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Customer success manager jobs in Cheektowaga, NY

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  • Customer Success Manager - Supply Chain SaaS

    Relex Solutions 3.8company rating

    Customer success manager job in Boston, NY

    Excellent opportunity for a committed Customer Success Manager to join our RELEX family in the EST time zone in the US! You'll join a diverse team who will help you succeed in your new role. This team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated expansion into North America. In this role you will help the team achieve this goal by building high quality customer relationships, leading KPI target discussions, improving NPS scores, and actively pursuing incremental SaaS from renewal, upsell, and cross sell opportunities to expand and evolve how robustly we serve our customers. Must live/work in either the CST or EST time zones Candidates must have an understanding of Retail supply chain and have experience working with or supporting one or more of the following areas; Demand planning, forecasting and replenishment Space planning & Assortment Category management and Merchandising Price and promo optimization Retail or CPG supply chain NOTE: The ideal candidate is comfortable working as a trusted advisor, providing strategic guidance and support to leaders. Additionally, you have commercial experience in SaaS, either as a provider or customer. This is essential to success in this role! Our Customer Operations team partners with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship-building skills and retail/supply chain knowledge are second to none. A dynamic team that embraces change and loves being part of our exciting tech atmosphere. Customer Success Manager, and this is some of what you'll be doing: Having your finger on the pulse of your customers operations and business strategy - measuring satisfaction, asking about challenges, and offering help when needed Working with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operations Monitoring customer's key performance metrics and taking the necessary actions to improve them Facilitating recurring steering meetings to align with customer's business-strategy and RELEX road map Working closely with Service Delivery Manager to plan and coordinate version upgrades Manage customers solution improvements and work directly with RELEX Value Development team Providing thought leadership, innovation, and having the confidence to challenge business strategy with your customers Primary escalation points for business operations, secondary for IT Administrative functions such as reporting and invoicing billable activities We're looking for: Minimum 2+ years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consultancy, Supply Chain Management, or Account Management role operating or supporting one of the key areas above 2+ years of commercial experience in SaaS, either as a provider or as a customer 4+ years of leadership experience in supply chain, pricing, and/or merchandising Experience in having full customer responsibility, developing customer accounts, managing development roadmaps, and actively pursuing cross sell and upsell opportunities Process and software solution experience in any of the following areas: Demand planning, forecasting and replenishment Space planning & Assortment Merchandising Retail or CPG Industry experience with retailers, preferably experience with Tier 1 retailer. Relevant Master's or Bachelor's degree with an excellent academic record in e.g., Industrial Management, Business Administration, Business Management, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Logistics, Supply Chain Management or Supply Chain Engineering What we consider as an advantage: Combination of Customer Success Management skills, IT Service Management skills and retail industry knowledge Able to influence business strategy and communicate effectively at all levels Able to understand customer's challenges from business and IT perspectives Able to independently develop customer accounts and create more value for our customers About RELEX: RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we're curious and passionate challenge-seekers creating the future of retail today. Being part of RELEX means being heard, feeling valued, and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We're creating and evolving our culture to welcome everyone and value every idea. RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $72k-111k yearly est. Auto-Apply 37d ago
  • Tax Services Manager - Financial Services Organization - Private Client Services, EDGE

    FP&A 4.3company rating

    Customer success manager job in Akron, NY

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace. The opportunity EY's FSO EDGE Private practice provides comprehensive and specialized tax assistance tailored to the unique needs of the high-net worth tax industry. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multi-billion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. In this role, you will work alongside our professionals who are knowledgeable and experienced with varied and specialized facets of high-net worth taxation. Your key responsibilities A Services Manager in FSO EDGE Private will be responsible for delivering and managing tax compliance and consulting work for clients. This will include managing various responsibilities, from technical planning and advising of clients that include private entities (including C-Corp, S-Corp and Partnerships) as well as high-profile individuals/families. That will make you a trusted advisor and role model for your clients and our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value. Responsibilities include Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables Ability to lead projects and work independently, with guidance in only the most complex situations Incumbent has specialized depth and/or breadth of expertise Manage communications with client tax liaisons, client trust administration teams and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting Support effective long-term relationships and manage workflow effectively with our clients Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors. Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations Provide effective leadership, formal and informal feedback, and coaching to team members Skills and attributes for success Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed Experience presenting in client conversations regarding complex or difficult topics Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations Ability to manage multiple work assignments, team members and deadlines simultaneously To qualify for the role you must have Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics Minimum of 5 years of experience in a professional services or tax services organization in the financial services industry Broad exposure to federal income taxation and exposure to state and local tax Proficient in the use of various tax and accounting technologies Excellent teaming, leadership, organizational, and verbal/written communication skills Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney What we look for We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
    $122.6k-212.8k yearly 60d+ ago
  • US Seasonal Tax-Financial Services Organization- Private Client Services-Manager

