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  • Client Service Director - Water/Wastewater

    Kennedyjenks 4.1company rating

    Customer success manager job in Pasadena, CA

    Client Service Director - Water/Wastewater Job Description Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering, environmental consulting, and construction management services, with a focus on innovation and sustainability. Using advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects from planning through construction. KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, award-winning water reuse projects, and efficient construction management practices that ensure quality, safety, and on-time delivery. We are known for our dedication to industry-leading client service and tailored solutions. Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team‑building capabilities, and business leadership skills to drive the growth of our thriving public and private sector water and wastewater practice across the United States. This senior leadership role is crucial to our continued success in delivering quality solutions to our valued clients. You will be an integral part of a forward‑thinking engineering practice involved in exciting and meaningful project work across our national footprint. Key Responsibilities: Business Development: Engage with the marketplace to identify new clients and projects, and work collaboratively with our team to pursue and secure these opportunities. Client Expansion: Leverage existing relationships with municipal and industry clients, and KJ's local and national project portfolio to expand service offerings. Leadership: Build, lead, and motivate teams to deliver exceptional client service on projects. Project Management: Take responsibility for managing key projects from the planning phase through construction, ensuring quality delivery. Brand Development: Lead client service and professional engagement efforts to enhance both personal and company brand awareness, while identifying new opportunities and partnerships to drive growth. Strategic Planning: Contribute to statewide strategic planning, utilizing marketing knowledge and your established client relationships. Staff Development: Collaborate with internal leaders to hire and develop staff, ensuring team success. Proposal Oversight: Lead strategic project positioning, including developing key teaming partners, overseeing proposal development, and preparing for client interviews. Project Development: Oversee the preparation of project scope, schedules, fee negotiations, project staffing, and coordination of activities related to planning, design, and construction. Travel: Travel to client and project sites for meetings and travel to other Kennedy Jenks offices will be necessary. Project Contribution: Contribute to project delivery goals by managing projects or serving as a project engineer or team member. Qualifications: Local Market Expertise: Thorough understanding of the local market, with established industry relationships and strong technical knowledge of water, wastewater, pipeline, stormwater, environmental, and industrial consulting. Entrepreneurial Spirit: Proven experience with business development, relationship‑building, negotiation, and client service management, all delivered with integrity. Team Building: Enthusiasm for fostering team collaboration, staff development, and inclusive leadership. Communication Skills: Strong writing, editing, research, and verbal communication abilities. Experience: Minimum of 15 years of relevant experience. Education: BS or MS in Civil, Chemical, Environmental, or a related engineering field. PE license required or ability to obtain immediately. Design‑Build experience and DBIA certification are a plus. Travel Requirements: Ability to travel to clients and Kennedy Jenks offices as needed. Kennedy Jenks supports a healthy work‑life balance and utilizes ahybrid model of home and office work to empower our team members to thrive and achieve their full potential. Thesalary range for this position is anticipated to be between $160,000 and $235,000, depending on education, experience, qualifications, licensure/certifications, and geographic location. This position is eligible for performance and incentive compensation. Benefits Summary: Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs. #LI-Hybrid Kennedy Jenks is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy‑related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law. #J-18808-Ljbffr
    $160k-235k yearly 4d ago
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  • Success Manager

    The Renaissance Network, Inc.

    Customer success manager job in Los Angeles, CA

    Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that's leading the way in the future of teaching and learning? Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers. They seek a Success Manager in the West (CA/OR/WA/AK/HI) to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. Major Responsibilities Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Preferred Qualifications: 3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.) Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. 50% travel. Experience in education administration and/or a start-up organization a plus. Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The Renaissance Network - Building World-Class Teams to Impact Education We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy). The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
    $65k-102k yearly est. 2d ago
  • Automotive Tool Sales/Route Manager - Full Training

    Mac Tools 4.0company rating

    Customer success manager job in La Caada Flintridge, CA

    Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017
    $45k-52k yearly est. 14d ago
  • Client Success Manager

    Woundtech

    Customer success manager job in Los Angeles, CA

    We are seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with Management Services Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape. As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in your assigned market. Key Responsibilities Account Development and Management Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives Sales Strategy and Execution Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required Meet or exceed sales targets and performance metrics Market Expertise and Insights Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments Leverage market insights to identify opportunities for innovation and competitive differentiation Collaboration and Teamwork Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations Provide feedback to internal teams to refine offerings and address market needs effectively Account Planning and Reporting Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies Provide regular updates to leadership on account performance, pipeline status and market trends Qualifications Bachelor's degree in business, healthcare administration, or a related field preferred. Experience 5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations Proven track record of managing high-value accounts and achieving revenue growth targets Skills In-depth knowledge of MSO operations, challenges, and market dynamics Strong negotiation, presentation, and communication skills Ability to manage complex sales cycles involving multiple stakeholders Proficiency in CRM tools and Microsoft Office Suite Personal Attributes Self-starter with a strategic mindset and a focus on results Strong analytical and problem-solving skills Comfortable working in a fast-paced, dynamic environment with competing priorities
    $65k-102k yearly est. 2d ago
  • Director of Client Services

