Family Support Specialist jobs at Family Services of Northeast Wisconsin - 246 jobs

Are you ready to work for an employer that truly values your contributions and well-being? At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day. About Family Services Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive. We're Hiring! We are seeking a Family Support Specialist to join our team. This full-time position works in our Parent Connection program in Oshkosh and is responsible for establishing trusting relationships with overburdened families by delivering service that is culturally competent, strength-based, family centered, and family directed. Key Responsibilities * Initiate and maintain regular contact with assigned families, primarily in their home. * Manage an active caseload of families. Complete family assessments and develop and implement Individual Family Support Plans based on family needs and preferences. * Provide assistance to families to increase competency in the areas of positive parent-child interaction, home environment, safety, nutrition, child growth and development, and child health care. * Develop and maintain necessary relationships in the community to execute responsibilities to assigned families and promote goal and objectives. * Provide transportation for program participants related to family needs. Qualifications Education: * Required: Bachelor's degree in human services or related field, or equivalent experience. * Preferred: Infant Mental Health Endorsement Experience: * Required: * 0-2 years' experience in the field of early childhood education, maternal-child health, family life education, home visitation, social work, counseling or related human service field. * Preferred: * 2+ years home visitation experience * Bilingual (Spanish/English) Skills and Competencies: * Ability to assimilate and conceptualize individual client desires and needs into detailed written case plans. These duties require advanced interpersonal skills and knowledge of programs and community resources. * Experience in working with or providing services to children and families. * An ability to establish trusting relationships. * Ability to manage a flexible schedule to meet client needs, which may include evenings. * Valid Wisconsin Driver's License with reliable personal vehicle for transporting persons served as needed. Maintain required auto insurance and acceptable driving record requirements. Why Join Us? Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others!

Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in family's lives. We offer fantastic benefits, a flexible schedule, and a great, fully immersive training program. Family Service Coordinators provide case management/service coordination for children ages zero to three who evidence a developmental delay or other atypical development. Service Coordinators conduct screenings, facilitate eligibility determination, organize and participate in evaluations and develop plans for care. Service Coordinators link families with community resources, teach families how to be effective advocates for their children, and assist families in arranging for services their children may need at the time of discharge. Service Coordinators demonstrate excellent documentation, organization and customer service skills. SKILLS AND QUALIFICATIONS: The Family Service Coordinator must be fluent in Spanish and have: 1. Knowledge of the local service delivery system, the target group's needs, the need for integrated services, and the resources available or needing to be developed 2. A Bachelor's Degree in a human service related field (Human service related fields are those that include coursework in areas such as human development, psychology, social services or similar areas) 3. One (1) year of supervised experience working with families with special needs preferred 4. A valid Wisconsin driver's license, reliable transportation and car insurance are required 5. Experience with children in the 0-3 age range and a love of working with them. Come join our team and start making a difference today! Job Type: Full-time Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.

Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in families' lives. We offer fantastic benefits, a flexible schedule, and a great, fully immersive training program. Come see why we are one of the Journal Sentinel's Top Workplaces of 2024! The Children's Long-Term Support waiver is a Medicaid funded long-term care program for children with severe disabilities living with their families in Wisconsin. Clients served may be diagnosed with developmental, physical, or severe emotional disabilities. As a member of the Children's Long Term Support Team (CLTS), this position is responsible for the coordination of services provided to children in Milwaukee County. The Service Coordinator works closely with client families to identify goals and care needs for each child and the development of an individualized service plan. Service Coordinators assist in identifying appropriate services to meet these goals by utilizing waiver funded, insurance based options, and informal community supports needed by eligible persons and their families. Essential Functions: · Must be able to offer families a strong knowledge base that helps them make decisions about their options for their child. · Ability to work within an interdisciplinary team as a cooperative and supportive team member. · Strong oral and written communication skills. · Ability to utilize computer based communication, word processing, data entry systems, and teleconferencing platforms. · Ability to train and learn remotely. · Completion of quarterly home visits in client homes throughout Milwaukee County. Skills & Qualifications: · Bachelors Degree in Human Services/related field or an Associates Degree with at least 2 years of related work experience is required · 1 year Experience in working with children with disabilities. · Must have knowledge of community resources available to meet the needs of the clients served. · Ability to communicate and work effectively in a positive manner with staff and clients. · Effective time management skills and the ability to multitask. · Must possess a valid Wisconsin driver's license, reliable transportation and auto insurance. Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients."