    EY 4.7company rating

    Customer success manager job in Buffalo, NY

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **FSO Seasonal Tax - Private Tax- Manager - Remote** **The opportunity** EY is currently seeking experienced seasonal tax professionals. You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, overtime eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams. Private Tax is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. **Your key responsibilities** + A strategic eye toward prioritizing when working on multiple complex projects + Influencing skills, and the confidence and curiosity to question existing processes + The ability to produce technical writing and research in a tax context + Experience performing high quality review of complex tax returns + Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance + Experience with federal and state personal and trust income tax + A thorough understanding of estate and wealth planning + Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables + Comfort with working remotely in a virtual team environment **To qualify for the role, you must have ** + Valid US Certified Public Accountant (CPA) license or active state bar membership + A bachelor's degree in accounting, finance, business, or a related discipline + A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps + Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail **Skills and attributes for success** **Ideally, you'll also have** + A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm **What we look for** We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + The salary range for this job in all geographic locations in the US is $90/hr to $120/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
    $90-120 hourly 15d ago
  • Client Success Executive

    Centivo 4.0company rating

    Customer success manager job in Buffalo, NY

    We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Summary of role: At Centivo, we're rebuilding health insurance the way it should be - affordable, predictable, and built around employers and their employees. As a Client Success Executive (CSE), you'll be the trusted partner guiding our clients through that journey - helping them see, feel, and share the value of Centivo's model every day. What You'll Do Own the client relationship. Serve as the strategic and day-to-day contact for your client portfolio, building deep, consultative partnerships with HR, Finance, and broker/consultant teams. Tell a compelling, data-driven story. Translate complex health, claims, and engagement data into meaningful insights that show progress, demonstrate value, and inspire confidence in Centivo's approach. Drive client growth and retention. Lead renewals and strategic planning conversations that highlight measurable outcomes, promote member engagement, and identify opportunities to expand Centivo's solutions across markets or populations. Guide a seamless client journey. Ensure a smooth transition from implementation to ongoing partnership, proactively anticipating client needs and aligning Centivo's capabilities to meet them. Be the client's voice inside Centivo. Collaborate cross-functionally with operations, analytics, and product teams to ensure we deliver with excellence and continuously enhance the client experience. Engage with brokers and consultants. Build trusted relationships that extend Centivo's reach and strengthen our position as a high-value, innovative partner. Champion continuous improvement. Bring forward ideas and feedback that help evolve our client success playbook and enhance how we serve clients every day. Who You Are An individual with demonstrated technical expertise in working with self-funded employers - including building compelling, data-driven financial narratives; analyzing stop-loss performance and renewal dynamics; and translating complex plan and network performance into clear, actionable insights. Deep understanding of value-based healthcare models and experience with high-performance network strategies. A relationship builder who earns trust through credibility, empathy, and results. A strategic communicator who can craft and deliver a story that connects data to business outcomes. A growth-oriented professional who thrives on helping clients achieve measurable success while deepening the partnership. A collaborative leader who enjoys working across teams to create solutions and deliver exceptional service. Education and Experience: Bachelor's degree or equivalent experience is required 10 years' experience as Client Success Executive (Account Management) in employer-sponsored health plans 5 years' experience working with self-funded accounts 5 years' experience working at a TPA or direct carrier Qualifications: Advanced knowledge of Microsoft Office products (Excel, Power Point, Word) Excellent oral and written communication; an ability to present information in a way that establishes rapport, persuades others, gains understanding. Business Acumen - A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function. Strong ability to work cross functionally and build consensus among stakeholders and cross-functional teams in a dynamic environment Work Location: · Remote · Access to Buffalo or NYC offices if local · 25% travel is expected Centivo Values: ● Resilient - This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don't give up. ● Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon. ● Positive - We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive. Who we are: Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com. Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.
    $133k-243k yearly est. Auto-Apply 56d ago
  • Customer Account Manager - T5124 Buffalo, NY

    Advance Stores Company

    Customer success manager job in Buffalo, NY

    What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity. Key Duties and Responsibilities Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts Implement new Commercial Sales programs, as well as support current programs Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc. Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc. Essential Job Skills Necessary for Success as a CAM Working knowledge of Advance products and services and the ability to market those products and services to meet customer need Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork Working knowledge of automotive systems and traditional automotive aftermarket Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals Use Microsoft software effectively (Word, Excel required - PowerPoint preferred) Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent Ability to review and analyze business reports, such as profit and loss statement (P&L) Think strategically, analyze issues and options, and effectively manage and facilitate change Ability to work an assortment of days, evenings, and weekends as needed Ability to travel overnight occasionally Prior Experiences that Set a CAM up for Success Proven sales track record with 3-5 years related selling experience. Education High School diploma or general education degree (GED) Associate's degree or equivalent from a two-year college or technical school preferred Certificates, Licenses, Registrations Must have a valid driver's license and be fleet safety certified. ASE certification preferred, but not required Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. Compensation Range 63,300.00 USD PER YEAR - 71,225.00 USD PER YEAR Benefits Information ************************************************ California Residents click below for Privacy Notice: ***************************************************
    $47k-81k yearly est. Auto-Apply 4d ago
  • Quality Customer Relations Manager

    Lactalis 4.4company rating

    Customer success manager job in Buffalo, NY

    Requirements Qualifications: Education & Experience · Bachelors degree or equivalent experience required; Masters degree is preferred; or equivalent experience to include a minimum of eight (8) years job related experience in the Food industry · 5+ years Management experience required · 5+ years related experience required · Experience in Dairy Industry required Skills/Abilities/Specialized Knowledge · Microsoft Office · Data warehouse Professional Certifications At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career. Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations Salary Description $70,000.00-$85,000.00
    $70k-85k yearly 23d ago
  • Customer Solutions Manager

