Freight dispatcher vs dispatch assistant

Differences between freight dispatcher and dispatch assistant duties and responsibilities

Freight dispatcher example responsibilities.

• Manage customer service satisfaction by providing update eta and location of drivers.
• Dispatch drivers from the CSX to other locations within Tennessee.
• Call carriers on a daily basis to update moves in Pegasus.
• Perform daily dispatching import and export container trucks, customer service, data input accuracy and maintain office operation.
• Ensure proper documentation and quality containers utilize for export container drays.
• Discuss cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
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Dispatch assistant example responsibilities.

• Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
• Monitor daily operations of all drivers; GPS tracking.
• Track drivers on GPS and dispatch drivers to pick up shipments.
• Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
• Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
• Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.
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