Utah | $43,218 | $20.78 |
| 49 | Vermont | $50,686 | $24.37 |
| 50 | Maine | $49,167 | $23.64 |
| 51 | Colorado | $45,381 | $21.82 |
Highest paying cities for contact center managers
The highest-paying cities for contact center managers are New York, NY, Jersey City, NJ, and Philadelphia, PA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $95,950 | $46.13 |
| 2 | Jersey City, NJ | $95,773 | $46.04 |
| 3 | Philadelphia, PA | $94,261 | $45.32 |
| 4 | Washington, DC | $89,796 | $43.17 |
| 5 | Boston, MA | $87,986 | $42.30 |
| 6 | Arlington, VA | $84,844 | $40.79 |
| 7 | Hartford, CT | $82,091 | $39.47 |
| 8 | Raleigh, NC | $72,971 | $35.08 |
| 9 | San Francisco, CA | $69,492 | $33.41 |
| 10 | Detroit, MI | $68,203 | $32.79 |
| 11 | Columbus, OH | $65,071 | $31.28 |
| 12 | Saint Petersburg, FL | $64,966 | $31.23 |
| 13 | Fort Wayne, IN | $64,289 | $30.91 |
| 14 | San Antonio, TX | $64,067 | $30.80 |
| 15 | Atlanta, GA | $63,779 | $30.66 |
| 16 | Des Moines, IA | $62,013 | $29.81 |
| 17 | Appleton, WI | $58,742 | $28.24 |
| 18 | Saint Louis, MO | $56,733 | $27.28 |
| 19 | Salem, OR | $55,315 | $26.59 |
| 20 | Las Cruces, NM | $55,251 | $26.56 |
Contact center manager salary details
A contact center manager's salary ranges from $28,000 a year at the 10th percentile to $119,000 at the 90th percentile.
What is a contact center manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $119,000 | $9,917 | $57 |
| 75th Percentile | $84,000 | $7,000 | $40 |
| Average | $57,880 | $4,823 | $28 |
| 25th Percentile | $39,000 | $3,250 | $19 |
| 10th Percentile | $28,000 | $2,333 | $13 |
Highest paying contact center manager jobs
The highest paying types of contact center managers are manager, project management, consultant/project manager, and program manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service/Operations Manager | $69,350 | $5,779 | $33.34 | 249,856 |
| Manager, Project Management | $102,925 | $8,577 | $49.48 | 263,655 |
| Manager | $58,651 | $4,888 | $28.20 | 1,236,194 |
| Manager, Center Operations | $61,059 | $5,088 | $29.36 | 419,533 |
| Customer Service Manager | $61,487 | $5,124 | $29.56 | 313,110 |
| Proposal Manager | $88,678 | $7,390 | $42.63 | 87,739 |
Top companies hiring contact center managers now:
Which companies pay contact center managers the most?
Contact center manager salaries at Capgemini and Accenture are the highest-paying according to our most recent salary estimates. In addition, the average contact center manager salary at companies like Apple and Deloitte are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Capgemini | $148,750 | $71.51 |
| 2 | Accenture | $138,739 | $66.70 |
| 3 | Apple | $131,643 | $63.29 |
| 4 | Deloitte | $124,291 | $59.76 |
| 5 | Huron Consulting Group | $123,628 | $59.44 |
| 6 | SYSMIND | $110,919 | $53.33 |
| 7 | Applied Materials | $109,405 | $52.60 |
| 8 | CounterPath | $108,838 | $52.33 |
| 9 | Serco | $108,530 | $52.18 |
| 10 | Citi | $103,094 | $49.56 |
| 11 | QuinStreet | $97,874 | $47.05 |
| 12 | Cognizant | $94,698 | $45.53 |
| 13 | Pegasystems | $94,469 | $45.42 |
| 14 | Barclays | $94,174 | $45.28 |
| 15 | Stanford Health Care | $93,942 | $45.16 |
| 16 | FNB | $92,526 | $44.48 |
| 17 | Twilio | $80,631 | $38.76 |
| 18 | City National Bank | $79,831 | $38.38 |
| 19 | Carrier | $74,801 | $35.96 |
| 20 | Dignity Health | $72,169 | $34.70 |
Wage gap by gender, race and education
Contact center manager salary trends
The average contact center manager salary has risen by $7,126 over the last ten years. In 2014, the average contact center manager earned $50,754 annually, but today, they earn $57,880 a year. That works out to a 8% change in pay for contact center managers over the last decade.
Compare contact center manager salaries for cities or states with the national average over time.
Average contact center manager salary over time
Compare contact center manager salaries for individual cities or states with the national average.
Contact center manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $57,900 | $27.83 | +4.1% |
| 2024 | $55,500 | $26.69 | +1.3% |
| 2023 | $54,800 | $26.35 | +1.7% |
| 2022 | $53,800 | $25.89 | +0.6% |
| 2021 | $53,500 | $25.73 | +0.1% |
Recently added contact center manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| American Family Insurance | Distribution Contact Center Manager | Madison, WI | 06/28/2025 | $68,000 |
| Voya Financial | Customer Contact Center Manager | Phoenix, AZ | 06/26/2025 | $65,000 |
| Westerra Credit Union | Contact Center Manager | Denver, CO | 06/16/2025 | $69,825 |
| American 1 Credit Union | Contact Center Specialist Manager | Jackson, MI | 06/16/2025 | $76,500 |
| Cognizant Technology Solutions | Amazon Connect Contact Center Technical Lead-Manager | Minneapolis, MN | 06/14/2025 | $112,500 |
| Columbian Basin Health Association | PSR I-Contact Center | Othello, WA | 06/13/2025 | $38,150 |
| Columbia Basin Health Association | PSR I-Contact Center | Othello, WA | 06/12/2025 | $38,150 |
| Groupe SEB | Contact Center Manager | Irvine, CA | 06/10/2025 | $100,000 |
| Your Wireless | Contact Center Manager | Westbury, NY | 06/08/2025 | $60,000 |
| Sacramento Credit Union | Contact Center Manager | Sacramento, CA | 06/05/2025 | $85,000 |
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