Customer service specialist jobs in Casa Grande, AZ

Vaco Phoenix is partnering with a client in Tempe, AZ who has an immediate need for multiple Customer Service Representatives to join their growing team. The ideal candidates will have at least one year of call center experience and strong data entry skills. These are contract-to-hire opportunities offering up to $25 per hour, and the positions are 100% onsite. The roles are set to start next week, so don't miss this chance to join a dynamic and expanding organization! Responsibilities: * Manage a high volume of inbound and outbound calls, ensuring efficient communication with customers. * Maintain strong knowledge of company products and services to provide accurate information and support. * Respond promptly to customer inquiries via phone, email, and online channels. * Resolve customer issues with professionalism and a focus on satisfaction. * Assist users with navigating the system and completing their orders. * Accurately document customer interactions and feedback for future reference and improvement. Qualifications: Call Center Support- 1 year of experience Data Entry- 1 year of experience Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Bilingual applicants only. Our ideal candidate loves talking to people and proactively solving issues. Construction or insurance billing background is a plus. Responsibilities Communicate with customers via phone, email and chat. Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms. Executing daily tasks. Qualifications Bilingual: English (fluent) & Spanish (fluent) At least 1 - 3 years of relevant work experience. Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Benefits Health Insurance (medical, prescriptions, preventive care) Dental & Vision Insurance Paid Time Off

Overview: Tire Technician - Part-Time - Morning Shift - Elliot - 7:30am - 1pm Discount Tire 1130 W ELLIOT RD TEMPE, AZ 85284 The Tire Technician is the backbone of our success and is the first step in your journey with Discount Tire. Our Tire Technicians repair, install, and maintain tires on cars, trucks, and commercial vehicles. At Discount Tire, we commit to growing our employees and routinely promote from within. 100% On Site Pay Starting at $14.25 - $17 hourly Starting Immediately Part-Time Morning Shift At a Glance: A Part-Time Tire Technician at Discount Tire performs the following duties, including but not limited to: Install new tires and wheels Perform maintenance on tires, including rotations, balancing, repairs, and cleaning Rewarding Career Path to Management Follow safety guidelines and best practices Participate in hands-on, on-the-job training Provide a world-class customer service experience What We're Looking For: Must have an upbeat outlook Must be dedicated and reliable Must be coachable and trainable Must be able to lift a minimum of 50 lbs. Must enjoy and excel in a team environment Must be able to function well in a physically demanding environment What We Offer: Discount Tire is committed to supporting our employees. We continually assess our benefit offerings and the needs of our employees to ensure we offer the support our employees need, personally and professionally. Part-Time Benefits: Paid Training Competitive Pay Weekly Paychecks 401(k) Retirement Plan Employee Referral Bonus Employee Assistance Program Educational Assistance Program Exclusive Employee Discount Program Discount Tire stands by our Veterans. We are proud to say that we are a Veteran-Friendly organization. Glassdoor names Discount Tire as one of the Best Places to Work in 2018, 2019, 2020, and 2021. Why Discount Tire? At Discount Tire, we are dedicated to helping our employees reach their full potential and achieve their career goals. Our comprehensive mentoring program is designed to provide the support, knowledge, and skills needed to succeed and grow within the company. We are committed to promoting from within and investing in the development of our employees. With our strong emphasis on the principles and standards that define who we are as a company, you will have the opportunity to build a lucrative and fulfilling career at Discount Tire. In fact, all our store managers started in our stores and have progressed through the ranks thanks to our commitment to coaching and mentoring our people. Join us and see where your career can take you. Who We Are: In 1960, Bruce T. Halle founded the first Discount Tire in Ann Arbor, Michigan. Starting with an inventory of only six tires, Halle grew his store by cultivating connections to the community and honoring relationships with customers and employees. Through respect, fairness, and a willingness to always pay it forward, Halle transformed his store into a thriving, responsible business. Today, Discount Tire is America's largest independent tire and wheel retailer. Our 1,100+ locations across 37 states provide a wide range of product choices, affordable pricing, and expert staff. More importantly, all our stores offer the individual customer focus and warm personal touch you'd expect from a neighborhood store. In the spirit of the first Discount Tire store, we maintain commitments to mutual respect and fairness for all through community engagement and responsible growth. Discount Tire continues to prosper because of the vision that lives and thrives in the hearts of our employees, from the store level to the corporate level. Visit one of our stores today and experience the values that make Discount Tire the nation's most trusted tire and wheel retailer. Learn more about our Company, our culture, and our benefits by visiting Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Responsibilities:

