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  • Child Life Specialist (Primary Care) 20 hours

    Boston Children's Hospital 4.8company rating

    Family support specialist job in Boston, MA

    / Department Summary: Primary Care 20 hours a week. Child Life Specialist. Key Responsibilities: The Child Life Specialist will: Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences in the intensive care unit Serve as member of multidisciplinary team. Delegate work assignments to volunteers and participate in clinical training of student interns. Minimum Qualifications Education: Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life. 600-hour Child Life internship under the supervision of a certified child life specialist. Experience: General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge. Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member. Licensure/ Certifications: Certification in Child Life Specialist required within 1 year of hire for all new hires. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $56k-76k yearly est. 4d ago
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  • Clinician (LMSW, LPCA, LMFTA, CADC) - Child/Adolescent PHP

    Natchaug Hospital 3.3company rating

    Family support specialist job in Groton, CT

    Shift Detail: Schedule: Monday - Friday; 9:00am-5:30pm Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Natchaug Hospital is Eastern Connecticut's leading provider for children, adolescents and adults with mental illness and substance use addictions. We offer a variety of programs including inpatient and outpatient behavioral health, residential treatment for court-involved teenage girls, geriatric services, clinical day treatment schools and chemical dependency services. Through our multi-site network of care, we constantly strive to meet its mission in Helping people find their way while educating and empowering individuals to participate in their own care and recovery. Program Summary Natchaug's Joshua Center Programs treat children as young as six and as old as 17 who are struggling with psychiatric or substance abuse issues, but do not require inpatient care. Services Include: Comprehensive assessment, which may include: Comprehensive aftercare planning, family, group, and individual therapy, occupational and creative rehabilitation therapy. Natchaug Hospital provides transportation from school to the Joshua Center Program, and then to the student's home. Job Summary Behavioral Health Clinician works in coordination with interdisciplinary teams to organize, prepare, and deliver evidence based clinical services in the Child/Adolescent Outpatient department. Clinical services include individual, group and family therapy. Key responsibilities of Behavioral Health Clinician: Conducts a comprehensive bio-psychosocial assessment and establishes a care plan, as appropriate. Provides direct patient care that may include case management, care coordination, interdisciplinary collaboration for care transition needs, crisis intervention/safety planning, counseling, and emotional support to patients and families coping with illness, trauma, or end -of-life care, referral and discharge planning. Refers patient to appropriate levels of care and available resources that promote the individualized care plan. Maintains timely patient-centered documentation that reflect the patient and client systems' pertinent information for assessment, interventions and outcomes in accordance with regulatory licensing requirements and third-party agencies. ***Behavioral Health Clinicians are eligible for a Sign On Bonus up to $2,500.00, in accordance with program guidelines*** Qualifications Master's degree in social work, counseling, marriage and family therapy or related human service field. Previous experience in a healthcare setting required, preferably working with a mental health and/or chemical dependency population. Current Connecticut LMSW, LPC-A, LMFT-A, or CADC Excellent communication skills, with the ability to establish relationships within and outside their entity Is cognizant of health-related social needs and cultural competence. Recognizes and addresses health disparities-inequalities and injustices directed toward clients, related to access to care and provision of health services. We take great care of careers. Hartford HealthCare provides eligible employees with an extensive benefits package and all the benefits of working with a top-notch organization: Sign-on Bonus Federal loan forgiveness program Medical and dental benefits 401(k) plan with employer match up to 7% Supervision toward licensure and cost reimbursement Generous paid time off with accrual starting on the date of hire Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
    $32k-74k yearly est. 3d ago
  • Child Life Specialist (Per diem)

    Boston Children's Hospital 4.8company rating

    Family support specialist job in Boston, MA

    Per diem. We require a minimum of 2 shifts/pay period or 4 shifts a month. The Child Life Specialist will be responsible for: Participating in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences Serve as member of multidisciplinary team. Delegate work assignments to volunteers/Child Life Assistant's and participate in clinical training of student interns. Minimum Qualifications Education: Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life 600 hour Child Life internship under the supervision of a certified child life specialist. Experience: General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge. Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member. Licensure/ Certifications: Certification in Child Life Specialist required within 1 year of hire for all new hires. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $56k-76k yearly est. 22h ago
  • Clinician (LMSW, LPCA, LMFTA) - Adult PHP

