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The differences between engineering systems analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an engineering systems analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, an engineering systems analyst has an average salary of $89,433, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for an engineering systems analyst include MATLAB, data analysis and C++. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Engineering Systems Analyst | Support Analyst | |
| Yearly salary | $89,433 | $75,989 |
| Hourly rate | $43.00 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 192,726 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
Engineering Systems Analysts are responsible for examining, designing, and managing IT architecture and systems to improve business productivity and efficiency. Their duties include liaising with external and internal clients, conducting analysis on clients' business and IT systems models, creating project briefs, preparing proposals, developing costing reports and project feasibility, and identifying potential solutions. Engineering Systems Analyst also participates in project budgeting, scheduling document testings, overseeing data migration, supporting system updates, and working with testers and developers to ensure user satisfaction and technical compatibility. They help in implementing user manuals and training for new users. They must keep abreast with industry regulations and technical requirements.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Engineering systems analysts and support analysts have different pay scales, as shown below.
| Engineering Systems Analyst | Support Analyst | |
| Average salary | $89,433 | $75,989 |
| Salary range | Between $67,000 And $118,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Parsons | The Citadel |
| Best paying industry | Professional | Finance |
There are a few differences between an engineering systems analyst and a support analyst in terms of educational background:
| Engineering Systems Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between engineering systems analysts' and support analysts' demographics:
| Engineering Systems Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 79.3% Female, 20.7% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 11.1% Asian, 14.6% White, 58.9% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |