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The differences between finance service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a finance service representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a finance service representative has an average salary of $38,361, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a finance service representative include financial services, patients and team-oriented environment. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Finance Service Representative | Customer Service Representative | |
| Yearly salary | $38,361 | $32,260 |
| Hourly rate | $18.44 | $15.51 |
| Growth rate | 10% | -4% |
| Number of jobs | 220,519 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 60% | High School Diploma, 33% |
| Average age | 43 | 40 |
| Years of experience | 4 | 12 |
A financial service representative typically works for a bank or a similar establishment. One of their primary responsibilities is to reach out to clients and offer financial advice, services, or products such as insurance and credit cards. They can also set appointments, meet with clients to discuss benefits, and even gather applications. Furthermore, a financial service representative needs to have extensive knowledge of the products and services and be equipped with communication skills to build a rapport that will be essential in securing trust and sales.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Finance service representatives and customer service representatives have different pay scales, as shown below.
| Finance Service Representative | Customer Service Representative | |
| Average salary | $38,361 | $32,260 |
| Salary range | Between $25,000 And $58,000 | Between $25,000 And $41,000 |
| Highest paying City | New York, NY | Des Moines, WA |
| Highest paying state | New York | Washington |
| Best paying company | Bloomberg | Oracle |
| Best paying industry | Government | Insurance |
There are a few differences between a finance service representative and a customer service representative in terms of educational background:
| Finance Service Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 60% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between finance service representatives' and customer service representatives' demographics:
| Finance Service Representative | Customer Service Representative | |
| Average age | 43 | 40 |
| Gender ratio | Male, 41.2% Female, 58.8% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 5.7% Unknown, 4.1% Hispanic or Latino, 11.9% Asian, 10.1% White, 67.9% American Indian and Alaska Native, 0.2% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |