Job Counselor jobs at Family Services of Northeast Wisconsin - 222 jobs

Homecare Hub offers a unique solution for people with caregiving needs, focusing on small shared care and co-living environments to help individuals stay out of large institutional nursing facilities. Whether in existing care homes or customized on-demand setups, Homecare Hub provides superior, safe, and affordable care options. The innovative approach allows individuals to age with dignity in their community. In Wisconsin, the focus is on partnering with various organization to accelerate the creation of Adult Family Homes and Community Based Residential Facilities. Currently Homecare Hub partners with > 10% of the existing small homes in Milwaukee, and multiple health systems across the state. In the La Crosse region who have formed a strategic partnership with the Gundersen (Emplify) Health system. Feel free to learn more here: ******************************************************************************************************* Role Description This is a hybrid role for a case manager & care coordination position at Homecare Hub. This individual will help with placement of patients into small homes, and as well oversee a cohort of patients and assuring their clinical healthcare and non-clinical needs are met. This hybrid role is located in Wisconsin with occasional travel across the state. Most in person work will be local, and there will be a component of work from home as well. Qualifications We are seeking a social worker, however, a nurse working in he case management field will be considered. Experience in the healthcare or caregiving industry Knowledge of Medicaid and Medicare and various plans Financial Counseling skills Knowledge of Services in the La Crosse Region Excellent communication, interpersonal, and leadership skills. Technology skills Bachelor's or Master's degree in Nursing or Social work

**Become a part of our caring community and help us put health first** Become a part of our caring community and help us put health first. As an Adobe Experience Platform Developer (AJO), you will play a hands-on role in translating strategy into real-time journeys using Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This role can be performed remotely from anywhere in the U.S. You will lead all phases of the product lifecycle-from ideation to launch-by developing and optimizing Next Best Action (NBA) journeys that meet member needs and deliver measurable business outcomes. Post-launch, you will monitor performance, gather feedback, and iterate to ensure journeys remain effective and relevant across customer segments. **Role Responsibilities** + Configure, test, deploy, and iterate personalized journeys/campaigns in Adobe Journey Optimizer based on NBA strategy and business requirements. + Collaborate with data analytics teams to build, refine, and validate audience segments in Adobe Experience Platform using real-time behavioral signals and profile attributes. + Partner with lifecycle marketers, data scientists, and channel leads to activate journey logic and improve targeting effectiveness. + Conduct rigorous quality assurance across journey/campaigns components including events, wait steps, personalization rules, and cross-channel triggers. + Monitor journey performance, resolve execution issues, and partner with analytics to refine logic and improve outcomes. + Serve as a subject matter expert (SME) for AJO and AEP capabilities, and support upskilling efforts across the team. + Contribute to platform governance, best practices, and continuous improvement in journey orchestration. **Use your skills to make an impact** + Deliver real-time, personalized member journeys/campaigns that enhance engagement and satisfaction. + Ensure accurate, compliant, and effective execution of NBA logic across digital and offline channels. + Drive operational excellence through hands-on configuration, QA, and platform stewardship. + Champion innovation and continuous improvement in marketing operations and customer experience. **Use your skills to make an impact** **Required Qualifications** + Bachelor's degree in marketing, business, or a related field or 3-5 years' working within a marketing campaign delivery team. + 3+ years of experience in marketing operations, lifecycle marketing, or digital campaign execution. + 2+ years of hands-on experience configuring journeys/campaigns in Adobe Journey Optimizer, Adobe Experience Platform, SalesForce Marketing Cloud or similar platforms. + Strong understanding of customer journey logic, event triggers, decision orchestration, and personalization. + Effective communicator with the ability to collaborate across technical and business teams. + Comfortable working in agile pod-based, or cross-functional environments. **Preferred Qualifications** + Adobe certifications in AEP or AJO. + Familiarity with Adobe Real-Time CDP, XDM schemas, or event tagging. + Experience in highly regulated industries such as healthcare or financial services. + Exposure to JSON, event payloads, or API-driven personalization. + Experience with responsive email design and accessibility standards. + Understanding of Next Best Action personalization logic frameworks. **Additional Information** To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. + Satellite, cellular and microwave connection can be used only if approved by leadership. + Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. + Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including: + Health benefits effective day one + Paid time off, holidays, volunteer time and jury duty pay + Recognition pay + 401(k) retirement savings plan with employer match + Tuition assistance + Scholarships for eligible dependents + Parental and caregiver leave + Employee charity matching program + Network Resource Groups (NRGs) + Career development opportunities **Our Hiring Process** As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ******************** with instructions on how to add the information into your official application on Humana's secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About us** Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************

SummaryGE HealthCare is a global leader in medical technology and digital solutions, dedicated to improving lives in the moments that matter. We innovate to transform healthcare delivery and empower clinicians worldwide. Join us to turn ideas into world-changing realities in an inclusive environment where every voice matters. We are seeking an exceptional AI Algorithm Developer to join our Algorithm team focused on Point of Care Ultrasound. In this role, you will work as part of a highly collaborative, international team, developing cutting-edge AI/ML solutions that enhance ultrasound imaging and diagnostic capabilities.Job DescriptionResponsibilities Develop advanced AI/ML algorithms for analysis and interpretation of ultrasound image data. Translate clinical and product requirements into robust algorithmic solutions. Definie data requirements for training and validating AI models. Collaborate with cross-functional teams on integration, testing and deployment. Prepare internal and regulatory documentation. Required Qualifications M.Sc. or Ph.D. in Electrical Engineering, Computer Science, Biomedical Engineering, Mathematics or equivalent experience. 4+ years of hands-on experience in image processing/computer vision (segmentation, detection, classification). 4+ years of experience developing ML/DL algorithms using frameworks such as PyTorch, TensorFlow, or Keras. Strong programming skills in Python and/or C++ for scalable, efficient software development. Preferred: Experience with medical imaging. Desired Qualifications Strong problem-solving and leadership skills. Self-starter with the ability to work independently and take ownership of tasks. Excellent communication and collaboration abilities in a multicultural environment. Solid system-level understanding. #LI-ONSITE #LI-WI #LI-IL We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

GE HealthCare is a global leader in medical technology and digital solutions, dedicated to improving lives in the moments that matter. We innovate to transform healthcare delivery and empower clinicians worldwide. Join us to turn ideas into world-changing realities in an inclusive environment where every voice matters. We are seeking an exceptional AI Algorithm Developer to join our Algorithm team focused on Point of Care Ultrasound. In this role, you will work as part of a highly collaborative, international team, developing cutting-edge AI/ML solutions that enhance ultrasound imaging and diagnostic capabilities. Job Description Responsibilities * Develop advanced AI/ML algorithms for analysis and interpretation of ultrasound image data. * Translate clinical and product requirements into robust algorithmic solutions. * Definie data requirements for training and validating AI models. * Collaborate with cross-functional teams on integration, testing and deployment. * Prepare internal and regulatory documentation. Required Qualifications * M.Sc. or Ph.D. in Electrical Engineering, Computer Science, Biomedical Engineering, Mathematics or equivalent experience. * 4+ years of hands-on experience in image processing/computer vision (segmentation, detection, classification). * 4+ years of experience developing ML/DL algorithms using frameworks such as PyTorch, TensorFlow, or Keras. * Strong programming skills in Python and/or C++ for scalable, efficient software development. * Preferred: Experience with medical imaging. Desired Qualifications * Strong problem-solving and leadership skills. * Self-starter with the ability to work independently and take ownership of tasks. * Excellent communication and collaboration abilities in a multicultural environment. * Solid system-level understanding. #LI-ONSITE #LI-WI #LI-IL We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Child Life Specialist Cost Center: 301351047 MfdHos-Child Life Services Scheduled Weekly Hours: 8 Employee Type: Casual Work Shift: Casual; variable shifts (United States of America) Job Description: JOB SUMMARY The Child Life Specialist helps children and teenagers cope with their health care experiences. The Child Life Specialist will offer support to the individual in the hospital/clinic by preparing them and providing support and distraction during medical procedures. The Child Life Specialist serves as an advocate to the child or teenager and their family members assisting with questions and helping them to understand what is happening at a developmentally appropriate level. The Child Life Specialist will utilize appropriate therapeutic play to relieve stress and teach coping mechanisms to help children and teenagers cope with illnesses and injuries. The Child Life Specialist will participate as part of the interdisciplinary team creating treatment plans for the patient and family. WORK SHIFT Variable Day/PM shifts including occasional weekends. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Bachelor's degree in child life, therapeutic recreation with an emphasis in child life, child development, psychology, or related field. Preferred/Optional: Master's degree in child life, therapeutic recreation with an emphasis in child life, child development, psychology, or related field. EXPERIENCE Minimum Required: Successful completion of 600 hours in a child life internship and/or experience as a Child Life Specialist and eligible to sit for the Child Life Certification exam. Preferred/Optional: One year of experience in related field. Effective communication skills, initiative, flexibility, and a team player. Knowledge and experience utilizing technology, and other appropriate children's resources. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Certified Child Life Specialist (CCLS) certification awarded by the Association of Child Life Professionals within one year of hire. Basic Life Support (BLS) certification awarded by the American Heart Association or American Red Cross within one month of hire. Preferred/Optional: Certified Therapeutic Recreation Specialist (CTRS) certification awarded by the National Council for Therapeutic Recreation Certification. Basic Life Support (BLS) certification awarded by the American Heart Association or American Red Cross at time of hire. ESSENTIAL JOB FUNCTIONS Utilizes developmentally and emotionally appropriate play to assess and meet the child's psychosocial needs in the healthcare setting. Formulates and implements child life goals based on individual assessments and child life/therapeutic recreation practices to help the child develop attainable goals/skills. Seeks the involvement of families in their child's child life goals and matches expectations with family needs and views, to ensure the family's support of the child and their development. Facilitates group activities and provides design input for other patientcare areas to promote the use, orientation, personalization, comfort and security for each individual participating. Empathizes objectively to assist patients in coping with the stress of hospitalization, illness, death and/or loss. Uses developmentally appropriate and medically accurate teaching aids and techniques to increase the knowledge of the patient and family and ensure the emotional needs are supported. Communicates regularly with the patient's medical team to ensure the medical needs are the center focus and coordinate child life activities around the patient's treatment and care giver schedules. Documents developmental, behavioral and other necessary items in the patient's medical record to provide accurate documentation of the patient's medical history for future use and recommends consults or referrals when the patient's needs are beyond the scope of the child life program. Gives lectures and programs in the community and within the healthcare system, adapting approaches, media and content to the audience to provide a pertinent and comprehensive educational opportunity on child life topics. Provides recommendations of programs and training for healthcare staff and volunteers to ensure the individuals have the appropriate resources to work with the patient in a safe and effective manner. Evaluates child life services by collecting accurate and pertinent data within established time limits to recommend program changes reflective of the patient population, healthcare environment and staffing levels. Regular attendance is required in order to carry out the essential functions of the position. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Work Schedule: Part-time, 60% FTE, evening/night shift. This position will work 12-hour shifts between the hours of 7:00pm and 7:30am and will be scheduled a weekend rotation. Hours may vary based on the operational needs of the department. Be part of something remarkable Come make a difference in the lives of pediatric patients at UW Health. We are seeking a Child Life Specialist to: Provide age-appropriate information and administer appropriate child life therapies in conjunction with the patient's age, medical condition, and family/significant others. Work with both outpatients and inpatients (and families) during their medical encounters to foster a level of trust and comfort, which allows children to express their fears, discontents, and misconceptions about their care. Advocate for patients and provide appropriate clinical interventions to the ever-changing needs of children with chronic illness and handicapping conditions that are potentially disruptive to children's development and effective family functioning. Work with an interdisciplinary team to set priorities in the planning, implementation and evaluation of therapeutic and psychosocial programming of child life services with all children and families receiving care in the outpatient and inpatient areas. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Qualifications Bachelor's Degree from an accredited college or university in Child Life, Child Development, or a related field Required Master's Degree from an accredited college or university in Child Life, Child Development, or a related field Preferred Work Experience Completion of a Child Life internship with a minimum of 480 hours in a pediatric health care setting Required At least two (2) years of related experience working with children and adolescents in a hospital setting Preferred Experience in specific specialty area Preferred Paid clinical experience Preferred Licenses & Certifications Certified as a Child Life Specialist by the Association for Child Life Professionals (ACLP) or certification in progress with ability to obtain this credential within 1 Year Required CPR certification or attain certification within 90 Days Required Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. American Family Children's Hospital in Madison, Wisconsin-also a Magnet -designated facility-provides specialized care in a healing environment designed especially for pediatric patients and their families. American Family Children's Hospital is a comprehensive pediatric medical and surgical center, with nationally recognized pediatric specialists in a wide range of fields. It is also home to our Level One Pediatric Trauma Center and Level IV NICU, which cares for the tiniest patients throughout Wisconsin and beyond. View Full Job Description UW Hospital and Clinics benefits

Admissions Counselor Reports To OA Supervisor Department OA/CTS Department FLSA STATUS Exempt Primary Position Objectives Responsible for conducting outreach, recruitment, eligibility determination, and admissions functions and processes in compliance with government and management directives. Position Responsibilities Key Responsibilities Brief Description of Duties Administration Procedures Conduct innovative outreach activities with public service agencies, community organizations, schools and individuals who might refer eligible candidates to the Job Corps program Interview interested candidates and obtain pertinent information on each one Prepare documentation on potential students and review with the center as applicable or necessary Provide orientation for prospects; Communicate a clear and accurate description of Job Corps, the particular Center, and expectations for students; Schedule tours of the center if able Maintain monthly goals as directed by management Contact all prospects within the first 24 hours, as required; Record any contact or attempt of contact Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students; Prepare related reports Prepare necessary and required reports related to the outreach Assist in the development of new and revised policies and procedures affecting student recruitment Create network with youth development agencies, one-stop agencies, churches and community organizations to provide a wide-base for recruiting of potential students Introduce labor market information to help with the career transition period process and analyze career paths in local labor market Participate in student employ-ability programs and activities Support, promote, and enforce the Job Corps' Zero Tolerance Policy Promote the development of Career Success Standards by modeling appropriate behaviors, mentoring students where necessary and monitoring both positive and negative behaviors through interventions Maintain accountability of students and property; adhere to safety practices Demonstrate and abide by LifeSkills Connection's core values and operating principles Comply with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins, LifeSkills Connection's policies and procedures, and Center policies and procedures Participate in PRH mandated staff training; failure to participate may result in disciplinary action, up to and including termination Travel as required Position Competencies Key Competencies Performance Standards/Results Effective Communication Present information both clearly and concisely and regularly confirms correct interpretation of information Very high standard of communication skills both written and oral for the presentation of facts and ideas Written communication must be clear, concise, easy to read and comprehend Organization of Work Demonstrate the ability to handle several projects simultaneously Implement the key principles of time management, task allocation and priority assignment in addition to personal organization Continually seek ways to improve the service provided via development of professional skills and personal growth Initiate and respond to suggestions for improving service Qualifications Excellent written and verbal communication skill Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel Experience Experience may include successful Job Corps outreach and admissions experience or successful outreach and admissions experience with other youth development programs Education Bachelor's degree in human services, psychology, counseling, education, social science, communications, or closely related field; or Associate's degree in human services, psychology, counseling, education, social science, communications, or closely related field, and two years related experience. Certificates, Licenses, Registrations Valid State Driver's License with acceptable driving record Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud. Benefits Include Employer paid Short- and Long-Term Disability, Life Insurance Full Health & Medical benefits (Dental, Health, Vision) 401k Retirement Plan, HSA, FSA Paid Holidays, PTO + More Disclaimer: As a federal contractor, and employer with a Drug-Free Workplace, potential candidates are required to pass the following pre-employment requirements prior to beginning employment: Employment contingent upon passing background check and a pre-employment drug test. Positive test results will exclude an applicant from being hired. LifeSkills Connection Inc. is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use this online application process and need an alternative method for applying, you may contact Human Resources, ************, or *************************** for assistance. This is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Patient Assistance Counselor Cost Center: 101651100 Financial Counseling Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Job Description: JOB SUMMARY The Patient Assistance Counselor is responsible for interviewing, verifying insurance benefits, and following up with uninsured and underinsured patient referrals to assess and assist with