    Natchaug Hospital 3.3company rating

    Family support specialist job in Danielson, CT

    Shift Detail: Schedule: M-F; 8:00 AM to 4:30 PM. Have the ability to float to all ambulatory sites including, Vernon, Enfield, Dayville, Danielson, Mansfield, Norwich, Groton, and Old Saybrook as needed. Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Natchaug Hospital is Eastern Connecticut's leading provider for children, adolescents and adults with mental illness and substance use addictions. We offer a variety of programs including inpatient and outpatient behavioral health, residential treatment for court-involved teenage girls, geriatric services, clinical day treatment schools and chemical dependency services. Through our multi-site network of care, we constantly strive to meet its mission in Helping people find their way while educating and empowering individuals to participate in their own care and recovery. Program Summary In the Adult Partial Hospitalization Treatment and Intensive Outpatient Treatment programs, we focus on creating a therapeutic environment where people can learn strategies for coping and improve their functioning. Each client's treatment plan is centered on group therapy which allows for sharing of experiences while gaining support and validation. When people need intensive, comprehensive treatment for psychiatric and chemical dependency issues but do not need inpatient or residential hospital care, Natchaug offers intensive, structured clinical treatment in programs that may include up to six hours of treatment a day, five days a week. These intensive treatment programs can help prevent the need for hospitalization. They can also help people make the transition to home after inpatient or residential treatment. Natchaug brings this clinical care closer to people's homes by offering programs throughout Eastern Connecticut. Job Summary Behavioral Health Clinician works in coordination with interdisciplinary teams to organize, prepare, and deliver evidence based clinical services in the Adult outpatient department. Clinical services include individual, group and family therapy. Key responsibilities of Behavioral Health Clinician: Conducts a comprehensive bio-psychosocial assessment and establishes a care plan, as appropriate. Provides direct patient care that may include case management, care coordination, interdisciplinary collaboration for care transition needs, crisis intervention/safety planning, counseling, and emotional support to patients and families coping with illness, trauma, or end -of-life care, referral and discharge planning. Refers patient to appropriate levels of care and available resources that promote the individualized care plan. Maintains timely patient-centered documentation that reflect the patient and client systems' pertinent information for assessment, interventions and outcomes in accordance with regulatory licensing requirements and third-party agencies. Schedule: Monday - Friday; 8:00 AM to 4:30 PM. Needs to have the ability to float to all ambulatory clinical sites including, Vernon, Enfield, Dayville, Danielson, Mansfield, Norwich, Groton, and Old Saybrook as needed. ***Behavioral Health Clinicians are eligible for a Sign On Bonus up to $2,500.00, in accordance with program guidelines*** Qualifications Master's degree in social work, or Counseling, or Marriage and Family Therapy or Related Human Service Field. Previous experience in a healthcare setting required, preferably working with a mental health and/or chemical dependency population. Current Connecticut LMSW, LPC-A, LMFT-A, or CADC. Excellent communication skills, with the ability to establish relationships within and outside their entity Is cognizant of health-related social needs and cultural competence. Recognizes and addresses health disparities-inequalities and injustices directed toward clients, related to access to care and provision of health services. We take great care of careers. Hartford HealthCare provides eligible employees with an extensive benefits package and all the benefits of working with a top-notch organization: Sign-on Bonus Federal loan forgiveness program Medical and dental benefits 401(k) plan with employer match up to 7% Supervision toward licensure and cost reimbursement Generous paid time off with accrual starting on the date of hire Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
    $32k-73k yearly est. 3d ago
  • Counselor Supervisor

    Health Care Resource Centers 4.2company rating

    Family support specialist job in Attleboro, MA

    *Compassionate Counselor Supervisor Needed* The *Counselor Supervisor* will supervise the Counselors and Counselor Interns who provide treatment and casework services to patients in compliance with all applicable laws and regulations and with BayMark's policies and procedures. The counselor supervisor will ensure timely documentation of patient services based on plan of care. Must identify other physical, psychological, social and spiritual needs for assigned patients. The supervisor will manage related expenditures in a fiscally responsible manner in accordance with the company's budget. *Responsibilities:** * Provides clinical supervision * Manages all counseling staff. Facilitates performance improvement discussions, documentation and follow up. * Assigns counselors' caseloads, amends when necessary. * Ensure efficient and effective delivery of counseling services to all patients. * Monitors treatment and counseling of all patients. * Screens potential patients and determines eligibility. * Facilitates intakes or assist with intake process. * Conducts quality assurance file reviews. * Assist with completing incident reports. Completes and submits patient death reports, as needed. * Reviews and countersigns assessments and treatment plans for quality and accuracy for Counselor Interns. * Assists with interviews for open positions and assists in new hire training. * Participates in staff meetings. * May be required to counsel a caseload of patients. * Assist with monitoring employee attendance * Provide guidance and support to counselors needing to obtain licensure and / or certification * Oversee counselor related annual trainings and ensure trainings are completed * Facilitate employee performance discussions and evaluations * Communicate clinic, employee and patients concerns to employees and leadership * Assist in program development activities. * Adherence to a code of conduct conducive with BayMark Services policy is expected. * Meet or exceed delivery of Company Service Standards in a consistent fashion. * Travel as necessary. * Other duties, as assigned *Qualifications:* * *LICSW or LMHC required* * *Will consider candidates that are eligible for LICSW or LMHC; minimum 1 year of supervisory experience * * Minimum of 1 year experience in addiction treatment & case management, preferred * Positive attitude toward our chemically dependent patients and previous experience working with this population * Satisfactory drug screen and criminal background check *Salary Range: * Salary ranges from $62,000.00 to $64,032.00 annualized. The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty, and training.* *BayMark offers excellent benefits:* * 401K match * Medical, Dental, Vision Insurance * Voluntary Worksite Benefits (i.e., Accidental Injury) * Company paid Short & Long Term Disability * Company paid Basic Life Insurance * Paid Time Off * Bereavement Leave * Flexible Sick Time * Employee Referral Program * BayMark Perks Program * Jury Duty & Witness Duty Leave * BayMark University Learning *What to expect from us:* *Health Care Resource Centers, a BayMark Health Services company,* is a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. *BayMark Health Services* is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
    $62k-64k yearly 2d ago
  • Counsel - Energy & Renewable Projects

    Ameresco 4.7company rating

    Family support specialist job in Framingham, MA

    A leading energy solutions provider is seeking an Assistant General Counsel in Framingham, Massachusetts. The role involves providing legal counsel to energy services and renewable energy units, negotiating project agreements, and ensuring compliance with regulations. Candidates should have ten years of legal experience, a J.D., and be admitted to practice in Massachusetts. Comprehensive benefits are offered. #J-18808-Ljbffr
    $111k-163k yearly est. 22h ago
  • Adult Foster Care Supervisor

