Freight dispatcher vs dispatch technician

The differences between freight dispatchers and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a freight dispatcher and a dispatch technician. Additionally, a freight dispatcher has an average salary of $42,749, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a freight dispatcher include DOT, shippers and OTR. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

Freight dispatcher vs dispatch technician overview

	Freight Dispatcher	Dispatch Technician
Yearly salary	$42,749	$34,469
Hourly rate	$20.55	$16.57
Growth rate	-	-4%
Number of jobs	10,441	30,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

Freight dispatcher vs dispatch technician salary

Freight dispatchers and dispatch technicians have different pay scales, as shown below.

	Freight Dispatcher	Dispatch Technician
Average salary	$42,749	$34,469
Salary range	Between $24,000 And $73,000	Between $27,000 And $43,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between freight dispatcher and dispatch technician education

There are a few differences between a freight dispatcher and a dispatch technician in terms of educational background:

	Freight Dispatcher	Dispatch Technician
Most common degree	Bachelor's Degree, 38%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

Freight dispatcher vs dispatch technician demographics

Here are the differences between freight dispatchers' and dispatch technicians' demographics:

	Freight Dispatcher	Dispatch Technician
Average age	43	43
Gender ratio	Male, 64.9% Female, 35.1%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between freight dispatcher and dispatch technician duties and responsibilities

Freight dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch drivers from the CSX to other locations within Tennessee.
Call carriers on a daily basis to update moves in Pegasus.
Perform daily dispatching import and export container trucks, customer service, data input accuracy and maintain office operation.
Ensure proper documentation and quality containers utilize for export container drays.
Discuss cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Freight dispatcher vs dispatch technician skills

Common freight dispatcher skills

DOT, 35%
Shippers, 22%
OTR, 13%
Load Boards, 10%
Owner Operators, 10%
LTL, 9%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

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Office and Administrative Industry
Freight Dispatcher
Freight Dispatcher vs Dispatch Technician

Updated January 8, 2025

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