Customer Experience Manager
Customer service specialist job in Alpharetta, GA
Job Title: Customer Experience Manager
Job Country: United States (US)
Here at Avanos Medical, we passionately believe in three things:
Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.
Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit ***************
Essential Duties and Responsibilities:
The Avanos Customer Service Leadership Team is accountable for ensuring customers receive world-class service with every interaction. Through collaboration, we turn good ideas into great outcomes.
As Customer Experience Manager, you will lead a growing team of Customer Experience Analysts focused on enhancing the end-to-end customer and patient journey. This role serves as a unifying leader across multiple customer touchpoints, overseeing escalations from outsourced teams, driving performance through data, and removing friction from the customer experience.
With a dual focus on operational excellence and customer-centric strategy, this individual will build structure, define metrics, and execute process improvements that drive accountability, efficiency, and an exceptional customer experience.
This person is a Strategic Leader, Problem Solver, and Customer Advocate.
As a
Strategic Leader
, this individual connects daily operations to long-term vision. They anticipate future needs, translate strategy into executable plans, and align team priorities with broader organizational goals. With a strong grasp of the customer journey, this leader turns insights into action, guiding their team to proactively shape and elevate the customer experience.
As a
Problem Solver
, this leader empowers their team to dig beyond symptoms to identify and eliminate root causes. They apply structured thinking to resolve complex challenges, balancing urgency with long-term sustainability. Leveraging collaboration across functions, they drive continuous improvement while maintaining focus on service excellence and the voice of the customer.
As a
Customer Advocate
, this individual champions the customer's perspective across the organization. They lead with empathy and clarity, ensuring that internal processes and decisions reflect customer needs. Through coaching and direct engagement, they guide their team to resolve escalations with compassion and precision, always striving to reduce customer effort and build trust.
Key Responsibilities:
Team Leadership & Development
Lead, coach, and develop a team of Customer Experience Analysts who serve as escalation points for both commercial and patient service operations.
Establish performance standards, define measurable goals, and ensure team alignment with department KPIs and strategic objectives.
Foster a culture of collaboration, ownership, and customer-first problem solving.
Customer Experience Strategy
Define the short- and long-term vision for customer experience excellence within the Service Center and Patient Care channels.
Drive consistency in the way customer issues are escalated, diagnosed, resolved, and analyzed.
Champion a proactive experience model by identifying root causes and implementing scalable improvements.
Cross-Functional Influence
Collaborate with key stakeholders across Sales, Planning, Marketing, Distribution, IT, and Compliance to advocate for the voice of the customer.
Participate in strategic corporate initiatives such as product launches, acquisitions, and system enhancements.
Support continuous improvement by embedding feedback loops and customer insights into internal planning.
Operational Excellence
Develop and monitor real-time metrics for customer effort, NPS, and issue resolution.
Use analytics and dashboards to identify patterns in escalations, uncover inefficiencies, and drive performance improvements.
Ensure alignment with quality control standards, compliance (HIPAA, FDA, PCI), and standard operating procedures.
Escalation & Issue Resolution
Serve as the final escalation point for high-impact customer issues requiring cross-functional coordination or executive visibility.
Guide Analysts in conducting thorough investigations and delivering timely, empathetic resolutions.
Manage complex order-to-cash (SAP) and customer relationship (Salesforce.com) cases with precision and urgency.
Innovation & Change Leadership
Lead the evolution of the Customer Experience Analyst function and team structure.
Design and implement playbooks, escalation matrices, and communication protocols.
Drive the adoption of new tools, technologies, and reporting structures to improve customer touchpoints.
Your qualifications
Required:
Bachelor's degree or equivalent relevant experience.
7+ years of progressive customer service or experience leadership, with at least 3 years managing direct reports.
Proven success in driving customer satisfaction initiatives and managing escalations at scale.
Strong knowledge of SAP (Order-to-Cash), Salesforce.com (Service Cloud), and customer experience metrics.
Preferred:
Background in medical devices, healthcare delivery, or patient-centric service environments.
Experience managing a team supporting both domestic and international customers.
Familiarity with HIPAA, FDA, and healthcare compliance regulations.
Experience designing workflows or leading CRM/ERP transformation initiatives.