    Hornblower Group

    Customer success manager job in Westlake Village, CA

    About the Company Anchor Operating System is the industry leader in ticketing and point-of-sale solutions for attractions and transportation. Our cloud-native platform supports more than 76.5 million guest transactions annually and serves 100+ enterprise clients across cultural institutions, high-volume attractions, and transportation networks globally. Anchor is trusted for delivering mission-critical systems at scale, where operational continuity, guest experience, and revenue performance are paramount. About the Role The Director of Client Services is a senior leadership role accountable for the successful delivery, onboarding, and long-term adoption of the Anchor Operating System across a portfolio of enterprise clients. This leader owns the end-to-end implementation lifecycle, from contract handoff through configuration, training, go-live, and transition to ongoing support. The role requires a hands-on leader who can lead complex multi-stakeholder implementations, and maintain accountability for outcomes in high-pressure, go-live environments. This position plays a critical role in protecting revenue, strengthening client relationships, and scaling delivery. Responsibilities Provide executive leadership for complex, payments-related and operational implementation projects Direct cross-functional internal teams and third-party vendors to ensure on-time, on-budget delivery Define and execute project scope, timelines, milestones, and success criteria, ensuring technical feasibility and stakeholder alignment Establish and maintain executive-level project governance, reporting, and communication cadence Measure delivery performance using KPIs, dashboards, and operational metrics Proactively identify and mitigate implementation, technical, and operational risks Ensure comprehensive project documentation, knowledge transfer, and operational readiness Serve as a senior liaison between Sales, Product, Engineering, and Client Success, removing delivery obstacles and aligning priorities Lead client onboarding, training strategy, and go-live execution, including on-site launch support Drive continuous improvement across implementation methodology, tooling, and client experience Identify opportunities to expand platform adoption and introduce additional features during onboarding Represent the voice of the customer internally, translating feedback into actionable product and process improvements Qualifications Bachelor's degree in business, information systems, project management, or a related field (or equivalent experience) PMP (Project Management Professional) certification strongly preferred Certified ScrumMaster (CSM) or PMI-ACP highly desirable Minimum 4+ years in senior project management, implementation leadership, or client success roles (enterprise or high-volume environments) Demonstrated success delivering complex implementations through a formal project management framework Experience with tools such as Salesforce, JIRA, and Confluence Strong analytical capability, including KPI definition, reporting, and executive dashboards Willingness and ability to travel up to 50% Required Skills Proven leader in enterprise SaaS, POS, payments, or operational systems implementations Strong command of structured, Agile, and hybrid delivery methodologies Ability to lead under pressure, make decisions quickly, and maintain executive credibility during critical launches Deep customer orientation balanced with commercial and operational discipline Highly effective communicator with executive presence and technical fluency Preferred Skills Experience with tools such as Salesforce, JIRA, and Confluence Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.
    $106k-162k yearly est. 4d ago
  • Customer Service Manager

    GSM-Xanh SM

    Customer success manager job in Los Angeles, CA

    Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally. Join us in shaping the future of sustainable mobility. 1. Job Description Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance. Key Responsibilities Develop and execute customer service strategies and operational plans aligned with company objectives. Assign performance KPIs to teams and individual members. Manage all customer service and driver support activities across the country to achieve operational and service KPIs. Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency. Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues. Monitor performance metrics and propose improvement initiatives. Plan and implement training programs to enhance team expertise and service quality. Develop and standardize operational workflows and customer service guidelines. Coach and mentor team members to ensure adherence to operational standards and system requirements. Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations. 2. Requirements Bachelor's degree or higher. Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields. Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations. Proven experience managing teams of 30+ members. Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms.
    $52k-99k yearly est. 3d ago
  • Outside Sales Account Manager

    Homeguard Incorporated 3.8company rating

    Customer success manager job in Alhambra, CA

    Immediate Opening - Outside Account Manager (San Gabriel Valley - LA County) Earnings: $90,000 - $140,000 Are you a networking pro who loves meeting new people and building lasting relationships? Do you thrive on being out in the field, creating connections, and having direct control over your income and success? If you're ready to make a real impact in the real estate industry, we want YOU on our team! What You'll Be Doing Your car is your office (Monday-Friday 8:00 AM-5:00 PM), and no two days are the same. You'll represent HomeGuard by being the face of our brand at association meetings, networking events, and real estate offices throughout Orange County. Build relationships with real estate professionals. Promote our top-tier inspection and disclosure services. Drive sales and grow your territory through consistent follow-up and office visits. Manage a busy schedule of appointments, follow-ups, and inspection orders, a master multitasker who meets and exceeds sales goals, while maintaining client needs. Collaborate with a strong support team using a proven sales strategy. Stay organized while handling multiple priorities like a pro. Who We're Looking For ✅ Outgoing, driven, and not afraid to ask for the sale ✅ A self-starter who loves being on the road and owning their territory ✅ A natural communicator and confident presenter ✅ Experience in real estate (a huge plus!) ✅ Bilingual? Fluency in one or more of the following languages strongly preferred: Mandarin, Cantonese, Korean, Vietnamese. ✅ Social media savvy - ready to record, post, and brand yourself daily ✅ Must have a valid CA driver's license and a reliable vehicle Perks & Benefits Company-issued iPad & iPhone Car allowance + mileage & expense reimbursements Medical, Dental & Vision coverage Growth opportunities with a reputable, expanding company
    $90k-140k yearly 4d ago
  • Business Manager - Accounts Receivable

    Liberty 4.1company rating

    Customer success manager job in Los Angeles, CA

    The individual selected for this role will be part of the Business Team and should be a highly organized and detail-oriented person with a strong background in business administration and financial management. They should be adept at navigating various software and be someone who can thrive in a fast-paced environment, handle multiple priorities and contribute to the company's operational efficiency. The Business Manager is responsible for managing the administrative and accounting functions for multiple projects assigned to them. He/she works closely with the Regional Business Manager to ensure compliance and consistency across the Enterprise. This person will also work closely with the Operations team to coordinate compliance and timely submission of Accounts Receivables to our Clients. Duties & Responsibilities · Prepare monthly requisitions to Clients. Review and ensure all backup documentation is correct. Resolve any Client inquiries or discrepancies timely. Submit revised requisitions to Client as needed. Work with Operations and Project Management teams for review/approval prior to submission. · Ensure all Subcontractors are in compliance with the terms and conditions of the Contract (i.e. insurance, billing procedures, labor compliance etc.) · Report, track and post Accounts Receivable in the Financial system on a weekly basis. · Project setup and ongoing maintenance: including project setup in various systems in line with established SOPs, ongoing cost code maintenance, rate table setup and maintenance, SOV changes/updates. · Project cost management including job cost transfers, reclasses and intercompany billings as needed. · Lien waiver collection and issuance for clients and customers. · Assist Operations with the weekly/monthly Forecasting process. Attend forecasting meetings. · Assist with month-end closing procedures. Project research. Ad hoc project related reporting. Assist with other projects/assignments/initiatives as needed Qualifications: · 5-8 Years of related experience. Business administrative or accounting experience preferred. College degree preferred. · Sage300, Timberline/Timberscan, StratuVue experience a plus · Proficiency in Microsoft Office (Word, Excel, Powerpoint), Adobe or Bluebeam a must. · Problem solving skills with the ability to manage multiple tasks and meet deadlines. · Outstanding team player with good interpersonal skills. Excellent customer service a must. Working Conditions: While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Disclaimer: The Above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day
    $41k-55k yearly est. 1d ago
  • Residential Roofing Sales Manager

    Tiello

    Customer success manager job in Burbank, CA

    Salary: $110,000-$130,000 base + performance bonus + commission Tiello is partnered with a top-performing residential roofing contractor in the Burbank area that's experiencing rapid expansion and is looking to bring on a highly accomplished Sales Manager to lead and elevate their sales division. This is a company with a long-standing reputation for quality workmanship, an integrity-driven culture, and a strong presence across Southern California. They're seeking someone who operates at the highest level-someone who has repeatedly grown teams, elevated performance, and driven significant revenue in the residential roofing space. The Role You'll lead the residential roofing sales team across the LA-Burbank market, owning strategy, performance, process, and accountability. This is a hands-on leadership role focused on scaling people, systems, and revenue. The ideal candidate has coached and grown teams responsible for $20M-$30M+ annually, while consistently increasing close ratios and average ticket sizes. Responsibilities Lead, mentor, and develop a high-performing residential roofing sales team Increase team performance across close rates, average ticket size, and revenue Implement scalable sales processes, KPIs, and systems to support rapid growth Partner closely with ownership on forecasting and long-term strategy Work with marketing and operations to ensure alignment and project excellence Recruit, onboard, and develop new sales reps to expand market coverage What We're Looking For Proven experience leading sales teams in residential roofing or exterior construction Demonstrated success scaling revenue and team performance ($20M+ preferred) Strong coaching and leadership skills Process-driven, metrics-focused, and growth-minded High integrity, clear communication, and a collaborative approach Compensation & Benefits Base salary: $110K-$130K (DOE) Performance bonuses + commission Company vehicle or vehicle allowance Full benefits package Long-term career growth with a highly reputable California contractor Tiello is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please apply directly or send resumes to ****************.
    $110k-130k yearly 13h ago
  • Account Manager

    Airgas, Inc. 4.1company rating

    Customer success manager job in Glendale, CA

    At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for an Account Manager in Glendale Account Manager, Manager, Sales Associate, Management, Salesforce, Diversity, Manufacturing, Accounting
    $87k-124k yearly est. 4d ago
  • Sales Manager

    Zoom Casa

    Customer success manager job in Los Angeles, CA

    Zoom Casa is revolutionizing residential real estate with a direct sales model that puts homeowners in control of the sale of their home. Our flagship product, Cash +, empowers sellers to move at their own pace, maximize their equity, and enjoy peace of mind-without the traditional hassle. We partner with several networks of referral partners, including real estate agents and lenders, to deliver this innovative solution directly to homeowners nationwide. Job Summary Zoom Casa is seeking an experienced and results-oriented Inbound Sales Team Leader to build and lead our new inbound sales team. Reporting to the VP of Sales or COO, you will architect and manage a high-performing team of inbound sales associates focused on converting leads obtained organically, from partners, and through purchases. This role emphasizes aggressive lead management through consultative selling, ensuring every lead is maximized for ROI. You'll hire, train, and motivate your team to engage prospects via calls, provide tailored information on our services, and guide them through a consultative process to align with their homeownership goals. This is a hands-on leadership position for a sales expert who excels in scaling teams, optimizing processes, and driving revenue in a dynamic real estate environment. Key Responsibilities · Team Building & Management: Recruit, onboard, and lead a team of inbound sales associates, fostering a culture of high performance, accountability, and collaboration to meet aggressive conversion targets. · Lead Management & Conversion: Oversee the aggressive working of inbound leads from organic sources, referral partners, and purchased channels. Ensure the team promptly calls prospects, offers detailed information on Cash Offer+ and related services, and engages in consultative sales conversations to assess needs and help clients achieve their homeownership objectives. · CRM Implementation & Management: Lead the selection, implementation, and ongoing management of CRM systems (e.g., Salesforce) to streamline lead tracking, automate workflows, and enhance data accuracy. Customize CRM configurations to support inbound sales processes, integrate with other tools, and ensure seamless data flow for real-time reporting and analysis. · KPI Monitoring & Optimization: Establish and track key performance indicators (e.g., call volume, response time, conversion rates, lead ROI, close rates) for the team and individual associates. Use data-driven insights to optimize processes, ensure the team operates at full capacity, and maximize revenue from every lead. · Training & Enablement: Develop and deliver training programs, scripts, and tools to equip sales associates with the skills for effective consultative selling, objection handling, and closing deals in the residential real estate space. · Policies & Procedures Development: Create, implement, and enforce sales policies and procedures to standardize operations, ensure compliance with real estate regulations, and promote best practices. This includes developing guidelines for lead handling, call scripting, follow-up protocols, and escalation processes to maintain consistency and efficiency across the team. · Process Improvement: Collaborate with marketing, operations, and product teams to refine lead qualification, routing, and follow-up strategies based on performance data and feedback. · Revenue Ownership: Own inbound sales metrics and contribute to overall revenue goals by ensuring high lead-to-sale conversion and efficient resource allocation. · Compliance & Best Practices: Ensure all sales activities adhere to real estate regulations, company policies, and ethical standards while promoting a customer-centric approach. · Reporting & Analysis: Provide regular reports on team performance, lead quality, and ROI to senior leadership, using CRM tools to forecast and identify opportunities for growth. Qualifications · 7+ years of sales experience, with at least 3 years in a leadership role managing inbound sales teams-preferably in residential real estate, fintech, or a lead-driven sales environment. · Proven track record of building and scaling inbound sales teams, with demonstrated success in achieving high conversion rates and ROI on leads. · Deep understanding of consultative sales processes, lead management, and the real estate ecosystem, including experience with homeowners, agents, or lenders. · Expertise in inbound sales models; familiarity with CRM systems (e.g., Salesforce), including implementation, customization, and management to support sales operations. · Strong coaching and motivational skills to inspire a team of sales associates, driving results through guidance rather than micromanagement. · Analytical mindset with proficiency in data analysis, forecasting, and optimizing sales funnels for maximum efficiency. · Experience in creating and implementing sales policies, procedures, and operational frameworks to ensure team alignment and regulatory compliance. · Entrepreneurial spirit-able to thrive in a fast-paced, innovative setting and adapt to evolving lead sources and market needs. · Bachelor's degree in business, marketing, or a related field; advanced certifications in sales leadership preferred. Why Join Zoom Casa? · Lead the build-out of a critical inbound sales function for a game-changing real estate solution that's redefining how homes are sold. · Competitive salary and performance-based bonuses. · Work with a passionate team committed to empowering homeowners and simplifying real estate. · Modern work environment with opportunities to shape the future of Zoom Casa. Job Type: Full-time Benefits: · 401(k) · Health insurance · Paid time off Experience: · Inbound Sales: 7 years (Required) · Inbound Sales Leadership: 3 years (Required) · Real Estate: 2 years (Preferred) Ability to Commute: · Encino, CA 91436 (Required) Work Location: In person
    $54k-106k yearly est. 1d ago
  • Recruiter Account Manager

