Freight dispatcher vs dispatch coordinator

The differences between freight dispatchers and dispatch coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a freight dispatcher and a dispatch coordinator. Additionally, a freight dispatcher has an average salary of $42,749, which is higher than the $38,470 average annual salary of a dispatch coordinator.

The top three skills for a freight dispatcher include DOT, shippers and OTR. The most important skills for a dispatch coordinator are customer service, data entry, and customer inquiries.

Freight dispatcher vs dispatch coordinator overview

	Freight Dispatcher	Dispatch Coordinator
Yearly salary	$42,749	$38,470
Hourly rate	$20.55	$18.50
Growth rate	-	4%
Number of jobs	10,441	16,930
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Average age	43	43
Years of experience	2	2

Freight dispatcher vs dispatch coordinator salary

Freight dispatchers and dispatch coordinators have different pay scales, as shown below.

	Freight Dispatcher	Dispatch Coordinator
Average salary	$42,749	$38,470
Salary range	Between $24,000 And $73,000	Between $30,000 And $47,000
Highest paying City	-	Bellingham, WA
Highest paying state	-	Alaska
Best paying company	-	Balfour Beatty plc
Best paying industry	-	Finance

Differences between freight dispatcher and dispatch coordinator education

There are a few differences between a freight dispatcher and a dispatch coordinator in terms of educational background:

	Freight Dispatcher	Dispatch Coordinator
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Freight dispatcher vs dispatch coordinator demographics

Here are the differences between freight dispatchers' and dispatch coordinators' demographics:

	Freight Dispatcher	Dispatch Coordinator
Average age	43	43
Gender ratio	Male, 64.9% Female, 35.1%	Male, 45.8% Female, 54.2%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between freight dispatcher and dispatch coordinator duties and responsibilities

Freight dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch drivers from the CSX to other locations within Tennessee.
Call carriers on a daily basis to update moves in Pegasus.
Perform daily dispatching import and export container trucks, customer service, data input accuracy and maintain office operation.
Ensure proper documentation and quality containers utilize for export container drays.
Discuss cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.

Dispatch coordinator example responsibilities.

Manage high volume of data entry A/R invoices and mail out invoices to customers.
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Enter loads into AS400 system.
Dispatch drivers to customers using AS400.
Dispatch 25 HVAC technicians to various job sites.
Monitor CCTV for student activities during high traffic times.

Freight dispatcher vs dispatch coordinator skills

Common freight dispatcher skills

DOT, 35%
Shippers, 22%
OTR, 13%
Load Boards, 10%
Owner Operators, 10%
LTL, 9%

Common dispatch coordinator skills

Customer Service, 33%
Data Entry, 7%
Customer Inquiries, 5%
Delivery Appointments, 4%
Windows, 4%
Emergency Calls, 4%

Freight Dispatcher vs. similar jobs

Freight Dispatcher related careers

Freight Dispatcher related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Freight Dispatcher
Freight Dispatcher vs Dispatch Coordinator

Updated January 8, 2025

Browse office and administrative jobs