Homecare Hub offers a unique solution for people with caregiving needs, focusing on small shared care and co-living environments to help individuals stay out of large institutional nursing facilities. Whether in existing care homes or customized on-demand setups, Homecare Hub provides superior, safe, and affordable care options. The innovative approach allows individuals to age with dignity in their community. In Wisconsin, the focus is on partnering with various organization to accelerate the creation of Adult Family Homes and Community Based Residential Facilities. Currently Homecare Hub partners with > 10% of the existing small homes in Milwaukee, and multiple health systems across the state. In the La Crosse region who have formed a strategic partnership with the Gundersen (Emplify) Health system. Feel free to learn more here: ******************************************************************************************************* Role Description This is a hybrid role for a case manager & care coordination position at Homecare Hub. This individual will help with placement of patients into small homes, and as well oversee a cohort of patients and assuring their clinical healthcare and non-clinical needs are met. This hybrid role is located in Wisconsin with occasional travel across the state. Most in person work will be local, and there will be a component of work from home as well. Qualifications We are seeking a social worker, however, a nurse working in he case management field will be considered. Experience in the healthcare or caregiving industry Knowledge of Medicaid and Medicare and various plans Financial Counseling skills Knowledge of Services in the La Crosse Region Excellent communication, interpersonal, and leadership skills. Technology skills Bachelor's or Master's degree in Nursing or Social work

The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routinesin order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs. The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support and honor our "Patient Forward" mission by ensuring patientsare at the center of every interaction; providing compassionate, high-quality care and service Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include: Educate patients on TTFields therapy and initiating treatment Provide ongoing enhanced training sessions for patients and caregivers Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits Demonstrate empathy and understanding when interacting with patients and their caregivers Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays) Manage responsibilities and workload independently within your designated regional territory Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes Manage administrative tasks in a timely and efficient manner, including but not limited to: Documentation in customer relationship management (CRM) system Expense reporting Equipment inventory management Ongoing trainings, assessments, and other regulatory tasks Regular travel by vehicle and air to support patient care and service needs Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle Adapt to frequently changing business needs and schedules to ensure seamless patient support QUALIFICATIONS/KNOWLEDGE: Minimum Requirement: Associate's degree with 2 to 3 years' relevant professional experience OR Bachelor's degree with 1 to 2 years' relevant professional experience Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred Experience working in a for-profit environment preferred Strong emotional intelligence and situational awareness Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit) Must possess a valid driver's license Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management Commercial air travel required, with potential travel outside of the assigned territory Primary residence must be within assigned territory Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment Assigned territory subject to change based upon business need Attendance at company meetings, both within and outside of the assigned territory, is required OTHER: Ability to lift up to 50 pounds Ability to drive long distances ABOUT NOVOCURE: Our vision Patient-forward: aspiring to make a difference in cancer. Our patient-forward mission Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy. Our patient-forward values - innovation - focus - drive - courage - trust - empathy Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email

The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routinesin order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs. The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support and honor our "Patient Forward" mission by ensuring patientsare at the center of every interaction; providing compassionate, high-quality care and service Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include: Educate patients on TTFields therapy and initiating treatment Provide ongoing enhanced training sessions for patients and caregivers Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits Demonstrate empathy and understanding when interacting with patients and their caregivers Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays) Manage responsibilities and workload independently within your designated regional territory Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes Manage administrative tasks in a timely and efficient manner, including but not limited to: Documentation in customer relationship management (CRM) system Expense reporting Equipment inventory management Ongoing trainings, assessments, and other regulatory tasks Regular travel by vehicle and air to support patient care and service needs Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle Adapt to frequently changing business needs and schedules to ensure seamless patient support QUALIFICATIONS/KNOWLEDGE: Minimum Requirement: Associate's degree with 2 to 3 years' relevant professional experience OR Bachelor's degree with 