    Career Group 4.4company rating

    Customer success manager job in Los Angeles, CA

    Career Group Companies is a national recruiting and advisory firm headquartered in Century City. Since our inception, we have prided ourselves in being the foremost destination for luxury talent placement. We work with the top clients from the fashion, creative, real estate, financial, and hospitality industries and have developed a unique, consultative approach towards finding the best possible talent to fit our client's needs. Career Group is actively seeking an ambitious, driven, and outgoing Account Manager / Recruiter to join our temporary administrative and operations recruiting team. This role is based on-site, Monday-Friday, at our Century City, Los Angeles office. Our ideal candidate has previous experience recruiting and placing freelance administrative talent across all industries, primarily within finance and creative industries. This role is ideal for someone with proven agency recruiting experience looking for a more modern, forward-thinking, and vibrant culture with amazing perks, benefits and unlimited earning potential. What you will be doing: Matchmaking talent to admin freelance job orders and filling short term job placements Acting as a point of contact for our clients on their upcoming and current freelance needs Leading job intake calls; asking insightful questions about the role and the culture Advising clients on how to best manage the search and setting expectations Finalizing fee agreements, contracts, and rates Sourcing active and passive candidates using a variety of recruiting tools and techniques Creating compelling job descriptions and posting accordingly Conducting thorough phone screens, video and in-person interviews Pitching jobs to appropriate candidates and submitting accordingly to clients Coordinating, confirming, and coaching candidates for client interviews Performing candidate outreach, soliciting feedback, and conducting debriefs Presenting, negotiating and closing offers and agreements Completing detailed reference checks and facilitating any other onboarding requirements Ensuring proper compliance, data-entry, payroll and invoicing procedures are met Handling any performance or employee relations matters that arise between the client and candidate throughout the assignment Consistently delivering the best service to our clients Generating candidate and client referrals and leads Keeping informed of new sourcing strategies and monitoring market trends Growing existing accounts; cross-selling our other recruiting divisions Building relationships and bringing in new business What you will need: Bachelor's degree or equivalent 2+years of admin recruiting experience Stability and proven track record of building strong relationships An ability to navigate and manage multiple shifting priorities Advanced proficiency with MS Office Suite, especially Outlook Experience with LinkedIn Recruiter and other search platforms and job boards Experience with Bullhorn or other ATS and CRM databases What you should bring: An outgoing, entrepreneurial, and confident personality An ability to thrive under pressure and develop creative solutions To be trustworthy people person who loves to connect A proven track record of providing the high levels of client service A natural ability to lead and thrives in a fast-paced sales environment To be highly organized, dynamic, and tech savvy A hospitality mindset and superior follow through skills An excellent communicator who is passionate about building meaningful professional relationships A desire to build your career alongside a rapidly growing and motivated team Why you'll love working with us: We provide a beautiful modern newly renovated office space in Century City with incredible views and amenities. You will work alongside our collaborative recruiting teams of established industry leaders and rising stars. Additionally, we offer competitive base compensation and commission plans, outstanding health benefits packages, generous PTO, individualized and ongoing training and mentorships to help you meet your goals, team quarterly outings, community outreach and volunteer opportunities, complimentary breakfast and luncheons, team birthday parties, holiday celebrations, annual sales trips and more. If you love recruiting and want to work with the best companies and top recruiters in LA - we want to hear from you! Please submit your resume in Word or PDF for immediate consideration. www.careergroupcompanies.com You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/ .
    $63k-96k yearly est. 13h ago
  • Lab Account Manager - Southern California

    CME Corp 3.4company rating

    Customer success manager job in Los Angeles, CA

    No recruiters or unsolicited agency referrals please. *Candidate must reside in the greater Los Angeles/Southern California area* Are you looking for a dynamic lab equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Lab Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives. You will sell healthcare equipment and related services with a focus on lab and lab related departments. The territory is the Greater Southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for lab products through various channels, including networking, cold calling, and attending industry events Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction Develop a comprehensive understanding of product features, benefits, and applications and serve as a trusted resource for customers Meet monthly and annual sales/revenue targets Collaborate with internal Account Managers to grow lab product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with a minimum of five (5) years of relevant work experience Minimum two (2) years of progressive experience in account management within acute care facilities or similar role Minimum two (2) years of experience in lab-focused product sales Excellent communication and interpersonal skills Proficiency in Microsoft Office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal-oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer-centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
    $65k-99k yearly est. 3d ago
  • Liquidation Sales Manager

    Lunada Bay Tile 3.9company rating

    Customer success manager job in Torrance, CA

    The Inventory Liquidation Sales Manager is responsible for converting discontinued Ciao Bella Tile inventory into cash through targeted buyer development, cold outreach, and warehouse-based selling in Torrance, CA. The role can be full-time or part-time but must be physically based in the Torrance, CA area, with base salary plus commission tied to results on discontinued inventory. This position focuses on identifying and building a base of bulk and repeat buyers, then driving quick transactions either via phone/email or on-site visits where buyers review lots and make decisions on the spot. E‑commerce support exists but is secondary to direct selling and relationship-building with high-value buyers. Key responsibilities include: Discontinued inventory focus (Ciao Bella) Own liquidation planning and selling for all designated discontinued Ciao Bella Tile inventory, working from lists provided by Operations and Leadership (no responsibility for deciding what is discontinued). Recommend pricing and markdown strategies for discontinued SKUs (by pallet, lot, bundle, or unit) within agreed margin and floor-price guidelines. Buyer development and outreach Research, build, and maintain a targeted list of liquidation buyers: fabricators, installers, builders, outlet stores, jobsite buyers, and secondary-market dealers able to take larger or recurring lots. Proactively cold call and email prospective buyers, schedule appointments, and conduct consistent follow-up to convert prospects into regular liquidation customers. Develop deeper relationships with key buyers by understanding their preferred products, quantities, price points, and buying cycles, then aligning future discontinued lots to those needs. Warehouse-based selling and events Plan and execute warehouse-based selling at the Torrance facility, including “yard-sale” style days, pallet sales, or auction-style events to move concentrated volumes of discontinued inventory quickly. Host buyers on-site, walk them through discontinued lots, negotiate within approved guidelines, and close deals efficiently while ensuring proper paperwork and payment handling. Digital and e‑commerce coordination Collaborate with the existing e‑commerce resource to list select discontinued Ciao Bella Tile lots on appropriate digital platforms, focusing on accuracy and clear value propositions. Use inbound interest from digital channels as a lead source, steering qualified prospects toward larger or repeat-quantity purchases when possible. Reporting and performance tracking Provide weekly or biweekly updates on discontinued inventory sold under the Ciao Bella brand, revenue and margin generated, and pipeline of active opportunities. Track effectiveness of cold outreach, warehouse-based events, and digital leads, and recommend adjustments to maximize sell-through of discontinued SKUs. Qualifications 3+ years in inside sales, account management, or inventory-related roles; experience in tile, flooring, building materials, or distribution strongly preferred. Strong written and verbal English communication skills. Required Skills Proven success in outbound selling, including cold calling, lead generation, and closing B2B deals. Comfortable working on-site in a warehouse environment and interacting directly with buyers during visits and events. Strong organization and follow-through, with the ability to manage a pipeline, maintain structured buyer and deal data, and run consistent follow-up. Clear and professional communicator who can represent the Ciao Bella Tile brand while still moving volume on discontinued product. Self-directed, persistent, and energized by building a book of liquidation business from discontinued inventory. Preferred Skills Experience in the building materials industry. Pay range and compensation package Base salary: Competitive and commensurate with experience in B2B sales and/or inventory-related roles in building materials or similar industries; may be structured appropriately for full-time or part-time employment. Full-time salary range: $50,000 - $70,000 Commission: Sales Commission in addition to base salary. Location: Torrance, CA area - must be regularly on-site at the Torrance warehouse. Reports to: Chief Operating Officer. Lunada Bay Tile is an Equal Opportunity Employer committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status.
    $50k-70k yearly 4d ago
  • Enterprise Customer Success Manager, Otter - Los Angeles

    Otter Products 4.4company rating

    Customer success manager job in Los Angeles, CA

    Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur, you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small - including Chick-fil-A, Ben & Jerry's, KFC, and Eataly - trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Do As a Enterprise Customer Success Manager, you'll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech. Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts - focused on retention, expansion, and profitability. Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time. Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions. Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity. Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value. Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls. Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes. What We're Looking For 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting. Proven success managing complex, high-value customer relationships at the enterprise level. Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems. Exceptional communication, stakeholder management, and relationship-building skills. Data-driven mindset with the ability to translate metrics into business impact. Experience navigating product conversations and influencing cross-functional teams. Why Join Us Massive Market Opportunity: Help shape the future of an $80B market that's expected to grow to $500B in the U.S. alone by 2030. High Impact, High Ownership: This is a strategic, customer-facing role where your success directly drives Otter's growth. Real-World Impact: Play a key role in helping restaurants evolve and thrive in an increasingly digital world. Team & Culture: Join a collaborative, fast-paced team that thrives on execution, innovation, and doing what's best for the customer. In-Person Collaboration: We work onsite 5 days a week in our Los Angeles HQ to foster rapid learning, strong communication, and shared wins. What Else You Need to Know This role is based in our Los Angeles office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week. Ready to join us as we serve those who serve others?
    $90k-132k yearly est. Auto-Apply 15d ago
  • Customer Success & Implementation Manager (SaaS Enterprise)

    Relocity 4.2company rating

    Customer success manager job in Los Angeles, CA

    What Relocity is Doing Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe and Asia. Learn more at ***************** What You'll Do… As a Customer Success & Implementation Manager for Relocity's enterprise global mobility SaaS platform, you will own the end-to-end client journey-from onboarding and implementation through account management, renewal, and expansion. You will ensure each customer realizes measurable value from our solutions while driving adoption, engagement, and satisfaction. This is a hands-on, client-facing role requiring strong project management, relationship-building, and problem-solving skills. You'll work closely with cross-functional teams-including Product, Sales, and Engineering-to ensure successful launches, long-term client success, and account growth. (This role has no direct people management responsibilities.) This position reports to the Director, Customer Success & Implementation. How You'll Do it… Client Onboarding & Implementation Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope. Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success. Customer Success & Adoption Develop and execute engagement strategies to achieve 80-90%+ active usage rates and customer health scores above target benchmarks. Proactively monitor accounts to identify risks and provide strategic recommendations to clients. Account Management & Growth Own assigned client accounts and serve as the primary point of contact for enterprise clients. Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management. Identify upsell and cross-sell opportunities representing 10-15% of total portfolio ARR annually. Conduct Quarterly Business Reviews (QBRs), presenting adoption metrics, ROI, and growth recommendations. Issue Resolution & Client Advocacy Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5. Advocate for client needs internally, collaborating with Product, Engineering, and Support teams. Process & Change Management Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10-15% YOY improvement), and optimize the client experience. Metrics & Reporting Maintain dashboards and reports to track: Net Revenue Retention (NRR) Gross Renewal Rate Time-to-Value (TTV) Implementation Completion Rate Customer Health Score CSAT and NPS Adoption/Usage Rates Issue Resolution Time Use insights to anticipate risk, optimize processes, and improve client outcomes. Cross-Functional Collaboration Partner with Sales, Product, and Engineering to align on client goals, prioritize feedback, and deliver enhancements that drive adoption, satisfaction, and account growth. What Past Experience and Current Skills Will Enable Your Success In This Role? Experience: minimum of 5 years in Customer Success, Implementation, or related client-facing roles within a SaaS environment, managing enterprise or complex accounts. Account Management & Client Relationship Management: Proven ability to manage enterprise accounts, ensuring adoption, satisfaction, renewals, and expansion. Project Management: Ability to lead multiple client implementations simultaneously with on-time, high-quality delivery. Analytical & Problem-Solving Skills: Identify trends, assess risks, and develop actionable solutions to improve client outcomes. Communication & Executive Presence: Strong verbal and written communication skills; comfortable presenting to senior stakeholders. Technical Aptitude: Ability to quickly learn complex technology platforms and explain them clearly to clients. Cross-Functional Collaboration: Track record of working effectively with Sales, Product, and Engineering teams. Adaptability & Initiative: Thrives in a fast-paced environment with a proactive, hands-on approach. Tools: Proficiency with CRM and CS platforms (HubSpot, JIRA, Google Suite). Education: Bachelor's degree in Business Administration, Marketing, or related field; MBA or project management certification (PMP, CSM, CCSM) a plus. These are Nice-to-Haves… Experience managing international enterprise clients or global implementations Background in corporate relocation, mobility, or HR technology Familiarity with high-growth SaaS startups and mid-to-large global organizations Pay Range: 100,000-120,000 plus Bonus How We Support You and Work Life Balance… Competitive Compensation Paid Time Off Paid Parental Leave Remote Workplace Flexible Work Schedules Health, Dental, Vision, LTD Insurance 401(k) Professional Development Opportunities Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation. #LI-GR1 #LI-Remote
    $91k-141k yearly est. Auto-Apply 8d ago
  • Customer Success Manager