Certification in Customer Experience (e.g., CCXP) or Lean Six Sigma is a plus.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Salary Range:
The anticipated average base pay range for this position is $104,000.00 - $121,000.00. In addition, this role is eligible for an attractive incentive compensation program and benefits.
Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here
Join us at Avanos
Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.
Make your career count
Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.
Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.
Avanos also offers the following:
benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
Customs Entry Agent
Customer service specialist job in Atlanta, GA
YOUR ROLE
Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy.
WHAT ARE YOU GOING TO DO?
Receives import files to clear through Customs
Ensure import clearance files are compliant with US Customs regulations
Resolve and Communicate clearance issues with internal team members and with customers
Prioritize shipments based on ETA or other factors
Process customs bonds as needed
Process steel licenses as needed
Communicate entry release
Ensure each file is invoiced correctly
Help identify areas that need improvement
Assist with new customer implementation
Stays up to date with current regulations with US Customs
WHAT ARE WE LOOKING FOR?
Education and Experience:
2-5 years of processing customs entries
CHB License is a plus
Skills:
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Extensive excel experience with Adobe PDF knowledge is a plus
Fluent in English, both written and oral
Characteristics:
Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis.
Organizational and time management skills.
Self-starter, sense of urgency, communication.
Customer focused.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
Customer Care Representative
Customer service specialist job in Suwanee, GA
are 11:00 AM to 8:00 PM, after the training period is completed.
About Us
A career-defining opportunity
Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter.
Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion.
Job Summary
As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.
Essential Duties and Responsibilities
Provide professional, friendly customer assistance and resolve inquiries or complaints.
Process customer orders and quotes accurately and on time.
Proactively communicate order status, lead times, and delays to customers.
Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.
Handle returns, generate RMAs, and process corrective orders when needed.
Collaborate with internal teams, including production and shipping, to meet customer needs.
Support sales teams by assisting with customer requests and providing updates.
Identify opportunities to upsell or offer additional products to customers.
Manage relationships with key customer accounts.
Maintain thorough knowledge of company products, policies, and procedures.
Benefits We Offer
Medical insurance
Dental insurance
Vision insurance
Tuition assistance
Disability insurance
Competitive 401(k) with 100% employer match up to a 6% contribution
Gym membership reimbursement
Generous number of paid time off (PTO) days
A family-like atmosphere where your voice is heard
A sense of accomplishment in your daily work
Opportunities for promotions and career growth
What You Need to Be Successful
Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications
Preferred - High Competency with customer service inquiries
Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field
Preferred - 5 years experience in customer service, sales, and/or marketing
Preferred - 2 years experience with ERP software
We Are an Equal Opportunity Employer
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Retirement Services Specialist
Customer service specialist job in Atlanta, GA
Associate Consultant - Implementation Data Specialist
Atlanta, GA
The role of Associate Consultant - Implementation Data Specialist is responsible for the participant data received from a prior service provider for Non-Qualified Deferred Compensation (NQDC) plans transitioning to our VPAS BPA record keeping system. The Data Specialist works closely with our Implementation Specialist during the life cycle of a plan conversion. The key functions of the Data Specialist role are to review and evaluate participant data records for plan conversions, map the data to the appropriate plan structure, build the data load files for the participants and their corresponding elections, and partner with the Implementation Specialist to load the files to the newly converted plan. This role is involved in conversion calls with our client and the Plan Sponsor to better understand plan provisions.
Responsibilities:
Review and decipher prior service provider's participant data for NQDC plans.
Structure the data into categories based on Legal Plan Document (LPD) provisions, including current, grand-fathered, and amended LPD provisions.
Building data load files based on the VPAS BPA load schemas.
Account for all corresponding participant elections.
Outline and document all missing participant elections with detail.
Document all outlying data or participant elections that do not conform to LPD, amendments, etc.
Loading data files to the respective plan setup on VPAS BPA.
Resolve any data loading errors to ensure compliance with 409A.
Perform quality checks and reconciliation between prior service provider's data and the data loaded to VPAS BPA.
Read, comprehend, and extract retirement plan provisions from the plan's Legal Plan Document.
Partner with and attend weekly (or as scheduled) Underwriting calls with the client to discuss plan provisions for potential new business.
Participate in the collaborative plan handoff meeting and explain how the data was parsed and loaded.
Identify opportunities to streamline existing processes
Provide consultative services/recommendations on best practices.
Adhere to agreed-upon timeline to meet deadlines, while being flexible to changes to project timelines.
Strong sense of ownership and accountability
Meet client deliverable timeframes
Adhere to Service Level Agreements as they pertain to Underwriting, Plan Implementations, and Plan Conversions
.
Self-Starter / Motivator
Qualifications:
Basic
Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Minimum 6 years of experience related to the job description.
Preferred
Three (3) to four (4) years of experience in the functional area of Implementation, underwriting, and data conversion for NQDC, 403(b), 457(f) and 457(b) plans.
Two (2) to three (3) years of experience in a client-facing role.
Three (3) years of experience with plan processing and administration, preferably NQDC and/or Defined Contribution plans.
Strong written and verbal communication skills
Strong analytical skills
Excellent organizational and follow through skills
High level of sensitivity to service and quality
In-depth understanding of NQDC plan processing and administration under 409A.
Must have a strong aptitude to learn the McCamish Systems VPAS BPA recordkeeping system.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
About Us
Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/
Customer Service Representative
Customer service specialist job in Marietta, GA
Duration: 26 Weeks, contract to hire
Shift Details: Monday - Friday: 8:00 a.m.-5:00 p.m. *Saturday Flexibility if needed.
Pay Rate: $17.50/hr
JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
RESPONSIBILITIES
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
QUALIFICATIONS
At a minimum, you'll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
Member Growth and Engagement Specialist
Customer service specialist job in Atlanta, GA
Created in 1933, the Georgia Municipal Association (GMA) is the only state organization that represents municipal governments in Georgia. GMA currently represents all 538 cities in Georgia. Based in Atlanta, GMA is a voluntary, non-profit organization that provides legislative advocacy, educational, employee benefit, and technical consulting services to its members.
About the Role
The purpose of this full-time position is to support the Risk Management and Employee Benefits Services (RMEBS) department by driving the growth, visibility, and impact of member engagement initiatives. The Member Growth and Engagement Specialist will manage events from concept to completion, lead targeted outreach that expands participation, and produce high-quality marketing and communication materials that promote RMEBS programs. This position plays an essential role in increasing member involvement, strengthening long-term relationships, and ensuring that all engagement efforts reflect the professionalism and value of GMA's services.
Responsibilities
Support the development and execution of member engagement strategies designed to strengthen relationships, increase participation, and drive program growth.
Assist in collecting, analyzing, and reporting member engagement metrics, participation data, and feedback trends to inform strategy and decision-making.
Coordinate all aspects of RMEBS events, workshops, and programs, including logistics, catering, registration, materials preparation, and on-site support.
Manage event timelines, budgets, vendor communications, and travel logistics to ensure seamless program delivery and successful execution.
Create, design, and distribute promotional materials and marketing collateral, including graphics and digital content for email campaigns, social media, and internal communication channels.
Oversee registration processes and attendance tracking, including event follow-up, post-event surveys, and the compilation of evaluation reports.
Maintain consistent branding across all event and marketing materials in accordance with GMA standards.
Provide administrative, operational, and project support to the RMEBS team as required.
Qualifications
Bachelor's degree in Communications, Marketing, Public Relations, Event Management, or a related field. One to three years of experience in event coordination, marketing, or member engagement (internship experience may apply). Experience with email marketing platforms (e.g., Constant Contact, Mailchimp) and social media management tools preferred. Valid Georgia driver's license required.
Customer Service Representative
Customer service specialist job in Marietta, GA
We are seeking experienced Customer Service Representatives to join our team in a hybrid capacity based in Atlanta. This role is ideal for professionals with strong call center backgrounds who excel in high-volume environments and consistently deliver a polished, customer-focused experience.
Responsibilities
• Handle 80-100 inbound calls per day in a high-volume call center environment
• Deliver professional, articulate, and effective customer service
• Resolve customer inquiries accurately and efficiently while maintaining a positive experience
• Collaborate with peers and leadership to improve processes and overall service delivery
Requirements
• 3+ years of call center experience in a fast-paced, high-volume environment
• Proven customer service skills with excellent communication and professionalism
• Ability to manage high call volumes while maintaining quality interactions
Nice to Have
• Bachelor's degree strongly preferred (candidates with less experience may be considered with a degree)
• Insurance industry experience is a plus, but not required
Customer Service Associate
Customer service specialist job in Conyers, GA
As a Customer Service Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with Customer Service, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and Customer Service to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customer service and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
Seasonal Retail At Your Service Associate, North Point
Customer service specialist job in Alpharetta, GA
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy's service standards.