1 to 2 years' relevant professional experience Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred Experience working in a for-profit environment preferred Strong emotional intelligence and situational awareness Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit) Must possess a valid driver's license Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management Commercial air travel required, with potential travel outside of the assigned territory Primary residence must be within assigned territory Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment Assigned territory subject to change based upon business need Attendance at company meetings, both within and outside of the assigned territory, is required OTHER: Ability to lift up to 50 pounds Ability to drive long distances ABOUT NOVOCURE: Our vision Patient-forward: aspiring to make a difference in cancer. Our patient-forward mission Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy. Our patient-forward values - innovation - focus - drive - courage - trust - empathy Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email

At Children's Wisconsin, we believe kids deserve the best. Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect. We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family. Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin. Foster Care Treatment Foster Care Adoption Respite Care Child Advocacy Centers Family Case Management Family Finding We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Position Summary The Home Visitor is responsible for initiating and maintaining regular contact/support with families enrolled in our Home Visiting programs. This activity will occur primarily in the family's home and each visit should last at least an hour. The interventions used should be family centered and strength based and directed at establishing a trusting relationship; assisting in strengthening the parent-child relationship; assisting parents in improving their skills to optimize the home environment; improving the family support system; and increasing the family's ability to problem solve and assume the role of advocate for themselves and their children. The Home Visitor will also be responsible for assisting the family in establishing goals and a plan for accomplishment of those goals, as well as the assessment of the normal growth and development. Position Requirements High School Diploma or Equivalent required. Bachelor degree preferred. One year experience working in community programs with families of diverse ethnic, cultural and socioeconomic background. Experience working with or providing services to children and families. Infant Mental Health endorsement preferred. Demonstrates an openness with the concept of Reflective Practice. Bilingual in Spanish/English or Hmong/English is a plus. Requires a valid driver's license, acceptable driving record, personal auto liability insurance coverage and the ability to be insured by the CHHS auto insurance carrier. Must use personal vehicle to transport children, complete in-house car seat transporter training within one month of hire and re-train biannually thereafter to maintain. Knowledge of milestones of infant and child development along with the ability to demonstrated knowledge of psychosocial, economic and cultural determinants of healthy growth and development. Working knowledge of current trends and developments in the prevention and family support field. Knowledge of the ecological theories and family support principles. Ability to effectively communicate information and respond to questions from diverse individuals, community groups and the general public. Ability to work independently in a fast paced environment. Excellent verbal and written skills. Ability to communicate effectively both in oral and written communication, including the ability to write factual progress notes, effectively present information in individual and group settings with a variety of audiences. Strong computer , time management and organizational skills. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Located in Milwaukee, Wisconsin, Versiti Organ and Tissue is a federally designated Organ Procurement Organization, (OPO) supporting the transplant community in southeastern Wisconsin. While we recover organs for life-saving transplant, we prioritize a family-centered process, supporting both our donors and their families throughout the end-of-life, donation, and bereavement processes. We educate both the public and medical professionals about the tremendous need for organ and tissue donors. We are guided by an advisory board that includes members from the community and affiliated transplant centers. Our service area includes 50 critical care hospitals and 3 transplant centers for a population of 2.3 million people in a 12-county region. We are the region's primary, most current source of information about organ and tissue donation in collaboration with our state team, Donate Life Wisconsin. More than 100,000 Americans are waiting for the organ they need to survive. 2,000+ of those individuals reside in Wisconsin. The need is great, and Versiti is committed to increasing the number of donated organs, eyes and tissue available for transplant to save and enhance lives. Position Summary The Family Support Specialist (FSS) is a true donation advocate. They are responsible for obtaining authorization from potential donor families to choose the legacy of donation for their loved one. At Versiti, this is achieved through high-caliber, compassionate, and collaborative family support, working closely and effectively alongside other Versiti OPO staff as well as hospital care teams to develop effective care plans to achieve goals. The FSS is committed to outcome-oriented care, ensuring the donation process remains family-centered while optimizing the OPO's opportunity to save lives. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Essential Responsibilities Supports family needs throughout the entire donor process from referral, family discussion, donor management, operating room, and family follow-up. Meets with the potential donor family to offer donation, providing emotional support and compassion during and after the donation process Coordinates huddles with the hospital staff to establish a collaborative plan to support the family and Establishes initial contact with the potential donor family Engages with full awareness and sensitivity to cultural and religious beliefs regarding the grief process Accurately obtains and completes written consent from the legal next of kin for the purposes of organ and tissue donation Supports and upholds donor designation status with all families, as applicable Assists Hospital Development Liaisons with educating health care professionals and the public regarding organ donation; may develop, conduct, and participate in education programs for health care professionals and the public Supports and demonstrates a customer service commitment to internal and external customers through adherence to Versiti customer service standards and processes Maintains competence through participation in job-related continuing education and contributes to quality assurance activities Actively participates and contributes in Lean and continuous improvement Understands and performs all applicable regulatory and compliance requirements set forth by AOPO (Association of Organ Procurement Organizations), UNOS and CMS Demonstrates schedule flexibility as determined by business need and Proactively seeks continued professional development Work/job related travel and reliable transportation is required and Requires evening, weekend and holiday work hours Stays current with authorization best practices and bereavement-related issues through participation in continuing education Participates in case debriefs, assigned work groups and special projects Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Qualifications Experience Required: 1+ years previous healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations required Educational Requirements: Bachelor's Degree in Social Work, Sociology, Psychology or related field required OR Associate's Degree in a related field and 1+ years of healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations, plus an additional 2+ years experience collaborating with patients or customers in challenging emotional situations (3+ years required overall) in lieu of required degree required OR High School and 1+ years of healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations, plus an additional 4+ years experience collaborating with patients or customers in challenging emotional situations (5+ years required overall) in lieu of required degree required Tools and Technology Microsoft Suite (Word, Excel, PowerPoint, Outlook) required General office equipment (computer, printer, fax, copy machine, scanner) required

Located in Milwaukee, Wisconsin, Versiti Organ and Tissue is a federally designated Organ Procurement Organization, (OPO) supporting the transplant community in southeastern Wisconsin. While we recover organs for life-saving transplant, we prioritize a family-centered process, supporting both our donors and their families throughout the end-of-life, donation, and bereavement processes. We educate both the public and medical professionals about the tremendous need for organ and tissue donors. We are guided by an advisory board that includes members from the community and affiliated transplant centers. Our service area includes 50 critical care hospitals and 3 transplant centers for a population of 2.3 million people in a 12-county region. We are the region's primary, most current source of information about organ and tissue donation in collaboration with our state team, Donate Life Wisconsin. More than 100,000 Americans are waiting for the organ they need to survive. 2,000+ of those individuals reside in Wisconsin. The need is great, and Versiti is committed to increasing the number of donated organs, eyes and tissue available for transplant to save and enhance lives. Position Summary The Family Support Specialist (FSS) is a true donation advocate. They are responsible for obtaining authorization from potential donor families to choose the legacy of donation for their loved one. At Versiti, this is achieved through high-caliber, compassionate, and collaborative family support, working closely and effectively alongside other Versiti OPO staff as well as hospital care teams to develop effective care plans to achieve goals. The FSS is committed to outcome-oriented care, ensuring the donation process remains family-centered while optimizing the OPO's opportunity to save lives. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Essential Responsibilities Supports family needs throughout the entire donor process from referral, family discussion, donor management, operating room, and family follow-up. Meets with the potential donor family to offer donation, providing emotional support and compassion during and after the donation process Coordinates huddles with the hospital staff to establish a collaborative plan to support the family and Establishes initial contact with the potential donor family Engages with full awareness and sensitivity to cultural and religious beliefs regarding the grief process Accurately obtains and completes written consent from the legal next of kin for the purposes of organ and tissue donation Supports and upholds donor designation status with all families, as applicable Assists Hospital Development Liaisons with educating health care professionals and the public regarding organ donation; may develop, conduct, and participate in education programs for health care professionals and the public Supports and demonstrates a customer service commitment to internal and external customers through adherence to Versiti customer service standards and processes Maintains