their medical, social and financial needs. The individual reviews financial assistance and medication assistance applications to ensure program and financial requirements are met. The individual may calculate income and assets totals and determine level of financial assistance award, and medication assistance eligibility, according to protocol. The Patient Assistance Counselor maintains a thorough knowledge of health care coverage opportunities available through local, state or federal and pharmaceutical programs and Foundation grants, and assists with outreach and enrollment to bridge patients with these resources. This position is on site in Eau Claire, WI JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: Successful completion of a diagnosis, current procedural terminology (CPT) and medical terminology courses at time of hire. EXPERIENCE Minimum Required: Two years' experience in medical business office, health care setting or comparable experience required. For FHC Dental Center PAC, one year experience in FHC medical or dental office may be acceptable. Preferred/Optional: None CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: * For positions hired within the FHC dental centers: * Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire. * Certified Application Counselor designation through the Centers for Medicare and Medicaid Services within three months from the first fall training offered after hire. Preferred/Optional: * For positions hired within the FHC dental centers: * Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire. * Certified Application Counselor designation through the Centers for Medicare and Medicaid Services at time of hire. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The Bilingual Mental Health/AODA Case Manager position works within the Outpatient Services program, providing robust comprehensive care and service linkage for people with mental health and/or substance use recovery. This includes direct services with clients and their systems, creating individually tailored recovery plans, assessments, and services to fit their needs. The Bilingual Mental Health/AODA Case Manager is responsible for providing a wide array of culturally sensitive, recovery-oriented, trauma sensitive, direct clinical services to individuals with mental health, substance use, and co-occurring challenges. The Bilingual Mental Health/AODA Case Manager will work with a team of clinicians and therapists to meet the varied needs of clients. The Bilingual Mental Health/AODA Case Manager reports directly to the assigned supervisor with overall program supervision provided by the Director. Minimum annual service hours are 1352. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities. Duties/Responsibilities: Provision of Clinical Services (high responsibility, 90% effort) Complete intake process and performs accurate assessments to initially evaluate mental health, as well as alcohol and other drug use issues in a culturally sensitive, recovery oriented, trauma sensitive manner. Provides a range of clinical services in conjunction with program staff including outreach, assessment, treatment planning, referral, and case management to enhance motivation and encourage meaningful, collaborative, and strengths-based goal planning in a context that is supportive of the consumer's culture, values, and perspectives. Completes accurate clinical records including intakes, assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner. Maintain regular contact with consumer to a degree sufficient to support effective engagement to assist with making and evaluating progress. Provide or obtain support and crisis/emergency services for consumers as appropriate. Monitor the provision and quality of services provided and act as the liaison when new services/resources need to be sought or developed. Other miscellaneous case management or care coordination duties as assigned by supervisor, based on clinical or programmatic needs. Program and JMHC Participation (high responsibility, 10% effort) Attends staff meetings, in-services and other program activities as requested. Participates in JMHC committees, trainings and activities as directed and/or approved. Qualifications Education and Experience: Education/Licensure ESSENTIAL Bachelor's degree in a related behavioral health field Bilingual, and/or bi-cultural (Spanish). Possession of a valid driver's license, a favorable driving record, adequate insurance (per state law), and access to a vehicle. PREFERRED Master's degree in a related behavioral health field Licensure as an APSW, LPC-IT, or MFT-IT Licensure as a Substance Abuse Counselor in Training, Clinical Substance Abuse Counselor or Substance Abuse Counselor. Experience ESSENTIAL 2 year's experience in related behavioral health field. Must be able to become CCS (Comprehensive Community Services) certified Commitment to work toward improving cultural sensitivity. Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision. Knowledge and/or experience with the use of evidence-based practices for treatment of substance use disorders and co-occurring disorders. Experience in community-based mental health and substance abuse assessment, case management, treatment planning and crisis resolution. Ability to communicate effectively (both orally and in writing). Ability to work effectively with an interdisciplinary team with a positive and creative attitude. Ability to work independently with highly developed organizational skills and ability to multitask. Superior ethics and interpersonal boundaries as evidenced by experience in community-based work with related professional references. PREFERRED Fluent in American Sign Language. Experience with use of evidence-based practices in mental health, and substance abuse. Physical Requirements: Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc. Working Conditions May require evening or weekend hours depending on program and consumer's needs. Hiring Process: All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin's Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4) Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title:Child Life SpecialistCost Center:301351047 MfdHos-Child Life ServicesScheduled Weekly Hours:8Employee Type:CasualWork Shift:Casual; variable shifts (United States of America) Job Description: JOB SUMMARY The Child Life Specialist helps children and teenagers cope with their health care experiences. The Child Life Specialist will offer support to the individual in the hospital/clinic by preparing them and providing support and distraction during medical procedures. The Child Life Specialist serves as an advocate to the child or teenager and their family members assisting with questions and helping them to understand what is happening at a developmentally appropriate level. The Child Life Specialist will utilize appropriate therapeutic play to relieve stress and teach coping mechanisms to help children and teenagers cope with illnesses and injuries. The Child Life Specialist will participate as part of the interdisciplinary team creating treatment plans for the patient and family. WORK SHIFT Variable Day/PM shifts including occasional weekends. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Bachelor's degree in child life, therapeutic recreation with an emphasis in child life, child development, psychology, or related field. Preferred/Optional: Master's degree in child life, therapeutic recreation with an emphasis in child life, child development, psychology, or related field. EXPERIENCE Minimum Required: Successful completion of 600 hours in a child life internship and/or experience as a Child Life Specialist and eligible to sit for the Child Life Certification exam. Preferred/Optional: One year of experience in related field. Effective communication skills, initiative, flexibility, and a team player. Knowledge and experience utilizing technology, and other appropriate children's resources. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Certified Child Life Specialist (CCLS) certification awarded by the Association of Child Life Professionals within one year of hire. Basic Life Support (BLS) certification awarded by the American Heart Association or American Red Cross within one month of hire. Preferred/Optional: Certified Therapeutic Recreation Specialist (CTRS) certification awarded by the National Council for Therapeutic Recreation Certification. Basic Life Support (BLS) certification awarded by the American Heart Association or American Red Cross at time of hire. ESSENTIAL JOB FUNCTIONS Utilizes developmentally and emotionally appropriate play to assess and meet the child's psychosocial needs in the healthcare setting. Formulates and implements child life goals based on individual assessments and child life/therapeutic recreation practices to help the child develop attainable goals/skills. Seeks the involvement of families in their child's child life goals and matches expectations with family needs and views, to ensure the family's support of the child and their development. Facilitates group activities and provides design input for other patientcare areas to promote the use, orientation, personalization, comfort and security for each individual participating. Empathizes objectively to assist patients in coping with the stress of hospitalization, illness, death and/or loss. Uses developmentally appropriate and medically accurate teaching aids and techniques to increase the knowledge of the patient and family and ensure the emotional needs are supported. Communicates regularly with the patient's medical team to ensure the medical needs are the center focus and coordinate child life activities around the patient's treatment and care giver schedules. Documents developmental, behavioral and other necessary items in the patient's medical record to provide accurate documentation of the patient's medical history for future use and recommends consults or referrals when the patient's needs are beyond the scope of the child life program. Gives lectures and programs in the community and within the healthcare system, adapting approaches, media and content to the audience to provide a pertinent and comprehensive educational opportunity on child life topics. Provides recommendations of programs and training for healthcare staff and volunteers to ensure the individuals have the appropriate resources to work with the patient in a safe and effective manner. Evaluates child life services by collecting accurate and pertinent data within established time limits to recommend program changes reflective of the patient population, healthcare environment and staffing levels. Regular attendance is required in order to carry out the essential functions of the position. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Crisis Professional Opportunity: The Crisis Professional (CP) provides crisis intervention, crisis counseling for individuals and families, referral and short-term follow-up, and collaborative community consultation, and education. Perform crisis line risk assessments to evaluate and triage to the most appropriate treatment setting. Compensation and Benefits: Starting pay range from $29.91 to $31.70 for Bachelor's candidates and $33.00 to $35.93 for Masters candidates, depending on experience. In addition, there is $1.50/hr shift differential for 2:00pm-10:00pm hours and $2.50/hr shift differential for 10:00pm-6:00am hours. We have full and part-time roles available. The current available shifts are 8:00pm - 6:00am. PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program, and employee discounts. As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period! What Qualifies You: Crisis Professional - Bachelors: Bachelor's Degree in Human Services, Psychology, or another related field with a preferred one year or work in a related field. Crisis Professional - Masters: Master's Degree in Human Services, social work, counseling, or another related field, with a preferred one year of work in a related field. Skills & Knowledge: Communicate effectively with others. Confidently make decisions as needed in crisis situations. Detail oriented documentation. Physical ability to restrain patients when necessary. Calm and composed in crisis situations. Ability to provide patient centered and trauma informed care. Passion for working with a diverse population in various settings. Valid Wisconsin driver's license, use of a personal vehicle and appropriate auto insurance coverage as required by North Central Health Care. What a Crisis Professional does at NCHC: Provides immediate support in on-site and mobile crisis situations for Behavioral Health Services Develops crisis plans based on crisis assessment information Collaborates with law enforcement Communicates effectively with all necessary personnel throughout patient care cases. Provides information, support, intervention, emergency services coordination, and referral for additional or ongoing services Documents in a detailed and timely manner the care provided in the EMR Click here to watch our realistic job preview About North Central Health Care: Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at ********************** to learn more. In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer

The Stabilizer position is responsible for providing a wide array of culturally sensitive, recovery oriented, trauma sensitive, direct clinical services in conjunction with other staff within the Emergency Service Unit teams along with outside community providers. CSI will assist with the day-to-day functioning of all activities related to the Crisis Stabilization Program. Primary duties include assessing and coordinating the placements of clients, assessments, safety planning, and coordination of ORW support services, and transitional case management of persons stabilizing from a crisis. The position involves mobility throughout the community, working with police, hospitals, other JMHC programs, outside agency's and may require working irregular hours in keeping with the needs of the program. This position on the emergency services team involves working rotating shifts as needed, including evenings weekends and holidays in order to ensure that the clinical needs of the program are being met and to enable the program to operate 24 hours a day, seven days as week, 365 days a year. The Stabilizer reports directly to the assigned supervisor with overall program supervision provided by the Director. Minimum annual service hours are 1,352. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities. Duties/Responsibilities: A. Provision of Clinical Services Performs accurate assessments to initially evaluate mental health, as well as alcohol and other drug use issues in a culturally sensitive, recovery oriented, trauma sensitive manner. Provides a range of clinical services in conjunction with program staff including outreach, assessment, treatment planning, referral, and case management in a context that is supportive of the consumer's culture, values, and perspectives. Completes accurate clinical records including intakes, assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner. B. Program and JMHC Participation Attends staff meetings, in-services and other program activities as requested. Participates in JMHC committees, trainings and activities as directed and/or approved. Qualifications Education and Experience: Education/Licensure ESSENTIAL Bachelor's degree in a related behavioral health field with 1 year of clinical experience. OR 4 years of clinical experience with chronically mentally ill persons Experience ESSENTIAL Experience in related behavioral health field. Commitment to work toward improving cultural diversity and inclusion. Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision. Knowledge of evidence-based practices for treatment of mental health and co-occurring disorders. Experience in community-based mental health and substance abuse assessment, case management, treatment planning and crisis resolution. Ability to communicate effectively (both orally and in writing). Ability to work effectively with an interdisciplinary team with a positive and creative attitude. Ability to work independently and remain organized and efficient. Superior ethics and interpersonal boundaries as evidenced by past experience in community-based work with related professional references. Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle with willingness to use it for work (i.e., transporting consumers. PREFERRED Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian). Fluent in American Sign Language. Experience with use of evidence- based practices in mental health, and substance abuse. Physical Requirements: Requires driving, sitting, standing, light lifting, bending, and reaching, and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc. Working Conditions: May require evening or weekend hours depending on program and consumer's needs. Hiring Requirement: All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin's Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4) Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Employment Opportunity

Job Purpose: This is a professional position that involves the direct care of mentally ill adults. This position helps provide a homelike environment. This position is part of a community based, recovery oriented, team of people who provide prevention and intervention services to voluntary adults in psychiatric crisis at the CRC. Essential Job Functions: (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.) Provides case management services for assigned clients; documents clinical files for all client contacts; consults with clinical staff on concerns and client needs. Works as part of team to provide a treatment program for client; acts as advocate with appropriate agencies for individual clients. Monitors client activities and facility environment; helps to create a safe and therapeutic environment for clients; follows established safe practices; protects clients from personal injury; follows safety protocols and calls for assistance as required. Intervenes as necessary to prevent harmful behavior and de-escalate clients; monitors, reviews clients' physical and emotional stability. Provides some oversight and guidance to the Behavioral Health Technician staff to ensure the proper execution of work tasks. Develops and enhances cooperative professional relationships with local community agencies significant to the continuum of care for clients. Processes admission paperwork for clients; coordinates services with medical support, outpatient, emergency rooms, law enforcement, pharmacy, housing and other necessary agencies. Updates and maintains a variety of files, records, charts, and other documents; gathers, compiles and organizes data for management purposes; maintains appropriate records and prepare reports both verbal and written. Assists consumers in learning independent living skills, which are defined in the resident's Individual Service Plan. (i.e. laundry, housekeeping). As well as encourages management of symptoms through support and education. Participates in ensuring that nutritious community meals are planned, prepared, and served within the home, including food preparation, serving and storage. Monitors consumer medication regime and compliance as directed by their physician. Reports to appropriate staff any changes in consumer behavior and functioning. Ensures that residents maintain acceptable standards of personal hygiene. Ensures that residents leave for their appointments appropriately dressed and bathed. Ensures that the house is clean at all times and conforms to CBRF regulations HFS 83. Ensures that all physical repairs are reported to the Director of the Crisis Resource Center. Performs room, water, temperature, or any other daily weekly monitoring that is assigned by the supervisor including labeling and putting away the weekly grocery order. Participates in emergency evacuation procedures and fire alarm system checks with staff and residents. Familiarizes self with resident individualized service plan. Documents residents' daily behavior and routine in the client's chart. Ensures that paperwork and transportation to residents' medical appointments are completed. Orders supplies and groceries as necessary. Trains and orients pool staff as necessary. Supervises and documents morning client groups as appropriate for education level. Plans and maintains menus for house meals. Performs special assignments and or projects as assigned. Other duties as assigned. Qualifications Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted) Minimum Required Education: Bachelor's Degree is required in the field of Social Work Counseling, or related Human Services Field Minimum Required Experience: Minimum of 2 years' experience working with adults with severe and persistent mental illness. Supervision experience is desirable. Travel Type: None Knowledge, Skills, & Abilities: Must be familiar with Microsoft Word and Excel. Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors. Effectively communicates and develops good working relationships with co-workers. Reliability in reporting to work regularly and on time. Must possess good communication, listening, writing and organizational skills. Ability to communicate effectively over the telephone, by computer and in person. Ability to effectively train coworkers. Experience with adults undergoing a psychiatric crisis. Knowledge of community resources available to consumers in the Milwaukee County area. Ability to communicate clearly and concisely in English and Spanish, both orally and in writing is desirable. Ability to use a personal computer. Ability to perform well in a fast-paced work environment. Physical Requirements, Visual Acuity, and Work Conditions: Physical Requirements: On occasion must be able to push/pull/lift/move objects weighing at least 50 pounds. Work is performed largely at the Crisis Resource Center, an office environment, other various settings. Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. Working Conditions: This position may work in a variety of indoor and outdoor work environments including the Crisis Resource Center, office settings and may include outdoor areas. Work areas may include various outdoor weather conditions, loud noises, and fluctuating temperatures and require the use of stairs. Employee is expected to contribute to a 24 hour/7 day per week crisis response staffing capability.