    Tempus Unlimited Inc. 3.7company rating

    Family support specialist job in Stoughton, MA

    Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Adult Foster Care (AFC) Supervisor provides support, training and coaching to AFC caregivers and program members. They play a key role in ensuring quality care by offering support to Care Managers, conducting site visits, and providing oversight for the Community Services Adult Foster Care program. The AFC program itself offers a home-based care setting for individuals who need assistance with daily activities. Essential Functions Provide direct support to the care managers/nurses in the community Conduct site visits to consumer homes and produce proper quality feedback /reports according to manager's guidance Offer input to annual performance evaluations Provide monitoring and oversight for efficiencies with all referrals in AFC Lead and assist with program team meeting Support and train staff during the orientation processes or initial planning meeting to insure proper efficiencies in services Support Community Living Program Manager as assigned Monitor LTSS process to ensure accuracy and timely submittals Assign caseloads Provide supervision to nurses and care managers Handle member or caregiver complaints Support new program development and implementation with program Additional responsibilities as assigned Competencies Three or more years of recent experience working with people who are elderly or disabled Ability to supervise and direct staff Excellent organizational skills Attention to accuracy and detail Strong interpersonal skills - telephone skills Excellent oral and written communication Good computer and analytical skills Innovative thinking Ability to maintain confidentiality Perform all other duties as may be required Preferred Experience Supervisory experience preferred Required Education Bachelor's degree required A Human Services degree is preferred but can be substituted with a related degree with field experience Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms Travel Travel is required for this position. Must have a valid driver's license and reliable transportation Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Referral bonus Work/Life Balance - flexible work schedules Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Supervisor Job Function: Supervisory Pay Type: Hourly Hiring Rate: 28 USD Travel Required: Yes Compensation details: 28-28 Hourly Wage PIb8e4243c05de-37***********4
    $25k-31k yearly est. 1d ago
  • Clinical Case Manager

    Midland-Marvel Recruiters, LLC

    Family support specialist job in Braintree Town, MA

    Community hospital part of a system looking to add on Case Manager! Sign On Bonus! Days Onsite 8-5! Qualifications: License or Certification. Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling). If licensure is required for one's discipline within the state, individual must hold an active license. Must meet eligibility requirements for CCM or ACM™ certification upon entry into this position OR within two years of entry into the position. CCM or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position. Minimum Qualifications: For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an Associate Degree. For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor's degree and graduate degree is preferred.
    $36k-51k yearly est. 2d ago
  • Child & Family Clinician | $70K-$80K | Maternal Wellness

    Whittier Street Health Center 4.1company rating

    Family support specialist job in Boston, MA

    Pay & Benefits: Annual salary: $70K-$80K Comprehensive health, dental, and vision insurance Life and accidental death (AD&D) insurance Employer-funded pension plan 403(b) retirement savings plan Generous paid time off, holidays, and bereavement leave CE allowance and professional development support The Opportunity: Whittier Street Health Center is seeking a full-time Child and Family Clinician (LCSW, LICSW, or LMHC) to join our Behavioral Health team with dedicated time supporting Maternal Wellness initiatives. In this role, you will provide trauma-informed mental health services to pregnant and parenting women and their families, helping promote emotional health, resilience, and stability during pregnancy, postpartum, and early parenting. This is a meaningful opportunity for a clinician passionate about perinatal mental health, family systems, and integrated care. Key Responsibilities: Conduct diagnostic assessments for pregnant and parenting women and families Provide individual, family, and group therapy using trauma-informed, evidence-based approaches Develop and implement treatment plans in collaboration with patients and medical providers Facilitate maternal wellness and parenting support groups Deliver interventions tailored to perinatal mental health and family adjustment Collaborate closely with OB/GYN, Pediatrics, and Behavioral Health teams Conduct intakes and respond to immediate referrals from medical providers Qualifications: Licensed clinician in Massachusetts (LCSW, LICSW, or LMHC) Master's degree in Social Work, Counseling, or related field Minimum of 2 years' experience providing mental health services to children, women, or families Experience in perinatal mental health, trauma-informed care, or maternal wellness strongly preferred Clinical internship and coursework in child, adolescent, and family therapy Strong knowledge of DSM-5 and evidence-based treatment protocols Ability to conduct thorough assessments and develop high-quality treatment plans Join Our Team! If you are a compassionate clinician dedicated to supporting women, children, and families, especially during the transformative perinatal period, we encourage you to apply. You'll work as part of a collaborative, multidisciplinary team committed to advancing mental health, family wellness, and health equity.
    $70k-80k yearly 22h ago
  • Patient Family Relations Specialist

    Massachusetts Eye and Ear Infirmary 4.4company rating

    Family support specialist job in Boston, MA

    Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary General Summary/ Overview The Patient Family Relations Specialist is responsible for emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patient rights, patient and family needs, and to assist in resolving feedback concerns and highlighting feedback compliments. This role embodies the institution's commitment to a strong patient and family centered culture and service excellence. The PFR specialist reports to the Senior Manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Provides in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at AMC hospitals. Meets patients and families in the ED, inpatient units, and the PFR office. With guidance from the Sr. Manager, Patient and Family Relations, conducts timely investigations and responses to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient/family-centered care and ensure common goals. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Participates in family meetings and Apology and Disclosure conversations as requested. Serves as a resource to care teams in managing challenging behaviors and patient dismissals. Documents information regarding patient and/or staff concerns and requests in confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes. Uses department database to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. Rounds with patients and loved ones to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies). Prepares formal correspondence and documentation (both patient-facing and internally) such as letters, messages, and reports, with efficiency and accuracy. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Qualifications Manages a timely investigation and response to all patient concerns/complaints/grievances for clinical service areas including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and providers to enhance patient/family-centered care and ensure common goals. Negotiate and mitigate expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Provide consultation for professional staff and hospital regarding disclosure in collaboration with Risk Management. Responds to requests for intervention to assist in managing difficult patient/family situations. Collaborates with clinical service area management and administrative leadership, frontline staff, or other hospital services to provide real-time support and/or improvement strategies to reach effective resolution. Accessible by pager during Family Center's hours of operation. Documents information regarding patient and/or staff concerns and requests in the department database and disseminates data to appropriate leadership staff for quality assurance purposes. Generates specific reports to highlight clinical service areas' opportunities for improvement efforts, including progress, obstacles, and trends in compliment/complaint data. Review data to identify trends in collaboration with clinical and administrative leadership to develop strategies to improve quality and satisfaction and reduce risk and liability. Utilizes data management system to meet regulatory requirements for CMS, DPH, and JCAH for complaint management and resolution process. Drafts formal responses on behalf of senior clinical and administrative leadership (including the CEO, COO, CM,O and CNO) in writing to patients and families to compassionately relay regret for their perceived poor experience and inform them of how their feedback is being utilized to implement beneficial practice changes. Meet regulatory compliance requirements for CMS 42 CFR 482.13 for investigating and responding to most informal grievances in 7 days. Conducts rounds with patients/families in assigned clinical areas to obtain preemptive feedback regarding the inpatient hospital experience. Proactively monitors trends in patient/family concerns/complaints to identify systematic, process, or cultural barriers to the delivery of patient/family-centered care. Seeks opportunities for appropriate patient participation in the development of institutional improvement strategies. Assists with the development and implementation of service improvement initiatives (organizational and area-specific) within clinical service areas. Develops appropriate resolutions with Risk Management staff to effectively manage patient incidents and prevent adversarial outcomes. Provides training/education in clinical service areas and throughout the institution on effective tools for establishing interpersonal connections with patients and families. Identifies opportunities for staff education and facilitates competency learning of clinicians, administrative management, and staff in customer service improvement. Connects patients and families with appropriate hospital services and resources (i.e., social work, interpreter services, chaplaincy, library services, etc.). Educates and markets the Center for Patients and Families services to leadership and frontline staff, including patient consultation and intervention, compliment/complaint facilitation, written responses, amenity services, staff training, and patient satisfaction and project improvement support. Provides coverage for other service lines as needed to cover vacations, evening, and weekend shifts. Maintains department service standards with attention to staff teamwork, communication, cultural respect, and time/priority management. All other duties as assigned. Qualifications: Additional Job Details (if applicable) Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Bachelor's degree in social work, psychology, human services, or related field preferred. 3-5 years of experience in a healthcare setting, or other industry with relevant skills and competencies. A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.) Ability to communicate, verbally and in writing, clearly, compassionately, sensitively and in a health literate way, with colleagues, patients and their loved ones, in a complex clinical environment. Flexible thinker, with ability to advocate for patients and families in a complex clinical environment, balancing the needs of the care team. Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs and concerns. Excellent verbal, written and presentation skills; ability to effectively communicate with all levels of the organization (senior management and physician leadership to front-line staff) Superior organizational skills, with the ability to function independently and effectively in a changing environment, develop timelines and meet deadlines. Ability to continuously respect and value diversity. Excellent mediation skills in a diverse and multicultural environment. Experience managing multiple tasks in a fast-paced environment, prioritizing and meeting deadlines. High level of sensitivity to confidential information. Exhibits excellent organizational skills. Excellent teamwork and collaboration skills. Experience working with data and data tracking. Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Resonsibilities: List the number of FTEs supervised. No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff. Fiscal Responsibility: Indicate financial “scope” information, i.e.: size of budget, volume, revenue, etc. No direct budgetary responsibility. Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: Describe the conditions in which the work is performed. The duties require daily use of computer, telephone, printer and fax machine. The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and distance vision, and depth perception. Possible local travel to Mass General Brigham sites. Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $56,992.00 - $82,992.00/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $57k-83k yearly Auto-Apply 22d ago
  • Senior Patient Family Relations Specialist