    Northern Impact

    Customer success manager job in Los Angeles, CA

    Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions annually. They leverage this data to deliver insights to clients to support decision-making around asset management, disposition, and deployment. Clients range in size from small businesses to Fortune 500 companies. Over the last decade, the company has experienced rapid growth. To support the next stage of their expansion, they are currently expanding their team to venture into new verticals and international markets, including Europe, Australia, and Japan. Opportunity: Long-term customer success is the core of their business strategy. Their client base is growing rapidly, and to support that growth they are building a dedicated Customer Success team to proactively engage with customers, troubleshoot problems, and help drive their business forward. The Customer Success Manager will serve as the company's product expert, directly shaping customers' experiences within their platform. You will build relationships with users, identify and solve issues, manage client change requests, and help drive product adoption. The Customer Success Manager will be the primary point of contact for their customers and users, and will work closely with their Product Development and Engineering teams to ensure the product roadmap aligns with client needs. What You'll Do: Develop expertise in company's product offerings Serve as the primary point of contact between the company and their customers Proactively interface with multiple levels of client management, building rapport and strong professional relationships Manage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunities Translate client requests into technical and/or engineering requirements Take ownership of daily problems and issues, quarterbacking and managing internal teams from troubleshooting to completion Work with customers to understand how best to use our services and provide valuable feedback to business and development teams Help clients better understand the full potential of our products Act as liaison between clients and the Product Development team Manage backlogs and timelines on behalf of large enterprise clients Oversee technical implementation details for each client (business rules, data processes, etc.), and ensure up-to-date documentation Build presentation materials and present findings to small teams Lead web-based trainings, conference calls and in-person client meetings About You: You have a “customer-first” attitude: you take pride in knowing your customers and their businesses, and you prioritize their best interests over all else You speak with confidence and authority, and you enjoy conversation and client engagement You are comfortable acting as a leader, proactively building customer relationships and taking responsibility for customer satisfaction You are highly organized and can handle multiple daily priorities in a dynamic environment You aren't afraid to make mistakes, or fix them afterwards You take pride in your work and are interested in making a significant impact on a small but growing team What We're Looking For: Education: BA/BS degree, with business-oriented concentration (e.g., economics, marketing, finance, engineering) Work Experience: 4+ years of professional experience, with at least 2 in a client-facing/account management role Skills: A great professional communicator, both written and verbal Solid technical skills (Excel and basic SQL) Expertise with PowerPoint and Salesforce Proven track record of managing customer relationships effectively Ability to respond to customer requests throughout the day Exceptionally organized and detail-oriented (they're a data company and details matter!) Ability to grasp technical concepts Self-motivated and proactive, with a “can do” attitude; willing to pitch in and do whatever is required Preferred (But Not Required): Candidates based in Eastern or Central Time Zones. Candidates who have relevant industry experience: construction equipment rentals
    $99k-161k yearly est. 60d+ ago
  • Customer Success Manager for a leading SaaS Company (Bilingual Chinese-English)

    Shanghai BSF Human Resources Co

    Customer success manager job in Los Angeles, CA

    Job brief We are seeking a dynamic and experienced Customer Success Manager for our client focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products. The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product. Responsibilities Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings. Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation. Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives. Coordinate internal resources to support product delivery, implementation, and deployment. Identify and analyze customers needs to help the internal team improve product offering. Output and share customer success stories and best practices in the industry. Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers. Requirements Candidates with a bachelor's degree or higher in computer science or related fields, or with experience in software/SaaS development are preferred. At least 5 years of B2B customer success ,customer service or account management experience in SaaS or CRM related fields; The deep understanding of the beauty industry is preferred; Bilingual in English and Mandarin is preferred.
    $99k-161k yearly est. 60d+ ago
  • Enterprise Customer Success Manager

    Lettrlabs

    Customer success manager job in Los Angeles, CA

    We are hiring an Enterprise Customer Success Manager to own our most strategic customer relationships and support the Customer Success Lead in laying the foundation for the broader CS organization. This individual will manage accounts ranging from $75K up to $1M+ in annual spend, driving retention, adoption, and expansion. As an IC on a small team, they will be responsible for owning client relationships and supporting the Customer Success Lead in building the CS function. Core ResponsibilitiesEnterprise Account Ownership Own the post-sales lifecycle for LettrLabs' customers. Drive NRR by reducing churn, increasing product adoption, and surfacing upsell/renewal opportunities. Lead QBRs, drive engagement around new features, and guide customers to discover additional use cases. Identify risk early and proactively address customer dissatisfaction. Customer Success Leadership Serve as an IC to help support the CS lead in building the CS function. Develop playbooks for onboarding, adoption, health scoring, renewals, and escalation management. Support the set performance metrics for CS and build reporting to track KPIs (e.g., NRR, adoption/utilization). Tooling & Infrastructure Support implementation of tooling (e.g., Gainsight, Catalyst, or alternatives appropriate for stage). Establish customer communication cadences and systems for managing success workflows. Support in creating a scalable approach to customer education and support materials. Cross-Functional Collaboration Partner with Sales for seamless handoff and support in renewal/upsell motion. Work with Product to relay feedback, prioritize roadmap items, and align on key initiatives. Coordinate with Marketing to support feature adoption and customer advocacy. Key Qualifications 5-8 years in Customer Success, Account Management, or post-sales roles with at least 2 years managing strategic/enterprise customers. Experience managing high-value contracts ($75K+ annually) and driving expansion. Demonstrated success in building or scaling CS orgs or processes. Strong understanding of NRR, churn, CSAT, and product engagement metrics. Bonus: Experience with direct mail, marketing automation, or SaaS for e-commerce or home services. Actual base salary offered will be determined by: experience, skills, and work location. This range is meant to cover total compensation and benefits. We welcome you to apply even if your expectations are outside our listed range. LettrLabs USA$100,000-$130,000 USD Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range. LettrLabs is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. LettrLabs is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know. LettrLabs does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, LettrLabs reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact LettrLabs hiring managers or employees regarding recruiting services.
    $100k-130k yearly 30d ago
  • Customer Success Growth Manager

    Everdriven Technologies LLC

    Customer success manager job in Pasadena, CA

    Job Description EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student's trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you're someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven. Position Summary: The Customer Success Growth Manager is pivotal in driving client retention, satisfaction, and revenue initiatives at EverDriven. This role focuses on enhancing the experience of underperforming clients through strategic engagement, performance analysis, and proactive risk mitigation. By leveraging customer feedback and implementing tailored retention strategies, the CSGM fosters long-term partnerships that contribute to the company's growth and success. We are seeking proactive candidates who excel in problem-solving and relationship-building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role. Salary Range: $73,000 - $85,000/year, based on experience + annual bonus eligibility Position is WFH when not conducting field visits with customers. Ideally, the candidate will reside within the CA markets. Analyze and identify factors contributing to poor client performance and/or engagement, developing action plans to improve client satisfaction and usage metrics Owns account relationships, strategy, pricing - including managing contract renewals Proactively engages decisions makers and all levels of school district personnel Implement proactive engagement initiatives to strengthen relationships with clients, understanding their needs and challenges Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers Monitor client health indicators and proactively address risks to prevent churn, collaborating with internal teams as needed Develop and execute strategies to ensure high client retention rates, fostering long-term relationships and loyalty Gather and analyze customer feedback to drive continuous improvement and enhance overall client satisfaction Track and report on client retention metrics and progress in improving poor-performing clients, providing insights and recommendations for ongoing enhancements Requirements: Bachelor's degree and/or equivalent relevant years of experience Minimum of 2 years' experience in a business development, account management or customer success role Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions Ability to manage multiple priorities and projects simultaneously in a fast-paced environment Proactive and self-motivated with a passion for customer success and a track record of achieving goals Valid U.S. driver's license in good standing, required Position will be remote/WFH and requires up to 25% travel Benefits: Medical, Dental, Vision insurance Virtual Doctor Visits with $0 Co-Pay Life Insurance (company paid) Short Term Disability Insurance (company paid) Long-Term Disability Insurance (company paid) Paid Time Off (PTO) Paid Holidays Paid Time to Volunteer Flex Spending Account (FSA) 401K Plan (with an awesome employer match!) Employee Assistance Program Employee Discounts Program Commitment to ESG: Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed. Commitment to Diversity and Inclusion: EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it's the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence. Commitment to Equal Opportunity: EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Visit our website and learn more about us at ******************
    $73k-85k yearly 6d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Thousand Oaks, CA?

The average customer success manager in Thousand Oaks, CA earns between $80,000 and $203,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Thousand Oaks, CA

$128,000

What are the biggest employers of Customer Success Managers in Thousand Oaks, CA?

The biggest employers of Customer Success Managers in Thousand Oaks, CA are:
  1. Schneider Electric Industrial Services
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