**Job Purpose:** This is a professional position that involves the direct care of mentally ill adults. This position helps provide a homelike environment. This position is part of a community based, recovery oriented, team of people who provide prevention and intervention services to voluntary adults in psychiatric crisis at the CRC. **Essential Job Functions:** _(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)_ + Provides case management services for assigned clients; documents clinical files for all client contacts; consults with clinical staff on concerns and client needs. + Works as part of team to provide a treatment program for client; acts as advocate with appropriate agencies for individual clients. + Monitors client activities and facility environment; helps to create a safe and therapeutic environment for clients; follows established safe practices; protects clients from personal injury; follows safety protocols and calls for assistance as required. + Intervenes as necessary to prevent harmful behavior and de-escalate clients; monitors, reviews clients' physical and emotional stability. + Provides some oversight and guidance to the Behavioral Health Technician staff to ensure the proper execution of work tasks. + Develops and enhances cooperative professional relationships with local community agencies significant to the continuum of care for clients. + Processes admission paperwork for clients; coordinates services with medical support, outpatient, emergency rooms, law enforcement, pharmacy, housing and other necessary agencies. + Updates and maintains a variety of files, records, charts, and other documents; gathers, compiles and organizes data for management purposes; maintains appropriate records and prepare reports both verbal and written. + Assists consumers in learning independent living skills, which are defined in the resident's Individual Service Plan. (i.e. laundry, housekeeping). As well as encourages management of symptoms through support and education. + Participates in ensuring that nutritious community meals are planned, prepared, and served within the home, including food preparation, serving and storage. + Monitors consumer medication regime and compliance as directed by their physician. + Reports to appropriate staff any changes in consumer behavior and functioning. + Ensures that residents maintain acceptable standards of personal hygiene. + Ensures that residents leave for their appointments appropriately dressed and bathed. + Ensures that the house is clean at all times and conforms to CBRF regulations HFS 83. + Ensures that all physical repairs are reported to the Director of the Crisis Resource Center. + Performs room, water, temperature, or any other daily weekly monitoring that is assigned by the supervisor including labeling and putting away the weekly grocery order. + Participates in emergency evacuation procedures and fire alarm system checks with staff and residents. + Familiarizes self with resident individualized service plan. + Documents residents' daily behavior and routine in the client's chart. + Ensures that paperwork and transportation to residents' medical appointments are completed. + Orders supplies and groceries as necessary. + Trains and orients pool staff as necessary. + Supervises and documents morning client groups as appropriate for education level. + Plans and maintains menus for house meals. + Performs special assignments and or projects as assigned. + Other duties as assigned. **Qualifications** **Required Education, Experience, Certifications, Licensure and Credentials:** _(Where appropriate, education and/or experience may be substituted)_ **Minimum Required Education:** Bachelor's Degree is required in the field of Social Work Counseling, or related Human Services Field **Minimum Required Experience:** Minimum of 2 years' experience working with adults with severe and persistent mental illness. Supervision experience is desirable. **Travel Type:** None **Knowledge, Skills, & Abilities:** + Must be familiar with Microsoft Word and Excel. + Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors. + Effectively communicates and develops good working relationships with co-workers. + Reliability in reporting to work regularly and on time. + Must possess good communication, listening, writing and organizational skills. Ability to communicate effectively over the telephone, by computer and in person. + Ability to effectively train coworkers. + Experience with adults undergoing a psychiatric crisis. + Knowledge of community resources available to consumers in the Milwaukee County area. + Ability to communicate clearly and concisely in English and Spanish, both orally and in writing is desirable. + Ability to use a personal computer. + Ability to perform well in a fast-paced work environment. **Physical Requirements, Visual Acuity, and Work Conditions:** **Physical Requirements** : On occasion must be able to push/pull/lift/move objects weighing at least 50 pounds. Work is performed largely at the Crisis Resource Center, an office environment, other various settings. **Visual Acuity** : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. **Working Conditions** : This position may work in a variety of indoor and outdoor work environments including the Crisis Resource Center, office settings and may include outdoor areas. Work areas may include various outdoor weather conditions, loud noises, and fluctuating temperatures and require the use of stairs. Employee is expected to contribute to a 24 hour/7 day per week crisis response staffing capability.

