Customs collector vs customer service representative

Differences between customs collector and customer service representative duties and responsibilities

Customs collector example responsibilities.

• Manage all VIP clients of the company.
• Experience at working towards set quality standards and achieving SLA during monthly quality audits.
• Lead a team of first line supervisors who are tasked with managing various enforcement programs for CBP.
• Manage VIP visits and deal with all areas of logistics including event management and corporate hospitality
• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Experience with CBP computer systems, OPSEC information, and DHS computer policies.
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Customer service representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Maintain cleanliness and safety and assist patients as necessary.
• Operate POS system and maintain exceptional and consistent customer service.
• Exercise proofreading and basic math skills to maintain quality control over documents process
• Work in customer service department entering information into customer relationship management (CRM).
• Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
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