Customer success manager jobs in Clinton, MI

The Sr. Customer Service Manager is responsible for leading the inside customer experience within the business unit. Service as the subject matter expert in methods and strategies to sell products while providing high level customer service to present and potential customers. This role will help to ensure business targets are met through excellent telephone sales and customer service throughout their team and through development and management of key metrics. This individual will also develop their sales team on initiation of prospective calls and the establishment of an ongoing rapport with existing customers. Integrity, vision, professionalism and passion are key components of this position. Responsibilities Set the strategic direction for the BU customer service operations. Develop, improve and implement customer service strategies, policies, procedures and service standards to improve quality of service, productivity and profitability. Develop and track Team and Individual KPIs making necessary improvements. Lead connection with Outside Sales Team on customer RGAs and SIOP Track lost opportunities and develop corrective actions for strategic improvement Analyze and improve collection of various reports and statistical data to measure customer service performance. Train, monitor and partner with factory leaders to ensure they meet and maintain customer commitments Train and empower the customer service team in methods to cross-sell and up-sell. Handle complex and escalated customer service issues. Analyze inbound, unsolicited prospect calls and convert them into sales. Emphasize product/service features & benefits, quote prices, prepare sales order forms and/or reports. Appropriately communicate brand identity and corporate position. Establish and maintain Freight Policies Program alignment with Buying Groups that buy both PV and Industrial parts Serve as Customer Service Point of Contact for Industrial BU. Perform other duties as assigned. Minimum Qualifications Bachelor's degree in business, Logistics, or a related field preferred, or equivalent significant experience. Minimum of 10 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role. Proven experience as a Customer Service Manager in a manufacturing background. Strong expertise in call control, account development, and time management. Strategic thinker with demonstrated leadership capabilities. Excellent knowledge of management methods, techniques, and best practices. Strong understanding of sales principles, methods, and strategies. Advanced problem identification and objection resolution skills. Up-to-date awareness of industry trends and customer service applications. Ability to build and maintain lasting customer relationships. Exceptional verbal communication, presentation, and listening skills. Strong written communication and documentation abilities. Highly self-motivated, energetic, and enthusiastic.

All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Customer Success Manager! Reporting to the National Manager - Customer Success, the Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the ability to identify and promote improvements to customer technical services and systems. The CSM will spend an equal amount of their time ensuring customer satisfaction, developing opportunities to expand services and customer administrative compliance. Responsibilities Customer Satisfaction: * Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio. * Along with Technical Services Consultant, act as a primary contact for customer stakeholders throughout the customer relationship. * On behalf of the customer, be responsible to maintain awareness of service management performance, including timely resolution of incidents and delivery of projects & technical services. * Act as an escalation point for major incidents, assisting in the coordination of resolving parties, effective communication to stakeholders and post incident review. * Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio. * Be responsible to manage the customer feedback through survey tools and other forms of customer feedback to ensure continued customer satisfaction. * Responsible to acquire new business opportunities. Governance: * Be accountable to promote opportunities to continually improve standards for hardware, software and security in the customer's environment, ensuring the effective and efficient use of technology in enabling a customer's organization to achieve its goals. * Collaborate directly with the Technical Services Consultant to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement. * Be accountable to ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer's technical services and systems. Self-Management: * Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations. * Work collaboratively with other team members from different disciplines and backgrounds. * Implement better and/or innovative ways to meet goals or overcome obstacles. * Help to maintain a high level of customer focus within the team. * Build expertise in key technical, functional and professional skills. * Keep management informed and involved as issues develop. Qualifications * Requires at least a bachelor's degree, or its foreign equivalent, or equivalent combination of relevant education and experience. * 4+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business. * Ability to undertake the above responsibilities * A passion for Service Improvement in a Customer/Service Provider Relationship * Strong business development, negotiation, and influencing skills * Working knowledge of ITIL Service Lifecycle and IT Best Practices * Excellent organizational skills and strong ability to manage and prioritize and tasks and time efficiently for yourself and others * Excellent written and verbal communication skills * Excellent customer facing/customer service skills * Able to demonstrate a high degree of flexibility including shift and out of hours working * Able to manage sensitive and sometimes confidential information * Must be able to learn new concepts, applications and technologies quickly About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne " 20 années d'excellence, d'innovation et de résultats " tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI " A3 Line of the Year " 2021 et 2025 et " Most Colour Consistent A3 Brand " 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Customer Success Manager "Customer Success" is the lifeblood of our business. We make software applications that are intended to make the lives of our sales and customer-facing teams easier and more productive. We are only successful if our customers are successful. We are looking for people that want to help our customers apply our technology to their business processes and do so in a collaborative, helpful, and enjoyable way. The Customer Success Manager (CSM) is a primary point of contact for our customers. They onboard our customers, check in throughout the year, work to increase user adoption, and aim for high levels of customer satisfaction in order to have them be a customer-for-life. This position requires excellent customer service skills and technical aptitude in troubleshooting software applications. We are looking to add a self-starter who loves helping teams solve challenges and is not afraid to go the extra mile to improve their skill set. An interest in enterprise software-as-a-service (SaaS) solutions (namely Salesforce), an obsession with providing the ultimate customer experience and the desire to be part of a fast-paced environment will make you an excellent addition to the Ascent Cloud family. Responsibilities Onboard new customers (and sometimes prospects) by configuring their system and providing them with an understanding of how to administer the solutions they purchased. Act as a primary point of contact for signed customers as their dedicated CSM. Manage your customer portfolio year-round, providing guidance, working to improve adoption and managing the renewal process. Act as a liaison between the customer and our sales organization as it pertains to licensing, working closely with that customer's Account Executive. The right individual will define new responsibilities and grow within the organization. Handle support requests from prospective and current customers. Assist prospects and customers with installation and configuration. Support other customer-facing teams (customer success, account management, sales) with technical backup as needed. Facilitate support calls and screen-shares with clients. Act as liaison between the development team and our customers. Occasionally participate in trade shows (e.g. Dreamforce, local Salesforce events) as a company representative and attend on-site customer visits. Qualifications 2-4 years relevant work experience. Salesforce experience is a MUST. Customer Success or Account Management experience preferred. Collaborative and positive team player. Technical know-how and attention to detail are mandatory. Excellent phone and teleconferencing (e.g. Zoom) presence. Creative problem solver and robust critical thinking prowess. Ability to develop relationships with our customers. Strong sense of curiosity and willingness to learn new technical skills. Exceptional verbal and written communication skills. Excellent organizational and follow-through skills are mandatory. Excitement and interest in the Force.com platform and the AppExchange.

We are hiring a Senior Customer Success Manager to join our Life Sciences & Healthcare team at Clarivate. In this role, you will lead customer relationships and program advancement to ensure retention, growth, and exceptional customer experiences. By leveraging deep industry expertise and proven customer success experience, you will serve as a trusted advisor while driving best practices, mentoring team members, and implementing process improvements. This role is essential in elevating both customer outcomes and team capabilities to support sustainable business growth. About You - experience, education, skills, and accomplishments Bachelor's Degree or equivalent relevant work experience 7+ years of experience in a customer facing role It would be great if you also had... Experience working in the Healthcare/Life Science field Experience in a Business Development position Knowledge of the clinical research process What will you be doing in this role? Strategic Relationship Management: Build and deepen customer stakeholder relationships, serving as a trusted advisor to drive mutual long-term success. Customer Retention: Maximize customer retention through strategic relationship management and proactive value delivery. Customer Insights & Strategy: Analyze customer needs and usage patterns to develop strategic success plans that drive adoption and customer value realization. Cross-Functional Collaboration: Lead cross-functional initiatives to improve customer experience, working closely with Product, Sales, and Operations teams to drive organizational improvements. Growth Support: Drive expansion within accounts by identifying growth opportunities that align customer needs with product offerings. Strategic Leadership: Promote team excellence by championing customer success best practices, mentoring team members, and designing process improvements that elevate program effectiveness. Hours of Work Full Time, Permanent This is a hybrid position working 2 days a week in one of our US Clarivate offices You may be required to travel up to 25% to client sites as needed About the Team You will join a global Customer Success team of 9 people focused on the Life Sciences and Healthcare business at Clarivate. In addition to collaboration with our strategic pharma customers, this is a highly collaborative team partnering closely with our internal sales, product, and operations teams. You will report directly to the Director of Customer Success. Compensation - US Only The expected base salary for this position is a base salary of $100,000-120,000 USD per year with eligibility for bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors. In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more. #LI-Hybrid #LI-LP At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Job Description We are looking for a "Government Services Manager" otherwise known as a "Government Relations Manager" for our Principal Residence Exemption qualification audit program. The Michigan Principal Residence exemption is a property tax-related benefit for Michigan homeowners on their single primary residence. Annually, they use algorithms and software systems, Examiners review approximately 1.5 million exemptions for the Michigan Department of Treasury. Examiners are a critical component of this process. We are seeking individuals with strong deductive and logical reasoning skills, in conjunction with project management skills and the ability to manage large data sets. Critical thinking is necessary in this role, along with advanced technology skills. Teamwork is at the core of what we do; therefore, candidates must also have excellent communication skills and the ability to manage their teams to success. Communication skills include written and verbal forms, but also the ability to help others understand complex topics efficiently. Duties/Responsibilities: -Direct report to Director of Government Services. -Responsible for reviewing the work of call center staff. -Prepare work assignments for staff, including coordinating timelines of completion and tracking projects' due dates. -Assist in training new employees. -Assist with other duties requested by the Director. Requirements for Senior Manager Examiner: ● Candidates must possess, at minimum, a Michigan Certified Assessing Officer - MCAO (Level 2 or 3) assessment certification current in their annual re-certification. ● Candidate must possess at least 3-5 years of assessing experience. ● Candidate must possess at least 3-5 years of managerial experience. ● Above average experience using Google Workspace and Microsoft Office. ● Strong internet search skills. ● High-performing verbal and written communication skills. ● Aptitude towards organizational skills and a strong attention to detail. ● Critical thinking skills and good logical reasoning. ● Candidates must be able to pass a thorough background check. Pay and Benefits: Offers competitive salaries, a comprehensive benefits package, continuous training, and an environment that fosters work-life balance. Some highlights include: ● Medical benefits are up to 100% employer-paid. ● 401k program with a generous employer match. ● Profit sharing program. ● Generous PTO Package

Build your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary 15 days of vacation first year plus sick time & holidays Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one. Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle Check us out! What you will do The primary role of the Strategic Account Sales Manager will be creating business advantage and growing profits through a focus on strategic account management strategies and sales of Johnson Controls product and service offerings. You will make key decisions aimed at actualizing the Johnson Controls corporate mission to exceed the ever-increasing expectations of our customer. In managing Controls, Equipment and Mechanical Installation teams you will assign projects in a manner that optimizes resource utilization ensuring a culture of employee engagement that is safe, collaborative, and adaptable to change. How you will do it Manage the area business through the market teams in the sale, development, delivery, and performance assurance of JCI offerings to new and existing customers within their local, designated customer base. Analyze local markets and current business performance to ensure strategies are effective in meeting planned profits and recommend adjustments to the plan when necessary. Develop and deliver on long and short-term strategic objectives for profitability and growth; develop business plans and budgets. Works to grow vertical market sales. Understand the business environment within targeted markets, including growth trends, legislation, and competitors, drive cash flow through effective execution of payment terms, proactive billing and collections. Establish plan for staffing levels and take action to achieve optimum resource levels. Develop effective leaders and high-performance teams utilizing available training and development tools; builds a culture of performance management and individual accountability. Establish and maintain personal long-term relationships with strategically important customers to ensure customer satisfaction and secure new business with acceptable, profitable margin. Conduct regular business reviews to examine business performance; lead initiatives that drive improvement and proactive resolution of customer issues. Actively work to increase market penetration across JCI offerings by expanding the scope of work within existing projects and securing new projects. Adhere to all Johnson Controls and customer safety standards, demonstrating a high degree of safety awareness for all Johnson Controls employees and worksite-based subcontractors. Ensure compliance with