    Brigham and Women's Hospital 4.6company rating

    Family support specialist job in Boston, MA

    Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The focus of this position is to support patient and family rights and needs, assist in resolving concerns, highlight compliments of staff, and foster a welcoming environment. The role serves as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (grievances, complaints, assists, and compliments) in a compassionate and supportive manner. The Patient and Family Relations senior specialist serves as an internal clinical and operations resource for PFR, serving as a mentor and coach for specialists and representatives, performing chart reviews, clarifying medical terminology, and modeling best practices related to correspondence, family meetings, rounding, and interacting with clinical care teams. The senior specialist takes lead on cases escalated from staff and those referred by senior leaders. A significant portion of the role involves supporting care teams in managing challenging behaviors, up to and including care agreements and dismissal management. The senior specialist embodies the institution's commitment to optimizing the patient experience and cultivating a strong patient and family centered culture. This role reports to the AMC senior manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Serves as an internal clinical and operations resource for the rest of the team, performing chart reviews, clarifying medical terminology, and interacting with clinical care teams. Serves as a role model, mentor, and coach for recruiting, onboarding, training, evaluating, and integrating staff into PFR and PFR workflow. Performs chart reviews, clarifying medical terminology, and interacting with clinical care teams. Meets with patients and families in the ED, inpatient units, and the PFR office. Negotiates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Serves as a team lead for meetings with safety specialists, risk managers, and leadership. Serve as a team lead for Apology and Disclosure and other family meetings, and as a resource to care teams in managing challenging behaviors and patient dismissals. Conducts timely investigations and response to patient grievances, complaints, and concerns, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient and family-centered care and support mutual goals. Prepares formal correspondence and documentation, both patient-facing and internally, such as letters, emails, and reports, with efficiency and accuracy. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize risk of adversarial outcomes. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Documents patient and staff concerns/requests in confidential department database. Rounds in high-volume clinical areas to obtain preemptive feedback from patients, visitors, and staff regarding AMC care experiences, when appropriate, and aligned with hospital safety policies. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications Qualifications: * Bachelor's degree in clinical field, social work, psychology, human services, or related field preferred. * 5-8 years of clinical and/or operational experience in a hospital or health care setting, or 4 years of demonstrated high performance in a Patient and Family Relations specialist position. * A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: * Strong understanding of health care operations with particular expertise in understanding and communicating clinical aspects of chart review and clinical conversations with care teams. * Models succinct and comprehensive patient care report narratives so "the ask" and context are clear for the reader or listener. * Ability to communicate, both verbally and in writing, clearly, compassionately, sensitively, and in a health literate way, with patients and their loved ones, physicians, colleagues, and all levels of the organization. * Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs. * Flexible thinker, with the ability to advocate for patients and families, balancing the needs of the care team. * Experience in managing multiple tasks and functions, in a fast-paced environment, prioritizing and meeting deadlines. * High level of sensitivity to confidential information. * Exhibits excellent organizational and collaboration skills. * Excellent maturity and mediation skills in a diverse and multicultural environment. * Ability to continuously respect and value diversity. * Experience working with data and data tracking. * Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Responsibilities: * No direct reports; indirectly provides leadership and guidance to colleagues with less experience. Fiscal Responsibility * No direct budgetary responsibility. * Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: * The duties require daily use of computer, phone, printer and fax. * The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. * Duties require frequently lifting and/or moving up to 5 pounds and occasionally lifting or moving up to 20 pounds. Specific vision abilities required by the job include close and distance vision and depth perception. * Possible local travel to Mass General Brigham sites. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $69,596.80 - $101,202.40/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $69.6k-101.2k yearly Auto-Apply 28d ago
  • Life Enrichment Specialist

    Advocates 4.4company rating

    Family support specialist job in Lexington, MA

    *Starting rate $21/hour* The Life Enrichment Specialist will offer support and skills training to the brain injury survivor in their home, work setting, and health and leisure domains. Through service coordination, resource identification, and independent living and life skills training, the Life Enrichment Specialist will enhance the overall community integration of the brain injury survivor. The Life Enrichment Specialist will report to the Director of Day and Community Brain Injury Services, CTRS. For direct inquiries related to this position please contact Susan Gaffney, Director at sgaffney@advocates.org or apply on our careers page. Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff. Are you ready to make a difference? Minimum Education Required High School Diploma/GED Additional Shift Details Monday-Friday with opportunities for weekend shifts for special events Responsibilities Responsible for the delivery of client services, to include intake, service planning, life skills training and coordination of other services to achieve client goals. Provide support and supervision to the brain injury survivor. Provide transportation and training around utilizing transportation to brain injury survivors, to meet the survivor's service needs. Document monthly progress toward identified goals. Maintain ongoing communications with program/agency staff and service providers. Provide crisis intervention and access emergency services to clients as needed. Identify and address community integration issues for clients on caseload or as designated. Qualifications Bachelor's degree in social services or other related field and 1 year related experience; or BA in related field and 3 years related experience. Must be able to perform each essential duty satisfactorily. Must have sensitivity to the needs of the population. Strong computer knowledge. Strong analytical, numerical and reasoning abilities. Must have excellent interpersonal skills and ability to work as part of a team. Ability to read English and communicate effectively in the primary language of the program to which he/she is assigned. Must hold a valid drivers' license. Must have access to an operational and insured vehicle and be willing to use it to transport clients. Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations. Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.
    $21 hourly Auto-Apply 41d ago
  • Child Life Specialist, Child Life, Per Diem

    Umass Memorial Health 4.5company rating

    Family support specialist job in Worcester, MA

    Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $22.99 - $41.39 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: Per diem- varied days and hours. Some weekends and holidays included Shift: 4 - Mixed Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 10020 - 0509 Child Life This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Creates a welcoming, stress reducing environment in a variety of pediatric settings, including inpatient units, outpatient clinics, radiology, pediatric surgery, and the emergency department. Through the direct intervention strategies of pre-procedure and preoperative teaching, medical and therapeutic play, the Child Life Specialist provides psychosocially sound, family-centered support to children 0-21 years of age and their families. Major Responsibilities: Assesses and interacts with patients and families using theories of human growth and development, family systems, and cultural background. Creates a therapeutic, safe environment for individual patients or small groups on inpatient units, playrooms, clinic and emergency waiting areas, and in treatment rooms. Facilitates the child/adolescent mastery of and coping With the healthcare experience through a variety of interventions, to include: divisional and recreational play, medical play, developmental/skill retention support and seasonal celebrations. Provides emotional and educational support to patient and family coping with life-threatening, terminal illness or death. In collaboration with the health care team on the various units served or through physician/R.N. consultation, creates individualized pre-procedure and pre-surgery preparation which is developmentally appropriate and best meets the child/adolescent learning style and emotional state. Creates coping strategy with child/family and accompanies family to procedure/surgery. Functions as a member of the interdisciplinary health care team, relaying pertinent patient assessments through direct report, charting, family care conferences and team meetings. Provides consultation and direct teaching on variety of Child Life issues for parents, medical and nursing staff and students, including: normal growth and development, health care impact on coping and stress, and ameliorative interventions. Facilitates acquisition of hospital or homebound tutor for child/adolescent experiencing extended school absence due to accident or chronic illness. Position Qualifications: License/Certification/Education: Required: Bachelor of Science in Child Life, Child Development or related field. Must have current Child Life Certification or pass Child Life Certification Exam within one year of employment. Experience/Skills: Required: Incumbent must be enthusiastic and dedicated to providing quality Child Life services to children and families in a variety of health care settings. Ability to demonstrate positive and effective interpersonal and communication skills required. Must be a self-starter, flexible, and possess ability to work well independently. Additional Additional Job Description ADDENDUM FOR CHILD LIFE SPECIALIST KIDS COMFORT PROMISE Position Summary: Creates a welcoming, stress reducing environment in a variety of pediatric settings by helping to reduce the pain associated with needle sticks and facilitate positive coping skills for pediatric patients. The Certified Child Life Specialist will assist in the implementation of UMMHC Kid's Comfort Promise (KCP) programming and principles for pediatric patients ages birth-21 years. Through advocacy, education, creation of materials and direct patient care, this staff member will advocate for interdisciplinary collaboration and family centered care. Major Responsibilities: 1. Assesses and develops individualized procedural support plans and supports patients during procedures such as blood draws, IV starts, immunizations, port accesses, etc. 2. Advocates, educates, and helps facilitate KCP principles such as comfort positioning, use of treatment room, numbing, distraction, and sucrose/breastfeeding. 3. Serves as an active member of the Kid's Comfort Promise Initiative team attending all committee meetings and trainings. Experience/Skills: Required: Addition: 1. Must be comfortable with public speaking and advocating for Kids Comfort Promise principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
    $23-41.4 hourly Auto-Apply 60d+ ago
  • Children's Program Direct Staff

    Crystal Springs Inc. 4.0company rating

    Family support specialist job in Freetown, MA

    Job Description Are you ready for a thrilling opportunity to make a significant impact in the lives of children? Look no further, because Crystal Springs is seeking a passionate individual like you to join our team as a Children's Program Direct Staff. Imagine being the positive role model that these children need, providing them with a safe and nurturing environment to thrive in. Your days will be filled with laughter, joy, and the satisfaction of knowing that you are making a difference in their lives. At Crystal Springs, we value our employees and believe in recognizing their hard work and dedication. The compensation for this role begins with a base pay starting at $18.50 per hour (without experience). It also includes a shift differential: earn up to $3 per hour extra for weekend shifts, $2 per hour extra for evening shifts, and $1 per hour extra for overnight shifts, allowing you to increase your earnings based on your availability. We also offer Education & Experience Incentives: earn extra hourly incentives for educational degrees, specific licenses such as a Certified Nursing Assistant (CNA), and/or years of experience. So if you're ready to embark on an exciting journey of making a difference in the lives of children, apply now and join our team of passionate individuals at Crystal Springs! Full-time, Part-time, A mandatory 1 week of training is required with a schedule of Monday - Friday 8:00 am - 4:30 pm. OUR EXCELLENT BENEFITS AND PERKS 403 B Retirement Plan Medical, dental, and vision FSA Employee Assistance Program (EAP) Life insurance AD&D Long-term disability Exclusive savings on auto and home insurance Discount programs Professional development and e-learning Nursing LPN education assistance opportunities Does this sound like the perfect fit? Keep reading to learn more! MORE ABOUT US Crystal Springs is a residential facility for individuals with disabilities. For over seven decades, we have been a beacon of care and support, fostering a nurturing environment where everyone is not just seen but truly valued. Our unwavering mission is to empower individuals on their unique journeys toward reaching their fullest potential and attaining the highest levels of independence. With exceptional programs and a dedicated team, we offer specialized educational, therapeutic, and residential services within our residential community. YOUR DAY-TO-DAY As a Child Care Residential Specialist, you play a vital role in helping our students overcome challenges and gain the independence and control they deserve. You are the bridge between their current accomplishments and their dreams for the future. From assisting with personal hygiene to teaching cooking skills, managing households, fostering friendships, promoting good health, organizing recreational activities, and fostering community involvement, you have the thrilling opportunity to make a meaningful impact in all aspects of their lives. Here's what you need to become our Child Care Residential Specialist: 18+ years of age Must have a valid driver's license Capable of remaining awake during overnight shift to ensure the safety and well-being of students Able to work holidays and weekend shifts as required Able to perform activities of daily living Able to perform physical interventions as necessary to provide the safest environment for our students ARE YOU EXCITED ABOUT THIS RESIDENTIAL COUNSELOR JOB? If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our quick and easy online application! Due to the nature of this position, potential employees will need to pass a background check, drug screening, and tuberculosis (TB) test. Statement of Nondiscrimination Crystal Springs, Inc. does not discriminate in any of its programs, procedures, or practices against any person on the basis of age, citizenship, color, disability, national origin, political affiliation, race, religion, sex, sexual orientation, sexual preference, veteran status, or any other characteristic protected under the law. Employees will be expected and required to perform all essential functions with or without accommodation. Crystal Springs will make reasonable accommodation in compliance with state and federal disability laws. Job Posted by ApplicantPro
    $18.5 hourly 20d ago
  • Permanency Life Skills Specialist