competence through participation in job-related continuing education and contributes to quality assurance activities Actively participates and contributes in Lean and continuous improvement Understands and performs all applicable regulatory and compliance requirements set forth by AOPO (Association of Organ Procurement Organizations), UNOS and CMS Demonstrates schedule flexibility as determined by business need and Proactively seeks continued professional development Work/job related travel and reliable transportation is required and Requires evening, weekend and holiday work hours Stays current with authorization best practices and bereavement-related issues through participation in continuing education Participates in case debriefs, assigned work groups and special projects Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Qualifications Experience Required: 1+ years previous healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations required Educational Requirements: Bachelor's Degree in Social Work, Sociology, Psychology or related field required OR Associate's Degree in a related field and 1+ years of healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations, plus an additional 2+ years experience collaborating with patients or customers in challenging emotional situations (3+ years required overall) in lieu of required degree required OR High School and 1+ years of healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations, plus an additional 4+ years experience collaborating with patients or customers in challenging emotional situations (5+ years required overall) in lieu of required degree required Tools and Technology Microsoft Suite (Word, Excel, PowerPoint, Outlook) required General office equipment (computer, printer, fax, copy machine, scanner) required Not ready to apply? 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Work Schedule: Part-time, 60% FTE, evening/night shift. This position will work 12-hour shifts between the hours of 7:00pm and 7:30am and will be scheduled a weekend rotation. Hours may vary based on the operational needs of the department. Be part of something remarkable Come make a difference in the lives of pediatric patients at UW Health. We are seeking a Child Life Specialist to: Provide age-appropriate information and administer appropriate child life therapies in conjunction with the patient's age, medical condition, and family/significant others. Work with both outpatients and inpatients (and families) during their medical encounters to foster a level of trust and comfort, which allows children to express their fears, discontents, and misconceptions about their care. Advocate for patients and provide appropriate clinical interventions to the ever-changing needs of children with chronic illness and handicapping conditions that are potentially disruptive to children's development and effective family functioning. Work with an interdisciplinary team to set priorities in the planning, implementation and evaluation of therapeutic and psychosocial programming of child life services with all children and families receiving care in the outpatient and inpatient areas. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Qualifications Bachelor's Degree from an accredited college or university in Child Life, Child Development, or a related field Required Master's Degree from an accredited college or university in Child Life, Child Development, or a related field Preferred Work Experience Completion of a Child Life internship with a minimum of 480 hours in a pediatric health care setting Required At least two (2) years of related experience working with children and adolescents in a hospital setting Preferred Experience in specific specialty area Preferred Paid clinical experience Preferred Licenses & Certifications Certified as a Child Life Specialist by the Association for Child Life Professionals (ACLP) or certification in progress with ability to obtain this credential within 1 Year Required CPR certification or attain certification within 90 Days Required Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. American Family Children's Hospital in Madison, Wisconsin-also a Magnet -designated facility-provides specialized care in a healing environment designed especially for pediatric patients and their families. American Family Children's Hospital is a comprehensive pediatric medical and surgical center, with nationally recognized pediatric specialists in a wide range of fields. It is also home to our Level One Pediatric Trauma Center and Level IV NICU, which cares for the tiniest patients throughout Wisconsin and beyond. View Full Job Description UW Hospital and Clinics benefits

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Child Life Specialist Cost Center: 301351047 MfdHos-Child Life Services Scheduled Weekly Hours: 8 Employee Type: Casual Work Shift: Casual; variable shifts (United States of America) Job Description: JOB SUMMARY The Child Life Specialist helps children and teenagers cope with their health care experiences. The Child Life Specialist will offer support to the individual in the hospital/clinic by preparing them and providing support and distraction during medical procedures. The Child Life Specialist serves as an advocate to the child or teenager and their family members assisting with questions and helping them to understand what is happening at a developmentally appropriate level. The Child Life Specialist will utilize appropriate therapeutic play to relieve stress and teach coping mechanisms to help children and teenagers cope with illnesses and injuries. The Child Life Specialist will participate as part of the interdisciplinary team creating treatment plans for the patient and family. WORK SHIFT Variable Day/PM shifts including occasional weekends. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Bachelor's degree in child life, therapeutic recreation with an emphasis in child life, child development, psychology, or related field. Preferred/Optional: Master's degree in child life, therapeutic recreation with an emphasis in child life, child development, psychology, or related field. EXPERIENCE Minimum Required: Successful completion of 600 hours in a child life internship and/or experience as a Child Life Specialist and eligible to sit for the Child Life Certification exam. Preferred/Optional: One year of experience in related field. Effective communication skills, initiative, flexibility, and a team player. Knowledge and experience utilizing technology, and other appropriate children's resources. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Certified Child Life Specialist (CCLS) certification awarded by the Association of Child Life Professionals within one year of hire. Basic Life Support (BLS) certification awarded by the American Heart Association or American Red Cross within one month of hire. Preferred/Optional: Certified Therapeutic Recreation Specialist (CTRS) certification awarded by the National Council for Therapeutic Recreation Certification. Basic Life Support (BLS) certification awarded by the American Heart Association or American Red Cross at time of hire. ESSENTIAL JOB FUNCTIONS Utilizes developmentally and emotionally appropriate play to assess and meet the child's psychosocial needs in the healthcare setting. Formulates and implements child life goals based on individual assessments and child life/therapeutic recreation practices to help the child develop attainable goals/skills. Seeks the involvement of families in their child's child life goals and matches expectations with family needs and views, to ensure the family's support of the child and their development. Facilitates group activities and provides design input for other patientcare areas to promote the use, orientation, personalization, comfort and security for each individual participating. Empathizes objectively to assist patients in coping with the stress of hospitalization, illness, death and/or loss. Uses developmentally appropriate and medically accurate teaching aids and techniques to increase the knowledge of the patient and family and ensure the emotional needs are supported. Communicates regularly with the patient's medical team to ensure the medical needs are the center focus and coordinate child life activities around the patient's treatment and care giver schedules. Documents developmental, behavioral and other necessary items in the patient's medical record to provide accurate documentation of the patient's medical history for future use and recommends consults or referrals when the patient's needs are beyond the scope of the child life program. Gives lectures and programs in the community and within the healthcare system, adapting approaches, media and content to the audience to provide a pertinent and comprehensive educational opportunity on child life topics. Provides recommendations of programs and training for healthcare staff and volunteers to ensure the individuals have the appropriate resources to work with the patient in a safe and effective manner. Evaluates child life services by collecting accurate and pertinent data within established time limits to recommend program changes reflective of the patient population, healthcare environment and staffing levels. Regular attendance is required in order to carry out the essential functions of the position. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Patient Assistance Counselor Cost Center: 101651100 Financial Counseling Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Job Description: JOB SUMMARY The Patient Assistance Counselor is responsible for interviewing, verifying insurance benefits, and following up with uninsured and underinsured patient referrals to assess and assist with their medical, social and financial needs. The individual reviews financial assistance and medication assistance applications to ensure program and financial requirements are met. The individual may calculate income and assets totals and determine level of financial assistance award, and medication assistance eligibility, according to protocol. The Patient Assistance Counselor maintains a thorough knowledge of health care coverage opportunities available through local, state or federal and pharmaceutical programs and Foundation grants, and assists with outreach and enrollment to bridge patients with these resources. This position is on site in Eau Claire, WI JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: Successful completion of a diagnosis, current procedural terminology (CPT) and medical terminology courses at time of hire. EXPERIENCE Minimum Required: Two years' experience in medical business office, health care setting or comparable experience required. For FHC Dental Center PAC, one year experience in FHC medical or dental office may be acceptable. Preferred/Optional: None CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: * For positions hired within the FHC dental centers: * Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire. * Certified Application Counselor designation through the Centers for Medicare and Medicaid Services within three months from the first fall training offered after hire. Preferred/Optional: * For positions hired within the FHC dental centers: * Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire. * Certified Application Counselor designation through the Centers for Medicare and Medicaid Services at time of hire. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Patient Assistance Counselor Cost Center: 101651100 Financial Counseling Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Mon-Fri; 8:00 am - 5:00 pm (United States of America) Job Description: JOB SUMMARY The Pre-Service Coordinator secures scheduled encounters by verifying insurance, identifying and completing payer authorization requirements, and creating, communicating and collecting on estimated patient liabilities pre-service. This individual is responsible for verifying insurance details, documenting insurance benefits, producing price estimates, and communicating with patients regarding pre-registration and collection items. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Successful completion of a diagnosis, current procedural terminology (CPT) and medical terminology courses, per departmental procedures, within one year of hire. Preferred/Optional: None. EXPERIENCE Minimum Required: Three years' experience in a medical business office or health care setting involving customer service or patient-facing responsibilities, or equivalent experience. Preferred/Optional: Successful completion of post-secondary courses in Medical Terminology and Diagnosis and CPT Coding. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None. Preferred/Optional: None. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title:Child Life SpecialistCost Center:301351047 MfdHos-Child Life ServicesScheduled Weekly Hours:8Employee Type:CasualWork Shift:Casual; variable shifts (United States of America) Job Description: JOB SUMMARY The Child Life Specialist helps children and teenagers cope with their health care experiences. The Child Life Specialist will offer support to the individual in the hospital/clinic by preparing them and providing support and distraction during medical procedures. The Child Life Specialist serves as an advocate to the child or teenager and their family members assisting with questions and helping them to understand what is happening at a developmentally appropriate level. The Child Life Specialist will utilize appropriate therapeutic play to relieve stress and teach coping mechanisms to help children and teenagers cope with illnesses and injuries. The Child Life Specialist will participate as part of the interdisciplinary team creating treatment plans for the patient and family. WORK SHIFT Variable Day/PM shifts including occasional weekends. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Bachelor's degree in child life, therapeutic recreation with an emphasis in child life, child development, psychology, or related field. Preferred/Optional: Master's degree in child life, therapeutic recreation with an emphasis in child life, child development, psychology, or related field. EXPERIENCE Minimum Required: Successful completion of 600 hours in a child life internship and/or experience as a Child Life Specialist and eligible to sit for the Child Life Certification exam. Preferred/Optional: One year of experience in related field. Effective communication skills, initiative, flexibility, and a team player. Knowledge and experience utilizing technology, and other appropriate children's resources. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Certified Child Life Specialist (CCLS) certification awarded by the Association of Child Life Professionals within one year of hire. Basic Life Support (BLS) certification awarded by the American Heart Association or American Red Cross within one month of hire. Preferred/Optional: Certified Therapeutic Recreation Specialist (CTRS) certification awarded by the National Council for Therapeutic Recreation Certification. Basic Life Support (BLS) certification awarded by the American Heart Association or American Red Cross at time of hire. ESSENTIAL JOB FUNCTIONS Utilizes developmentally and emotionally appropriate play to assess and meet the child's psychosocial needs in the healthcare setting. Formulates and implements child life goals based on individual assessments and child life/therapeutic recreation practices to help the child develop attainable goals/skills. Seeks the involvement of families in their child's child life goals and matches expectations with family needs and views, to ensure the family's support of the child and their development. Facilitates group activities and provides design input for other patientcare areas to promote the use, orientation, personalization, comfort and security for each individual participating. Empathizes objectively to assist patients in coping with the stress of hospitalization, illness, death and/or loss. Uses developmentally appropriate and medically accurate teaching aids and techniques to increase the knowledge of the patient and family and ensure the emotional needs are supported. Communicates regularly with the patient's medical team to ensure the medical needs are the center focus and coordinate child life activities around the patient's treatment and care giver schedules. Documents developmental, behavioral and other necessary items in the patient's medical record to provide accurate documentation of the patient's medical history for future use and recommends consults or referrals when the patient's needs are beyond the scope of the child life program. Gives lectures and programs in the community and within the healthcare system, adapting approaches, media and content to the audience to provide a pertinent and comprehensive educational opportunity on child life topics. Provides recommendations of programs and training for healthcare staff and volunteers to ensure the individuals have the appropriate resources to work with the patient in a safe and effective manner. Evaluates child life services by collecting accurate and pertinent data within established time limits to recommend program changes reflective of the patient population, healthcare environment and staffing levels. Regular attendance is required in order to carry out the essential functions of the position. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Crisis Professional Opportunity: The Crisis Professional (CP) provides crisis intervention, crisis counseling for individuals and families, referral and short-term follow-up, and collaborative community consultation, and education. Perform crisis line risk assessments to evaluate and triage to the most appropriate treatment setting. Compensation and Benefits: Starting pay range from $29.91 to $31.70 for Bachelor's candidates and $33.00 to $35.93 for Masters candidates, depending on experience. In addition, there is $1.50/hr shift differential for 2:00pm-10:00pm hours and $2.50/hr shift differential for 10:00pm-6:00am hours. We have full and part-time roles available. The current available shifts are 8:00pm - 6:00am. PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program, and employee discounts. As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period! What Qualifies You: Crisis Professional - Bachelors: Bachelor's Degree in Human Services, Psychology, or another related field with a preferred one year or work in a related field. Crisis Professional - Masters: Master's Degree in Human Services, social work, counseling, or another related field, with a preferred one year of work in a related field. Skills & Knowledge: Communicate effectively with others. Confidently make decisions as needed in crisis situations. Detail oriented documentation. Physical ability to restrain patients when necessary. Calm and composed in crisis situations. Ability to provide patient centered and trauma informed care. Passion for working with a diverse population in various settings. Valid Wisconsin driver's license, use of a personal vehicle and appropriate auto insurance coverage as required by North Central Health Care. What a Crisis Professional does at NCHC: Provides immediate support in on-site and mobile crisis situations for Behavioral Health Services Develops crisis plans based on crisis assessment information Collaborates with law enforcement Communicates effectively with all necessary personnel throughout patient care cases. Provides information, support, intervention, emergency services coordination, and referral for additional or ongoing services Documents in a detailed and timely manner the care provided in the EMR Click here to watch our realistic job preview About North Central Health Care: Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at ********************** to learn more. In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Employment Opportunity

The Stabilizer position is responsible for providing a wide array of culturally sensitive, recovery oriented, trauma sensitive, direct clinical services in conjunction with other staff within the Emergency Service Unit teams along with outside community providers. CSI will assist with the day-to-day functioning of all activities related to the Crisis Stabilization Program. Primary duties include assessing and coordinating the placements of clients, assessments, safety planning, and coordination of ORW support services, and transitional case management of persons stabilizing from a crisis. The position involves mobility throughout the community, working with police, hospitals, other JMHC programs, outside agency's and may require working irregular hours in keeping with the needs of the program. This position on the emergency services team involves working rotating shifts as needed, including evenings weekends and holidays in order to ensure that the clinical needs of the program are being met and to enable the program to operate 24 hours a day, seven days as week, 365 days a year. The Stabilizer reports directly to the assigned supervisor with overall program supervision provided by the Director. Minimum annual service hours are 1,352. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities. Duties/Responsibilities: A. Provision of Clinical Services Performs accurate assessments to initially evaluate mental health, as well as alcohol and other drug use issues in a culturally sensitive, recovery oriented, trauma sensitive manner. Provides a range of clinical services in conjunction with program staff including outreach, assessment, treatment planning, referral, and case management in a context that is supportive of the consumer's culture, values, and perspectives. Completes accurate clinical records including intakes, assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner. B. Program and JMHC Participation Attends staff meetings, in-services and other program activities as requested. Participates in JMHC committees, trainings and activities as directed and/or approved. Qualifications Education and Experience: Education/Licensure ESSENTIAL Bachelor's degree in a related behavioral health field with 1 year of clinical experience. OR 4 years of clinical experience with chronically mentally ill persons Experience ESSENTIAL Experience in related behavioral health field. Commitment to work toward improving cultural diversity and inclusion. Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision. Knowledge of evidence-based practices for treatment of mental health and co-occurring disorders. Experience in community-based mental health and substance abuse assessment, case management, treatment planning and crisis resolution. Ability to communicate effectively (both orally and in writing). Ability to work effectively with an interdisciplinary team with a positive and creative attitude. Ability to work independently and remain organized and efficient. Superior ethics and interpersonal boundaries as evidenced by past experience in community-based work with related professional references. Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle with willingness to use it for work (i.e., transporting consumers. PREFERRED Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian). Fluent in American Sign Language. Experience with use of evidence- based practices in mental health, and substance abuse. Physical Requirements: Requires driving, sitting, standing, light lifting, bending, and reaching, and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc. Working Conditions: May require evening or weekend hours depending on program and consumer's needs. Hiring Requirement: All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin's Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4) Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer