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Customer operations director salary
Average customer operations director salary
$138,432
Understanding the Customer Operations Director Salary
The average salary for a Customer Operations Director stands at $138,432 annually, or about $67 per hour. This position typically requires extensive experience in operations management, often favoring candidates with leadership skills and a strategic mindset.
Salary by Experience Level
Entry-level directors may start at lower salary brackets, while those with significant experience can expect higher compensation. For example, directors with over ten years of experience can earn upwards of $150,000 annually.
Highest Paying States and Cities
Geographical location significantly influences salary levels. States such as California and New York report higher earnings for Customer Operations Directors, with cities like San Francisco and New York City offering some of the highest salaries in the field. These positions are critical within organizations, making competitive salaries essential for attracting skilled professionals.
Job Opportunities
As businesses continue to focus on customer satisfaction and operational efficiency, the demand for Customer Operations Directors is likely to grow. Opportunities in sectors such as technology, finance, and healthcare are particularly strong, providing a vibrant job market for aspiring candidates.
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Where can a Customer Operations Director earn more?
Customer operations director salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level customer operations director | $57,000 | $27.41 |
| Mid-level customer operations director | $88,100 | $42.34 |
| Senior-level customer operations director | $160,000 | $76.76 |
Average customer operations director salary by state
The highest-paying states for customer operations directors are Alaska, Washington, and California. The lowest average customer operations director salary states are Kentucky, Wyoming, and Florida.
- State view
- County view
Highest paying states for customer operations directors
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | District of Columbia | $190,573 | $91.62 |
| 2 | Washington | $163,422 | $78.57 |
| 3 | Alaska | $189,984 | $91.34 |
| 4 | South Dakota | $138,577 | $66.62 |
| 5 | Nevada | $145,724 | $70.06 |
| 6 | Oregon | $140,915 | $67.75 |
| 7 | California | $161,134 | $77.47 |
| 8 | Texas | $133,686 | $64.27 |
| 9 | Nebraska | $138,037 | $66.36 |
| 10 | Wisconsin | $133,646 | $64.25 |
| 11 | Rhode Island | $142,587 | $68.55 |
| 12 | New Jersey | $147,667 | $70.99 |
| 13 | Massachusetts | $142,181 | $68.36 |
| 14 | Pennsylvania | $129,070 | $62.05 |
| 15 | Connecticut | $145,248 | $69.83 |
| 16 | Indiana | $128,436 | $61.75 |
| 17 | Colorado | $145,973 | $70.18 |
| 18 | New York | $145,886 | $70.14 |
| 19 | Minnesota | $130,669 | $62.82 |
| 20 | North Carolina | $135,718 | $65.25 |
| 21 | New Mexico | $132,002 | $63.46 |
| 22 | Maine | $126,990 | $61.05 |
| 23 | Alabama | $119,730 | $57.56 |
| 24 | Iowa | $126,545 | $60.84 |
| 25 | Arizona | $132,350 | $63.63 |
| 26 | Virginia | $135,649 | $65.22 |
| 27 | Michigan | $125,761 | $60.46 |
| 28 | Illinois | $129,158 | $62.10 |
| 29 | Georgia | $123,331 | $59.29 |
| 30 | Louisiana | $113,049 | $54.35 |
| 31 | North Dakota | $127,070 | $61.09 |
| 32 | Idaho | $117,490 | $56.49 |
| 33 | Hawaii | $136,791 | $65.76 |
| 34 | Utah | $111,196 | $53.46 |
| 35 | Delaware | $127,014 | $61.06 |
| 36 | South Carolina | $106,411 | $51.16 |
| 37 | Maryland | $129,346 | $62.19 |
| 38 | Ohio | $116,908 | $56.21 |
| 39 | New Hampshire | $124,564 | $59.89 |
| 40 | West Virginia | $98,159 | $47.19 |
| 41 | Missouri | $113,947 | $54.78 |
| 42 | Tennessee | $107,222 | $51.55 |
| 43 | Wyoming | $101,699 | $48.89 |
| 44 | Kentucky | $101,954 | $49.02 |
| 45 | Montana | $105,755 | $50.84 |
| 46 | Mississippi | $102,597 | $49.33 |
| 47 | Oklahoma | $95,693 | $46.01 |
| 48 | Florida | $98,506 | $47.36 |
| 49 | Kansas | $103,628 | $49.82 |
| 50 | Arkansas | $97,337 | $46.80 |
| 51 | Vermont | $109,854 | $52.81 |
Highest paying cities for customer operations directors
The highest-paying cities for customer operations directors are Washington, DC, San Francisco, CA, and Seattle, WA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $195,232 | $93.86 |
| 2 | San Francisco, CA | $169,081 | $81.29 |
| 3 | Seattle, WA | $166,678 | $80.13 |
| 4 | Carson City, NV | $151,122 | $72.65 |
| 5 | Parsippany-Troy Hills, NJ | $148,113 | $71.21 |
| 6 | Denver, CO | $146,090 | $70.24 |
| 7 | New York, NY | $145,965 | $70.18 |
| 8 | Providence, RI | $142,758 | $68.63 |
| 9 | Boston, MA | $142,434 | $68.48 |
| 10 | Portland, OR | $141,625 | $68.09 |
| 11 | Durham, NC | $136,396 | $65.58 |
| 12 | Richmond, VA | $135,731 | $65.26 |
| 13 | Austin, TX | $134,734 | $64.78 |
| 14 | Madison, WI | $133,434 | $64.15 |
| 15 | Phoenix, AZ | $132,624 | $63.76 |
| 16 | Chicago, IL | $129,452 | $62.24 |
| 17 | Annapolis, MD | $129,363 | $62.19 |
| 18 | Philadelphia, PA | $129,273 | $62.15 |
| 19 | Indianapolis, IN | $128,190 | $61.63 |
| 20 | Fargo, ND | $126,653 | $60.89 |
Customer operations director salary details
A customer operations director's salary ranges from $100,000 a year at the 10th percentile to $190,000 at the 90th percentile.
What is a customer operations director's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $190,000 | $15,833 | $91 |
| 75th Percentile | $163,000 | $13,583 | $78 |
| Average | $138,432 | $11,536 | $67 |
| 25th Percentile | $116,000 | $9,667 | $56 |
| 10th Percentile | $100,000 | $8,333 | $48 |
Highest paying customer operations director jobs
The highest paying types of customer operations directors are senior director, operations, director, technical operations, and director of sales and operations.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Director Of Sales And Operations | $138,898 | $11,575 | $66.78 | 141,516 |
| Director Of Business Operations | $111,945 | $9,329 | $53.82 | 202,032 |
| Regional Director Of Operations | $115,156 | $9,596 | $55.36 | 130,533 |
| Operations Support Manager | $79,730 | $6,644 | $38.33 | 376,894 |
| Director, Technical Operations | $141,158 | $11,763 | $67.86 | 166,100 |
| Operations Program Manager | $111,378 | $9,281 | $53.55 | 319,602 |
Top companies hiring customer operations directors now:
Which companies pay customer operations directors the most?
Customer operations director salaries at Adobe and DoorDash are the highest-paying according to our most recent salary estimates. In addition, the average customer operations director salary at companies like Bill.com and VMware are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Adobe | $186,455 | $89.64 |
| 2 | DoorDash | $180,380 | $86.72 |
| 3 | Bill.com | $178,821 | $85.97 |
| 4 | VMware | $165,654 | $79.64 |
| 5 | Microsoft | $164,589 | $79.13 |
| 6 | Crown Castle International | $162,544 | $78.15 |
| 7 | Udemy | $162,022 | $77.90 |
| 8 | Palo Alto Networks | $159,824 | $76.84 |
| 9 | CyberCoders | $158,850 | $76.37 |
| 10 | Tripadvisor | $155,139 | $74.59 |
| 11 | Snap | $154,174 | $74.12 |
| 12 | Salesforce | $153,853 | $73.97 |
| 13 | Inbenta | $152,465 | $73.30 |
| 14 | Visor | $152,182 | $73.16 |
| 15 | K1 Investment Management | $151,860 | $73.01 |
| 16 | BeiGene | $151,576 | $72.87 |
| 17 | Pursuit Collection | $151,525 | $72.85 |
| 18 | Noom | $151,064 | $72.63 |
| 19 | Passageways | $150,291 | $72.26 |
| 20 | VidMob | $149,900 | $72.07 |
Wage gap by gender, race and education
Customer Operations Director salary by industry
The average customer operations director salary varies across industries:
- The average customer operations director salary in the start-up industry is $154,284, the highest of any industry.
- The average customer operations director salary in the finance industry is $153,669.
- Customer operations directors in the manufacturing industry earn an average salary of $132,195, the lowest of any industry.
Highest paying industries for customer operations directors
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Start-up | $154,284 | $74.17 |
| 2 | Retail | $153,669 | $73.88 |
| 3 | Telecommunication | $149,632 | $71.94 |
| 4 | Technology | $145,616 | $70.01 |
| 5 | Transportation | $142,889 | $68.70 |
| 6 | Health Care | $142,568 | $68.54 |
| 7 | Manufacturing | $132,195 | $63.56 |
High paying customer operations director jobs
Customer operations director salary trends
The average customer operations director salary has risen by $11,352 over the last ten years. In 2014, the average customer operations director earned $127,080 annually, but today, they earn $138,432 a year. That works out to a 4% change in pay for customer operations directors over the last decade.
Compare customer operations director salaries for cities or states with the national average over time.
Average customer operations director salary over time
Compare customer operations director salaries for individual cities or states with the national average.
Customer operations director salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $138,000 | $66.55 | +2.8% |
| 2024 | $135,000 | $64.71 | -0.1% |
| 2023 | $135,000 | $64.81 | +0.5% |
| 2022 | $134,000 | $64.47 | +1.1% |
| 2021 | $133,000 | $63.77 | +1.6% |
Recently added customer operations director salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| 🚀 About Sparkplug | Director of Customer Operations | San Francisco, CA | 06/25/2025 | $140,000 |
| Cardinal Health | Director Customer Retention | Lansing, MI | 06/21/2025 | $105,500 |
| Mgma-Acmpe | Director, Customer Experience | Englewood, CO | 06/20/2025 | $137,000 |
| The Coca-Cola Company | Director, Customer Operations | Irvine, CA | 06/17/2025 | $141,000 |
| Greenwaste Recovery LLC | Director of Customer Experience | San Jose, CA | 06/16/2025 | $155,000 |
| Salesforce.com, Inc. | Customer Success Executive Operations Director | Indianapolis, IN | 06/12/2025 | $177,600 |
| Salesforce.com, Inc. | Customer Success Executive Operations Director | Chicago, IL | 06/12/2025 | $177,600 |
| Salesforce.com, Inc. | Customer Success Executive Operations Director | Atlanta, GA | 06/12/2025 | $177,600 |
| Salesforce.com, Inc. | Customer Success Executive Operations Director | Dallas, TX | 06/12/2025 | $177,600 |
| Salesforce.com, Inc. | Customer Success Executive Operations Director | Seattle, WA | 06/12/2025 | $177,600 |
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