Federal, State, and local legal requirements and operates the Area with the highest business ethics. What we look for Required BA degree in Engineering, Business or Marketing Eight years of management experience in the buildings controls industry Proven track record of success working in a matrix organization, dealing with conflict resolution and change management, achieving win-win results Must have excellent communication and written skills Demonstrated background dealing with customer service issues Time management, ability to prioritize effectively based on financial impact to the desired business goals Preferred MBA Ten years of management experience in the HVAC/buildings controls industry HIRING SALARY RANGE: $123,000 - 163,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** #LI - AD2 #LI - DS1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Company:Marsh McLennan AgencyDescription: Client Manager - Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Manager (CM) on the Employee Health & Benefits team, you'll actively manage a book of business to ensure each client's welfare benefit plan needs and goals are met. As a Client Manager, all work is initially closely reviewed with VP or SVPs / assigned Partners to ensure a high quality and timely work product which will eventually lead to significant independence. This position has the ability to work out of any of our Michigan offices in Grand Rapids, Livonia or Troy. Our future colleague. We'd love to meet you if your professional track record includes these skills: Bachelor's degree preferred. A degree in business, human resources, health care administration, communication or other related area is a plus. Minimum of 3-5 years experience in the welfare benefit plan industry is preferred, working for an employer, insurer/administrator or broker. Knowledge of group insurance (medical, dental, vision, life and disability products) desired. Effective relationship-building and public speaking skills and excellent verbal and written communication skills are required. Ability to use available resources and apply critical thinking skills to research regulatory issues and provide clear, concise and accurate information and guidance to clients. Must have the ability to work under pressure and multi-task. Must be able to work independently and be detailed, organized and resourceful, motivating others inside and outside of the firm to accomplish goals. Be professional in both appearance and manner. Experience in Microsoft Word, PowerPoint, and Outlook preferred. Experience with Publisher a plus. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: ********************** Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick: ************************************ ********************************** ******************************************************* Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAEHB #LI-Hybrid #MMAUMW

Job DescriptionClient Services Manager Job Definition In this role, you will oversee every aspect of the client experience, from being a part of the initial project team that creates and implements a new account, the day-to-day communication and interaction critical to the monitoring and oversight of a client's services, as well as the accurate and timely processing of monthly invoices. We enable our clients to profitably exceed customer expectations by taking on the complexity of their business and transforming it into a seamlessly orchestrated customer experience. To bring order to service orders, billing, payments, or customer care, your customers become ours. This role will include supporting customers directly as well as engaging technical resources to assist with technical/complex issues. The role requires a positive attitude, superlative communication skills, excellent command of the English language and the ability to work efficiently in a fast paced and potentially stressful environment. Additional Responsibilities Include Our Client Services Manager will be responsible for partnering with clients ensuring business objectives are met with the goal of increasing revenue & profit. Client management Manage overall client relationship; Build strong rapport with client and client's team Introduce initiatives and solutions that grow the client's revenue and profit Provide governance for contract adherence Set expectations and deliver results accordingly Instill strong business ethics and sense of urgency in a matrixed business environment Work collaboratively across all departments Oversee implementation of projects through closure and ensure client receives appropriate communication Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction Strategic Responsibilities Work closely with clients and peers to understand and anticipate their needs Think through and solve complex problems; proactively provide mitigation for future problems Understand and interpret market research, analysis, white papers and data to provide insights to clients to effect positive business changes Stay informed of current industry best practices; working with clients and internal cross-functional teams to apply best practices where appropriate Tactical Responsibilities Interpret and understand KPI's, contracts, and SLA's Demonstrate innovative thinking and strong problem-solving skills Serve as client advocate within the company as well as company advocate to client Must be able to fully set up customer information in OPACS/ERP Requirements Minimum of 2 years' experience using a case management system (Salesforce is preferred) Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment Strong demonstrated oversight for handling complex client issues 3PL is highly preferred working with premium brands Background with Continuous Improvement and Project Management is recommended Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook This position is onsite(Troy) Powered by JazzHR hJ7Sdc1zhL

Caregility (caregility.com) is a telehealth solution provider connecting care everywhere. Designated as the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud brings bedside care, virtual encounters, and AI capabilities together at the point of care. Doctors, nurses, and patients around the world rely on our intelligent telehealth edge devices and virtual nursing, observation, and engagement applications to enhance clinical insights, patient safety, and efficiency. Trusted by over 75 health systems, deployed in more than 1,000 hospitals, and supporting over 30,000 connected devices, Caregility is helping to transform healthcare delivery across inpatient and outpatient settings. Caregility is seeking a Strategic Account Manager in the Mid-West States. This is a Full-Time Exempt Role. The position will be remote, however travel will be required to potential clients, existing clients, trade shows, and to our headquarters in New Jersey, and other as required. Our ideal candidate would reside in one of the Mid-West States. The Strategic Account Manager will achieve maximum sales profitability, growth and account penetration within assigned accounts. The position is responsible and accountable for overall sales processes from initial contact and understanding client needs to the closure of the product/service delivery. The Strategic Account Manager promotes/sells/secures orders from existing and prospective customers through a relationship and solution based approach. The Strategic Account Manager must present existing products and services to current and prospective clients and is accountable for ensuring client requirements are understood and communicated to service teams within Caregility efficiently and effectively. Roles & Responsibilities * Generate revenue in assigned accounts in accordance with established quota. * Develop new sales leads and opportunities through various prospecting techniques. * Manage existing sales leads and opportunities within the assigned territory. * Develop responses for RFPs, RFI's, RFQ's, etc. * Generate demand for company service and solution offerings. * Manage the CRM to ensure information on all accounts and/or prospects is accurate and up to date. * Develop supportive relationships with partners to assist with sales opportunities. * Develop supportive relationships with other internal company organizations to ensure the facilitation and successful implementation of completed sales internally. * Responsible for knowledge of and adherence to all internal company policies and procedures. * Responsible for development of Master Service Agreements, Non-Disclosure and other agreements for company Services with Customer's Contract Offices. * Play a key role in the negotiations between company contracting office and the customers contracting offices. * Other duties as assigned. Skills & Abilities * Has proven contacts and relationships in the assigned healthcare region. * Proven prospecting and marketing skills to generate new business. * Familiar with hospital/health system contracting and compliance. * Ability to work independently. * Must also be able to participate and work well in a team environment. * Self-motivated person with the ability to close opportunities. * Ability to work on own initiative, driving new opportunities creation through self-managed programs. * Ability to sell complex technical solutions. * Must be highly organized. * Excellent written and oral communications skills. * Be able to cope with multiple projects under stringent deadlines. * Ability to effectively work with others. * Strong problem-solving skills. * Strong negotiating skills. * Ability to provide a high level of customer satisfaction. * Present a professional appearance at all times. Education & Qualifications * 5+ years of sales experience preferably in telehealth, virtual care, or clinical solutions. * 5+ years of experience in closing business. * Previous knowledge of selling into healthcare systems and hospitals. * Proven experience developing a sales territory and exceeding quota. * Proven experience in demand generation. * Understanding of the audio, video and web communications and collaboration environment. * Proficient in Microsoft Suite (Excel, Word, PowerPoint). Additional Requirements * Ability to lift 25 lbs. * Frequent sitting, standing, walking. * Domestic travel requiring multi-night stays within and at times outside the local work area. * Ability to travel. * Passport desirable. * Must be willing to complete background check and drug screen as required by current or future contracts. If you share our passion to make healthcare more connected, more efficient, and more personal, join us and you'll be rewarded with an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, marital status, gender, national origin, caste, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client's employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client's business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual meeting planning by completing pertinent portions of the report and conducting research. Retain and develop accounts by: Preparing and writing proposals, and providing quote comparisons. Performing program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting. Providing additional resources for the client as needed. Market renewal and new lines of coverage including: Creating coverage specifications. Analyzing quotes received from carriers. Negotiating with carriers. Creating and presenting the coverage analysis. Review policy coverage and identify cross-selling and additional revenue opportunities. Develop a thorough understanding of client business, their policies, practices and industries. Understand and guide clients through the initial objective setting process. Analyze data to draw conclusions and recommend findings to client. Respond to client needs and questions, making sound recommendations on a day-to-day basis. Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences. Ensure legislative, regulatory and technical developments are appropriately communicated to clients. Service clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements. Achieve a minimum rating of 90% from E&O Plus audits on all accounts. Functional understanding of EPIC and update accordingly. Ensures adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to client delivery. People Management and Relationship Skills Even though this position does not manage people, the Client Manager must be able to perform the following: Delegate appropriately and provide development opportunities for co-workers. Display professional, social and teamwork skills Work well within a team and possess a positive attitude Manage and meet expectations of co-workers and clients. Possess good oral and written communication skills both internally and externally. Productivity Participate in internal and external networking activities. Manage projects to meet deliverable deadlines and meet expectations. Remain up-to-date and current on all tasks. Possess awareness of firm's service capabilities to generate ideas and solutions for clients and cross selling opportunities. Minimum Education/Abilities/Skills Bachelor's Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate's or bachelor's degree is necessary. 3 - 5 years' employee benefits experience handling medium accounts at a high level of responsibility. Exhibits executive presence, and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers. Exercises sound judgment and exhibits a strong critical thought process to make good decisions, despite time constraints. Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude. Possesses strong oral and written communication skills; communicates effectively with clients and insurance companies. Possesses excellent organizational skills and strong financial analysis acumen. Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes. Exhibits solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders' needs and requests. Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant. Contribute to team efficiency by sharing knowledge and best practices. Proficient with Microsoft Office Products, including Excel and PowerPoint, are required. This position requires a high energy level and the ability to handle stress-related situations on a daily basis. Other Qualifications Certificates, Licenses, Registrations Required to Perform the Essential Job Functions Possess appropriate, jurisdictional licenses - Life and Health Who is Oswald? Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity. Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations. Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don't believe us? Ask your friends, colleagues, and mentors about Oswald. There's a reason Oswald has been named a Top Workplace for nine consecutive years. What you'll get... At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we'll help you achieve your goals. At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice. At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it. At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks. In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives. Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings. Paid time off annually and a sabbatical at every 10-year service anniversary. Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution) Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations Access to specialized leadership development programming designed to take your career to the next level. And so much more! To learn more about Oswald, our culture and everything we have to offer, visit us on LinkedIn. Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.