    Peerless Inc. 4.4company rating

    Customer success manager job in Buffalo, NY

    About Us: At Peerless, were not just another manufacturing company - were a team on a mission to grow. Rooted in Buffalo, NY, weve built our reputation on technical expertise, responsiveness, and reliability. But were not stopping there. Were ready to take this company to the next level, and we need bold, driven leaders who want to be part of that transformation. If you thrive on solving problems, empowering teams, and creating customer experiences that build lasting trust, this is your opportunity to make a lasting impact. Were seeking a dynamic, motivated and strategic player to lead our quoting and customer solutions team. About You: Youre passionate about leading people, fixing problems at their root, and finding solutions that create win-wins for both customers and the company. You see the bigger picture: opportunities to make processes better, customers happier, and your team stronger. Youre energized by challenges, motivated by growth, and eager to take charge in shaping the future of a growing company. As our Customer Solutions Manager, you will lead and inspire the team that drives our quoting and order management processesthe beating heart of our customer experience. This is more than a management role; its a chance to empower people, build trust with customers, and spark change that moves the company forward. About The Job: Team Leadership & Growth: Lead, mentor, and inspire a team of 23 quoting and customer service specialists. Empower your team to think strategically, problem-solve quickly, and take ownership of their work. Support team development through training, process guidance, and cross-functional collaboration. Foster a culture of accountability, responsiveness, and continuous improvement. Quoting & Customer Solutions: Oversee all quoting activity with precision, urgency, and profitability in mind. Partner with engineering and production to ensure quotes are not just accurate but smart, efficient, and aligned with customer needs. Tackle complex requests and challenges head-on, ensuring customers feel supported every step of the way. Customer Relationship Excellence: Be the face and voice customers trust, being responsive, clear, and solutions-oriented. Manage expectations on orders and delivery timelines with transparency and professionalism. Turn challenges into opportunities to strengthen relationships and build loyalty. Driving Process & Company Growth: Look beyond the task at hand. You identify where processes can be sharper, faster, and smarter. Use data, customer insights, and team feedback to improve quoting speed, accuracy, and satisfaction. Play a key role in shaping pricing strategies and growth opportunities that position Peerless for long-term success. Qualifications and Experience: Bachelors Degree 3-5 years of experience in quoting, pricing, customer service, or order management, preferably in a manufacturing or industrial environment. 2+ years of leadership experience with a track record of motivating and growing a team. Strong technical and process mindset - understanding how quoting, pricing and production intersect. Exceptional communication skills, organizational abilities, attention to detail, and proactive thinking. Proficiency in ERP and CRM systems; ability to analyze and interpret data. High energy, initiative, and ownership - you dont wait to be told what to do; you make things happen. Salary: Annual Salary of 75k-90k; commensurate with experience. Competitive benefits, professional development, and the chance to grow alongside the company youre helping to build. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Why Join Us? This is more than a job, its a chance to lead change, shape growth, and be part of something bigger. Youll work in a collaborative, supportive environment where your voice matters, your ideas are heard, and your leadership directly impacts our success. At Peerless, we believe in equity, diversity, and inclusiveness. We welcome and encourage applicants of all backgrounds to apply. If youre ready to bring your passion, leadership, and drive to a growing company thats ready to evolvelets build the future together. Peerless is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff. Peerless is an Equal Opportunity employer. Minorities, women, and individuals with disabilities are encouraged to apply .
    $72k-124k yearly est. 9d ago
  • Client Manager

    Synergy It Solutions 4.2company rating

    Customer success manager job in Buffalo, NY

    At Synergy IT Solutions, we empower businesses through innovative technology and a culture of shared success. As an employee-owned company, our team is personally invested in delivering exceptional IT services-from managed solutions and cybersecurity to cloud infrastructure and digital transformation. We don't just support technology, we build partnerships, drive progress, and grow together with our clients and each other. Employee ownership is at the heart of who we are. Every team member is more than just an employee - they're an owner, a contributor, and a driver of our collective success. This shared commitment fuels our innovation, strengthens our collaboration, and empowers us to deliver exceptional solutions to our clients. When we each have a stake in the outcome, we bring our best to every challenge-and that's the power of ownership at Synergy. Interested in learning more? We are searching for a Buffalo, NY-based Client Manager who is passionate about technology and driven in helping companies discover their full potential. Our Client Managers are a critical part of Synergy's success! A successful candidate is one with 3-5 years of excellent relationship-building skills in a tech environment, proven success with C-suite clients, and willingness to learn and promote new technologies. You have experience with business reviews, demonstrating business value, and an eagerness to drive business growth. You are self-motivated, determined, organized, and focused. This unique opportunity works within a sales team which stretches from Ithaca to Syracuse, Rochester, and Buffalo. This team along with many other Synergy owners are here to help you in your continued success. If you enjoy challenges, focus on client success, and love the idea of an employee-owned company, share your resume with us. We look forward to connecting with you soon! Synergy's Benefits: Employee Stock Ownership Plan Health, Vision, & Dental Insurances Supplemental Insurances 401(k) Flexible schedules Paid Time Off Paid Sick Leave Floating & Observed Holidays Volunteer Time HSA (Health Savings Account) Life insurance Mileage/Travel Reimbursements Cell Phone Reimbursement Certification & Training Reimbursements Dog friendly workplace!
    $89k-128k yearly est. 60d+ ago
  • Manager, Client Services | SIU