    Bridges Homeward

    Family support specialist job in Cambridge, MA

    THE AGENCY: Founded in 1873, Bridges Homeward has evolved over time into a group of dynamic, highly dedicated, mission driven professionals meeting the current needs of the Greater Boston community. We work diligently towards our mission; To provide high quality support and advocacy for children, adults and families to develop and nurture safe, permanent relationships and maximize individual growth. Our goal for everyone we work with is to find permanency. Sometimes, permanency in our work means making sure a child can remain with their biological family; sometimes it means ensuring someone with a developmental disability can live with family instead of having to move to an institutional setting; sometimes it means finding a child in foster care a forever family and for other youth it means having a safe, secure parenting relationship with a supportive adult. Believing in proper work life balance and self-care, Bridges Homeward operates on a full time 33.5 hour (4 1/2 day) work week! PURPOSE & SCOPE: The Permanency/Life Skills Specialist is a member of the Young Adult Support Living (YASL) Team, providing services to youth aged 18 to 22 years, referred by the Department of Children and Families who reside in one of our YASL apartments. The primary focus of the Permanency/Life Skills Specialist is to coordinate and facilitate group activities within the YASL program, that strengthen permanent family relationships and enhance adult life skills for residents. The Specialist would work closely with Program Manager (PM) to update/develop an annual permanency focused life skill building curriculum. He/She/They would organize internal or external group facilitators for the practical group sessions, facilitate quarterly groups and support the connection to strong family and adults available for each youth to help them with job searches, applying to schools, budgeting, resume building, applying for a license, etc. Skill development generally includes areas such as: cooking and nutrition, sexual health, healthy relationships, budgeting/banking. Curriculum must have as its' foundation, the idea that youth need family to sustain and build upon what they are learning within our programs. Specialist encourages and supports youth, along with the youth's assigned Support Specialist, to invite family to assist in skill growth, notifying family of upcoming areas of need, such as driving hours, taking permit and license tests, applying to college, and ensuring family is invited to assist or participate with the youth. DUTIES AND RESPONSIBILITIES: The Permanency/Life Skills Specialist: Work closely with the youth's assigned Support Specialist to ensure that the Permanency Practice (permanency readiness, family search and engagement and youth guided family team meeting) is occurring for every resident in our YASL program. Ensure groups and holiday celebrations occur and honor residents' culture, religion and identity Use specialized assessment tools such as the Permanency Assessment, Youth Readiness Assessment, and Youth Connections Scale, to work collaboratively with the youth to identify specific goals related to: permanency, behavior, education, and vocation; Using assessment results, works collaboratively with the youth to develop a transition plan to reach specific goals; Coordinate with community providers and PLSS at BH group home as appropriate to lead a range of group sessions covering topics such as adult living skills, money management, self-care, meal planning, housekeeping, communication and employment; Identify services and resources needed to support each youth to maintain stable healthy relationships with family and supportive adults, to engage in healthy peer relationships, acquire suitable housing, use coping skills to manage feelings and behaviors, and prioritize self-care including their own medications. Provide coaching and support to Support Specialists in methods to increase permanency and life skill development for the youth and young adults in our program. Other duties as assigned Duties and responsibilities are carried out in conformance with relevant Competencies (attached). REQUIRED EDUCATION & EXPERIENCE: Associates degree plus 3 years -experience working with high -risk youth or Bachelor's degree in social work, psychology or related field; Minimum of 2 years' experience working with high risk youth in milieu treatment; experience in residential services to at-risk youth and their families preferred. Other Requirements: Valid driver's license and properly insured vehicle; Clearance of Driving Record Check; Clearance of background checks as required by state and federal law; Current certification in CPR and first aid, or the ability to obtain it within 1 month of hire;
    $38k-70k yearly est. 1d ago
  • Child Life Specialist (Oncology Resource Room)

    Children's Hospital Boston 4.6company rating

    Family support specialist job in Boston, MA

    / Department Summary: Schedule: Four, 10 hour days (one of which would be every other Saturday) Child Life Specialist - Oncology (inpatient) The Oncology/Hematology Department is seeking a compassionate and dedicated individual to join our team as a Child Life Specialist for the One Mission Resource Room. In this role, you will be responsible for planning and coordinating daily support activity programs for patients and their families. You will also play a crucial role in assisting patients and families with their psycho-social adjustment to hospitalization by understanding their needs and providing appropriate guidance. This includes conferring with staff to offer psycho-social support and making necessary referrals to our multidisciplinary team. Strong written communication skills are necessary, as you will be drafting correspondence with donors, families, and other staff members. Additionally, you may be involved in preparing reports and records on program activities. As a member of our Resource Room and interdisciplinary team, you will contribute to fostering an environment of kindness and teamwork and engaging with the patients in play when needed. Join us in making a difference in the lives of our patients and their families. Key Responsibilities: * Organize and promote patient/family focused programming * Initiate and maintain connection with patients and families on a daily basis * Create and prepare special events, milestones and celebrations * Prepare or assist in preparing proposal for funding and/or funding continuation from outside sponsors * Support families visiting the Resource Room by answering questions, making appropriate referrals and providing available resources * Serve as a member on the interdisciplinary team * Draft written communication and promotional literature * Interact and maintain liaison with staff, faculty and outside/community agencies in facilitating program objectives Minimum Qualifications Education: * Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life. * 600-hour Child Life internship under the supervision of a certified child life specialist. Experience: * General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge. * Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member. Licensure/ Certifications: Certification in Child Life Specialist required within 1 year of hire Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $70k-89k yearly est. 60d+ ago
  • Head Guidance Counselor at Ashfield Middle School

    Brockton School District

    Family support specialist job in Brockton, MA

    TO:All Teaching and Administrative Personnel Brockton Public Schools FROM:Dr. Kathleen F. Moran, Assistant Superintendent of Human Resources SUBJECT:Head Guidance Counselor at Ashfield Middle School It is requested that the following information be brought to the attention of all teaching and administrative personnel in the Brockton Public Schools. QUALIFICATIONS: 1.Master's degree from an institution accredited by the New England Association of Colleges and Secondary Schools or other regional accrediting institution with a major in the field of counselling. 2.School Counselor license issued by the Massachusetts DESE. Please note: The Head Guidance Counselor position requires a 10-month, 1-week work year. The Head Guidance Counselor may work up to an additional thirty (30) hours during the summer months to complete their job responsibilities for which they will be compensated at the Administrative Hourly Rate for each hour worked. These additional hours of work shall require the approval of the building Principal. A resume of the applicant's background must accompany the letter of application. Please include licensure information. Stipend: $2,000.00
    $47k-67k yearly est. 45d ago
  • School Guidance Counselor - Long Term Substitute