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. ESA CALL CENTER SPECIALIST Job Location: Empowerment Scholarship Account (ESA) Section Phoenix Location Posting Details: Salary: $51,500 Grade: 18 Closing Date: Open until filled Job Summary: • These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries. • In-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office five days per week and an average of two to three days a month of a rotating remote shift. The rotating remote shift working hours are typically 11am-8pm, Monday-Friday. Job Duties: • Answer inbound calls, HelpDesk tickets, and email inquiries related to the ESA program • Provide thorough and comprehensive assistance for general program inquiries • Accurately document account interactions and maintain detailed records • Responsible for researching and applying all related ESA policies and procedures, statutes, related rules, and escalating concerns when necessary • Collaborate on special projects as assigned Knowledge, Skills & Abilities (KSAs): Knowledge in: • Customer service principles and practices • Proficient understanding of call center technology and software • Applicants must have experience with high volume customer service. Skills in: • Utilizing critical thinking skills and logical reasoning to gather pertinent information • Strong organizational skills with attention to detail • Exceptional verbal and written communication • Active listening and problem-solving • Multi-task and prioritize responsibilities in a fast-paced environment • Proficiency in documentation and record-keeping • Proficient in Microsoft Office suite, specifically Outlook and MS Teams Ability to: • Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy • Work independently • Conduct thorough research and implement ESA policies, procedures, and regulatory guidelines • Communicate and engage with others in a considerate and respectful manner. • Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly • Capability to collaborate with team members and efficiently make direct calls to appropriate personnel • Identify and escalate notable concerns or issues • Occasionally participate in special projects and initiatives Selective Preference(s): • Preference will be given to those applicants with an associate's degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish. Pre-Employment Requirements: Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: • Affordable medical, dental, life, and short-term disability insurance plans • Top-ranked retirement and long-term disability plans • Ten paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Sick time accrued at 3.70 hours bi-weekly • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Deferred compensation plan • Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. To submit your resume, click the "APPLY NOW" button below. Having trouble applying for this position? Email ********************** or call ************** for assistance.

Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ******************** Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. Job Description As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that: • Responds to call center customer retention calls for all Cox residential services and product lines. • Identifies and resolves customer issues. • Exercises creative negotiation skills to motivate customers to continue using Cox services. • Offers additional or upgraded services, while providing a quality customer experience. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. • Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred • Experience in telecommunications industry. Additional Information All your information will be kept confidential according to EEO guidelines. APPLY AT: ************************************************** (JOB CODE 142435)

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Workplace: Hybrid ( #LI-Hybrid ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary * Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews. * Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs. * Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met. * Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support. * Provides peer support through on-the-job training and knowledge sharing. * Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS or Dayton, OH. Essential Job Functions * Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review. * Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions. * Explains premium changes. Quotes, sells, and generates premium. * Analyze, clarify and resolve complex policy and account related questions from external customers. * Accesses account information and communicates while working in multiple systems across all brands. * Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations. * Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking. * Resolves issues requiring expert support. * Actively listens to customer concerns to identify trends or patterns. * Recognizes opportunities for innovation and process improvement and makes recommendations to leadership. * Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues. * Leads implementation of process changes. Monitors performance metrics and prepares reports. * Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. * Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge. * Stays current with relevant product(s), which includes all specialty lines. * Champions change initiatives and fosters acceptance and support for these changes within the team. Physical Actions * Job is performed in-person at a Farmers office or virtually at an approved alternative work location. * The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. * Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. * Frequently sits for prolonged periods of time, up to a full shift. * Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. * Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. * Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. * Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. * Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. * Possesses clear vision, with or without correction, to visually read and verify information. * Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. * Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. * Jobs in this category require rare, if any, travel. Education Requirements * High School Diploma or equivalent required. * Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license. * Ability to be appointed to sell insurance in all states required. Experience Requirements * 2 years of experience in insurance or related field required. * Experience providing advanced customer support within a high-volume, complex environment preferred. Benefits * Farmers offers a competitive salary commensurate with experience, qualifications and location. * o DC/NJ/NY/OH Only: $27.04 - $45.90 * The starting hourly pay for this role is $27.38-$30.29, based on location. * Bonus Opportunity (based on Company and Individual Performance) * 401(k) * Medical * Dental * Vision * Health Savings and Flexible Spending Accounts * Life Insurance * Paid Time Off * Paid Parental Leave * Tuition Assistance * For more information, review "What we offer" on https://*********************************/#offer Job Location(s): US - AZ - Phoenix, US - KS - Kansas City, US - MI - Caledonia, US - OH - Dayton Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok.