    Sedgwick 4.4company rating

    Customer success manager job in Buffalo, NY

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Manager, Client Services | SIU **PRIMARY PURPOSE** : To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Performs client renewal and Client Service Instruction preparation for assigned clients. + Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports. + Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients. + Educates the client on loss data - drivers of cost impacting assigned programs. + Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction. + Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities. + Coordinates client contracts. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travel as required. **SUPERVISORY RESPONSIBILITIES** + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. + Provides support, guidance, leadership and motivation to promote maximum performance. **QUALIFICATIONS** **Education & Licensing** Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required. **Experience** Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative **OR** five (5) years adjuster experience including one (1) year in a supervisory capacity. **Skills & Knowledge** + Strong understanding in one of the following areas: workers compensation, liability and disability claims management + Strong understanding of client location coding parameters, banking methodology, and claims operating systems + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Excellent negotiation and facilitation skills + Ability to work in a team environment + Ability to handle conflict and confront challenging issues in a fast work environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is **$90,000 to $100,000** . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. **Always accepting applications.** The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
    $90k-100k yearly 42d ago
  • Client Services Manager

    The High Companies 4.6company rating

    Customer success manager job in Buffalo, NY

    At StructureCare, we don't just restore parking garages, we protect what supports everything else. As a national leader in parking structure engineering, repair, and maintenance, we've worked on more than 600 facilities of every construction type. Our approach is simple: Engineer smart solutions, prevent problems before they start, and always deliver what we promise, with no surprises. Behind every successful project is a team of problem-solvers, planners, and professionals who take pride in doing things right the first time. Looking to build a career with purpose and precision? Join StructureCare, where your work keeps everything standing. Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Buffalo market. StructureCare is a premier engineering and restoration company working to protect infrastructure investments throughout the United States. We believe in a strong connection between the engineering and implementation of a solution. The successful candidate will possess the following qualifications: * Bachelor's degree in Business Management/Administration, Engineering, Construction Management, or related field preferred. * 3 or more years in a Sales/Business Development * Excellent written and verbal communication skills * Technical aptitude and strong problem-solving skills * Working knowledge of the construction industry (preferred) * Willingness to be flexible in a fast-paced work environment * Driver's license and acceptable motor vehicle record required In this role you will be responsible for: * Develop and execute a strategic territory sales plan, including proactive prospecting, lead qualification, and closing new business to achieve revenue targets * Acting as the single point of contact for all long-term customer relationships * Monitoring and managing financial performance of all accounts within the assigned territory * Accountability for client deliverables * Communicating technical information and probable costs to key decision makers * Developing and presenting maintenance and repair solutions to clients based on budgetary allowances and inspection reports * Project set up * Developing proposals * Engaging in collaborative problem solving and decision making All relationship-driven professionals with strong business acumen are encouraged to apply for this exciting opportunity with a growing company. We are looking for an experienced relationship builder who demonstrates empathy and trustworthiness.
    $66k-96k yearly est. 35d ago
  • Client Relationship Manager

    Aither Health

    Customer success manager job in Amherst, NY

    Job Title: Client Relationship Manager Status: Exempt Why is this role important: The Client Relationship Manager at Aither Health is instrumental in driving client satisfaction, retention, and growth within our self\-funded client portfolio. This individual will be the primary point of contact post\-implementation, managing key client relationships to ensure high levels of service and operational effectiveness. The Client Relationship Manager position will work closely with clients, brokers, and internal teams to address and resolve operational issues, provide insights, and build a trusted partnership. Key Responsibilities: Client Engagement: Serve as the primary contact for clients, overseeing the implementation and ongoing management of the health plan solutions. Strategic Support: Lead strategic initiatives for the client's account, identifying cost\-saving solutions, and managing renewals and program updates. Collaboration: Work collaboratively with brokers, vendors, and internal departments (such as claims, eligibility, and provider relations) to ensure seamless client service. Process Improvement: Develop and maintain efficient processes for documentation, including Administrative Service Agreements (ASAs), Business Associate Agreements (BAAs), and Summary Plan Descriptions (SPDs). Data Management: Ensure accuracy in all account\-related documentation, utilizing CRM systems to maintain client records and monitor service activities. Project Oversight: Manage the transition from implementation to ongoing account management, ensuring all client requirements are met and supported throughout the lifecycle. Reporting and Analysis: Provide clients with analytics and reports on plan performance, assisting them in making informed business decisions. Issue Resolution: Lead efforts to quickly address client inquiries and concerns, collaborating with cross\-functional teams to maintain a high level of client satisfaction. Qualifications: Education: Bachelor's degree preferred; relevant experience may be considered instead of a degree. Experience: Minimum of 3 years in account management or client service, ideally within a self\-funded health plan environment. Skills: Strong communication skills, capable of clearly conveying information to diverse audiences. Excellent organizational and problem\-solving skills, with a proven ability to manage multiple projects. Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint, as well as CRM systems. Ability to maintain confidentiality and handle sensitive information professionally. Other Requirements: Ability to travel as needed. Willingness to work outside standard hours as necessary to meet client needs. Requirements Qualifications: Education: Bachelor's degree preferred; relevant experience may be considered instead of a degree. Experience: Minimum of 3 years in account management or client service, ideally within a self\-funded health plan environment. Skills: Strong communication skills, capable of clearly conveying information to diverse audiences. Excellent organizational and problem\-solving skills, with a proven ability to manage multiple projects. Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint, as well as CRM systems. Ability to maintain confidentiality and handle sensitive information professionally. Other Requirements: Ability to travel as needed. Willingness to work outside standard hours as necessary to meet client needs. Working Conditions:. Work is primarily hybrid. Compensation Range: $60,000\-$80,000 BenefitsBenefits Medical, Dental, Vision, PTO\/SICK time, 401K, long and short term disability. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"693240516","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Health Care"},{"field Label":"Work Experience","uitype":2,"value":"4\-5 years"},{"field Label":"Salary","uitype":1,"value":"$60,000 \- $80,000\/annually"},{"field Label":"City","uitype":1,"value":"Amherst"},{"field Label":"State\/Province","uitype":1,"value":"New York"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"14228"}],"header Name":"Client Relationship Manager","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********02523003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********05557001","FontSize":"15","google IndexUrl":"https:\/\/aitherhealth.zohorecruit.com\/recruit\/ViewJob.na?digest=cx.D7MryLgvMUKsE58MG2Cb4xGzPu4o7ACnLXMVUCQI\-&embedsource=Google","location":"Amherst","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $60k-80k yearly 60d+ ago
  • US Seasonal Tax-Financial Services Organization- Private Client Services-Manager

    EY Studio+ Nederland

    Customer success manager job in Akron, NY

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. FSO Seasonal Tax - Private Tax- Manager - Remote The opportunity EY is currently seeking experienced seasonal tax professionals. You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, overtime eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams. Private Tax is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. Your key responsibilities A strategic eye toward prioritizing when working on multiple complex projects Influencing skills, and the confidence and curiosity to question existing processes The ability to produce technical writing and research in a tax context Experience performing high quality review of complex tax returns Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance Experience with federal and state personal and trust income tax A thorough understanding of estate and wealth planning Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables Comfort with working remotely in a virtual team environment To qualify for the role, you must have Valid US Certified Public Accountant (CPA) license or active state bar membership A bachelor's degree in accounting, finance, business, or a related discipline A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail Skills and attributes for success Ideally, you'll also have A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm What we look for We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. The salary range for this job in all geographic locations in the US is $90/hr to $120/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
    $71k-109k yearly est. 12d ago
  • Strategic Account Manager - Education

    Ronco 3.7company rating

    Customer success manager job in Buffalo, NY

    Are you outgoing and enjoy meeting new people? Do you like technology and enjoy helping people solve problems? What if you could help people unlock their organization's potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional opportunity with a dynamic company? If so, we may have the perfect job for you. Ronco is seeking a talented Strategic Account Manager to support our Education Vertical in Buffalo, NY. In this role, you will be responsible for cultivating and growing the market segment while qualifying and closing sales opportunities related to our education and corporate customers. Accountabilities Include: Generate new customers within the assigned territory. Service and expand the business of the existing customer base. Present technology solutions to customers in professional environments. Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team. Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team. Respond to RFI's, RFQ's, and RFP's. Understand and interpret construction project specifications. Develop and maintain strong product and industry knowledge, recognizing local industry trends. Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs. Develop and maintain professional relationships with manufacturer representatives. Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts. Requirements for Success: Bachelor's degree or equivalent relevant work experience. Minimum of 2 years of B2B sales experience. Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery. Ability to exercise the highest level of integrity and professional business acumen. Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual. Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating. Excellent written and verbal communication skills to effectively express ideas and information. Ability to thrive both independently and in a team environment. A high level of commitment to customer satisfaction. Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions. Ability to follow policies, processes and procedures. Effective use of Microsoft 365 suite of products. Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Maintain a clean driving record. Why Choose Us: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today! The expected salary for this position ranges from $58,000.00 to $88,000.00 base pay per year plus significant, uncapped commission opportunity available. This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Ronco is a drug-free workplace. Employment is subject to passing a drug test. Ronco is an Equal Opportunity Employer.
    $58k-88k yearly 60d+ ago
  • Customer Service Manager

    Dev 4.2company rating

    Customer success manager job in Blasdell, NY

    Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job DescriptionSchedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am Age Requirement: Must be 18 years or older Location: Blasdell, NY Address: 3740 McKinley Pkwy. Pay: $21 - $22.50 / hour Job Posting: 12/09/2023 Job Posting End: 01/09/2024 Job ID:R0194690 We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you! What will I do? Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture Required Qualifications 1 or more years of work experience, preferably in customer service, or a college degree Computer skills Proven ability to multi-task and handle interruptions in a fast-paced environment Preferred Qualifications Experience leading a team Ability to quickly learn and adapt to new situations and subject matters At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $21-22.5 hourly 60d+ ago
  • Customer Account Manager - T5124 Buffalo, NY

    Advance Auto Parts 4.2company rating

    Customer success manager job in Blasdell, NY

    What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity. Key Duties and Responsibilities * Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts * Implement new Commercial Sales programs, as well as support current programs * Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc. * Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met * Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company * Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities * Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc. Essential Job Skills Necessary for Success as a CAM * Working knowledge of Advance products and services and the ability to market those products and services to meet customer need * Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork * Working knowledge of automotive systems and traditional automotive aftermarket * Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management * Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals * Use Microsoft software effectively (Word, Excel required - PowerPoint preferred) * Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent * Ability to review and analyze business reports, such as profit and loss statement (P&L) * Think strategically, analyze issues and options, and effectively manage and facilitate change * Ability to work an assortment of days, evenings, and weekends as needed * Ability to travel overnight occasionally Prior Experiences that Set a CAM up for Success * Proven sales track record with 3-5 years related selling experience. Education * High School diploma or general education degree (GED) * Associate's degree or equivalent from a two-year college or technical school preferred Certificates, Licenses, Registrations * Must have a valid driver's license and be fleet safety certified. * ASE certification preferred, but not required Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. Compensation Range 63,300.00 USD PER YEAR - 71,225.00 USD PER YEAR Benefits Information ************************************************ California Residents click below for Privacy Notice: ***************************************************
    $39k-47k yearly est. 3d ago
  • Tax - Business Tax Services - Private Tax - International Private Client - Manager

    EY 4.7company rating

    Customer success manager job in Buffalo, NY

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Manager -EY Private, International Private Client** As an EY Private Tax Manager, with a focus on cross border tax needs of high net worth individuals and their affiliated entities, you will apply your tax knowledge across a wide range of tax topics and processes, devising elegant outcomes to some of the most complex challenges around. You'll work with some of the world's most successful private clients and businesses, and in return you can expect an incredible range of projects and responsibilities that will support your career growth. **The opportunity** EY Private is a growing practice within the organization, and you'll see that growth reflected in your career. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. **Your key responsibilities** Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include high-profile individuals of extremely high net worth, and expectations to match. That will make you a trusted advisor and role model for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value. **Skills and attributes for success** + Apply rules related to controlled foreign corporations and passive foreign investment companies onto tax returns + Application of foreign tax treaties and foreign tax credits + Prepare form 1040, 1041 and 1065 and significant experience preparing or advising on domestic income and transfer tax and/or U.S. international informational returns (Forms 5471, 8858, 8865, 1040, 1041, 1065, 3520, 3520A) + Team members with a compliance focus: prepare or review US federal and state tax returns for high net worth individual US citizens living abroad, US residents holding non US assets, or foreign nationals holding US assets. This role includes the preparation and review of the foreign info reporting requirements for cross border tax compliance such as foreign corporations, foreign partnerships, foreign disregarded entities and foreign trusts. Experience with relevant tax processing programs, and application of AI to data optimization and return process are essential skills. + Team members with an advisory focus: + Design pre-immigration tax plans + Classification of trusts for US tax purposes, and review of forms 3520 + Assist with US exit planning + FIRPTA + Form the US tax piece of multi-jurisdictional inheritance/succession, including the use of trusts, both domestic and foreign + Identifying foreign reporting obligations + Prepare tax memorandums and opinions + Translating complex data from a range of sources into client-ready insights and deliverables + Support our Private practice with relevant tax analysis and address new trends/market opportunities. + Work closely with rotators from our domestic teams, individuals on rotation from foreign affiliated firms, and our global deployment services team + Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service + Communicating complex tax issues to non-tax professionals and clients + Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge + An appreciation of world affairs, cultures and protecting financial security. **To qualify for the role you must have** + A bachelor's degree in a related field, supported by significant tax and a CPA certification or membership in The Bar; Minimum of 5 years of work experience in professional services or professional tax organization + A thorough understanding of estate and wealth planning; as well as experience with federal and state personal and trust income tax + Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds + A thorough understanding of automated tax processing systems and laws within your area of technical professionalism + Experience managing budgets and projects **Ideally, you'll also have** + A proven record in high net-worth tax planning + A proven record in a professional services environment + Experience in coaching and mentoring junior colleagues + Executive presence and business development skills + Strong analytical skills and attention to detail + The ability to adapt your work style to work with both internal and client team members **What we look for** We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. **What working at EY offers** We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: + Support, coaching and feedback from some of the most engaging colleagues in the industry + Opportunities to develop new skills and progress your career + A network of overseas colleagues, and chances to relocate or take on overseas assignments + The freedom and flexibility to handle your role in a way that's right for you **About EY** As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. **If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.** **Build your legacy with us. Apply today.** EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $116,200 to $212,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $139,400 to $242,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
    $139.4k-242k yearly 23d ago
  • Quality Customer Relations Manager