As the Client Manger, you will oversee the complete sales process, beginning with the initial client engagement all the way to closing the deal. You will also ensure seamless contract management through the completion of the entire project. Your technical insights will provide successful, industry-specific solutions for the clients' needs. Additionally, supporting existing customer relationships and cultivating new ones are equally important components of this role. This position offers a base salary with a competitive commission structure and generous benefits package. Essential Duties & Responsibilities Managing client relationships. Maintain customer relationships through regular contact, follow up reporting, and ensuring 100% customer satisfaction. Actively participate in, and frequently lead, meetings to learn client needs, challenges, and concerns. Design strategies that will support the clients' initiatives. Make recommendations based on client feedback / interest level. Use experience and critical thinking to anticipate clients' needs. Maintain customer database for assigned accounts and any new accounts. Establishing client relationships. Utilize various strategies (phone, email, social media, & industry conferences) in order to identify and qualify new sales opportunities. Develop win strategies for all opportunities. Actively participate in initial meetings with potential clients. Project Management Obtain and develop quotation specifications and detailed project scope. Ensure the scope is clearly defined and understood so the best value quote/solution is provided. Responsible for ensuring project is on time and deadlines are being met. Initiate and support Estimating throughout the quotation process by functioning as the liaison between the company and the customer. Provide sales info on profitability, costs, and probability of winning quotes. Collaborate with Project Management team in development of budgetary and baseline schedules for projects to ensure customer expectations can be met. Maintain and monitor booking forecast, set priorities, and follow up on all rough order of magnitude, budgetary, and firm fixed price quotes for assigned accounts. Administer the contract review process including scope, terms and conditions, pricing, and the competitive environment for each opportunity. Support customer projects, including change orders, from PO to final acceptance on the customer's floor. Actively participate and lead concept reviews and provide technical support. Skills & Qualifications Associate or bachelor's degree in marketing, business, or engineering discipline. 3+ years sales experience and a proven sales record. Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Teams. Sandler Sales Training (preferred, but not required). Hands-on experience with CRM platforms. A customer-oriented mindset. Ability to work well with others. Strong project management skills. Excellent communication, presentation, and negotiation skills. Interpersonal skills. Ability to build relationships with clients. Creativity and innovation skills. An organized approach to work. Attention to details. Patience. Problem-solving aptitude. Strong work ethic.

Quality * Ensure quality metrics are achieved and results communicated. * Create and execute improvement plans as required for sustained achievement. * Understands and communicates customer quality expectations to plant associates. * Ensures IATF compliance. * Facilitate the creation and/or implementation of new or changed quality procedures or guidelines. * Ensures all customer complaints are recorded and internal/external corrective actions are completed timely and to the satisfaction of the customer through effective root cause analysis and problem solving. Sales and Customer Interaction * Ensures customer satisfaction through quality and service performance as well as relationship development. * Ensures relationships developed for key plant customers and end-users. * Collaborates with HQ Sales Department for: * Customer communication and relationship development * Business development * Customer forecasts * Assists Operations Manager with business plan and growth requirements through development and execution of sales strategies. * Leads CSR Team to establish strong customer relationships through communication and delivery of quality and service beyond the customer expectations. * Understand customer requirements for quality and service performance metrics. * Develops and executes improvements plans as necessary. * Assists in problem solving of customer issues. * Understand customer business for internal forecasting and business development. * Communicates information to the appropriate associates to ensure alignment within our organization. * Quote/Price services in accordance with Account Manager/Operations Manager. * Reference Sales Department Flow Diagram. Productivity * Responsible for associate staffing, assignments, and scheduling of associates for the QCR department. * Ensures the accuracy of ERP (Genesis) customer specificiations and associate instructions to provide a seamless interaction between planning and production. * Reports plant capacity, current and forecasted, to Operations Manager. * Works with team to determine solutions for capacity information which is not aligned with normal plant operation and/or customer forecasts. Ensures production schedule is effective and efficient. Collaboration with Process Manager required. Continuous Improvement * Work together with local plant leadership to take responsibility of quality and improvement strategies in alignment with customer requirements and customer satisfaction. * Identify opportunities for modifying, automating, and streamlining processes and make business case recommendations based on analysis. * Continuously strives to increase customer satisfaction through improvements of key metrics which may include on-time delivery, carrier wait times, inventory management, and communication with key customers. * Works with Process Manager to increase plant efficiency and improve communication. * Develops and maintains policies and procedures for QCR Group focused on customer satisfaction and process efficiency; creates KPIs to maintain, track, and improve effectiveness of QCR Group. * Take a lead role in change initiatives; never satisfied and always looking to improve. * Develop metrics and reporting tools that can be used to measure effectiveness and efficiency of processes or systems * Ensures that good communication occurs from the production office to production floor OTHER DUTIES: * Key Relationships For Collaboration * All Associates * Sales Department * Interplant Peer Group * Shared Service Departments As Necessary

The Strategic Account Manager (SAM) position within STG Lane is responsible for developing business across an assigned group of key accounts that will contribute important growth and profit to the company. Primary responsibility is to leverage deep sales and industry expertise to develop sales strategies for other tobacco products (OTP) and accessories, including: cigars, Roll-Your-Own, filtered cigars, traditional and value pipe as well as rolling papers. The position is responsible for developing and fostering strong account relationships with retailer(s) and suppliers, both existing and new clients. Internally, the role will foster day-to-day contact with multiple functions across STG Lane support functions. Must be able to demonstrate, teach & share knowledge with both management and cross-functionals all while working under the scope of a customer-oriented attitude. * The ideal candidate will reside within an hour of one of the following cities: Boston, MA, Cincinnati, OH, Pittsburgh, PA, Charlotte, NC, Atlanta, GA or Nashville, TN PRINCIPAL ACCOUNTABILITIES: * Responsible for sales and administration activities within an assigned listing of retail chain headquarters. Assigned accounts are key market influencers within the assigned region(s), and afford significant opportunity to improve sales and financial contributions for STG brands * Utilize "Challenger / Persuasive" presentation techniques. To include pre-meeting planning, asking the right questions, maintaining control of the presentation, listening to customer, overcoming any objections, and closing the sale * Clearly understand and achieve product distribution objectives on identified products (new and existing) * Be a 'self-starter' and exhibit a sense of urgency in delivering results per company directives * Ability to understand and use data presented from Home Office (MSAi, Salesforce, etc.) * Develop account specific sales plans and create consistent route coverage to visit assigned accounts on a quarterly basis * Collaborate with National Sales Manager to ensure appropriate marketing and account penetration plans are in place to identify and monitor opportunities * Ability to gain appointments with Key Decision Makers in targeted key accounts * Facilitate the product ordering/receiving process with strong ability to influence and manage distributor inventory levels * Drive adult consumer portfolio awareness, consideration and trial through chain approved display presence and impact signage at retail * Complete both HQ and internal administration duties in an accurate and timely manner * Support/attend identified customer trade shows and/or events * Other duties and responsibilities as assigned KNOWLEDGE, SKILLS & EXPERIENCE: * Bachelor's degree required * MS Office (Outlook, Excel, Work & PPT) required * Previous experience preferred, specifically working in FMCPG manufacturer sales * Previous experience preferred with SalesForce.com (CRM) Requirements * Excellent communication skills, including presentations in group settings * Solid numerical aptitude with ability to collect, organize and analyze data and draw valid conclusions * Strategic thinker with strong business acumen * Effective negotiation and closing ability * Excellent problem solving skills * Able to work independently with responsibility, and be organized * Proficient with Microsoft applications; Outlook, Word, PowerPoint, Excel * Strong attention to detail * High energy level and enthusiastic * Strong attention to detail * Extensive travel ≤ 50% including overnights Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************

Truven Health Analytics delivers the answers that clients need to improve healthcare quality and access while reducing costs. We provide market-leading performance improvement built on data integrity and empirical truth. For more than 30 years, our insights and solutions have been providing hospitals and clinicians, employers and health plans, state and federal government agencies, life sciences firms, and policymakers the facts they need to make confident decisions that directly affect the health and well-being of people and organizations in the U.S. and around the world. Truven Health Analytics owns some of the most trusted brands in healthcare, such as MarketScan, 100 Top Hospitals, Advantage Suite, Micromedex, Simpler, ActionOI, Heartbeat Experts, and JWA. Truven Health has its principal offices in Ann Arbor, Mich.; Chicago; and Denver. For more information, please visit truvenhealth.com. Job Description POSITION SUMMARY The Client Executive, Payer Market will be responsible for a book of Payer clients, totaling revenue responsibilities of $8 - $10 million. The Client Executive will be responsible to meet revenue targets, through consultative selling as well as maintain strong client relationships and secure renewals. It is expected that this role will provide strategic leadership with client senior management and serve as the "trusted advisor" in proactively understanding client needs and enhancing Truven Health partnership with, and value to, each client. RESPONSIBILITIES Meet or exceed financial and business objectives including contract revenue, add-on revenue, and renewals, primarily through consultative selling. Develop client strategy based on customer's business, with the objective of solving business problems, and improving work flow efficiency, productivity, employee/member/constituent/ beneficiary health status improvement. Lead overall client relationship between client and Truven Health Demonstrate and document return and value on investment in Truven Health Establish strategy to expand client relationships through selling products and or services Provide leadership to client team in performing analytic and strategic consulting engagements to ensure that all deliverables provide clients with ROI and/or VOI Manage evolving client expectations, needs, and priorities at the C-suite Develop senior level client relationships, including C-Suite where appropriate Manage and monitor client satisfaction, and recommend appropriate strategies to continuously enhance client satisfaction. Create innovative products and services that address client business problems and share across Payer teams. When applicable, share best practices with other segments. Provide input into segment level strategy and operating plans Lead capabilities presentations for sales opportunities with both existing and new clients. Adhere to Payer Sales best practices and established processes and procedures, including Sales Response process and pricing approval processes. Manage and drive the sales funnel, sales reporting programs as well as other sales methodologies sponsored by the company. Support sales projects to capture larger business opportunities and maximize sales results through integrated offerings of products/services which cross business lines. Forecast sales funnel, activity and revenue achievement as required for sales staff and management team. Work with other sales leaders across Truven Health to establish, share and leverage best practices across all market segments. Qualifications MINIMUM QUALIFICATIONS Master's degree (e.g., MBA, MPHA) or equivalent education and experience 10+ years of experience in healthcare information consulting/systems, with client contact at senior levels and demonstrated business development skills Proven history of ability to capture the attention and respect of client senior management and the C-suite by providing new and useful ways of managing human capital and maximizing performance Current or prior responsibility must include revenue accountability of at least $5 million Superior understanding of both new business development and consulting methodology Superior presentation and communication skills Ability to work across the organization, including Product Development, Sales, and Product Support functions, as well as across Payer, to ensure that both current and future client needs are anticipated and met. Willingness to travel. Additional Information If you are QUALIFIED & INTERESTED, please APPLY directly on our website using the following link: ********************* We seek talented, qualified employees in all our operations regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Truven Health Analytics is an Equal Employment Opportunity/Affirmative Action Employer. According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2015 fiscal year (October 1, 2014-September 30, 2015). All your information will be kept confidential according to EEO guidelines.