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer

**Job Purpose:** This is a professional position that involves the direct care of mentally ill adults. This position helps provide a homelike environment. This position is part of a community based, recovery oriented, team of people who provide prevention and intervention services to voluntary adults in psychiatric crisis at the CRC. **Essential Job Functions:** _(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)_ + Provides case management services for assigned clients; documents clinical files for all client contacts; consults with clinical staff on concerns and client needs. + Works as part of team to provide a treatment program for client; acts as advocate with appropriate agencies for individual clients. + Monitors client activities and facility environment; helps to create a safe and therapeutic environment for clients; follows established safe practices; protects clients from personal injury; follows safety protocols and calls for assistance as required. + Intervenes as necessary to prevent harmful behavior and de-escalate clients; monitors, reviews clients' physical and emotional stability. + Provides some oversight and guidance to the Behavioral Health Technician staff to ensure the proper execution of work tasks. + Develops and enhances cooperative professional relationships with local community agencies significant to the continuum of care for clients. + Processes admission paperwork for clients; coordinates services with medical support, outpatient, emergency rooms, law enforcement, pharmacy, housing and other necessary agencies. + Updates and maintains a variety of files, records, charts, and other documents; gathers, compiles and organizes data for management purposes; maintains appropriate records and prepare reports both verbal and written. + Assists consumers in learning independent living skills, which are defined in the resident's Individual Service Plan. (i.e. laundry, housekeeping). As well as encourages management of symptoms through support and education. + Participates in ensuring that nutritious community meals are planned, prepared, and served within the home, including food preparation, serving and storage. + Monitors consumer medication regime and compliance as directed by their physician. + Reports to appropriate staff any changes in consumer behavior and functioning. + Ensures that residents maintain acceptable standards of personal hygiene. + Ensures that residents leave for their appointments appropriately dressed and bathed. + Ensures that the house is clean at all times and conforms to CBRF regulations HFS 83. + Ensures that all physical repairs are reported to the Director of the Crisis Resource Center. + Performs room, water, temperature, or any other daily weekly monitoring that is assigned by the supervisor including labeling and putting away the weekly grocery order. + Participates in emergency evacuation procedures and fire alarm system checks with staff and residents. + Familiarizes self with resident individualized service plan. + Documents residents' daily behavior and routine in the client's chart. + Ensures that paperwork and transportation to residents' medical appointments are completed. + Orders supplies and groceries as necessary. + Trains and orients pool staff as necessary. + Supervises and documents morning client groups as appropriate for education level. + Plans and maintains menus for house meals. + Performs special assignments and or projects as assigned. + Other duties as assigned. **Qualifications** **Required Education, Experience, Certifications, Licensure and Credentials:** _(Where appropriate, education and/or experience may be substituted)_ **Minimum Required Education:** Bachelor's Degree is required in the field of Social Work Counseling, or related Human Services Field **Minimum Required Experience:** Minimum of 2 years' experience working with adults with severe and persistent mental illness. Supervision experience is desirable. **Travel Type:** None **Knowledge, Skills, & Abilities:** + Must be familiar with Microsoft Word and Excel. + Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors. + Effectively communicates and develops good working relationships with co-workers. + Reliability in reporting to work regularly and on time. + Must possess good communication, listening, writing and organizational skills. Ability to communicate effectively over the telephone, by computer and in person. + Ability to effectively train coworkers. + Experience with adults undergoing a psychiatric crisis. + Knowledge of community resources available to consumers in the Milwaukee County area. + Ability to communicate clearly and concisely in English and Spanish, both orally and in writing is desirable. + Ability to use a personal computer. + Ability to perform well in a fast-paced work environment. **Physical Requirements, Visual Acuity, and Work Conditions:** **Physical Requirements** : On occasion must be able to push/pull/lift/move objects weighing at least 50 pounds. Work is performed largely at the Crisis Resource Center, an office environment, other various settings. **Visual Acuity** : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. **Working Conditions** : This position may work in a variety of indoor and outdoor work environments including the Crisis Resource Center, office settings and may include outdoor areas. Work areas may include various outdoor weather conditions, loud noises, and fluctuating temperatures and require the use of stairs. Employee is expected to contribute to a 24 hour/7 day per week crisis response staffing capability.

Are you ready to work for an employer that truly values your contributions and well-being? At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day. About Family Services Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive. We're Hiring! We are seeking a Family Support Specialist to join our team. This full-time position works in our Parent Connection program in Oshkosh and is responsible for establishing trusting relationships with overburdened families by delivering service that is culturally competent, strength-based, family centered, and family directed. Key Responsibilities * Initiate and maintain regular contact with assigned families, primarily in their home. * Manage an active caseload of families. Complete family assessments and develop and implement Individual Family Support Plans based on family needs and preferences. * Provide assistance to families to increase competency in the areas of positive parent-child interaction, home environment, safety, nutrition, child growth and development, and child health care. * Develop and maintain necessary relationships in the community to execute responsibilities to assigned families and promote goal and objectives. * Provide transportation for program participants related to family needs. Qualifications Education: * Required: Bachelor's degree in human services or related field, or equivalent experience. * Preferred: Infant Mental Health Endorsement Experience: * Required: * 0-2 years' experience in the field of early childhood education, maternal-child health, family life education, home visitation, social work, counseling or related human service field. * Preferred: * 2+ years home visitation experience * Bilingual (Spanish/English) Skills and Competencies: * Ability to assimilate and conceptualize individual client desires and needs into detailed written case plans. These duties require advanced interpersonal skills and knowledge of programs and community resources. * Experience in working with or providing services to children and families. * An ability to establish trusting relationships. * Ability to manage a flexible schedule to meet client needs, which may include evenings. * Valid Wisconsin Driver's License with reliable personal vehicle for transporting persons served as needed. Maintain required auto insurance and acceptable driving record requirements. Why Join Us? Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others!