    Lactalis American Group 4.4company rating

    Customer success manager job in Buffalo, NY

    Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, Président specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz. At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued. Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy. From your PASSION to ours Lactalis American Group, part of the Lactalis family of companies, is currently hiring a Quality Customer Relations Manager based in Buffalo, NY. The Quality Customer Relations Manager serves as the critical link between customers and the central quality function of LAG business. This role is responsible for managing product quality-related customer communications, resolving quality complaints efficiently, analyzing customer feedback, and ensuring that all quality standards meet both regulatory and customer expectations. This position will work cross-functionally with Regulatory, Legal, Production, Logistics, and Customer Service teams to ensure that product excellence is consistently delivered and customer trust is upheld. Additionally, the position will be responsible for overseeing the quality assurance process for both import and export operations, ensuring that products meet regulatory standards and customer specifications. This role includes managing the FSVP program, ensuring compliance with FDA regulations and import/export guidelines, as well as managing the Service Level Agreements (SLA) for export customers to guarantee timely and consistent delivery of high-quality goods. From your EXPERTISE to ours Key responsibilities for this position include: 1.Customer Quality Issue Management * Receive, log, and investigate product quality complaints from customers, distributors, and retail partners. * Coordinate internal investigations with Central QA, production, and supply chain teams to determine root cause. * Communicate findings and corrective actions clearly and promptly to customers. * Ensure closure of customer complaints within defined turnaround time (TAT) and maintain a high resolution rate. 2. Centralized Complaint Handling System * Maintain a centralized system for tracking, analyzing, and reporting all customer quality-related complaints. * Contribute to the monthly and quarterly reports on complaint trends, root causes, and recurring issues. * Monitor complaint metrics for the key customers, detect trends and drive improvement. * Manage the OSD&R flux with Logistics, Sales and Management Control 3. Quality Communication & Customer Assurance * Act as the main contact point for all product quality concerns raised by key customers or accounts. * Provide assurance to customers by explaining the company's quality policies, food safety standards, and certifications (FSSAI, ISO, HACCP, etc.). * Maintain Clients Portals up-to-date information about their products and quality position statements in their online portals to ensure transparency, compliance, and supply chain reliability. 4. Continuous Improvement & Preventive Action * Work with cross-functional teams to identify and implement preventive measures to reduce quality complaints. * Track performance of CAPAs and ensure learnings are integrated across production sites and customer-facing teams 5. FSVP (Foreign Supplier Verification Program) Management * Oversee the implementation and maintenance of the FSVP program in compliance with FDA regulations and the FSMA (Food Safety Modernization Act) for imported products. * Verify the safety and quality standards of foreign suppliers, including reviewing supplier certifications, and verifying that all imported goods meet the required food safety standards. * Maintain records of supplier evaluations, certifications, and audit findings in centralized databases. * Collaborate with the Import/Export teams and Regulatory teams to ensure that all imported products are properly labeled, documented, and comply with U.S. import regulations. * Stay updated on dairy industry standards, emerging regulatory changes, and best practices in quality management 6. Service Level Agreement (SLA) Management for Export Customers * Develop, monitor, and manage SLAs for export customers, ensuring timely delivery and product quality meets or exceeds customer expectations. * Coordinate with logistics, production, and customer service teams to ensure that SLAs for export shipments are consistently met, including order accuracy, delivery timelines, and quality control checks. * Manage any quality-related issues raised by export customers, working cross-functionally to resolve them efficiently and maintaining customer satisfaction. * Regularly review and report on SLA performance metrics (e.g., on-time delivery, defect rates, customer complaints) and recommend improvements to meet customer requirements and business objectives. Work Conditions * Extended hours may be necessary depending on the project needs. * Travel may be required infrequently * To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided. * To fulfill these responsibilities, a cell phone is required. * Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities. * This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy. * Demonstrate commitment to a safe working environment that promotes the health and well-being of all employees and that will further contribute to the Company's overall performance and success. Requirements Qualifications: Education & Experience * Bachelors degree or equivalent experience required; Masters degree is preferred; or equivalent experience to include a minimum of eight (8) years job related experience in the Food industry * 5+ years Management experience required * 5+ years related experience required * Experience in Dairy Industry required Skills/Abilities/Specialized Knowledge * Microsoft Office * Data warehouse Professional Certifications At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career. Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations Salary Description $70,000.00-$85,000.00
    $70k-85k yearly 22d ago
  • Customer Solutions Manager