The Client Manager is responsible for managing and growing client relationships within the NSF. This role focuses on supporting key accounts, identifying growth opportunities, and ensuring client satisfaction through effective communication and coordination. The Client Manager works closely with internal teams to deliver high-quality service and support business development initiatives. Bachelor's degree in Business, Science, or a related field 3-5 years of experience in client management, account coordination, or sales, preferably in TIC or technical services Strong interpersonal, communication, and organizational skills Proficiency in CRM systems and Microsoft Office Suite Ability to manage multiple priorities and collaborate across teams Willingness to travel Manage key accounts by serving as the primary client contact and ensuring consistent, high-quality service Develop client relationships through proactive engagement and tailored solutions that address client needs Coordinate stakeholder interactions to maintain alignment, satisfaction, and support service optimization Ensure customer satisfaction by tracking feedback and collaborating with internal teams for smooth delivery Support cross-selling efforts by identifying opportunities and aligning services with client goals Contribute to business planning by building account strategies and adjusting to meet performance targets Assist sales efforts through RFP participation, proposal development, and client business reviews Maintain CRM accuracy by documenting all client activities for effective reporting and forecasting #LI-TS1

Job Description We are seeking an individual to join our team of accountants to provide various bookkeeping and financial accounting services to our clients in various industries. Experience in financial statements, payroll, monthly reports, quarterly payroll tax returns, and journal entries, using QuickBooks, QuickBooks Online or other financial software. Customer service and strong communication skills are important, along with exceptional bookkeeping abilities. Currently, we are working in a hybrid remote and in-person environment. Our Culture AHP embraces a balance of family, profession, and community. We are a family friendly employer award recipient. While our firm is comprised of ten locations, we believe in a one-firm concept. Team members work together across the various locations to meet the needs of clients in a variety of industries. Responsibilities Provide assistance with clients' bookkeeping using QuickBooks and QuickBooks Online. Process payroll and payroll tax returns (annual, quarterly, monthly). Compile financial statements and other financial information from client data. Prepare quarterly and monthly reports. Utilize journal entry bookkeeping in clients' accounts. Assist with client communications. Pro-actively champion an attitude of quality service. Requirements Associate or bachelor's degree in business-related field is preferred. 3+ years of recent payroll, accounting, bookkeeping experience. Ability to effectively use Microsoft Word, Excel, QuickBooks, QuickBooks Online, Adobe, Creative Solutions. Knowledge of fundamental principles of accounting, financial statements and monthly reporting. Ability to organize work and projects, prioritize and meet deadlines. Strong analytical skills. Ability to effectively multi-task. Effective communication skills. Detail-oriented. Ability to adapt to change.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Client Delivery Executive to join our team in Detriot, MI. Position Overview: As a Client Delivery Executive at NTT DATA, you will lead cross-functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high-performance teams. This role demands exceptional leadership, knowledge of the manufacturing industry, a change agent mentality, and a proven track record in delivering complex digital IT solutions. Responsibilities: Operations: * Accountable for end-to-end delivery of NTT DATA services for a specific client. * Ensure adherence to contractual commitments. * Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. * Develop and maintain Crisis Management/Disaster Plans. * Implement project mitigation plans for yellow or red deliverables. * Conduct Customer Governance meetings. * Manage Outage/Escalation/Missed SLA incidents. * Implement and execute automation and efficiency programs. * Drive client improvement plans to enhance satisfaction. * Utilize automation for repetitive tasks to boost performance and service quality. * Possess a deep understanding of the delivery life cycle. Financials: * Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. * Manage costs in alignment with annual operating plans and point of sale. * Develop action plans to close forecast gaps. * Manage account ramp-up/ramp-down resources efficiently. Sales & Relationship: * Collaborate with Client Executives to develop customer relationships and manage risks. * Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders. * Act as a strategic delivery advisor to the executive leadership team. * Manage Sales Enablement, ensuring integration with delivery teams. * Leverage broader NTT DATA capabilities and resources strategically. * Interface with customer architecture teams and senior leadership on emerging technologies. Governance: * Serve as the main contact for client operations leadership. * Maintain effective communication with all stakeholders and cross-functional teams. * Stay informed about global industry trends and their impact on IT services. Organization: * Apply best practices in organizational change management. * Solve large, enterprise problems through matrixed organizations. * Guide delivery leaders to align service offerings properly. * Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process. * Coach and mentor a large team of delivery leaders responsible for daily client operations. Qualifications: * BS degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity. * 8+ years of experience in transitioning application and infrastructure services. * 8+ years of experience managing a highly leveraged service environment. * 3+ years of experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services. Preferred Experience: * SAP Basis and Application transition and support experience. * Experience in end-user services and security services. * Digital Transformation experience leveraging AI to refine knowledge insights. * Strong knowledge of and experience with ITIL Service Framework v4. * Experience in IT support and production escalations, including incident response and change lifecycles. * Excellent verbal and written communication skills. * Willingness to travel to client sites as needed; current Visa and passport preferred. * Ability to work across multiple time zones. #LI-SGA About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $160,012- $245,200. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **********************/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About The Colt Group: The Colt Group (Colt) is a national provider of online industrial leak repair solutions, offering design, engineering, manufacturing, and installation to clients operating highly utilized, mission-critical industrial process plants. The Colt Group was founded in 1981 and is headquartered in Pasadena, TX. Job Overview The Colt Group is seeking a highly motivated individual who values a company that emphasizes quality and integrity. This individual will not only be expected to maintain existing customers but also cultivate new business opportunities. The successful candidate must be willing to travel to multiple states and be familiar with the Pulp and Paper, Power Generation, Chemical, Petro-Chemical and Refining industries. The Major Account Manager is responsible for effective and critical communication between the customer, operations department and Colt Technicians to ensure a successful outcome. Essential Functions and Responsibilities: Maintain relationships with existing customer and create new sales opportunities with those existing customers Initiate and cultivate relationships with new customers with the intent of growing Colt's book of business. Schedule and perform customer Lunch and Learns. Represent The Colt Group with honesty and integrity in day-to-day duties Maintain The Colt Group's values in both actions and appearance. Maintain knowledge and awareness of company products and services available to the customer. Manage a multi-state territory to ensure customer needs met and their requirements are communicated to the operations department effectively. Ensure customer safety and training requirements are communicated to the operations department effectively. Perform monthly “Work in Progress” (WIP) audits to comply with QA/QC requirements. Gain approval, coordinate and conduct customer entertainment such as golf tournaments, fishing tournaments, etc. Continue steady growth in the territory while maintaining a standard of quality and safety The Colt Group requires. Must be available to assist the technicians in the field (customer locations) if needed Overnight Travel 40% to 60% by vehicle or airplane. Skills/Knowledge/Abilities: Minimum 5 years successful Industrial Sales, Industrial Leak Seal or Industrial Technical (In-Plant) experience required. Excellent communication skills both written and verbal Ability to effectively communicate with all levels up to Plant Managers and CEOs. Proficient in Microsoft Outlook, Word, PowerPoint and Excel. Highly driven, self-motivated and organized. Must be able to work independently with minimal supervision. Must be able to safely operate a vehicle and make face-to-face customer meetings Must possess a valid driver license and maintain a clean record Ability to adapt to ever changing schedules and priorities Able to pass a drug screen and background check in compliance with our safety program. Colt is an equal opportunity employer and considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Colt is a dynamic organization. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Colt's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

Job DescriptionOptimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Exceptional Benefits: Minimum of 3 Weeks Paid Time Off (PTO) Company Vehicle Program Flexible Work Schedule Mentorship Culture Medical, Dental, and Vision Insurance 401(k) Retirement Plan Mileage Reimbursement Cutting Edge Technology Optimal Care is seeking an exceptional Sales Representative in alignment with our mission, vision, and goals. Territory: Optimal Care's mission is simple; To Serve Together, Provide Value and Deliver Exceptional Quality Care. We provide the highest quality patient care with compassion and respect for each person through personal, clinician, and technological excellence. This is an extremely rewarding position where you will utilize your skills to make a difference in people's lives. We offer: Competitive Salary Incentive Bonus Program Mileage Reimbursement Paid Time Off Paid Holidays Company paid Life Insurance Supplemental Life Insurance Company paid Short Term Disability Job Duties: Identification and monitoring of primary and secondary service areas. Responsible for development and effectiveness of a strategic plan that addresses agency service/product lines. Networking with physicians to develop specialized programs and opportunities for growth in the organization. Develops process to track and analyze data and make necessary changes for organizational growth. Maintains an awareness of current trends in home care by participating in educational programs and seminars. Participates with staff to develop and produce necessary educational materials for distribution to interested parties. Meets with community groups, various health care professionals, and other interested parties to provide information programs on the services available to homebound clients in the primary/secondary service areas. Provides feedback to staff in response to service reports received from the community or individual clients, physicians, or discharge planners. Responds to issues involving concerns over service by meeting with management staff and assisting in problem resolution. Requirements: The ideal candidate will have experience in medical sales and/or marketing, demonstrated leadership ability, and a professional demeanor. You must be eligible to work in the state of Michigan, Indiana, or Ohio, have a valid driver's license, and a clean driving record. The qualified candidate will be a self-starter and a results oriented individual responsible for establishing and maintaining professional relationships with referral sources including nursing homes, assisted living facilities, hospitals, and physicians. You will also help educate case managers, discharge planners, and other appropriate referral sources of the many benefits of home care. The ideal candidate maintains loyalty throughout the market area and will have attainable goals which he/she will want to eagerly meet and exceed. Pay Range$75,000-$90,000 USDBackground ScreeningOptimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.Reasonable AccommodationsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Equal Opportunity EmployerOptimal Care is an equal-opportunity employer.