Job Description State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communications. QUALIFICATIONS: Must have Arizona Property and Casualty License Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

About this role: Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Chandler, AZ. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with immediate team, as well as internal and external customers Fulfill additional duties upon request Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Call center customer service experience in the financial services industry Prior work exposure within auto operations Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted Training Schedule: Training hours are Monday through Friday, from 7:00 AM to 4:00 PM Training is expected to be 6 weeks, but may vary Training will be held onsite at the posted work location: 2850 S Price Rd - Building E - Chandler, AZ 85286 Work Schedule: Hybrid work schedule with alternate weeks in-office Department hours are Monday through Friday, from 7:00 AM to 9:00 PM Specific work hours will be assigned prior to the end of training Rotating Saturday shift, from 7:00 AM to 4:30 PM Shift pay differential may apply Posted Location: 2850 S Price Rd Building E - Chandler, AZ 85286 @RWF22 Posting End Date: 12 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Details Mesa, AZ Full Time High School None Days Customer ServiceDescription ABOUT THE COMPANY Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify. OVERVIEW AND ESSENTIAL JOB FUNCTIONS Customer Relations Specialist assist in standardizing the quality of outgoing communications and maintaining incoming/ outgoing calls as outlined by Acumen's best practices, Medicaid, the state or the contract, and all updates of the mentioned parties. This position will also conduct a variety of other company-wide administrative support tasks. This position is uniquely important as it will often be the first point of contact our customer has with Acumen. Interacts daily by phone and electronically with persons of various levels of educational backgrounds and authority. Provide excellent customer service to Acumen clients, coworkers and Acumen visitors both on the phone and in-person, and encouraging positive working relationships across the company. Analyzes, tracks, thoroughly researches and resolves all customer inquiries. Processes incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy. Registers potential and existing customers using several data bases with high accuracy. Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Processes documents to update and maintain files and records. Maintains a complex filing system. Works well independently with limited supervision. Ensures all incoming paperwork and communication is processed by following Acumen, Medicaid, state and program guidelines. Uses strategic thinking and maintains a calendar of deadlines in order to prioritize independently according to urgency, and agreed upon timelines, or as otherwise instructed by the Manager or Supervisor. Demonstrates a working ability to comprehend all internal/external applications, software, Medicaid guidelines, and contract, state and program guidelines. Demonstrates the ability to work well with numbers; must read and comprehend data in order to effectively relay information to internal and external persons. Ability to handle conflict, difficult customers, and also present the skills necessary to de-escalate a given situation. Demonstrates the ability to work within a fast changing and fast paced work environment. Retrieves messages and will return calls; escalated issues will be delivered to the appropriate Supervisor. Review and process emails, will escalate when needed. Follow all processes related to position and assigned duties. Document new processes as requested by the Manager or Supervisor. Identify and share opportunities for process improvements and improved working conditions. Occasionally work late or on weekends as needed to ensure deadlines and/or high volume demands are met (as approved by Manager or Supervisor). Achieve call quotas as determined by the Manager or Supervisor. Perform other work-related duties as assigned, or change priorities as instructed by Manager or Supervisor. ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act Qualifications MINIMUM QUALIFICATIONS High School Diploma or equivalent, and some college courses or degree preferred At least 2 years of experience in Customer Service Proficient with 10-key by touch Ability to work well with numbers Valid Driver's License and able to lift and transport mail to post office daily Advanced computer skills (includes but not limited to: How to compose an email, attach documents to an email, manipulate various type of documents such as Word, Excel, Power Point, Adobe Acrobat, etc.) The ability to effectively and respectfully respond to internal and external customers Excellent organizational skills and attention to detail Data Entry background with a high degree of accuracy A high standard of integrity and sound business ethics Able to work independently as well as part of a team Able to multi-task and meet all assigned deadlines in a rapidly changing environment Able to recognize a problem and escalate to the appropriate team member for resolution Must be able to type at a minimum of 45 wpm Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below: (a) Dedicated fax ************ (b) Dedicated email ************************** DISABILITY ACCOMMODATION REQUESTS ONLY (c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources (d) Dedicated phone ************** Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