    Sandwich Public Schools 3.7company rating

    Family support specialist job in Sandwich, MA

    Sandwich Middle High School seeks qualified applicants to fill a Long Term Substitute School Guidance Counselor for grades 9-12 from mid-January through the beginning of May, 2026. A school counselor works to maximize student success, promoting access and equity for all students. As vital members of the school leadership team, school counselors create a school culture of success for all. As a school counselor, you will help all students: * Apply academic achievement strategies * Manage emotions and apply interpersonal skills * Plan for postsecondary options (higher education, military, workforce) Active duties include, but are not limited to: * Individual student academic planning and goal setting * School counseling classroom lessons based on student success standards * Short-term counseling to students * Referrals for long-term support * Collaboration with families/teachers/administrators/community for student success * Advocacy for students at individual education plan meetings and other student-focused meetings * Data analysis to identify student issues, needs, and challenges * Acting as a systems change agent to improve equity and access, achievement, and opportunities for all students * Daily Rate of Pay for LTS: $320.81 for 2025-2026 school year (BA Step 1) per CBA for Teachers
    $53k-64k yearly est. 1d ago
  • Child Life Specialist (Multidisciplinary)

    Boston Children's Hospital 4.8company rating

    Family support specialist job in Needham, MA

    This role will have a future start date of December 2025 and is located in Needham, MA. BCH will be opening up a brand new building in Needham, MA. Coverage of the full satellite departments/cross coverage required, supporting children & families in clinic areas including, but not limited to - Phlebotomy, Radiology, Orthopedics, ORL and other specialties. Four, 10.5 hour days Key Responsibilities: The Child Life Specialist will: Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences in a variety of departments Serve as member of multidisciplinary team. Delegate work assignments to volunteers and participate in clinical training of student interns. Minimum Qualifications Education: Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life. 600-hour Child Life internship under the supervision of a certified child life specialist. Experience: General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced‑based knowledge. Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member. Licensure/ Certifications: Certification in Child Life Specialist required within 1 year of hire for all new hires. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
    $56k-76k yearly est. 4d ago
  • Regional Counseling Supervisor

    Health Care Resource Centers 4.2company rating

    Family support specialist job in Chelsea, MA

    Compassionate Substance Abuse Counselor Supervisor Needed! The Counselor Supervisor will supervise the Counselors and Counselor Interns who provide treatment and casework services to patients in compliance with all applicable laws and regulations and with BayMark's policies and procedures. The counselor supervisor will ensure timely documentation of patient services based on plan of care. Must identify other physical, psychological, social and spiritual needs for assigned patients. Supervisor will also manage related expenditures in a fiscally responsible manner in accordance with the company's budget. Responsibilities: * Ensure efficient and effective delivery of counseling services to all patients. * Monitors treatment and counseling of all patients. * Assigns counselors' caseloads, amends when necessary. * Screens potential patients and determines eligibility. * Supervise all intake operations and review intake assessments for quality * Direct pre-admission decisions, case reviews and counseling meetings to ensure services are provided in accordance with policies, procedures and regulatory requirements * Facilitates intakes or assist with intake process and conducts quality assurance file reviews. * Reviews and countersigns assessments and treatment plans for quality and accuracy for Counselor Interns. * Manages all counseling staff. Facilitates performance improvement discussions, documentation and follow up. * Assists with interviews for open positions and assists in new hire training * May be required to counsel a caseload of patients. * Assist with completing incident reports. Completes and submits patient death reports, as needed. * Provide guidance and support to counselors needing to obtain licensure and / or certification * Oversee counselor related annual trainings and ensure trainings are completed * Facilitate employee performance discussions and evaluations * Communicate clinic, employee and patients concerns to employees and leadership * Attend staff meetings and assist program development activities. * Adherence to a code of conduct conducive with BayMark Services policy is expected. * Meet or exceed delivery of Company Service Standards in a consistent fashion. * Other duties, as assigned Qualifications: * LICSW or LMHC required * Will consider candidates that are eligible for LICSW or LMHC with minimum 1 year of supervisory experience * Minimum of 1 year experience in addiction treatment & case management, preferred * Positive attitude toward our chemically dependent patients and previous experience working with this population * Satisfactory drug screen and criminal background check * Bi-Lingual is a plus *Salary Range: * Salary ranges from $95,455.00 to $105,000 an hour. The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty, and training.* *BayMark offers excellent benefits:* * 401K match * Medical, Dental, Vision Insurance * Voluntary Worksite Benefits (i.e., Accidental Injury) * Company paid Short & Long Term Disability * Company paid Basic Life Insurance * Paid Time Off * Bereavement Leave * Flexible Sick Time * Employee Referral Program * BayMark Perks Program * Jury Duty & Witness Duty Leave * BayMark University Learning What to expect from us: Health Care Resource Centers, a BayMark Health Services company, is a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
    $95.5k-105k yearly 5d ago

Learn more about family support specialist jobs

How much does a family support specialist earn in Barrington, RI?

The average family support specialist in Barrington, RI earns between $26,000 and $64,000 annually. This compares to the national average family support specialist range of $24,000 to $55,000.

Average family support specialist salary in Barrington, RI

$41,000

What are the biggest employers of Family Support Specialists in Barrington, RI?

The biggest employers of Family Support Specialists in Barrington, RI are:
  1. Children’s Friend Learning Centers
  2. Children's Friend and Service
  3. East Bay Community Action Program
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