    Peerless Inc. 4.4company rating

    Customer success manager job in Buffalo, NY

    About Us: At Peerless, we're not just another manufacturing company - we're a team on a mission to grow. Rooted in Buffalo, NY, we've built our reputation on technical expertise, responsiveness, and reliability. But we're not stopping there. We're ready to take this company to the next level, and we need bold, driven leaders who want to be part of that transformation. If you thrive on solving problems, empowering teams, and creating customer experiences that build lasting trust, this is your opportunity to make a lasting impact. We're seeking a dynamic, motivated and strategic player to lead our quoting and customer solutions team. About You: You're passionate about leading people, fixing problems at their root, and finding solutions that create win-wins for both customers and the company. You see the bigger picture: opportunities to make processes better, customers happier, and your team stronger. You're energized by challenges, motivated by growth, and eager to take charge in shaping the future of a growing company. As our Customer Solutions Manager, you will lead and inspire the team that drives our quoting and order management processes-the beating heart of our customer experience. This is more than a management role; it's a chance to empower people, build trust with customers, and spark change that moves the company forward. About The Job: Team Leadership & Growth: Lead, mentor, and inspire a team of 2-3 quoting and customer service specialists. Empower your team to think strategically, problem-solve quickly, and take ownership of their work. Support team development through training, process guidance, and cross-functional collaboration. Foster a culture of accountability, responsiveness, and continuous improvement. Quoting & Customer Solutions: Oversee all quoting activity with precision, urgency, and profitability in mind. Partner with engineering and production to ensure quotes are not just accurate but smart, efficient, and aligned with customer needs. Tackle complex requests and challenges head-on, ensuring customers feel supported every step of the way. Customer Relationship Excellence: Be the face and voice customers trust, being responsive, clear, and solutions-oriented. Manage expectations on orders and delivery timelines with transparency and professionalism. Turn challenges into opportunities to strengthen relationships and build loyalty. Driving Process & Company Growth: Look beyond the task at hand. You identify where processes can be sharper, faster, and smarter. Use data, customer insights, and team feedback to improve quoting speed, accuracy, and satisfaction. Play a key role in shaping pricing strategies and growth opportunities that position Peerless for long-term success. Qualifications and Experience: Bachelor's Degree 3-5 years of experience in quoting, pricing, customer service, or order management, preferably in a manufacturing or industrial environment. 2+ years of leadership experience with a track record of motivating and growing a team. Strong technical and process mindset - understanding how quoting, pricing and production intersect. Exceptional communication skills, organizational abilities, attention to detail, and proactive thinking. Proficiency in ERP and CRM systems; ability to analyze and interpret data. High energy, initiative, and ownership - you don't wait to be told what to do; you make things happen. Salary: Annual Salary of 75k-90k; commensurate with experience. Competitive benefits, professional development, and the chance to grow alongside the company you're helping to build. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Why Join Us? This is more than a job, it's a chance to lead change, shape growth, and be part of something bigger. You'll work in a collaborative, supportive environment where your voice matters, your ideas are heard, and your leadership directly impacts our success. At Peerless, we believe in equity, diversity, and inclusiveness. We welcome and encourage applicants of all backgrounds to apply. If you're ready to bring your passion, leadership, and drive to a growing company that's ready to evolve-let's build the future together. Peerless is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff. Peerless is an Equal Opportunity employer. Minorities, women, and individuals with disabilities are encouraged to apply .
    $72k-124k yearly est. 60d+ ago
  • Strategic Account Manager - Healthcare

    Ronco 3.7company rating

    Customer success manager job in Buffalo, NY

    Are you outgoing and enjoy meeting new people? Do you like technology and enjoy helping people solve problems? What if you could help people unlock their organization's potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional opportunity with a dynamic company? If so, we may have the perfect job for you. Ronco is seeking a talented Strategic Account Manager - Healthcare for our Buffalo territory who will create and execute sales in the healthcare market to include solutions for hospitals and long-term care facilities. You will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path. Accountabilities Include: Generate new customers within the assigned territory. Service and expand the business of the existing customer base. Present technology solutions to customers in professional environments. Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team. Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team. Respond to RFI's, RFQ's, and RFP's. Understand and interpret construction project specifications. Develop and maintain strong product and industry knowledge, recognizing local industry trends. Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs. Develop and maintain professional relationships with manufacturer representatives. Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts. Requirements for Success: Bachelor's degree or equivalent relevant work experience. Minimum of 2 years of B2B sales experience. Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery. Previous experience selling into C-Suite preferred. Ability to exercise the highest level of integrity and professional business acumen. Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual. Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating. Excellent written and verbal communication skills to effectively express ideas and information. Ability to thrive both independently and in a team environment. A high level of commitment to customer satisfaction. Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions. Ability to follow policies, processes and procedures. Effective use of Microsoft 365 suite of products. Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Maintain a clean driving record. Why Choose Us: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today! The expected salary for this position ranges from $58,000.00 to $88,000.00 base pay per year plus significant, uncapped commission opportunity available. This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Ronco is a drug-free workplace. Employment is subject to passing a drug test. Ronco is an Equal Opportunity Employer.
    $58k-88k yearly 60d+ ago
  • Customer Account Manager - T5124 Buffalo, NY

    Advance Auto Parts 4.2company rating

    Customer success manager job in Warsaw, NY

    What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity. Key Duties and Responsibilities * Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts * Implement new Commercial Sales programs, as well as support current programs * Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc. * Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met * Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company * Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities * Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc. Essential Job Skills Necessary for Success as a CAM * Working knowledge of Advance products and services and the ability to market those products and services to meet customer need * Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork * Working knowledge of automotive systems and traditional automotive aftermarket * Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management * Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals * Use Microsoft software effectively (Word, Excel required - PowerPoint preferred) * Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent * Ability to review and analyze business reports, such as profit and loss statement (P&L) * Think strategically, analyze issues and options, and effectively manage and facilitate change * Ability to work an assortment of days, evenings, and weekends as needed * Ability to travel overnight occasionally Prior Experiences that Set a CAM up for Success * Proven sales track record with 3-5 years related selling experience. Education * High School diploma or general education degree (GED) * Associate's degree or equivalent from a two-year college or technical school preferred Certificates, Licenses, Registrations * Must have a valid driver's license and be fleet safety certified. * ASE certification preferred, but not required Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. Compensation Range 63,300.00 USD PER YEAR - 71,225.00 USD PER YEAR Benefits Information ************************************************ California Residents click below for Privacy Notice: ***************************************************
    $39k-47k yearly est. 3d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Cheektowaga, NY?

The average customer success manager in Cheektowaga, NY earns between $58,000 and $136,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Cheektowaga, NY

$88,000
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