🌎 Change the world. Get paid for it. At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign. 💡 About US Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families. Today, Acumen is proud to be one of the nation's largest and most trusted providers of fiscal agent services. We're not just processing payroll or paperwork, we're helping people live fuller, more independent lives. Come be part of something meaningful! 💼What is the job? Acumen Fiscal Agent is looking for a Customer Relations Specialist to join our passionate team. In this critical role, you will serve as the face of Acumen, ensuring that clients and their families receive the highest level of support and assistance. As a Customer Relations Specialist, you will manage inquiries, provide information about our services, and resolve any issues that may arise. You will play a key role in enhancing client satisfaction and building positive relationships. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to handle challenging situations with empathy and professionalism. Join us in making a difference in the lives of those we serve! Responsibilities Act as the primary point of contact for clients, responding to inquiries and providing detailed information about services. Resolve client issues and concerns in a timely and effective manner. Document client interactions and maintain accurate records of communications. Gather feedback from clients to enhance service delivery and support continuous improvement. Coordinate with internal departments to ensure client needs are met and issues are addressed. Educate clients and their families on available resources and services. Promote a client-centered approach in all communications and interactions. Requirements High school diploma or equivalent is required; associate degree or higher in a related field is preferred. Experience in customer service or client relations, preferably in a social services or healthcare environment. Strong verbal and written communication skills. Demonstrated ability to handle difficult conversations and solve problems effectively. Excellent organizational skills and attention to detail. Proficiency in Microsoft Office Suite and familiarity with CRM software. Empathy and a strong commitment to client satisfaction. Ability to work collaboratively in a team environment and independently as required. Benefits ♥️What's in It for You? 16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do. Paid Time Off and Paid Sick Time Employee Recognition Program Employee Assistance Program Referral Program, get extra rewards for referring your friends to work with Acumen! Paid Parental Leave Be a part of a mission driven culture where you can make a real impact Medical, Dental & Vision coverage 401(k) with company match Voluntary benefits, including Pet Insurance 💭What Do You Think? Are You Ready to Make a Difference in Someone's Life Every Single Day? Apply today and be part of a team that values compassion, accountability, and purpose. Let's make self-direction more personal, together .

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues. Ability to execute in a fast paced, high demand, metric driven call center environment. Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy. Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers. Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information. Knowledge, understanding and experience of internet, mobile, and social media technology. Job Expectations: Must be able to attend full duration of required classroom training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Training Schedule: Classroom training will be for 8 weeks, Monday-Friday, 8:30 am - 5:00 pm. Work schedule after classroom training will be provided prior to start date. We're open 24 hours, 7 days a week. Your regular work schedule will be based on business need and will include working a weekend day and some holidays. Job Location: 2150 W Pinnacle Peak Road, Phoenix, AZ 85027 Posting End Date: 12 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Details US AZ STL 001 Chandler AZ Office - Chandler, AZ US GA VCS 001 Woodstock GA Office - Woodstock, GA; US NC NWS 001 Charlotte NC Office - Charlotte, NC; US OH EPR 001 Mason OH Office - Mason, OH; US TN IIQ 001 Knoxville TN Office - Knoxville, TN; US TX RSM 001 Plano TX Office - Plano, TX; US UT WRT 001 Sandy UT Office - Sandy, UTDescription About Inhabit Inhabit operates a unique collective of PropTech products serving the residential and short-term rental industries. Our industry leading ecosystems bring strategic value to deliver transformative software solutions and services to the industries we serve. As a strategic SaaS provider, we believe that property and short-term rental management companies should have the opportunity to choose the platforms that best support their business goals and that they should be able to benefit from the innovative offerings across our ecosystems. To learn more, visit Inhabit.com. About Streamline Vacation Rental Software We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc. If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place. Job Description As a Client Onboarding Specialist - Accounting, you will be responsible for coaching new clients during their onboarding to correctly set up of their taxes, fees, trust accounting information and coach them on how to use their Streamline system effectively to stay in Trust. You will also be responsible for conducting research, performing routine calculations, general ledger reviews to identify discrepancies and opportunities and communicate these accordingly. We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly. Functions and Responsibilities Attend and participate in the onboarding and transition of new clients Train new clients virtually to set up and use all aspects of their accounting via the system Identify misplaced and invalid data and determine a plan for correction Train clients on proper way to complete bank reconciliations Work in the ticketing system to track and respond to requests promptly Build and maintain relationships with clients by providing exceptional customer service Exhibit proven ability to multitask and work under pressure Troubleshoot client issues as they may arise with client accounting set up Write and update accounting related articles on our knowledge base to provide both; internal, and external education & improvement initiatives Analyze and document clients' questions and concerns; determine when escalations are required and ensure they are sent to appropriate team or manager Proactively work to identify at-risk accounting issues Qualifications Minimum Qualifications 2-4 years of experience in accounting/bookkeeping Bachelor's degree in accounting or comparable accounting experience Experience in the Property Management Industry highly recommended Experience in Excel, Word, Zoom or other video calling tools Knowledge of Trust Accounting or relevant highly recommended Successful experience in delivering excellent customer service Time management and organizational skills Quick learner, detail oriented, and collaborative friendly team player Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm Happy, friendly and approachable individual Type Full Time, Hybrid Location Chandler, AZ (primary). Applicants in the following locations will be considered: Atlanta GA, Mason OH, Dallas TX, Knoxville TN, North Carolina. We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday. Benefits Include Competitive Pay Health Insurance: Medical, Dental, Vision and Prescription Plans Health Savings Accounts Flexible Spending Account Dependent Flexible Spending Account Critical Illness Accident Retirement Savings Plan (401K) with discretionary company match Short and Long Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. #Inhabithires