This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You'll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.
This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.
How our At Your Service Colleagues spend their day
Every day starts with a positive example . As an At Your Service Colleagues (AYS), you come in energized and ready to make an impact - wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas is clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - so you're prepared to support the team and engage customers confidently.
In the At Your Service area, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick-up experience is friction-free
You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .
Who You Are
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues
Be comfortable communicating and collaborating with customers and colleagues
Meeting daily sales goal challenges
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
You can handle electronic devices with no problem
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here .
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Customer Success Consultant, Scale
Customer service specialist job in Atlanta, GA
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit ****************
About the Team The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.
The Role The primary purpose of the Customer Success Consultant Scale is to provide proactive outbound engagements to our customers to help drive product adoption and success. This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders. This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach. This role communicates with both internal and external resources.
Location This position will be based from our Atlanta office and will be a hybrid position (2-3 days in office each week). Your Daily Adventures Will Include
Partner with CAEs to mitigate risk of customer churn or contraction
Partner with Technical Support when necessary to ensure customer questions and needs are met
Promote and drive customers to self-service options
Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform.
Develop and track effectiveness success of one-to-many engagements to inform future customer success strategy
Proactively monitor customer health to identify customers who may be at risk for churn or contraction
Perform other duties as assigned
Our Vision of You
2+ years of professional experience in a customer-facing role, preferably within a B2B environment
2+ years of experience in a customer success role
Previous experience working in a SaaS environment, preferred
Previous experience in a sales development role, preferred
Demonstrated knowledge and understanding of customer health, value, and retention metrics
Strong problem-solving skills
Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
Effective and strong presentation skills, especially in a one-to-many forum, both virtual and in person
Strong expectation management skills
Bachelor's degree in a related field, or the equivalent in work experience
$60,000 - $98,000 a year
The annual base salary range for this role is $60,000 - $98,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
#LI-LT1
Why You'll Love It Here
• Flexible time off • 401k to help you save for the future• Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work• Infertility/ assisted reproductive services benefit• Employee referral bonuses to encourage the addition of great new people to the team• Snacks and beverages in the Office, along with fun events to celebrate• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyCustomer Service Officer
Customer service specialist job in Sandy Springs, GA
Elevare Branding is a forward-thinking agency dedicated to elevating brands through innovative strategy, refined design, and exceptional execution. We partner with businesses looking to grow, transform, and stand out in competitive markets. Our team is built on creativity, collaboration, and a commitment to delivering high-quality solutions that make a lasting impact.
Job Description
We are looking for a highly motivated Customer Service Officer to serve as the first point of contact for our clients, ensuring a smooth, efficient, and professional experience. You will represent Elevare Branding with exceptional communication skills, attention to detail, and a proactive approach to resolving inquiries. This role plays a critical part in strengthening client relationships and supporting our company's mission of delivering premium service.
Responsibilities
Provide prompt, friendly, and accurate assistance to clients via phone and email.
Manage client inquiries, requests, and follow-ups with professionalism and reliability.
Maintain strong knowledge of our services to offer clear guidance and support.
Coordinate with internal teams to ensure timely delivery of client needs.
Document interactions and maintain organized client records.
Assist in improving customer service processes and overall customer experience.
Uphold the company's values and deliver outstanding service at all times.
Qualifications
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professional demeanor and client-focused mindset.
Ability to work independently and collaboratively.
Problem-solving attitude and attention to detail.
Basic computer and administrative skills.
Additional Information
Benefits
Competitive annual salary of $48,000 - $52,000.
Opportunities for professional growth and advancement within the company.
Supportive, collaborative, and positive work environment.
Skill-building and development opportunities.
Full-time position with long-term career potential.
AdTech Client Specialist
Customer service specialist job in Atlanta, GA
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
AdTech team operational and client account support.
Process and analyze usage reports from platform, agency and OEM contracts.
Support the development of a reporting repository for Media Performance projects.
Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
Coordinate with internal teams to ensure services are activated and running smoothly.
Act as main point of contact for questions or concerns from active clients and users.
Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
Data management skills (SQL or Access is nice to have)
Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
Experience being a process creator/innovator
Ability to ask relevant, thoughtful questions, take initiative, critical thinker
Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
Presentation skills: Ability to conduct professional presentations with various levels of leadership
Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
Campaign analytics background
Account management background
Digital automotive marketing experience
Accounting, billing and reporting knowledge
Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
Minimum of 3 years related work experience required
Digital marketing/agency experience required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
Auto-ApplyClient Experience Specialist
Customer service specialist job in Atlanta, GA
Job Details Atlanta GA - Atlanta, GA Full Time Day
If you thrive on making people feel welcome, keeping things running smoothly, and staying flexible to meet the needs of the day, join us as a Client Experience Specialist and be the heartbeat of our front desk and client interactions.
As a key member of the Client Services Team, the Client Experience Specialist (CES) plays a vital role in ensuring smooth office operations and delivering exceptional client experiences. Duties may include but are not limited to professionally answering and directing telephone calls, greeting, and seating our clients, scheduling meetings, maintaining calendars, assisting with general office tasks, collaborating with team members in preparing client reports, and serving as a trusted resource to assist employees, clients, and visitors. In addition, may oversee daily report and meeting packet workflow and process incoming check deposits, all while maintaining a positive attitude and client-centric approach with a keen eye for details.
For nearly 40 years, Savant Wealth Management has served as a trusted advisor to established individuals, families, and businesses seeking clarity and confidence in their financial lives. We are a fee-only, independent, fiduciary wealth management firm providing comprehensive guidance on investments, financial planning, tax and business consulting, estate planning, trust services, and family office support. At the heart of our firm is a culture of lifelong learning-one that values curiosity, continuous improvement, and helps our clients build their ideal futures. If you want to be part of a culture that is defined by strong values - Savant is right for you.
The Client Experience Specialist can expect to focus in the following areas:
Front Desk/Office Support
Serve as primary back-up to Receptionists and other Client Experience Specialists
Professionally answer and direct incoming telephone calls
Professionally greet and assist visitors in support of other team members
Ensure conference rooms and lobby areas meet Savant standards (stock necessary supplies, appropriate cleanliness and visually welcoming)
Execute opening and closing procedures for phones and doors.
Shredding of client documents as directed
Client Meeting Preparation
Prepare annual review meeting packets
Assist with beneficiary form updates
Schedule and organize meetings as requested by the CSAs or Regional Manager
Client Record/Document Scanning
Accurately scan and digitize vital client documents, ensuring quality of images, correct nomenclature, and adherence to regulatory and compliance procedures
Assist with scanning projects related to M&A partners, as needed
Assist with requests related to folder additions, quality control reviews, etc.
Client Portal Administration
Work as part of the MySavant Portal administrator team to create client portals and troubleshoot problems.
Administrative Support
Provide support to Client Services Associates.
Create Office Master Calendar.
Confirm next day appointments.
Process incoming checks across all custodians and review deposits prepared by other team members for accuracy prior to processing.
Utilize technology to perform a variety of tasks including navigating Salesforce for client information.
Process requests for client gifts.
Prepare and print materials for team and client use.
Open and sort incoming mail.
Prepare and process UPS shipments an order UPS supplies.
Assemble, print, and/or bind client reports for meetings or mailings.
Inventory office supplies, and order supplies as needed.
Assist in coordinating RSVPs, set up, and planning for all local client or team events.
Serve as a liaison with property management vendors for facilities issues.
Coordinate various projects as needed.
Maintain team approach by assisting and filling in for others when necessary.
Deliver superior client service-troubleshoot problems, schedule and organize meetings, serve as liaison between Advisor, CSA and client as needed.
Check conference rooms and lobby for cleanliness, which would include upkeep of common / shared office space areas.
Perform a variety of computer functions, including populating and maintaining appropriate client CRM documentation.
Administration and troubleshooting of Zoom presentations/meetings.
Perform other duties as requested.
A couple things to note about our Client Experience Specialist position:
This is a full-time hourly position working Monday - Friday 8:30am-5pm.
The role is fully in-person and located in our Atlanta, Georgia office.
The Client Experience Specialist position typically requires the following qualifications:
High School Diploma or equivalent
2-3 years proven success in an administrative support function, preferably in the financial industry.
Proficiency in Word, Excel, Outlook, and CRM software
Why Join Us?
Our Vision: Transform personal and financial dreams into goals and goals into reality.
Our Mission: To build one million ideal futures for our clients, our team, and the communities we serve.
We are a team with distinct backgrounds and diverse views.
We believe in collaboration, innovation, excellence, doing what's right, and helping our team to provide world class service.
Our culture is described through our corporate values of excellence, integrity, lifelong learning, respect, growth, and servant leadership. We are dedicated to living these values through our daily interactions with each other, our clients, and our communities.
The Perks:
At Savant, we are committed to supporting our employees' as well as investing in their well-being and growth. We take a market-based approach to compensation. The expected base salary range for this role nationally is $46,000 - $60,000. However, final base pay will be carefully determined based on several factors, including responsibilities, skills, relevant experience, geographic location, and market conditions. Additionally, this role may be eligible for other forms of compensation and benefits.
In addition to compensation. We also offer a benefits package designed to enhance both your personal and professional life. Below is an overview of our offering and the specific benefits available for this role can be discussed in detail during the hiring process.
Benefit Eligibility on Day One: Enjoy immediate access to a robust benefits package starting on your first day of employment.
Choice of Medical Plans: Select from two medical plans tailored to fit your needs.
Health & Wellness Accounts: Opt for a Health Savings Account (HSA) or Flexible Spending Account (FSA) to manage your healthcare expenses.
Flexible Dental Coverage: Choose between two dental plan options for optimal oral health.
Vision Insurance: Keep your eyes healthy with our vision insurance plan.
Company-Paid Life & AD&D Insurance: Feel secure with fully covered basic life insurance and accidental death & dismemberment benefits.
Company-Paid Disability Coverage: Rest easy knowing you're covered with both short-term and long-term disability plans.
401(k) with Company Match: Invest in your future with both Roth and Traditional 401(k) plans, featuring a per pay period company match.
Generous Paid Time Off: Benefit from PTO that increases with your years of service, at least 11 paid holidays each year, a paid day each year for your Savantiversary, and enjoy shorter work weeks with our Summer Hours.
Additional Leave and Time Off Benefits: Personal leave, parental leave, professional development paid time, and bereavement pay are just a few examples of how you will be supported with time off and other benefits during life's most critical moments.
Dress Code: Enjoy a “Dress for Your Day” approach to your style. We offer wardrobe flexibility based on office culture, client expectations, and your daily schedule.
Employee Recognition: Enjoy monetary awards through our recognition program.
Employee Assistance Program: Access support through our Employee Assistance Program whenever you need it.
Exclusive Discounts: Take advantage of various discount programs for additional savings.
Wellness Reimbursements: Get reimbursed for gym memberships and other wellness programs to stay fit and healthy.
Additional Perks: Get reimbursed for your warehouse club memberships and receive an allowance for Savant Swag.
Take your career to new heights, apply today!
All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the incumbent in this position. Any combination of equivalent education and work experience will be considered.
Savant Capital LLC, is an Equal Opportunity Employer.
Phlebotomist Specialist-Client Office
Customer service specialist job in Decatur, GA
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
* QUARTERLY INCENTIVE BONUS PROGRAM
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Work Schedule:
Monday-Friday 9:00am-6:00pm with 1-hour lunch break.
The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management.
Work Location: Decatur, GA
This position does not requires you to be fully vaccinated against COVID-19.
Job Responsibilities:
Perform blood collections by venipuncture and capillary techniques for all age groups.
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner.
Process billing information and collect payments when required.
Prepare all collected specimens for testing and analysis.
Maintain patient and specimen information logs.
Provide superior customer service to all patients.
Administrative and clerical duties as necessary
Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures,
Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner,
Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations,
Verifying or recording identity of patient or donor and converses with patient or donor.
Maintaining Refrigerator and Freezer temperatures.
Maintain a safe, secure, and healthy work environment,
Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures.
Travel to additional sites when needed.
Job Requirements:
High school diploma or equivalent
Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (1 years)
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation required
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyClient Experience Specialist
Customer service specialist job in Decatur, GA
Now is an exciting time to work and grow with the team at Home-Probe - join a company with a long track record of success and big growth plans!
You'll be building and expanding our relationships as you consult with home buyers, sellers, and real estate agents who call or email our office to inquire about our home inspection process and services. You'll educate them on the Home-Probe inspection experience, get them scheduled, and provide gold standard administrative support to our inspectors in the field.
Best of all, you'll leave everyday knowing you made a difference by creating an exceptional experience for everyone interacting with the company.
Who is Home-Probe?
Our team has fun working hard and prides itself on collaboration. Home-Probe's core mission is to create better careers. We do that by setting the gold standard in the home inspection experience as the “best inspection company in the world.”
Our folks put family first. We have to go to work and we do what we do for our families. We do it better than anyone else for their families.
Each person here has a “do it takes” work ethic, and we always do the right thing. We are all hungry for growth and our huge success comes from being remarkable every day.
What makes you a great fit?
We're looking for a person who is much like our company, has a track record of success in a B2B or real estate setting and a hunger for growth. The ideal candidate is:
Computer savvy including Microsoft Office proficiency
Conversational and engaging by phone, text and email
Closer in consultive sales (inbound calls)
Flexible and likes a fast-paced business
Reliable and committed to the team
Innovative with ideas to better our client experience
Competitive and results-oriented
Someone who sees the glass half full.
If you find satisfaction in being the one who aligns the stars and makes the magic happen, you'll soon be raving about your success with Home-Probe.
Must be mature and domestically secure. Ability to commute reliably to office location and work well in a smoke-free, professional environment is paramount.
When will you work?
Monday through Friday with some flexibility for occasional weekend shifts. Full time position (40 hours per week).
Where will you work?
Our office is in the heart of vibrant downtown Decatur and was recently renovated. This position reports to the office.
What's in it for you?
You'll work for a company that fosters innovation and encourages professional development. Some of the perks of joining our team include:
Competitive annual salary
Health insurance with generous company contributions
Retirement plan with match
PTO
Paid holidays
Paid parking
Auto-ApplyCustomer Relationship Executive
Customer service specialist job in Atlanta, GA
The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients.
Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits.
Contributions
Contributions
First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships.
This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities
Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships;
Works with capture resources to develop the overall win strategy and performs associated opportunity marketing;
Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers;
Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors;
Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items.
Qualifications
Specific qualifications of the ideal candidate include the following:
Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree
Minimum of 6 years experience in IT, preferably in business development or sales
Demonstrated experience in navigating Federal acquisitions processes successfully
Successful track record of identifying and closing opportunities
Strong organization, presentation and planning skills and experience
Excellent written/verbal communication skills
Ability to manage multiple priorities in a fast-paced, high growth environment
Candidate will reside within the Atlanta, GA area
PERSONAL STYLE
Self-motivated, confident and entrepreneurial.
Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action.
Intellectual strength, with a disruptive thought process and a unique perspective.
High moral values, confidence, humility, integrity
Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy.
Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals.
About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $175,000 to $200,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Department of State and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit *************************
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
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Auto-ApplyMember Service Representative II - Contact (Call) Center Rep
Customer service specialist job in Hapeville, GA
Seeking 2+ years' previous experience with a credit union, bank, or related financial institution assisting and supporting members (customers) with calls regarding banking transactions, questions about bank accounts, opening accounts, online banking services, and MORE! Must have an excellent member service (customer service) attitude and the ability to navigate technology in a fast-paced environment. We provide excellent training and an opportunity to work in our state-of-the art HQ facility in Hapeville, GA!
Title: Member Service Representative II - Contact Center
Target Hiring Pay Range: Min-point: $18.98 per hour / Mid-point: $23.73 per hour
Position Status - Full Time non-exempt (Hourly)
Reports To: Reports to Branch Manager/Operations Manager
The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.
We believe great work is to be rewarded with great benefits. Our benefits include, but aren't limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.
Purpose : The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”
The Member Service Representative II (MSRII) proactively engages in providing quality-driven member services to existing and potential members of the Credit Union. This includes, but not limited to, engaging members in dialogue to ensure timely processing of payment and transfer services, open new accounts, ensuring that product recommendations are aligned with member needs, and build positive relationships with members and peers. Depending on their assignment, the MSRII from time to time may perform all or a portion of the tasks listed herein but all incumbents are expected to be proficient in each task over time.
Essential Duties and Responsibilities: Other duties may be assigned.
Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
I promise to be mindful of your time with fast, efficient, courteous, and friendly service.
I promise to demonstrate integrity in all my interactions.
I promise to always treat you with dignity and respect.
I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.
I promise to safeguard the security and confidential nature of your financial information.
I promise to greet you with a smile and thank you for your business when your transaction is completed.
I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
Provides service to members in a variety of settings including periodically being assigned to work at various APCU/CPCU locations due to long term absences, business needs, projects, or business continuity needs.
May serve as a lead teller
Processes a variety of member transactions including, but not limited to, visa payments, transfers, loan payments, deposits, U.S. Savings bond transactions, cash advances, etc.
May occasionally be required to complete transactions on a teller line or process pending online memberships or share applications submitted through the credit unions digital channels.
Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns.
Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can't be resolved by yourself.
Completes member relationship-building assignments, such as follow up calls, pre-determined member contact intervals, incentive announcements, and acknowledgement of important dates (birthdays, anniversaries, etc.).
Completes the opening of new member accounts and assist existing members with changes and updates on their accounts; Sets up share/loan allocations for accounts.
Engages in needs-based dialogue with members to fully understand the member's financial needs.
Recommends and positions credit union products and services that meet the member's needs.
Based on member needs, makes referrals to internal partners for product delivery
As required, completes outbound calls, and engages in member retention conversations.
As assigned, receives inbound calls in a call center environment and provides member services in accordance with all guidance, processes, and procedures of the call center.
Maintains up to date knowledge of all retail and account opening procedures; Follows all practices that have been put in place to mitigate fraudulent activity and unnecessary risks.
Maintains up to date product knowledge; has a full understanding of the features and benefits of the products and services offered by the credit union.
May be assigned to reactivate inactive or dormant accounts, engage in outbound audio or video calls to welcome new members to the credit union and engage in needs-based dialogue to suggest products or services based on the member's goals or segmentation.
As needed or required, maintain/balance branch vault, open or close branch, balance ATM, prepare and verify currency or coin orders/shipments, process night deposits, balance cash drawer.
Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Other duties as assigned.
Supervisory Responsibilities: No direct reports. If serving in a designated lead role, may manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners.
Qualification Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED Education and/or Experience:
Requires a level of knowledge normally gained with a high school diploma or equivalent
2 years transactional work experience in banking, financial services, or a credit union
10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software
PREFFERED Education and/or Experience:
An Associate's degree in Business Management, Business Administration, or related field of study or 2 years of additional specific work experience in lieu of degree
2 years specific member facing work experience within a Credit Union
Prior experience completing transactions in Symitar, and Meridian Link
Physical Job Requirements:
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds.
APCU Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. APCU Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.
Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check , and satisfactory proof of your right to work in the U.S.
Auto-ApplyCustomer Relations Specialist / Retail Administrator (Customer Care opportunity in Cartersville / Canton, GA; competitive pay and benefits; stability)
Customer service specialist job in Cartersville, GA
Are you looking for a growing, but stable company in which to build a career in the Cartersville / Canton, GA area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist at our growing, retail location in the Cartersville / Cassville, GA area. We are America's largest, independent propane company with more than 80 locations in 12 states. Due to our culture, these positions have very little turnover.
Our Customer Relations Specialists are the primary, first line of contact for our customers. They answer the phones, coordinate the daily closeout and deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling.
Key qualifications include:
High school diploma required; some college or earned degree helpful
Professional, friendly demeanor; enjoy helping people; comfort with recommending products and solutions
Ability to work regularly in a fast-paced, retail setting
Solid computer skills and the ability to learn new software
Reliable; solid work ethic
Desire to work M-F from 8-5 with limited overtime
Pass pre-employment background check, drug screening, and other pre-employment steps
*Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important.
Competitive pay will depend on prior experience. Excellent benefits including PTO, health insurance, 401k w match and bonus opportunities are included. Ongoing training and a solid company culture await you!
If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration.
Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted.
Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.
Licensed Insurance Customer Service
Customer service specialist job in Atlanta, GA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in College Park, GA. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Starting Salary $25,000 - $30,000
Bonus and Commissions
Paid Time Off (vacation and personal/sick days)
Health Insurance
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Call Center Operator
Customer service specialist job in Duluth, GA
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for all Shifts including nights and weekends.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience High school diploma or equivalent training and experience.One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred
Knowledge, Skills and Abilities: Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities: Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
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