Become a Part of Something Big! Our mission at the Keys to Change campus is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. We offer a dynamic work environment where your ideas and critical thinking skills will be valued and your contributions will directly influence the lives of those in need. We are looking for individuals who are ready to be part of something bigger than themselves, who want to challenge the status quo. At Keys to Change, your work will matter, your voice will be heard, and together, we will transform lives and strengthen communities Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule. Summary: The Client Engagement Rep position will join our Supportive Services team in their efforts to engage clients in ending their homelessness as quickly as possible. This position will provide direct service to individuals who utilize Keys to Change, by way of outreach and engagement, to connect individuals to needed daily campus amenities, services, and resources needed to assist in ending their homelessness. Essential Functions Provide accurate and comprehensive information to clients both on campus and additional housing locations. Provide a high level of Customer Service Maintain organized and clean work area Monitor and maintain Day room under Social Distancing processes COVID Distancing Shelter overnight - shifts Assist in Shower Monitoring usage for clients Participate in rotations of shift responsibilities (day room, greeter stations, check in tables, shower monitoring, shelter overnight setup and take down). Keep up on inventory needs during opening and closing shifts at front desk (sanitation needs, hygiene products, client information forms and appointment update with case managers). Follow all policies and procedures for employees at Keys to Change Engage clients with a welcoming and positive attitude as they navigate the campus for needed services, (food, shelter, showers, housing, etc.,). Required Functional Abilities: Written and verbal communication skills (Spanish a plus). Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts. Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment. Valid Driver's License/Clean 3-year MVR Mobility sufficient to conduct regular duties within a normal campus environment. Ability to lift up to 20 pounds in order to safely manage office supplies and equipment. Minimum Qualifications: Must be over the age of 18 and have a high school diploma or equivalent; a minimum of 1 year customer service experience, social services or Human Services. Knowledge of homeless resources and the ability to work with individuals with diverse needs. Demonstrates a sensitivity to cultural diversity, and differing lifestyles. Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast-paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.

Neeley Law is Arizona's leading consumer bankruptcy firm -- known for giving people the second chance they deserve. Clients often come to us during some of the hardest moments in their lives, and we meet them with compassion, clarity, and hope. We're looking for a Client Engagement Specialist (non-attorney sales role) to be the first point of contact for new clients. You'll conduct part of the initial consultation, help prospective clients understand the bankruptcy process, and work with an attorney to guide them to take the next step by retaining our firm for a Chapter 7 or Chapter 13 case. This is more than just sales. Take a look at our reviews to see the impact we have. Conduct part of initial phone and in-person consultations with prospective clients Listen to clients' stories with empathy, identify their needs, and explain the process clearly (without giving legal advice) Educate prospects on how our firm can serve them Confidently guide clients through the decision to hire our firm (without being pushy) Track and follow up with leads in our CRM to ensure no opportunity slips through the cracks Coordinate with attorneys and paralegals to ensure a smooth onboarding Meet or exceed monthly retention goals Proven sales or client-facing experience (legal intake, financial services, or high-trust sales preferred) Excellent communication and active listening skills Ability to connect with people in emotional or stressful situations Organized, detail-oriented, and tech-savvy (comfortable with CRM tools) Self-motivated with a track record of meeting goals Bilingual in English/Spanish is a plus

This position contributes to the success of Sanctuary by maximizing rate and occupancy while maintaining the highest level of guest service standards with a focus on our superior standards, which displays a sense of pride in the Sanctuary Mission, Vision and Values JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive. * Ensures reservation calls are answered in a professional and timely manner. * Maximizes every opportunity to increase conversion by closing the sale. * Follows through on reservation calls with confirmations letters and brochure requests. * Promotes seasonal packages and promotions. * Applies NAVIS reservation sales concepts and strategies to maintain compliance of lead management. * Accurately tracks reservation calls utilizing NAVIS call center software and daily phone sheets. * Ensures reservation details including special requests are accurately entered into the property management system. * Maintains accurate and updated guest profile information. * Works closely with various departments to maximize guest satisfaction. * Applies knowledge of resort product, services, and facilities. * Adheres to strict communication standards at all times due to constant phone contact. * Performs additional duties as requested by the management team. JOB REQUIREMENTS The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. * Good telephone voice and excellent/professional communication skills required. * Ability to maintain a pleasant disposition and work efficiently in a high stress work environment. * Must be an individual who is detailed and sales oriented. * Will be cross-trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational needs dictate. * Solid interpersonal skills and a positive attitude is a must. * Due to constant phone contact must have good hearing/speaking ability to respond to guest needs quickly. QUALIFICATIONS Education High School Diploma/G.E.D. Equivalent Related Work Experience Hotel/resort reservation or front desk experience preferred. Customer service & sales experience preferred. Computer experience required.

DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support. CALL CENTER SPECIALIST- CHILD ABUSE AND NEGLECT HOTLINE JOB LOCATION: This office is located in downtown Phoenix. POSTING DETAILS: Current shifts available are 3rd shift only, requires working weekends to support our team during peak demand times. Please note that Monday to Friday positions are not available. Thursday-Sunday 9:15 PM -7:45AM; Tuesday, Thursday-Saturday 9:15 PM -7:45AM (both shifts with +10% rate differential); State mandatory hands on training, which is M-F 8:30- 5pm regardless of shift hired for, includes: classroom training, shadowing and mentoring. This hands on training lasts approximately 6 weeks. Once hands on training is successfully completed the new hire will be informed when they can start their permanent shift. Grade 17; Open Until Filled; Applications Reviewed Daily WHO ARE WE? At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day. Becoming a Hotline Specialist can be a life-changing event! If you have a passion to help children in need, DCS is the place for you. Together we can make a difference through service! Step Increases Hotline Specialists are eligible for incremental pay increases as follows: Upon successful completion of the Arizona Department of Child Safety, 22 week CORE training program $22.59/hour One year of Arizona Department of Child Safety Specialist service $24.11/hour Two years of Arizona Department of Child Safety Specialist service $25.96/hour Three years of Arizona Department of Child Safety Specialist service $27.66/hour If you're good at what you do, you can work anywhere. If you're the best at what you do, come work at DCS! WHAT DOES A CALL CENTER SPECIALIST DO? The essential job functions for a DCS Specialist - Intake require processing calls and written concerns of alleged child abuse and neglect which include, but are not limited to, the following: Screen concerns of alleged child abuse and neglect. Conduct comprehensive phone interviews, information gathering and research. Determine if concerns meet statutory criteria as a DCS Report for investigation. Write qualitative narratives. Perform detailed data entry. Respond to the needs of the public in a professional manner free of judgment or bias. Utilize a laptop or desktop computer, the department's computer system, and call center applications. Adhere to scheduled shift, breaks and lunch times. Complete all data entry and finalization of work prior to leaving for the day. Input non-abuse correspondence regarding children currently in the custody of DCS, and other general inquires. Cross-report criminal offenses to law enforcement; Cross-report to other state or local agencies that have investigative or licensing authority when DCS does not; Cross-report to other state, tribal or county child protection agencies when DCS does not have statutory authority. When business needs exist, work in excess of 40 hours, which may include days, nights, weekends, and holidays. WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL? Knowledge of: Federal and State child protection laws; normal child development stages; potential effects of cultural differences on parenting; impacts of substance abuse, mental health, domestic violence, and poverty on families; roles and responsibilities of courts, law enforcement, hospitals, schools, mental health agencies, and other entities that serve children and families; physical and behavioral indicators of abuse, and neglect; conflict resolution techniques; statewide community resources; Microsoft Office Suite - Outlook, Word, PowerPoint, and Teams and call center applications. Skill in: Active listening; Demonstrating sensitivity to others' needs, perspectives, experiences, and cultures; Making crucial time sensitive decisions independently and with accuracy; Using technology with high proficiency; Typing at least 45 words per minute; Critical thinking and reasoning; Adapting interview techniques based on the caller's needs; Responding calmly and effectively during high stress situations. Ability to: Work on-site in a busy call center environment handling emotionally stressful matters; understand DCS policies, procedures, standards, and practices; manage conflicting priorities under time constraints and high workloads; recognize indicators of abuse, and neglect; communicate effectively; perform phone interviews while simultaneously inputting documentation into the department's management information system; be thorough, precise and accurate when completing work; Write clear, intelligible, and professional narratives; and respond to the needs of the public in a professional manner free of judgment or bias. WHAT ARE THE REQUIREMENTS FOR THE CALL CENTER SPECIALIST? Bachelor's or Master's degree must be earned from an institution accredited by an agency recognized by the U.S. Department of Education. Applicants that are recommended for hire will be required to provide the awarded/conferred transcripts to confirm the degree. Candidates with degrees from outside the United States must submit a credential evaluation from a recognized evaluation service; one year of social service or behavioral health preferred. Department of Public Safety Level One Fingerprint Clearance Card During the first 22 weeks of employment required in person training in Midtown Phoenix involving overnight stays, if necessary, every other week. Selected candidates must be able to pass a written exam, background investigation and DCS Central Registry check. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). THE STATE OF ARIZONA OFFERS GREAT BENEFITS AND PERKS! WE OFFER: • Paid sick leave • Paid annual leave • Ten paid holidays per calendar year • Health, dental and vision insurance • Flexible Spending Account • Health Savings Account • Arizona State Retirement System Savings (ASRS) • Employee and Dependent Life insurance • Long-term and short-term disability insurance • Deferred compensation plans • Wellness incentive program • Employee discount program for higher education, products and services • Education Savings - AZ529 • Employee Assistance Program Bi-Lingual Stipend DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments. For a complete list of benefits provided by The State of Arizona, please visit our benefits page RETIREMENT: Positions in this classification participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously). CONTACT US: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************ or by email at *************. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at ************ or by email at ********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ******************** Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. Job Description As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that: • Responds to call center customer retention calls for all Cox residential services and product lines. • Identifies and resolves customer issues. • Exercises creative negotiation skills to motivate customers to continue using Cox services. • Offers additional or upgraded services, while providing a quality customer experience. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. • Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred • Experience in telecommunications industry. Additional Information All your information will be kept confidential according to EEO guidelines. APPLY AT: ************************************************** (JOB CODE 142435)

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues. Ability to execute in a fast paced, high demand, metric driven call center environment. Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy. Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers. Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information. Knowledge, understanding and experience of internet, mobile, and social media technology. Job Expectations: Must be able to attend full duration of required classroom training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Training Schedule: Classroom training will be for 8 weeks, Monday-Friday, 8:30 am - 5:00 pm. Work schedule after classroom training will be provided prior to start date. We're open 24 hours, 7 days a week. Your regular work schedule will be based on business need and will include working a weekend day and some holidays. Job Location: 2150 W Pinnacle Peak Road, Phoenix, AZ 85027 Posting End Date: 12 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role: Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Chandler, AZ. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with immediate team, as well as internal and external customers Fulfill additional duties upon request Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Call center customer service experience in the financial services industry Prior work exposure within auto operations Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted Training Schedule: Training hours are Monday through Friday, from 7:00 AM to 4:00 PM Training is expected to be 6 weeks, but may vary Training will be held onsite at the posted work location: 2850 S Price Rd - Building E - Chandler, AZ 85286 Work Schedule: Hybrid work schedule with alternate weeks in-office Department hours are Monday through Friday, from 7:00 AM to 9:00 PM Specific work hours will be assigned prior to the end of training Rotating Saturday shift, from 7:00 AM to 4:30 PM Shift pay differential may apply Posted Location: 2850 S Price Rd Building E - Chandler, AZ 85286 @RWF22 Posting End Date: 12 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.